OWC MERCURY ELITE PRO Manual

INTRODUCTION

MINIMUM SYSTEM REQUIREMENTS

Apple Mac Requirements
eSATA: OS X 10.3 or later
FireWire: OS X 10.3 or later
USB 3.1 Gen 1 (backwards compatible to USB 2.0): OS X 10.6 or later

PC Requirements
eSATA: Windows XP or later
FireWire: Windows XP or later
USB 3.1 Gen 1 (backwards compatible to USB 2.0): Windows XP or later

Supported Hard Drives
Any 3.5" SATA hard drive

PACKAGE CONTENTS

REAR VIEW

Connection
Plug the power supply into a power outlet and then into the Mercury Elite Pro. Next, connect the USB 3.1 Gen 1, FireWire 800, or eSATA cable into the drive and the corresponding port on your computer.

USAGE NOTES

• If you connect the Mercury Elite Pro to its power source and turn the unit on without connecting it to a computer, the drive will temporarily spin up and then spin back down when a data connection is not detected.
• Only one interface (FireWire 800, USB 3.1 Gen 1, or eSATA) at a time can be used.
• For the safe removal of your drive and to ensure that no data is lost, always unmount the drive from your operating system before powering off the Mercury Elite Pro.
• In order for the computer to access volumes larger than 2TB, the operating system needs to support large volumes (e.g., Windows Vista or OS X 10.4 and above).

LED INDICATOR

The Mercury Elite Pro has a blue LED at the front of the enclosure. The LED emits a slow pulsing light when the unit is sleeping or powered on with no data connection. The LED flashes during hard drive activity (read/write).

DEVICE SETUP

QUICK START

To format this drive for Mac OS X (OS 10.4 and later) or Windows (XP and later), follow the steps below. If you installed your own drive, please use the formatting method you are most familiar with or check Section "Formatting" for a link to OWC's online formatting tips.

1. Plug in the power supply then connect the Mercury Elite Pro to your computer using the proper cable. If you prefer to use a different formatting utility, do so at this time and skip the rest of these instructions.
2. Your drive will show up as "OWC SETUP". Open your drive to view its contents.
3. Double-click the OWC Drive Guide application.
4. Follow the simple on-screen instructions to complete the formatting process.
5. Once the formatting is finished the drive is ready to use.

ASSEMBLY

NOTICE: The following assembly instructions are written for users who purchased the Mercury Elite Pro as an empty enclosure. The instructions show how to open the Mercury Elite Pro in order to install a drive. If you purchased the Mercury Elite Pro with a drive already installed, opening the Mercury Elite Pro before the expiration of the original warranty will VOID the warranty. If you wish to remove or replace a drive after the expiration of the original warranty, you may do so at that time.

1. Remove the Mercury Elite Pro from the retail box and the protective plastic bag. Set the Mercury Elite Pro on its side and look at the bottom of the enclosure. Use a Phillips screwdriver to remove the two screws, circled below in red.
   
2. Once the two screws are removed, slide the inner chassis out the front of the outer case, as shown below. Start by pushing on the back of the inner chassis, then when you are able to grip the front grill of the inner chassis, pull it out the rest of the way.
   
3. When removed from the outer case, the inner chassis will appear as shown below. Remove the packet of screws and use them as directed later in the assembly instructions.
   
4. To install the hard drive, slide it into the black SATA connector inside the Mercury Elite Pro. You may need to move the blue and black LED cables to the side in order to make room for the hard drive. Make sure the drive is firmly seated before proceeding.
   
5. Using the four screws from the packet you removed from the inner chassis, fasten the hard drive to the inner chassis. There are two screw holes on each side of the inner chassis, circled below in red.
   
6. Slide the inner chassis back into the outer case, as shown below.
   
7. Once the front grill of the inner chassis sits flush with the edge of the outer case, turn the Mercury Elite Pro on its side. Use the two smaller screws you removed in Step 1, and refasten the outer case to the inner chassis.
   

SUPPORT RESOURCES

FORMATTING

For formatting information, including instructions on how to format your OWC Mercury Elite Pro for Mac or Windows, go to: www.owcdigital.com/format

UNMOUNTING DRIVES

To properly unmount any connected drive from your computer, try the options below.

OS X:
There are several methods to unmount disks with OS X systems. You can drag the icon for the disk you wish to unmount to the trash can, or right-click the disk icon on the desktop, then click "Eject". You can also eject the disk in the sidebar of a Finder window, or by selecting the drive icon on the Desktop then pressing Command-E.

Windows:

1. Go to the System Tray (located in the lower right corner of your screen). Click on the "Eject" icon (a small green arrow over a hardware image).
2. A message will appear, detailing the devices that the "Eject" icon controls, i.e., "Safely remove..." Click on this prompt.
3. You will then see a message that says, "Safe to Remove Hardware." It is now safe to disconnect the Mercury Elite Pro from the computer.

ABOUT DATA BACKUP

To ensure that your files are protected and to prevent data loss, we strongly suggest that you keep two copies of your data: one copy on your OWC Mercury Elite Pro and a second copy on your internal drive or another storage medium, such as an optical backup, or on a second external storage unit. Any data loss or corruption while using the Mercury Elite Pro is the sole responsibility of the user, and under no circumstances may OWC, its parent, partners, affiliates, officers, employees, or agents be held liable for loss of the use of data including compensation of any kind or recovery of the data.

ONLINE RESOURCES

Data Migration:
For a step-by-step walkthrough of our recommended method for migrating your data from an old drive to a new one, go to: www.owcdigital.com/support/data-transfer

FAQs:
Access our online collection of frequently asked questions for this and other products at: www.owcdigital.com/support/faq

CONTACTING TECHNICAL SUPPORT

Contact us by phone at:
(866) 692-7100 (North America only)
+1 (815) 338-4751 (International)

Live chat is available during business hours:
www.owcdigital.com/support
Email support is available at:
www.owcdigital.com/support

TROUBLESHOOTING

Begin your troubleshooting by verifying that the power cable is connected to the Mercury Elite Pro and to a power source. If the power cable is connected to a power strip, make sure that the power switch on the strip is turned on.

Then, simply verify that both ends of your cables are properly plugged into the computer and the Mercury Elite Pro. If the Mercury Elite Pro is still not working properly, try connecting to another interface such as the USB connection and see if the device works properly. You can also connect the Mercury Elite Pro to a different computer.

If problems persist, see Section "Contacting Technical Support" to contact OWC technical support.

GENERAL USE PRECAUTIONS

• To avoid damage, do not expose the device to temperatures outside the range of 5°C to 40°C (41°F to 104°F).
• 
  Always unplug the device from the electrical outlet if there is a risk of lightning or if it will be unused for an extended period of time. Otherwise, there is an increased risk of electrical shock, short-circuiting or fire.
• Do not use the device near other electrical appliances such as televisions, radios or speakers. Doing so may cause interference which will adversely affect the operation of the other products.
• Do not place the device near sources of magnetic interference, such as computer displays, televisions or speakers. Magnetic interference can affect the operation and stability of hard drives.
• Do not place heavy objects on top of the device.
• Protect your device from excessive exposure to dust during use or storage. Dust can build up inside the device, increasing the risk of damage or malfunction.
• Do not block any ventilation openings on the device. These help to keep the device cool during operation. Blocking the ventilation openings may cause damage to the device and cause an increased risk of short-circuiting or fire.
• For up-to-date product and warranty information, please visit the product web page.

Documents / Resources

References

• Drive Formatting / Data Migration Tips
• Customer Service

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