Vertical Comdial DX-80 User Manual
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Vertical Comdial DX-80 User Manual

Vertical Comdial DX-80 User Manual

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Cordless Phone

for DX-80 and DX-120 Systems
User Guide

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  • Page 1: Cordless Phone

    Cordless Phone for DX-80 and DX-120 Systems User Guide...
  • Page 2 106 Cattlemen Road, Sarasota, FL 34243 (941)554-5000 or (800) 266-3425 -Notice- Vertical Communications, Inc. reserves the right to revise this publication and to make changes in content without notice. © 2007 by Vertical Communications, Inc. All rights reserved. This publication contains proprietary and confidential information of Vertical Communications, Inc.

  • Page 3: Table Of Contents

    OF CONTENTS TABLE DX Cordless Phone User Guide TABLE OF CONTENTS FCC Compliance iii SECTION 1 - INTRODUCTION Overview ......... . . 1 Handset Buttons .
  • Page 4 OF CONTENTS DX Cordless Phone User Guide TABLE SECTION 3 - MAKING CALLS Using the Speakerphone......45 Switching Between the Handset and Speakerphone .
  • Page 5 DX Cordless Phone User Guide OF CONTENTS TABLE Handling Calls (continued) Paging ..........64 Responding to a Page (Meet Me Paging) .

  • Page 6: Fcc Compliance

    FCC C DX Cordless Phone User Guide OMPLIANCE FCC C OMPLIANCE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 7: Section 1 - Introduction

    DX-80/120 Cordless Phone User Guide SECTION 1 - INTRODUCTION VERVIEW Thank you for choosing the DX-80/120 Cordless phone! We’d like to recommend that you read this guide thoroughly to familiarize yourself with all of the great features provided on your new phone.

  • Page 8: Handset Buttons

    UTTONS ON THE RONT OF THE ANDSET The DX-80/120 Cordless handset includes the following buttons. • F1, F2, and F3 Softkeys These are keys that can be programmed/ customized to perform a variety of functions (see “Function Key...
  • Page 9 DX-80/120 Cordless Phone User Guide VERVIEW Buttons on the Front of the Handset (continued) • Function Use this button for programming your phone (see “Function Key Programming” on page 17) • Dial Pad Of course, these buttons are used to place phone calls. In...

  • Page 10: Using The Display

    • The third line of the display contains caller ID information, if available. USING A HEADSET To use a headset on the DX-80/120 Cordless phone, simply plug the headset into the headset jack on the left side of the handset; the phone automatically switches to headset mode. To leave the headset mode and return function to the handset, unplug the headset from the headset jack.

  • Page 11: Registering Your Phone

    DX-80/120 Cordless Phone User Guide VERVIEW REGISTERING YOUR PHONE Registration programming allows you to register the handset to the base unit after it has been installed by your system installer. 1) Be sure the handset you are registering is close to the base (within a maximum of three feet).
  • Page 12 DX-80/120 Cordless Phone User Guide VERVIEW Registering Your Phone (continued) 9) Press F3 (OK) to confirm that you want to register this phone and display the following: >REGISTERING PLEASE WAIT! NOTE Please be patient as the phone goes through the registration process.
  • Page 13 DX-80/120 Cordless Phone User Guide VERVIEW Registering Your Phone (continued) EGISTRATION Whether you want to de-register both handsets or remove one handset only, you can de-register the handsets from the base unit. However, you must move the handset unit close to the base to receive the de-registration command from base unit.
  • Page 14 DX-80/120 Cordless Phone User Guide VERVIEW De-registering Your Phone (continued) After the handset(s) has been de-registered: 3) Turn off (up) all dip switch on the base to return the phone to normal mode. • The LED on the base flashes normally when the unit returns to normal mode.

  • Page 15: Status Indicators

    DX-80/120 Cordless Phone User Guide VERVIEW De-registering Your Phone (continued) 6) Remove, then replace the power from the base to re-power the base on (i.e., reset the base). IMPORTANT! Using the handset only: • If the base cannot link to the handset, the handset still de-registers.
  • Page 16 DX-80/120 Cordless Phone User Guide VERVIEW Status Indicators (continued) ATTERY OWER TATUS The handset displays the battery power status icon on the upper right corner of the LCD. If the battery power is too low to work, the phone LOW BATTERY...
  • Page 17 DX-80/120 Cordless Phone User Guide VERVIEW Status Indicators (continued) INK TO TATUS If the handset is too far from the base, or if the power of the base unit is removed for aproximately 30 seconds, the handset displays NO LINK TO BASE to indicate that the handset cannot link with the base.
  • Page 18 DX-80/120 Cordless Phone User Guide VERVIEW Status Indicators (continued) TATUS If you press and hold the Trans key for just over two seconds, the handset enters key lock/unlock mode. When the handset is in the key unlock mode (normal mode) and you hold the Trans key for a few seconds, the unit enters the lock mode.

  • Page 19: Section 2 - Programming

    DET phone. YSTEM ROGRAMMING You can easily program the wireless features on your DX-80/120 Cordless by using the programming mode. When you enter the System Programming Mode, all soft keys are changed to the following function keys: •...

  • Page 20: System Settings

    DX-80/120 Cordless Phone User Guide YSTEM ROGRAMMING SYSTEM SETTINGS Use the information below to set/use various System Settings. • Display Language • Volume Control • Background Music • Do Not Disturb HANGING ISPLAY ANGUAGE You can program the first line of your wireless display in one of three different languages choices: English, French, and Spanish.
  • Page 21 System Settings (continued) ONTROLLING OLUME ETTINGS The DX-80/120 Cordless phone is equipped with a volume control that you can use to adjust the various volume settings of the telephone. You can adjust the following volumes: • Background Music • Ringing •...
  • Page 22 DX-80/120 Cordless Phone User Guide YSTEM ROGRAMMING System Settings (continued) ISTURB DND blocks all outside line and intercom call ringing. You can activate DND while your telephone is idle or busy. Some extensions with a higher Class Of Service may override the active DND condition.

  • Page 23: Function Key Programming

    DX-80/120 Cordless Phone User Guide UNCTION ROGRAMMING UNCTION ROGRAMMING You can use the Func key on your DX Cordless phone to control the following features. • Alarm Clock Feature • Automatic Hold • Automatic Line Selection • Busy Ring Options •...
  • Page 24 2, the call on line 1 is placed on Exclusive Hold automatically. Similarly, if you are currently on an intercom call with another DX-80/120 system extension and you press an outside line button, the intercom call is placed on Exclusive hold.
  • Page 25 DX-80/120 Cordless Phone User Guide UNCTION ROGRAMMING Function Key Programming (continued) SING UTOMATIC ELECTION This feature allows you to access a specific outside line or intercom automatically when you lift the handset or press the speakerphone button. 1) Press Func + 9 + 5 to display the current setting (e.g., ICM = Intercom).
  • Page 26 UNCTION ROGRAMMING Function Key Programming (continued) SING ORWARDING PTIONS The DX-80/120 provides many choices for forwarding your calls: • All Forward all of your calls, • Busy Forward your calls when your telephone is busy. • Follow Me Forward calls at your extension to the extension where you are currently working (conference room, associate’s office,...
  • Page 27 DX-80/120 Cordless Phone User Guide UNCTION ROGRAMMING Using Call Forward Options (continued) SETTING CALL FORWARD OPTIONS 1) Press Func + 2 or the feature button designated as CALL FWD (if available) to display: CALL FORWARD busy next 2) Press the soft key to display: ALL FWD.
  • Page 28 DX-80/120 Cordless Phone User Guide UNCTION ROGRAMMING Setting Call Forward Options (continued) Busy 1) Press Func + 2 or the feature button designated as CALL FWD (if available) to display: CALL FORWARD busy next busy 2) Press the soft key to display: BUSY FWD.
  • Page 29 DX-80/120 Cordless Phone User Guide UNCTION ROGRAMMING Setting Call Forward Options (continued) No Answer 1) Press Func + 2 or the feature button designated as CALL FWD (if available) to display: CALL FORWARD busy next next 2) Press the soft key to display:...
  • Page 30 DX-80/120 Cordless Phone User Guide UNCTION ROGRAMMING Setting Call Forward Options (continued) External 1) Press Func + 2 or the feature button designated as CALL FWD (if available) to display: CALL FORWARD busy next next 2) Press the soft key to display:...
  • Page 31 DX-80/120 Cordless Phone User Guide UNCTION ROGRAMMING Setting Call Forward Options (continued) Follow Me Here (From Another Extension To This Extension) 1) Press Func + 2 or the feature button designated as CALL FWD (if available) to display: CALL FORWARD...
  • Page 32 DX-80/120 Cordless Phone User Guide UNCTION ROGRAMMING Follow Me Here (continued) 9) Enter the password of the extension from which you want to forward the call. 10) Press save to store the setting Once you save the setting: You will hear a confirmation tone, your extension will thenreturn to...
  • Page 33 DX-80/120 Cordless Phone User Guide UNCTION ROGRAMMING Follow Me There (continued) save 6) Press to display: FOLLOW FM 123 icm/co 7) Select the type of busy calls you want to forward. • co = outside line incoming or transferred calls •...

  • Page 34: Dial Pad Touch Tones

    DX-80/120 Cordless Phone User Guide OUCH ONES Setting Call Forward Options (continued) ETTING ERSONAL PEED IALS Speed Dialing allows you to store frequently dialed numbers. There are 20 speed dial locations (bins) for most extensions, and 200 system speed bins that are shared by all extensions.

  • Page 35: Distinctive Ringing

    DX-80/120 Cordless Phone User Guide ISTINCTIVE INGING ISTINCTIVE INGING You may choose one of eight distinctive ring tones for your extension to help identify when your extension is ringing. This feature can be especially helpful in open office areas where several phones may ring simulatneously.

  • Page 36: Checking Feature Settings On Your Extension

    DX-80/120 Cordless HECKING EATURE ETTINGS ON YOUR XTENSION HECKING EATURE ETTINGS ON YOUR XTENSION You can easily review the current settings of features on your telephone. Press Func + # + 8 and review the following features and settings: • LNR (last number redial) = empty •...

  • Page 37: Reverting To Default Settings

    HANGING XTENSION ASSWORD All extensions of the DX-80/120 system have an associated User Password. Passwords are used to use Phone Lock, Call Forward Remote, and Attendant features. Your password length is from four to eight characters and is determined in system programming. For more details on password length, see your System Administrator.

  • Page 38: Programming Buttons & Codes

    & C ROGRAMMING UTTONS ODES You DX-80/120 Cordless phone has six programmable Flexible Feature Buttons. You can store any system feature code on any available Feature Button for one-button operation. Certain programmed feature buttons light when activated (DND, Call Forward, DSS/BLF, etc.), while others such as Call Pick-Up, Background Music, Last Number Redial, do not.

  • Page 39: Programming Feature Codes

    DX-80/120 Cordless Phone User Guide & C ROGRAMMING UTTONS ODES Programming Feature Buttons (continued) 4) Press to assign a directory number to this button and display: DIR NUMBER: _ bksp save 5) Enter the appropriate directory number. save 6) Press to store the setting.

  • Page 40: Looking Up Feature Numbers

    & C DX-80/120 Cordless Phone User Guide ROGRAMMING UTTONS ODES Programming Feature Buttons (continued) feat 4) Press at the Select Function display. FTR CODE: _ bksp save 5) Press the Func button. 6) Enter the feature code you want to program to this button (e.g., Func + 6 + # for CID table review).

  • Page 41: Resetting Flexible Feature Buttons To Default

    DX-80/120 Cordless Phone User Guide & C ROGRAMMING UTTONS ODES Looking Up Feature Numbers (continued) To find a Suffix Code: suffix Press the softkey. • The list displays digits dialed after system resource directory numbers. back next 3) Use the buttons to move through the display categories.

  • Page 42: Hidden Codes

    & C DX-80/120 Cordless Phone User Guide ROGRAMMING UTTONS ODES HIDDEN CODES The Hidden Code feature allows you to store a four-digit code so you can dial it by pressing only one button. This feature is typically used to store a password for the voice mail mailbox.

  • Page 43: Using The Hot Key

    DX-80/120 Cordless Phone User Guide & C ROGRAMMING UTTONS ODES USING THE HOT KEY Hot Key is the automatic operation of dial pad keys while the telephone is idle. That is, if the telephone is idle and you press a dial pad key, that button operation is processed as the first command of others that follow (like the remainder of an extension number).
  • Page 44 & C DX-80/120 Cordless Phone User Guide ROGRAMMING UTTONS ODES Hotline Speed Dialing (continued) 3) Enter the speed dial directory number or extension number to which you want to connect this extension when the handset is lifted. save 4) Press...

  • Page 45: Using Status Messages

    DX-80/120 Cordless Phone User Guide SING TATUS ESSAGES SING TATUS ESSAGES You can use a display message to inform other users of the current status of your extension. There are six programmed messages and one custom message that you can use. Whenever another user calls an extension with an active Status message, the system displays the message at the calling extension.
  • Page 46 DX-80/120 Cordless Phone User Guide SING TATUS ESSAGES Selecting/Creating a Status Message (continued) LPHA UMERIC HARTS FOR REATING USTOM ESSAGES LOWERCASE LETTERS Use the letters associated with the number keys to spell out a name or word using lower case letters; for example, press the 5 key and the * key for the letter “k.”...
  • Page 47 DX-80/120 Cordless Phone User Guide SING TATUS ESSAGES Alpha-Numeric Charts (continued) UPPERCASE LETTERS You can also use capital letters if you wish. Use the following table when entering a capital letter. Press the associated Number Key Number 1 time 2 times...

  • Page 48: Deactivating A Status Message

    DX-80/120 Cordless Phone User Guide SING TATUS ESSAGES Alpha-Numeric Charts (continued) NUMERALS If you wish to use numerals, refer to the following table. Then Number First then for... press press NOTE The # button acts as an enter key. You must press it after each character you enter to save that character in the position.

  • Page 49: Allowing/Denying Paging

    DX-80/120 Cordless Phone User Guide LLOWING ENYING AGING LLOWING ENYING AGING You can block one-way page announcements at your extension by dialing the Page Deny code. The Page Allow/Deny feature does not affect enabled Background Music. While the phone is idle:...

  • Page 50: Locking/Unlocking Your Phone

    DX-80/120 Cordless Phone User Guide OCKING NLOCKING HONE OCKING NLOCKING HONE Use this feature to prevent anyone from making unauthorized outside line calls from your extension. This feature code is also used to program your private, four-digit extension password. LOCKING THE PHONE...

  • Page 51: Section 3 - Making Calls

    DX-80/120 Cordless Phone User Guide SECTION 3 - MAKING CALLS SING THE PEAKERPHONE To make a call using the hands-free speakerphone of the DX-80/120 phone: 1) Press Speaker without lifting the handset from the cradle. HINT When dialing an internal number, you can dial the...

  • Page 52: Making Intercom (Internal) Calls

    DX-80/120 Cordless Phone User AKING NTERCOM NTERNAL ALLS AKING NTERCOM NTERNAL ALLS 1) Dial the extension number. Press the (pre-programmed) DSS button of the extension that you want to call. HINT To call the attendant (operator), press 0. • Also remember that while 0 is the default for the attendant, your System Administrator may have changed it.
  • Page 53 DX-80/120 Cordless Phone User Guide SING Call Back - CO Line (continued) If you dial an outside line access group and hear a busy tone: The following is displayed: CO LN BUSY XXX cbck cbck Press the soft key or dial # on the dial pad.

  • Page 54: Call Back - Extension

    DX-80/120 Cordless Phone User Guide SING CALL BACK – EXTENSION When you call an extension that is busy, in Do Not Disturb (DND), or idle, you can use this feature to queue your call so that the system places the call again as soon as the extension is available (for busy or DND extensions) or the extension user returns (for idle extensions).

  • Page 55: Using Speed Dial Numbers

    DX-80/120 Cordless Phone User Guide SING PEED UMBERS SING PEED UMBERS This feature provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers. When using speed dialing, you have the choice to either select a specific outside line you want to use, or to let the system automatically select the outside line.

  • Page 56: Automatic Redialing

    DX-80/120 Cordless Phone User Guide UTOMATIC EDIALING UTOMATIC EDIALING You can use Automatic Redial (AR) to dial the last number you dialed. The system automatically dials the number and then waits for a predetermined time for the call to be answered. If the call is not answered during this time, the system hangs up and then tries the call again.

  • Page 57: Creating Conference Calls

    A Supervised Conference is a conference in which at least one member is an extension of the DX-80/120 system. The DX-80/120 extension that establishes a conference is the conference controller, and may add and/or delete members of the conference at any time.

  • Page 58: Establishing An Unsupervised Conference

    DX-80/120 Cordless Phone User Guide REATING ONFERENCE ALLS Establishing a Supervised Conference Call (continued on next page) To establish a four-party conference: Establish a three party conference (see steps 1 through 5 shown on the previous page). 6) Press Hold.

  • Page 59: Conference Controller Privileges

    DX-80/120 Cordless Phone User Guide REATING ONFERENCE ALLS CONFERENCE CONTROLLER PRIVILEGES As a conference controller, you can force the release of a conference member or establish a private connection with a conference member. ELEASING A ONFERENCE EMBER While participating in a conference:...
  • Page 60 DX-80/120 Cordless Phone User Guide REATING ONFERENCE ALLS Conference Controller Privileges (continued) STABLISH A RIVATE ONNECTION WITH ONFERENCE EMBER While participating in a conference: The following appears on the display: XXX XXX XXX forced private private 1) Press to display:...

  • Page 61: Section 4 - Answering Calls

    DX Cordless Phone User Guide SECTION 4 - ANSWERING CALLS You can answer incoming calls on your cordless phone by pressing either the Talk button or the Speaker button. If you press the Speaker button, the handset is in hands-free mode. To end a call in hands free mode you must press the Talk button twice.

  • Page 62: Retrieving Caller Id Information

    DX Cordless Phone User Guide ALLER RETRIEVING CALLER ID INFORMATION The system stores Caller ID information for one hundred calls in the CID table. You can review all call data, dial a stored number, or delete call data. Each logged call has three screens that you can view: Name, Number, Time and Date.

  • Page 63: Picking Up Calls In Your Group

    DX Cordless Phone User Guide ICKING ALLS IN YOUR ROUP ICKING ALLS IN YOUR ROUP You may answer calls ringing at another extension using the Call Pick Up Group feature. When you hear another extension in your pickup group ringing: Press to answer the call.
  • Page 64 DX Cordless Phone User Guide ICKING ALLS IN YOUR ROUP Screening/Monitoring Incoming Calls (continued) • You will hear the caller leaving the message and the following is displayed: MONITORING answer exit answer 3) Press to immediately connect to the caller and remove them from the voice mailbox.

  • Page 65: Section 5 - Handling Calls

    DX Cordless Phone User Guide SECTION 5 - HANDLING CALLS LACING ALLS ON There are several features available to you when putting a call on hold: • System Hold • Exclusive Hold • Hold Reminder • Holding Call Answer SYSTEM HOLD You may place any outside line on System Hold by pressing the Hold button.

  • Page 66: Holding Call Answer

    DX Cordless Phone User Guide LACING ALLS ON HOLDING CALL ANSWER Holding Call Answer allows you to place a call on hold and retrieve calls from hold by simply pressing the Hold button. When multiple calls are holding at an extension, Holding Call Answer accesses the outside line that has been holding the longest while placing the current call on hold.

  • Page 67: Transferring Calls

    DX Cordless Phone User Guide RANSFERRING ALLS RANSFERRING ALLS Transfer is used to deliver calls from your extension to another extension. You can make a supervised transfer or an unsupervised transfer. During supervised transfers, you wait for the called party to answer the phone, then announce the call.

  • Page 68: Transfer And Answer Call

    DX Cordless Phone User Guide RANSFERRING ALLS Making a Supervised Transfer (continued on next page) 3) Wait for the destination number to answer. HINT If the destination number doesn’t answer, you can wait for voice mail (if applicable) answers or you can press Trans to end the transfer process and connect back to the caller.

  • Page 69: Parking Calls

    DX Cordless Phone User Guide ARKING ALLS ARKING ALLS The Call Park / Call Park Answer features allow you to “park” a call at any extension. It is also used to retrieve a parked call from any extension. While connected to an outside line call: 1) Press Func + 7 + 3.

  • Page 70: Paging

    DX Cordless Phone User Guide AGING AGING The DX system provides two ways to place a page: • All Page (heard by all users on the system) • Zone Page (heard by a specific group of users) Page announcements are heard over extension speakers. While in the idle condition.

  • Page 71: Responding To A Page (Meet Me Paging)

    DX Cordless Phone User Guide ENDING ESSAGES RESPONDING TO A PAGE (MEET ME PAGING) Upon hearing a page announcement (internal or external), you can dial a single-digit Meet Me Page code from any telephone and be connected to the person paging. The DX Cordless phone enhances this high-use feature by providing a one-button access to the operation.

  • Page 72: Sending A Quick "Call-Me" Message

    DX Cordless Phone User Guide ENDING ESSAGES SENDING A QUICK “CALL-ME” MESSAGE You can send a text message requesting a call back (i.e., “call me”) to someone’s phone while they are away or on another call. If you place a call to an extension and get no answer or hear a busy signal the following appears on the display: CALLING STA XXX cbck...

  • Page 73: Sending Other Text Messages

    DX Cordless Phone User Guide ENDING ESSAGES SENDING OTHER TEXT MESSAGES In addition to the “Call Me” text message that you can send to someone who is on or away from their phone, you can send a pre- programmed message (from the existing list) or create a custom message.
  • Page 74 DX Cordless Phone User Guide ENDING ESSAGES Sending Other Text Messages (continued) SENDING A CUSTOMIZED MESSAGE If you don’t see a pre-programmed message you want to send, you can create one of your own. Follow steps 1 and 2 as shown on the previous page. 3) Press to display: bksp...
  • Page 75 DX Cordless Phone User Guide ENDING ESSAGES Sending a Customized Message (continued) LPHA UMERIC HARTS FOR REATING USTOM ESSAGES LOWERCASE LETTERS Use the letters associated with the number keys to spell out a name or word using lower case letters; for example, press the 5 key and the * key for the letter “k”.
  • Page 76 DX Cordless Phone User Guide ENDING ESSAGES Alpha-Numeric Charts (continued) UPPERCASE LETTERS You can also use capital letters if you wish. Use the following table when entering a capital letter. Press the associated Number Key Number 1 time 2 times 3 times 4 times for...
  • Page 77 DX Cordless Phone User Guide ENDING ESSAGES Alpha-Numeric Charts (continued) NUMERALS If you wish to use numerals, refer to the following table. Then Number First then for... press press NOTE The # button acts as an enter key. You must press it after each character you enter to save that character in the position.

  • Page 78: Canceling A Sent Text Or "Call Me" Message

    DX Cordless Phone User Guide ENDING ESSAGES CANCELING A SENT TEXT OR “CALL ME” MESSAGE You can cancel a text or call me message that you previously sent to another extension. 1) Press Func + * + 9 + 6 to display: DEL MW_TO :xxx bksp save...

  • Page 79: Answering A Message

    DX Cordless Phone User Guide NSWERING A ESSAGE NSWERING A ESSAGE Your telephone display indicates when you have a message waiting. MW FROM EXT xxx more reply If a Text Message was sent, your display changes as follows: MW FROM EXT xxx more show You can do any of the following:...
  • Page 80 THIS PAGE INTENTIONALLY LEFT BLANK.

  • Page 81: Index

    INDEX DX Cordless Phone User Guide INDEX All Call Forward 21 Default, reverting to 28 Answering a Message 73 Deleting a call forward 27 Answering Machine Emulation 57 De-registration 7 Answering Outside Calls 59 Dial pad touch tones 28 Automatic Dialing 49, 50 Distinctive ringing 29 automatic Do not disturb 16...
  • Page 82 DX Cordless Phone User Guide INDEX Meet Me Paging 65 Screening incoming calls 57 Message Sending answering 73 call me message 66 call me 66 messages 65 canceling 73 text message 67 sending 65 voice message 72 text 67 Setting voice 72 background music 15 Monitoring lines 72...
  • Page 84 Copyright © 2007 Vertical Communications, Inc. All rights reserved. Unauthorized use of this document is prohibited. PN GCA70-413 090607...

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