Troubleshooting Guide; Requirements Before Contacting Samsung Customer Service Centre; Testing The Product; Checking The Resolution And Frequency - Samsung OH24E User Manual

Chapter 13

Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Centre

- Before calling Samsung Customer
Service Centre, test your product as

Testing the Product

follows. If the problem persists, contact
Samsung Customer Service Centre.
Check if your product is operating normally by using the product test function.
If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.
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2
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- If the screen remains blank, check the
PC system, video controller and cable.
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Checking the Resolution and Frequency

Not Optimum Mode
Power off both the PC and product.
Disconnect all the cables from the product.
Power on the product.
No Signal
If is displayed, the product is operating normally.
will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).
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