Support Resources; Formatting; Troubleshooting; About Data Backup - OWC Mercury Elite Pro Assembly Manual & User Manual

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SUPPORT RESOURCES

For additional formatting information, including instructions on how to format your Mercury Elite Pro for Mac

or Windows, go to:

Begin your troubleshooting by verifying that the power supply is connected to the Mercury Elite Pro and

to a power source. If the power supply is connected to a power strip, make sure that the power switch on

the strip is on. Then, verify that the data cable is securely plugged into the computer and the

Mercury Elite Pro. You can also connect the Mercury Elite Pro to a different computer.

To ensure that your files are protected and to prevent data loss, we strongly suggest that you keep two

copies of your data: one copy on your Mercury Elite Pro and a second copy on either your internal drive

or another storage medium, such as an optical backup, or on another external storage unit. Any data

loss or corruption while using the Mercury Elite Pro is the sole responsibility of the user, and under no

circumstances may OWC, its parent, partners, affiliates, officers, employees, or agents be held liable for loss

of the use of data including compensation of any kind or recovery of the data.

To access our online knowledge base, please visit:

Phone: M–F, 8am–8pm CT

1.866.692.7100 (N. America)

+1.815.338.4751 (Int'l)

Chat: M–F, 8am–8pm, Sat. 9am–5pm CT

www.owcdigital.com/support

Email: Answered within 48 hours

www.owcdigital.com/support

Mercury Elite Pro

www.owcdigital.com/format

www.owcdigital.com/support/faq

Support Resources

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