Retrieving Calls Held At Another Extension; Transferring Calls - Samsung iDCS500 User Manual

Samsung iDCS500
RETRIEVING CALLS HELD AT
ANOTHER EXTENSION
When a line is on hold and it appears on your keyset, press the line key with
the red flashing light.
When a line is on hold but it does not appear on your keyset, dial 12 followed
by the line number or extension number of the station that placed the call on
hold.
Note:
•
This feature is not available for calls put on Exclusive Hold at an extension
(see above).
•
If the Hot Keypad feature has been turned off, you must first lift the handset or
press the SPEAKER key before you begin dialling.

TRANSFERRING CALLS

You can transfer a call from your extension to another number in one of two
ways. You can do a 'screened' transfer and inform the called party who is
calling, or you can do a 'blind' (unscreened) transfer without notification.
1. While on a call, press the TRSF key and dial an extension number,
group number or external number.
OR
Press the TRSF key and a DSS key or station group key.
Your call is automatically put on transfer hold.
2. Hang up when you hear ringing (this is a blind transfer).
OR
Wait for the called party to answer, announce the call and hang up (this
is a screened transfer). If the transfer is refused, you will be reconnected
to the outside line when the called party hangs up. Alternatively, you can
press the TRSF key to return to the calling party. If you wish to send the
call to another extension without waiting for the first extension to hang
up, simply press another DSS key.
OR
Press the Call key or line key to return to the calling party and begin the
transfer process again.
DCS (Euro) Keyset User Guide
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