Support Resources; Formatting; Troubleshooting; About Data Backup - OWC Mercury Elite Pro Assembly Manual & User Manual

SUPPORT RESOURCES

3.1 Formatting

For additional formatting information, including instructions on how to format your Mercury Elite Pro for Mac
or Windows, go to:

3.2 Troubleshooting

Begin your troubleshooting by verifying that the power supply is connected to the Mercury Elite Pro and
to a power source. If the power supply is connected to a power strip, make sure that the power switch on
the strip is on. Then, verify that the data cable is securely plugged into the computer and the
Mercury Elite Pro. You can also connect the Mercury Elite Pro to a different computer.

3.3 About Data Backup

To ensure that your files are protected and to prevent data loss, we strongly suggest that you keep two
copies of your data: one copy on your Mercury Elite Pro and a second copy on either your internal drive
or another storage medium, such as an optical backup, or on another external storage unit. Any data
loss or corruption while using the Mercury Elite Pro is the sole responsibility of the user, and under no
circumstances may OWC, its parent, partners, affiliates, officers, employees, or agents be held liable for loss
of the use of data including compensation of any kind or recovery of the data.

3.4 Online Resources

To access our online knowledge base, please visit:

3.5 Contacting Technical Support

Phone: M–F, 8am–8pm CT
1.866.692.7100 (N. America)
+1.815.338.4751 (Int'l)
Chat: M–F, 8am–8pm, Sat. 9am–5pm CT
www.owcdigital.com/support
Email: Answered within 48 hours
www.owcdigital.com/support
Mercury Elite Pro
www.owcdigital.com/format
www.owcdigital.com/support/faq
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Support Resources