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Remote control issue
The remote control does not work.
Source device issue
A beeping sound is heard when my PC is booting.
Other issue
The product smells like plastic.
Audio or video cuts out intermittently.
Small particles are found on the edges of the product.
menu is not available.
When I try to change the PC resolution, a message
defined resolution is not supported.
Make sure that the batteries are correctly in place (+/-).
Check if the batteries are flat.
Check for power failure.
Make sure that the power cord is connected.
Check for any special lighting or neon signs switched on in the vicinity.
If a beeping sound is heard when your PC is booting, have your PC serviced.
The plastic smell is normal and disappears over time.
Check the cable connection and connect it again if required.
Using a very hard or thick cable may corrupt audio and video files.
Make sure cables are flexible enough to ensure durability. When mounting the product onto a wall, it
is recommended to use right-angle cables.
The particles are part of the product design. The product is not defective.
The menu is enabled or disabled depending on the
The message
The defined resolution is not supported.
exceeds the maximum resolution of the display.
To resolve the issue, change the PC resolution to a resolution supported on the display.
appears if the input source resolution


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