Samsung iDCS500 User Manual
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Samsung iDCS500 User Manual

Samsung iDCS500 User Manual

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iDCS500
DIGITAL COMMUNICATION SYSTEM
DCS (Euro) Keyset
User Guide

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  • Page 1 DIGITAL COMMUNICATION SYSTEM DCS (Euro) Keyset User Guide...
  • Page 2 Disclaimer Samsung Business Communications is not responsible for er- rors or problems arising from customers not installing, pro- gramming or operating their Samsung systems as described in this manual. Copyright 2004 Samsung Business Communications All rights reserved.
  • Page 3 259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030 (factory name, address) declare under our sole responsibility that the product Digital Keyphone System "iDCS500" to which this declaration relates is in conformity with RTTE Directive 1999/5/EC ( Annex II ) Low Voltage Directive 73/23/EEC...
  • Page 4 Note for Users Outside the UK In order to provide as much information as possible on the features and functions of Samsung Digital Keysets, it has been necessary to include some details which are relevant to users in the UK only.

  • Page 5: Table Of Contents

    Samsung iDCS500 DCS (Euro) Keyset User Guide CONTENTS THINGS YOU SHOULD KNOW ..........1 YOUR iDCS500 SYSTEM .............. 1 YOUR KEYSET................1 CALL INDICATIONS ............... 2 SPEAKERPHONE................. 3 VOLUME CONTROLS..............3 HOT KEYPAD................3 SYSTEM TONES (UK)..............3 SELECTING FEATURES USING DISPLAY MENUS ......4 SYSTEM ACCESS CODES ............
  • Page 6 Samsung iDCS500 DCS (Euro) Keyset User Guide CALL PROCESSING ..............16 SYSTEM HOLD................16 EXCLUSIVE HOLD ................ 16 REMOTE HOLD ................16 HOLD RECALL................17 CONSULTATION HOLD..............17 RETRIEVING CALLS HELD AT ANOTHER EXTENSION.................. 18 TRANSFERRING CALLS..............18 TRANSFER WITH CAMP-ON ............19 CALL WAITING ................
  • Page 7 Samsung iDCS500 DCS (Euro) Keyset User Guide PAGING AND MESSAGING.............32 MAKING AN INTERNAL PAGE............33 MAKING AN EXTERNAL PAGE............33 ALL PAGE..................34 MEET ME PAGE / MEET ME ANSWER......... 34 CALL PARK AND PAGE..............34 MESSAGE WAITING INDICATIONS ..........36 SETTING A MESSAGE WAITING INDICATION .......
  • Page 8 Samsung iDCS500 DCS (Euro) Keyset User Guide DISPLAY FEATURES...............55 DISPLAY MENUS ................. 55 CALL PROGRESS DISPLAYS ............55 DIRECTORY INFORMATION ............55 SETTING EXTENSION NAMES............56 CALL LOG ..................57 PERSONAL SPEED DIAL NAMES ..........58 DIAL BY DIRECTORY (NAME) ............58 DISPLAY NUMBER DIALLED............

  • Page 9: Things You Should Know

    Read this section carefully to provide yourself with a good understanding of how your keyset operates. There are two types of iDCS500 system, called ‘L’ and ‘M’ versions. Some features provided by one version may be different, or may not be available, to the other version.

  • Page 10: Call Indications

    Samsung iDCS500 DCS (Euro) Keyset User Guide the LOCAL key to get a local outside line. If Least Cost Routing (LCR) is used, pressing the LCR key will automatically select a pre-programmed C.O. line according to what digits are dialled. Each line in the system is num- bered—by default—beginning with 701 (or 7001), then 702 (7002), 703 (7003),...

  • Page 11: Speakerphone

    Samsung iDCS500 DCS (Euro) Keyset User Guide SPEAKERPHONE Pressing the ANS/RLS key will answer or release a call on the speaker- phone. Switching from the handset to the speakerphone is easy. Press the SPEAKER key and replace the handset. VOLUME CONTROLS DCS (Euro) keysets use the VOLUME up and down (+ and –) keys to adjust...

  • Page 12: Selecting Features Using Display Menus

    Samsung iDCS500 DCS (Euro) Keyset User Guide Transfer/Conference Tone—indicates your call is being held and you can dial another party. Confirmation Tone—very short beeps followed by dial tone indicate you have correctly set or cancelled a system feature. Error Tone—a continuous single-level tone indicates you have done some- thing incorrectly and should try again.

  • Page 13: System Access Codes

    Samsung iDCS500 DCS (Euro) Keyset User Guide 2. You select features in a menu using the soft keys. If there are more than three features in a menu—as indicated by the symbol ” → “ displayed as the last character on the lower line of the display—press the SCROLL key to display these further options.

  • Page 14: Dcs 24B Keyset Layout

    Samsung iDCS500 DCS (Euro) Keyset User Guide DCS (Euro) 24B Keyset Layout SOFT KEYS (3) VOLUME CONTROL Used to activate KEYS SCROLL KEY features via the Volume control for hand- Used to select display set, ring, speaker, etc start menu and...

  • Page 15: Dcs 12B Keyset Layout

    Samsung iDCS500 DCS (Euro) Keyset User Guide DCS (Euro) 12B Keyset Layout SOFT KEYS (3) Used to activate features via the SCROLL KEY display Used to select VOLUME CONTROL start menu and KEYS scroll through Volume control for hand- display options...

  • Page 16: Dcs 6B Keyset Layout

    Samsung iDCS500 DCS (Euro) Keyset User Guide DCS (Euro) 6B Keyset Layout SOFT KEYS (3) Used to activate VOLUME CONTROL features via the KEYS display Volume control for hand- 32 CHARACTER DISPLAY set, ring, speaker, etc SCROLL KEY Used to select start menu...

  • Page 17: Outside Calls

    Samsung iDCS500 DCS (Euro) Keyset User Guide OUTSIDE CALLS MAKING AN OUTSIDE CALL 1. Lift the handset and press an idle outside line key, line group key or dial a line access code to receive dial tone. To use the speakerphone, press an idle outside line key or line group key, or dial a line access code, to receive dial tone through the speaker.

  • Page 18: Answering An Outside Call

    Samsung iDCS500 DCS (Euro) Keyset User Guide ANSWERING AN OUTSIDE CALL § Lift the handset and you are automatically connected to the ringing call. (See Ring Preference in the section “Customising Your Keyset.”) Press the ANS/RLS key to automatically answer on the speakerphone.

  • Page 19: Busy Line Queuing With Callback

    Samsung iDCS500 DCS (Euro) Keyset User Guide BUSY LINE QUEUING WITH CALLBACK If you receive a busy signal when you select an outside line, this means that the line or group of lines is busy. You can request the system to call you back when the line becomes free.

  • Page 20: Internal Calls

    Samsung iDCS500 DCS (Euro) Keyset User Guide INTERNAL CALLS CALLING OTHER EXTENSIONS 1. Dial the extension number or group number. 2. Wait for the party to answer. If you hear a brief tone burst instead of ring- back tone, the extension you called is set for Voice Announce or Auto Answer.

  • Page 21: Busy Extension Callback

    Samsung iDCS500 DCS (Euro) Keyset User Guide 2. To finish the call, replace the handset or press the ANS/RLS key. Note: To set Voice Announce mode, see the section “Customising Your Keyset”. AUTO ANSWER MODE When another extension calls you, your keyset will sound a brief attention tone and then automatically answer the call.

  • Page 22: Busy Extension Camp-On

    Samsung iDCS500 DCS (Euro) Keyset User Guide Repeat step 2 for each Callback you wish to cancel. You can use the VOL- UME keys to scroll through and select the extension numbers to cancel. Note: If the Hot Keypad feature is turned off, you must first lift the handset or press the SPEAKER key before dialling.

  • Page 23: Calling Your System Operator

    Samsung iDCS500 DCS (Euro) Keyset User Guide CALLING YOUR SYSTEM OPERATOR § Dial the appropriate system code to call your system operator or group of operators. This is normally 0 or 9. § If you want to call a specific operator, dial that person’s extension num- ber.

  • Page 24: Call Processing

    Samsung iDCS500 DCS (Euro) Keyset User Guide CALL PROCESSING SYSTEM HOLD § When you are connected to a call, press the HOLD key. The call will go on hold and flash green at your keyset. If this call appears on a line key at other keysets, it will flash red at those keysets.

  • Page 25: Hold Recall

    Samsung iDCS500 DCS (Euro) Keyset User Guide Note: § If the destination station does not have any free CALL or line keys, you will hear No More Calls tone and must return to the other party by pressing the TRSF key or the RETURN soft key.

  • Page 26: Retrieving Calls Held At Another Extension

    Samsung iDCS500 DCS (Euro) Keyset User Guide RETRIEVING CALLS HELD AT ANOTHER EXTENSION When a line is on hold and it appears on your keyset, press the line key with the red flashing light. When a line is on hold but it does not appear on your keyset, dial 12 followed by the line number or extension number of the station that placed the call on hold.

  • Page 27: Transfer With Camp-On

    Samsung iDCS500 DCS (Euro) Keyset User Guide (When you are transferring a call to a keyset set for Voice Announce or Auto Answer, the transferred call will always ring.) Note: • After the called party answers, you may toggle between the calling and called parties by pressing the TRSF key.

  • Page 28: Conference Calls

    Samsung iDCS500 DCS (Euro) Keyset User Guide • Finish the current call and hang up. The waiting call will ring. Lift the handset or press the ANS/RLS key to answer. (If you put a call on hold to answer the waiting call, you can retrieve the held call by pressing the flashing CALL key when you have finished the camped- on call.)

  • Page 29: Forwarding Calls

    Samsung iDCS500 DCS (Euro) Keyset User Guide key (or the CONF soft key) and dial your extension number. When outside callers hang up, the lines will release automatically. To rejoin a trunk to trunk conference, press the CONF key. Note: Check with your system administrator whether your system is set up to al- low this feature to work correctly.
  • Page 30 Samsung iDCS500 DCS (Euro) Keyset User Guide FORWARD ALL CALLS To forward all your calls, under any condition, to another extension: 1. Dial 601 followed by the extension or group number. 2. Hang up when you receive confirmation tone (or LCD message).
  • Page 31 Samsung iDCS500 DCS (Euro) Keyset User Guide Note: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialling. FORWARD FOLLOW ME When you want all calls to your extension forwarded to the extension where you are now: 1.

  • Page 32: Network Call Forwarding

    Samsung iDCS500 DCS (Euro) Keyset User Guide 2. Dial 6. 3. Dial the trunk or trunk group access code followed by the outside number that you want. 4. Press the TRSF key. The external forward option is now programmed for your phone. If you cancel external forwarding, it can be reactivated for your phone at any time by dial- ling 606.
  • Page 33 Samsung iDCS500 DCS (Euro) Keyset User Guide TO CANCEL CFB • Lift the handset and dial 600 Dial another forwarding code (e.g., 604). CALL FORWARD NO RESPONSE (CFNR) To forward calls to a station in another system on your network when you are unavailable to take a call: •...

  • Page 34: Group Call Pickup

    Samsung iDCS500 DCS (Euro) Keyset User Guide Press the VOLUME keys to select the destination and press the right soft key to move the cursor. (Note: If you selected option 6, dial the access code and external number and press the right soft key to move the cursor.) 4.

  • Page 35: Established Call Pickup ('L' Version Systems Only)

    Samsung iDCS500 DCS (Euro) Keyset User Guide ESTABLISHED CALL PICKUP (‘L’ VERSION SYSTEMS ONLY) To pick up an established call in progress at a single line extension (SLT) connected to a modem on your PC, y for the ou must have an assigned EP key keyset.

  • Page 36: Dialling Features

    Samsung iDCS500 DCS (Euro) Keyset User Guide DIALLING FEATURES Some dialling features can be accessed using programmable keys or feature access codes only. Others can be accessed using programmable keys, fea- ture access codes, or the soft key menus on the LCD. Use of the soft key menus is described at the beginning of this guide (see the section “Things...
  • Page 37 Samsung iDCS500 DCS (Euro) Keyset User Guide 4. Dial the telephone number to be stored (18 digits maximum). The number can include *, # and other special digits (see below). 5. Press the TRSF key to store the number. Note: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialling.

  • Page 38: One-Touch Speed Dialling

    Samsung iDCS500 DCS (Euro) Keyset User Guide ONE-TOUCH SPEED DIALLING You can assign any personal or system speed dial number to an already programmed speed dial key for quick and easy one-touch dialling of fre- quently-used numbers. 1. While on-hook, press the TRSF key and dial 107.

  • Page 39: Manual Retry With Redial

    Samsung iDCS500 DCS (Euro) Keyset User Guide MANUAL RETRY WITH REDIAL (‘L’ VERSION SYSTEMS ONLY) When you are on an outside call and you receive a busy signal and you want to redial the same number: § Press the REDIAL key.

  • Page 40: Pulse To Tone Changeover

    Samsung iDCS500 DCS (Euro) Keyset User Guide § When you hear a busy signal, press the RETRY key. The system will reserve the line and automatically redial the same number for you. You will hear the call being made through the speaker. The microphone is muted.

  • Page 41: Paging And Messaging

    Samsung iDCS500 DCS (Euro) Keyset User Guide PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through keyset speakers: 1. Lift the handset. 2. Press the PAGE key (or select the PAGE soft key in the OTHER menu).

  • Page 42: All Page

    Samsung iDCS500 DCS (Euro) Keyset User Guide ALL PAGE To page all designated keysets and external speakers at the same time: 1. Lift the handset. 2. Press the PAGE key (or select the PAGE soft key in the OTHER menu).
  • Page 43 Samsung iDCS500 DCS (Euro) Keyset User Guide 3. Replace the handset when finished. 4. Lift the handset and make a page announcement as described above (example: “Call for John Smith, park two”). To Retrieve a Parked Call from Orbit: •...

  • Page 44: Message Waiting Indications

    Samsung iDCS500 DCS (Euro) Keyset User Guide MESSAGE WAITING INDICATIONS You can inform another station user that you wish to speak with them by leaving a message waiting indication at their keyset. Other users may leave message waiting indications at your keyset.
  • Page 45 Samsung iDCS500 DCS (Euro) Keyset User Guide • To cancel all message indications left by other users at your key- set, without replying to them, dial 42 followed by your extension num- ber. Your MSG key LED will stop flashing.

  • Page 46: Programmed Messages

    Samsung iDCS500 DCS (Euro) Keyset User Guide PROGRAMMED MESSAGES When you plan to be away from your phone for any length of time, you can leave a programmed station message on your phone’s display (e.g. “In a Meeting”). Display keysets calling you will also see this message. The mes- sage may also contain instructions for callers to follow.

  • Page 47: Advanced Programmed Messages

    Samsung iDCS500 DCS (Euro) Keyset User Guide SETTING A MESSAGE IF NO KEYS ARE PROGRAMMED § Dial 48 followed by a message code 01–30. If you want to select a message indicating that you will be returning to your desk at a specific time or date, refer to Advanced Programmed Messages below.
  • Page 48 Samsung iDCS500 DCS (Euro) Keyset User Guide SETTING AN ADVANCED MESSAGE • With the handset on-hook, dial TRSF 115. • Dial a message code (26-30) or press the VOLUME keys to select a message. • Depending on your message selection, enter a time or date as follows: Time is two digits for hour (range 01–23) and two digits for minutes...

  • Page 49: Convenience Features

    Samsung iDCS500 DCS (Euro) Keyset User Guide CONVENIENCE FEATURES DO NOT DISTURB (DND) Use this feature when you want to block incoming calls to your keyset. You will still be able to make outgoing calls while in DND mode. §...

  • Page 50: Mute

    Samsung iDCS500 DCS (Euro) Keyset User Guide MUTE You can mute the handset transmitter or the microphone during any conve r- sation so you cannot be heard. 1. Press the MUTE key or MUTE soft key in the display. The key will light red. (Lower case ‘mute’ is displayed in the LCD.) 2.

  • Page 51: Answering The Doorphone

    Samsung iDCS500 DCS (Euro) Keyset User Guide CANCELLING ALARMS 1. Press the TRSF key and dial 112. 2. Dial the alarm number 1, 2, or 3. 3. Press the HOLD key. ANSWERING ALARMS When the alarm rings, you will hear a series of short rings, repeated three times, and ‘ALARM REMINDER’...

  • Page 52: Executive/Secretary Hotline

    Samsung iDCS500 DCS (Euro) Keyset User Guide EXECUTIVE/SECRETARY HOTLINE You can program two extensions to have a ‘hotline’ between them, called the executive/secretary hotline. When the executive extension is in DND mode, all of its calls will ring the secretary extension.

  • Page 53: Account Codes

    Samsung iDCS500 DCS (Euro) Keyset User Guide ACCOUNT CODES When equipped with optional equipment, your system allows calls to be charged to a specific account. You must have an ACCT key programmed on your keyset to use this feature. ‘L’ VERSION SYSTEMS Follow the relevant instructions below depending on whether your ACCT key is programmed with an extender (000–999).

  • Page 54: Locking Your Keyset

    Samsung iDCS500 DCS (Euro) Keyset User Guide LOCKING YOUR KEYSET Using this option, you can allow or disallow incoming and outgoing calls from your keyset while absent from your desk. There are three possible options: Unlocked, Locked All and Locked Out.

  • Page 55: Off-Hook Voice Announcing (Ohva)

    Samsung iDCS500 DCS (Euro) Keyset User Guide OFF-HOOK VOICE ANNOUNCING (OHVA) While engaged on another call, a keyset can receive voice announcements (OHVA calls) from other keysets via the handset or speaker. OHVA calls, however, cannot be received if a keyset is in DND mode or has an OHVA Block set (see below).

  • Page 56: In Group / Out Of Group

    Samsung iDCS500 DCS (Euro) Keyset User Guide OHVA BLOCK Your keyset can be programmed with an OHVA BLOCK key. Pressing this key will prevent anyone from making an OHVA call to you until you press the key again and cancel the blocking.
  • Page 57 Samsung iDCS500 DCS (Euro) Keyset User Guide The IN/OUT key can include an extender to indicate the specific group that this key will affect. This means that if you are in multiple groups, you can decide for which groups you will receive calls (see...

  • Page 58: Customising Your Keyset

    Samsung iDCS500 DCS (Euro) Keyset User Guide CUSTOMISING YOUR KEYSET AME BGM If you are using Answering Machine Emulation (AME), this feature selects whether you will hear your personal greeting or Background Music (BGM) while callers are listening to your personal greeting. A BGM source must be selected for this to work.

  • Page 59: Change Your Passcode

    Samsung iDCS500 DCS (Euro) Keyset User Guide CHANGE YOUR PASSCODE By default, your extension passcode is 1234. You can change this passcode to any 4-digit number. You may be required to do this in order to use some special features.

  • Page 60: Headset Operation

    Samsung iDCS500 DCS (Euro) Keyset User Guide HEADSET OPERATION When using a headset, you press the ANS/RLS key to answer and release calls. You can switch between handset mode and headset mode easily. 1. While on-hook, dial TRSF 110. 2. Dial 021 to use the headset or 020 to use the handset. (Or use the soft keys and VOLUME keys to select the option in the display.)

  • Page 61: Rejoining A Page

    Samsung iDCS500 DCS (Euro) Keyset User Guide REJOINING A PAGE This feature allows you to hear the remaining portion of an ongoing internal page after you return your keyset to idle. To enable this feature: 1. While on-hook, dial TRSF 110.

  • Page 62: Caller Id Review All ('L' Version Systems Only)

    Samsung iDCS500 DCS (Euro) Keyset User Guide CALLER ID REVIEW ALL (‘L’ VERSION SYSTEMS ONLY) This feature allows you to review Caller ID information for calls sent to your station. This list is up to 50 calls on a first in, first out basis. The list includes calls that you answered and calls that rang your station but that you did not answer.

  • Page 63: Display Features

    Samsung iDCS500 DCS (Euro) Keyset User Guide DISPLAY FEATURES DISPLAY MENUS Keyset display menus are discussed briefly at the start of this guide (in the section “Things You Should Know.”) There are a number of menus available depending on the activity of your keyset, i.e. making calls, receiving calls, operating features and so on.

  • Page 64: Setting Extension Names

    Samsung iDCS500 DCS (Euro) Keyset User Guide Outside and internal calls ringing to an extension group will display “CALL FOR XXX” where XXX is the extension group number (e.g. 501). This allows you to answer calls directed to your group in a different way to calls directed to your extension.

  • Page 65: Call Log

    Samsung iDCS500 DCS (Euro) Keyset User Guide Note: • When the next character you want appears on the same key as the character you just entered, press the VOLUME UP (+) to move the cursor one space to the right. Press the VOLUME DOWN (–) key to move the cursor to the left to make any changes.

  • Page 66: Personal Speed Dial Names

    Samsung iDCS500 DCS (Euro) Keyset User Guide PERSONAL SPEED DIAL NAMES Each personal speed dial number you create can have a name of up to 11 characters assigned to it. This name is used to select the speed dial bin when you use the Dial by Directory feature (see below).

  • Page 67: Call Duration Timer

    Samsung iDCS500 DCS (Euro) Keyset User Guide CALL DURATION TIMER The system can be set to time outside calls automatically. A few seconds after you dial a telephone number, the timer will appear in the display. (It ap- pears immediately for incoming calls.) See Auto Timer , below.

  • Page 68: Alarm Reminder Messages

    Samsung iDCS500 DCS (Euro) Keyset User Guide ALARM REMINDER MESSAGES You can use the appointment reminder/alarm feature (refer to the section “Convenience Features”) and create a 16-character reminder message. When the alarm rings, your message will appear instead of the normal ‘ALARM REMINDER’...

  • Page 69: Text Messaging ('L' Version Systems Only)

    Samsung iDCS500 DCS (Euro) Keyset User Guide 3. Enter the key extender. The following table shows the keys which can be assigned extenders, and the range of values allowed for each key. NAME EXTENDER Account 000–999 (‘L’ version only) BOSS Boss and Secretary 1–4...

  • Page 70: Lcr With Clear

    Samsung iDCS500 DCS (Euro) Keyset User Guide There are 25 messages (01-25) stored in system memory that can be sent to another display keyset. (Refer to Programmed Messages in the section “Pag- ing and Messaging.”) If programmed, your keyset will display a TMSG option in the LCD.

  • Page 71: Viewing The Next Clip Call

    Samsung iDCS500 DCS (Euro) Keyset User Guide VIEWING THE NEXT CLIP CALL In the event that you have a call waiting or a camped-on call at your keyset, you can display CLIP information associated with the call. Either the CLIP name or number will show in the display depending on your CLIP display se- lection (see above).

  • Page 72: Saving The Clip Number

    Samsung iDCS500 DCS (Euro) Keyset User Guide INQUIRE CLIP PARK/HOLD INFORMATION If you are informed that an incoming call is on hold or has been parked for you, you can view the CLIP information before you retrieve the call. This will influence how you choose to handle the call.

  • Page 73: Inquire Clip Park/Hold Information

    Samsung iDCS500 DCS (Euro) Keyset User Guide REVIEWING PAST CLIP CALLS This feature allows you to review CLIP information for calls sent to your key- set. This list can contain up to 50 calls on a first-in, first-out basis. The list includes calls that you answered and calls that rang your keyset but that you did not answer.

  • Page 74: Add-On Module

    Samsung iDCS500 DCS (Euro) Keyset User Guide ADD-ON MODULE The 48-button add-on module (AOM) is used when you need more program- mable keys. The extra programmable keys are used exactly like those on your keyset. They can be programmed to be DSS keys, C.O. line (DTS) keys, one-touch speed dial keys, and so on.
  • Page 75 Samsung iDCS500 DCS (Euro) Keyset User Guide PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER – 67 –...
  • Page 76 Samsung iDCS500 DCS (Euro) Keyset User Guide – 68 –...
  • Page 77 Samsung iDCS500 DCS (Euro) Keyset User Guide – 69 –...
  • Page 78 Samsung iDCS500 DCS (Euro) Keyset User Guide SYSTEM ACCESS CODES iDCS telephone systems have the following preset (default) feature access codes. These codes can be used if a key is not available for the feature you want to use. Standard telephone users must always dial these codes.

  • Page 79: System Access Codes

    Samsung iDCS500 DCS (Euro) Keyset User Guide Changed System Access Codes Please enter the feature access codes configured for your system if different from the default codes shown in the table above. CODE FEATURE CODE FEATURE Retrieve parked calls Page internal zone 3...
  • Page 80 Samsung Business Communications Samsung House, 1000 Hillswood Drive, Chertsey, Surrey KT16 0PS...

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