Support Resources; Formatting; Unmounting Drives; Troubleshooting - OWC Mercury Elite Pro Dual Assembly Manual & User Manual

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3.1 FORMATTING

For our recommended formatting tips, visit:

3.2 UNMOUNTING DRIVES

To properly unmount any connected drives from your computer, try the following:
OS X:
There are several methods to unmount disks with OS X systems.
• Drag the icon for the disk you wish to unmount to the trash can
• Right-click the disk icon on the desktop, then click "Eject".
• Eject the disk in the sidebar of a Finder window, or select the drive icon on the
Desktop and press Command-E.
Windows:
1. Go to the System Tray (located in the lower right corner of your screen). Click on
the "Eject" icon (a small green arrow over a hardware image).
2. A message will appear, detailing the devices that the "Eject" icon controls, i.e.,
"Safely remove..." Click on this prompt.
3. You will then see a message that says, "Safe to Remove Hardware." It is now
safe to disconnect the Mercury Elite Pro Dual from the computer.

3.3 TROUBLESHOOTING

Begin your troubleshooting by verifying that the power cable is connected to the
Mercury Elite Pro Dual and to a power source. If the power cable is connected to a
power strip, make sure that the power switch on the strip is turned on.
Then, simply verify that both ends of your cables are properly plugged into the com-
puter and the Mercury Elite Pro Dual. If the Mercury Elite Pro Dual is still not working
properly, try connecting to another interface (USB or Thunderbolt) and see if the
device works properly. You can also connect the Mercury Elite Pro Dual to a different
computer. Remember that the Mercury Elite Pro Dual needs an active data signal to
remain on. If it goes to sleep, if it is disconnected from the computer, or if the com-
puter goes to sleep or turns off, the Mercury Elite Pro Dual will turn off.
If problems persist, consult Section 3.6 for assistance contacting OWC technical
support.
MERCURY ELITE PRO DUAL
www.owcdigital.com/format
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SUPPORT RESOURCES