Troubleshooting - Shure MICROFLEX MXW Quick Start Manual

Troubleshooting

The following table offers typical solutions when troubleshooting the Microflex Wireless System. For more information on each topic, reference the full MXW
User Guide found on www.shure.com and bundled with the USB Flash Drive.
Audio
Problem Indicator
Network Audio
No/ Distorted LED on the Audio
audio Network Interface
or SCM820
RF Interference
is causing audio Audio is intermittent
drop-outs
System Setup and MXW Groups
Problem Indicator
Device drop-down not displaying
Can't associate
the desired component in the
component to a
Group row on the Configuration
Group
tab
Network
Problem Indicator
Can't Connect
to the Control Device not appearing in Shure
Software from a Web Device Discovery application
PC
Control Software
Web browser cannot connect to
is taking a long
the control interface
time to load
Control Software
Indicators are moving slowly or
is performing
not displaying in real time.
poorly
Solution
• Check cables
• Check that transmitters are on and channels are un-muted
• Check that the input meters are OK on the Monitor tab of the MXW control
software. Attenuate if the channel is clipping.
• Check the output meters on the Audio Network Interface (ANI) front panel and
Green
in the ANI control software. Use headphones to listen to the audio from the ANI.
Attenuate if the channel is clipping.
• Check that the output level of the ANI matches the input of the connecting
equipment.
• Verify APT is not performing a spectrum scan.
Flashing • Ensure all devices are on and have a stable network connection
Green • Use Dante Controller software (DC) to verify channel subscriptions
Red • Check master clock in DC (an MXWAPT must be master clock)
• Place the device in a Group to automatically route the audio
Off • Ensure the subnet of the Access Point Transceiver's network audio settings match
the subnet of the Audio Network Interface
• Perform a Spectrum Scan to monitor RF interference
• Decrease channel count to verify if system is overloading the RF spectrum
Solution
• Check that devices are powered and connected to the same network and subnet)
• Open the Utility tab of the MXW Control Software and un-check the Configuration
Filter to display all MXW devices on the network. If the device shows up as
"OTHER", then it is part of another Configuration.
• Un-associate the component by selecting 'none' from the Group row in the other
Configuration.
• Perform a factory reset on the device to clear any association.
Solution
• Ensure the devices are powered
• Ensure PC and equipment are on the same network and set to the same subnet
• Turn off other network interfaces not used to connect to the device (including WiFi)
• Check that DHCP server is functioning (if applicable)
• Ensure Bonjour is running on the PC
• If connected via Port 4 of the Audio Network Interface (ANI), ensure it is set to
Switched Mode.
• Download latest version of Adobe
• Ensure PC and device are on the same network and subnet
• Check that Windows firewall settings are not blocking Shure software
• Set the router to not send default gateway as a part of DHCP
• Set the Shure Web Device Discovery application to open by IP address
• Manually set the computer to a static IP address on the same network as the
device
• Reduce the number of windows or tabs that are open to the same Configuration
• See Network section for properly setting up the network
Flash
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