SAMSUNG Enterprise IP Solutions OfficeServ Installation Guide...
Samsung Telecoms reserves the right without prior notice to revise information in this publication for any reason. Samsung Telecoms also reserves the right without prior notice to make changes in design or components of equipment as engineering and manu- facturing may warrant.
259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030 (factory name, address) declare under our sole responsibility that the product Digital Keyphone System "iDCS500 / OfficeServ500" to which this declaration relates is in conformity with RTTE Directive 1999/5/EC ( Annex II ) Low Voltage Directive 73/23/EEC...
Intended Use This telephone system is intended to provide the user with voice communication between the system extensions and connection to the public switched telephone network by digital or analogue links. The telephone system may be provided with the ability to communicate with local computer networks to provide CTI functions and features.
Preface About Your Samsung OfficeServ500 System The Samsung OfficeServ500 system comprises three separate versions: ‘S’ (small), ‘M’ (me- dium) and ‘L’ (large). They are defined by their size and functionality—the larger systems provid- ing support for more telephone ports and features than the smaller systems—and are designed to suit a wide range of commercial and business activities.
Contents Chapter 1 Site Requirements ....................Chapter 2 Installing Single & Multiple Cabinet Configurations ....2-1 Unpacking and Inspection ........................2-1 Single Cabinet Installation - Wall or Floor Mount ................2-2 Two Cabinet Installation - Floor Mount ....................2-2 Three Cabinet Installation - Floor Mount ....................2-3 Rack Mounting Cabinets ........................
Chapter 7 Connecting Station Equipment ............. 7-1 Safety Precautions ..........................7-1 Digital Keysets ............................7-1 IP Phones ..............................7-1 Wall Mounting OfficeServ500 Keysets ....................7-2 Wall Mounting DCS (Euro) Keysets ......................7-2 Wall Mounting iDCS Keysets ........................7-2 Add-On Modules (AOM) ..........................7-2 Single Line Telephones .......................... 7-3 Door Phone and Door Lock Release .....................
Power Requirements ........................12-1 Configuring the VM System ......................... 12-2 Testing the Hardware ..........................12-2 Chapter 13 Upgrading an iDCS500 to an OfficeServ500 System ....13-1 Appendix A Processor and Interface Card LED Indications......A-1 List of Figures OfficeServ500 Cabinet Dimensions...
MDF Connections: Digital Keyset to DLI Card 7-1b MDF Connections: Digital Keyset to 16DLI Card IP Phone Connection Wall Mounting an OfficeServ500 Keyset Wall Mounting a DCS (Euro) Keyset Wall Mounting an iDCS Series Keyset 7-6a MDF Connections: Add-On Module to DLI Card...
Chapter 1 Site Requirements When planning the installation of your OfficeServ500 system, choose a site that meets the following requirements. There is sufficient space for easy installation (Figure 1–1) and adequate lighting. The location minimizes cable lengths. (See the Cable Requirements table in Chapter 3, “Specifica- tions”, of the Samsung OfficeServ500 General Description guide.)
Cabinet Configurations Unpacking and Inspection The OfficeServ500 can be configured in several ways: ‘S’ and ‘M’ systems are configured as a single cabinet only; ‘L’ systems can have one, two or three cabinets. A single cabinet system may be wall, floor, or rack mounted while multiple cabinets systems may only be floor or rack mounted.
Two Cabinet Installation - Floor Mount One cabinet is to act as the main key service unit (KSU), the other as an expansion cabinet. Check that each cabinet carton includes the following items: OfficeServ500 cabinet Top cover Left and right side covers...
Three Cabinet Installation - Floor Mount One cabinet is to act as the main key service unit (KSU), the others as expansion cabinets. Check that each cabinet carton includes the following items: OfficeServ500 cabinet Top cover Left and right side covers...
Adding Expansion Cabinet(s) to a Working System If you already have a working OfficeServ500 ‘L’ version single- or two-cabinet system, you can up- grade it with the addition of one or more expansion cabinets at a later time. The procedure to adopt for such an upgrade will be one of those discussed above, depending on whether you are adding one or two expansion cabinets.
Chapter 3 Grounding, Power Connections and Cabling Grounding An equipment grounding conductor that complies with the electrical specifications of your country is to be installed as part of the circuit that supplies the system. Bare, covered, or insulated grounding con- ductors are acceptable.
Chapter 3 Grounding and Power Connections NOTE ON GROUNDING—When conventional analogue telephone circuits are connected to the system, under certain fault conditions (e.g., the tip and/or ring conductor is crossed with a power line, or the circuit is affected by lightning during a storm), it is possible for hazardous potentials to appear across the tip and ring wiring coming in to the system cabinet(s) from outside (i.e., from overhead cables, buried cables, or cable head pedestal).
SEPUs A PSU-B can supply up to 56 station devices or Station Equivalent Power Units (SEPUs). A second PSU can supply up to 64 station devices or SEPUs (for a total of 120 stations). Several interface cards, other than station cards, consume 48V power and the consumption of these cards is rated in SEPUs. The table below shows the SEPU rating of all the cards that consume 48V.
Chapter 3 Grounding and Power Connections CONNECTING AN EXTERNAL 48VDC BATTERY SOURCE CAUTION: To reduce risk of fire and injury, use only a sealed nickel-cadmium or lead-acid battery supply capable of handling a charge current of 0.45 Amps, a charge voltage of -54 VDC and a discharge rate of 6–40 Amp Hours (AH).
MAIN CABINET CONFIGURATION (LEFT SIDE VIEW) GROUND BAR EARTH GROUND MAIN AND EXPANSION (TWO) CABINET CONFIGURATION (LEFT SIDE VIEW) CONNECT GROUND HERE CONNECT EARTH GROUND HERE FIGURE 3-1 SYSTEM GROUNDING...
Power Input Location FIGURE 2–4 FIGURE 3-2 POWER INPUT LOCATION...
110/220V selection switch FIGURE 3-3 SETTING VOLTAGE ON PSU...
Expansion 2 Expansion 1 Battery Connector (3 pin) above AC power connectors on side of cabinets Basic KSU Battery Cables Each circuit has individual Basic KSU Expn 1 Expn 2 ON/OFF switch incorporating safety trip Distribution box fixed securely to wall 48V (4x12 or 8x6) Batteries FIGURE 3-4 RESERVE POWER BATTERY CONNECTIONS...
For full descriptions of all the cards discussed in this chapter, and to determine which you will need to install for your selected system configuration, refer to the Samsung OfficeServ500 General Description guide. Before installing any card, unpack it and check it for signs of physical damage.
Chapter 4 Installing Processor and Interface Cards MAIN CONTROL PROCESSOR CARD DAUGHTERBOARDS Position Type of Daughterboard Allowed LOC1 MFM, SCM, RCM and ESM* LOC2 MFM, SCM, RCM LOC3 MFM, SCM, RCM and MISC * The ESM must be installed in this position in a multiple cabinet (‘L’) system or any system running ‘L’ version software NOTE: Only one of any given type of daughterboard may be installed on any one MCP2 card (e.g.
INSTALLING THE MCP2 CARD CAUTION: Do not insert the card with system power on. Switch the power OFF. 1. Install the SmartMedia card into its position on the MCP2 card. (Figure 4-1.) Below the rows of LEDs on the front panel is a small hinged flap marked “Smart Media.” Pull open this flap to access the slot for the SmartMedia card.
Chapter 4 Installing Processor and Interface Cards INSTALLING THE SCP/SCP2 CARD CAUTION: Do not insert the card with system power on. Switch the power OFF. 1. Install the required daughterboard(s) on the SCP2 card (refer to relevant section for the daughterboard(s), below).
LED INDICATIONS There are 12 LED indicators on the front of the card showing the status of the card. The indications are described in Appendix ESM Daughterboard This board (Figure 4-5) has no selectable options and installs in position LOC1 of the MCP2 card (Figure 4-1).
Chapter 4 Installing Processor and Interface Cards MFM Daughterboard This board (Figure 4-10) has no selectable options and installs in any available position of the MCP2 card when the system has one cabinet installed (Figure 4-1). If the system has more than one cabinet, the MFM board must be installed in position LOC3 of the MCP2 card, any available position of the SCP2 card (Figure...
IOM Board This board (Figure 4-13) has no selectable options and installs in the system main KSU (Figure 4-14). It provides two serial I/O ports. First, install the Modem board, if required (see above). Then, line the IOM board up with the horizontal card slot above the universal slots and slide it in. Press gently on the centre of the board’s front panel to seat it and secure the board with the two screws.
The RS-232 DB9 connector on the face of the TEPRI card allows trace monitoring of TEPRI functions. This is for testing purposes and should only be used under the supervision of Samsung Technical Support. NOTE: If you are connecting TEPRI cards using the Q-SIG network protocol, it is recommended that the cable between the cards is not more than 150m long.
AC15 Card This card (Figure 4-15) has no selectable options. Insert as many AC15 cards as are needed into any universal slots (Figure 4-2). Push firmly in the middle of both card ejectors on each card to ensure that it is fully inserted into the backplane connector. DLI Card There are no options to select on this card (Figure...
4-10 Chapter 4 Installing Processor and Interface Cards This card automatically detects DTMF or dial pulse signals from an SLT. Software and hardware settings are not required. The 8SLI has no DTMF receivers; it will share the system resources. If there is a medium to high concentration of 8SLI cards or traffic, one or more MFM daughterboards should be added to a processor card to relieve congestion.
4-11 8MWSLI Card There are no options to select on this card (Figure 4-15). Insert as many 8MWSLI cards as are needed into universal slots 1 to 7 (Figure 4-2). Push firmly in the middle of both card ejectors on each card to ensure that it is fully inserted into the backplane connector.
4-12 Chapter 4 Installing Processor and Interface Cards Auto Attendant Card CAUTION: Do not insert the card with system power on. Switch the power OFF. This card has no selectable options (Figure 4-19) but is under software control. Insert up to and including five AA cards into any universal card slots (Figure 4-2).
4-13 LAN Port The RJ-45 connector for LAN port connection is located on the front panel of the MGI card. The LAN port is connected to the Internet network through network equipment such as the switching hub. RS-232C Port This port is connected to a PC and is used when executing the monitor program for the MGI card.
25 PAIR CABLE WITH FEMALE CONNECTOR TO 8BSI CARD RJ-45 Connector Champ Colour Port Signal Pin No Pin No D cha nnel data Sync line Bn-W D cha nnel data W-Bn Sync line D cha nnel data R-Gn Sync line Gn-R D cha nnel data Bk-B...
Chapter 5 Power Up Procedures Before powering up your system, ensure that all of the procedures described in the previous chapters have been followed carefully. Connect Power to the System During the initial installation, it is best to verify proper system operation before plugging in any amphenol-type cables to the MDF.
LEDs again. If the problem is corrected, you have a defective card. Test and remove the faulty card before continuing. If the LEDs still do not light, unplug the expansion cabinet and change power supplies. This will probably solve the problem. If it does not, contact Samsung Technical Support.
Default Trunk and Station Numbering On initial power up, the MCP2 card reads each slot for the existence of a card and identifies the type of card. It stores this information as the default configuration. The trunk card in the lowest slot number is assigned trunk numbers beginning with 701.
FUSES VOLTAGE SETTING FIGURE 5-1 FUSES ON PSU...
Chapter 6 Connecting Central Office Circuits Safety Precautions Use caution when installing or modifying telephone lines. To limit the risk of personal injury, al- ways follow these precautions before connecting Central Office (C.O.) circuits: ! Never install telephone wiring during a lightning storm. ! Never install telephone jacks in a wet location unless the jack is specifically designed for wet locations.
Chapter 6 Connecting Central Office Circuits ISDN PRI Circuit Using a standard, straight-through 8-conductor data cable or straight-through 8-conductor line cord, connect the Network Terminating Unit to the TEPRI card as shown in Figure 6-5. ISDN BRI Lines The Basic Rate Interface (BRI) card can be used as ISDN TE (Terminal Equipment) or NT2 (Network Termination 2 / Multi-way ISDN Interface).
FIGURE 6-4 MDF CONNECTIONS: OFF PREMISES EXTENSION FROM SLI CARD...
TRANSMIT PAIR RECEIVE PAIR CUSTOMER- PROVIDED MALE RJ-45 CABLE NETWORK TERMINATING UNIT FIGURE 6-5 MDF CONNECTIONS: ISDN PRI CIRCUIT TO TEPRI CARD...
MDF CONNECTIONS TO BRI CARD PAIR FUNCTION CIRCUIT TERM COLOUR TX TIP W-BL TX RING BL-W RCV TIP RCV RING PAIR TX TIP W-BR TX RING BR-W TWO PAIR TWISTED RCV TIP W-GY SHEATHED STATION CABLE GY-W RCV RING 24 AWG (0.5mm) OR 26 AWG (0.4mm) TX TIP TX RING...
MDF STATION CONNECTIONS TO BRI CARD PAIR FUNCTION CIRCUIT TERM COLOUR TX TIP W-BL TX RING BL-W RCV TIP RCV RING TX TIP W-BR PAIR TX RING BR-W TWO PAIR TWISTED RCV TIP W-GY SHEATHED STATION CABLE GY-W RCV RING 24 AWG (0.5mm) OR 26 AWG (0.4mm) TX TIP...
Use caution when installing or modifying telephone lines. Digital Keysets You can connect OfficeServ500 keysets, DCS (“Euro”) keysets or iDCS Series keysets to the telephone system. For Internet (IP) phones, refer to Phones, below. NOTE: OfficeServ500 is a self-configuring system. If you connect, say, a 12-button Euro keyset to a DLI port that previously had a 24-button Euro keyset installed, the existing data will be rewritten with 12-button keyset default data (MMC 723).
Add-On Modules (AOM) The system supports DCS 48-button AOMs, iDCS 64-button AOMs and OfficeServ500 DS- 5064B 64-button AOMs. Up to four AOMs can be connected to a single station. The total number that can be installed in a system is shown in the table.
Using one pair twisted #24 AWG (0.5mm) or #26 AWG (0.4mm) jumper wire, cross-connect each add-on module (AOM) to a DLI port (Figure 7-6a or 7-6b) or plug into the keyset daughterboard of your choice (see Chapter 9). If an AOM is to operate as a stand-alone unit, there is nothing else required other than assigning soft keys.
Mode). Also, MMC 419 is used to determine whether power is supplied to that port. After programming the BRI card, it must be restarted using MMC 418. Refer to the Samsung Com- bined System Programming Manual for details of MMC programming.
Common Bell PC for programming Voice Mail/Auto Attendant (customer-provided) (For full details of MMC programming for these options, see the Samsung Combined Systems Programming Manual.) Music On Hold/Background Music Connect each customer-provided music source to the music input on a MISC daughter-...
Chapter 8 Connecting Optional Equipment Common Bell A customer-provided loud ringing device can be controlled using a dry contact pair on a MISC daughter board. (Figure 8-3.) Using MMC 204, programming allows for interrupted or continuous operation of the contacts. The interrupted selection follows the C.O. ring cadence: one second ON/three seconds OFF.
DB9 connector to the SIO end of the cable and a connector that meets the require- ments of the PC to the other end. This cable must not exceed 300 feet. For information on programming the ports, refer to MMC 804 in the Samsung Combined Sys- tems Programming Manual.
4. Secure the daughterboard onto the keyset using the screws provided. If you removed cables from cable runs, replace them as required. Connecting Devices To OfficeServ500 Daughterboards There are two methods for connecting devices to keyset daughterboards. The simplest method is to connect a device (e.g.
KDB-Single Line Interface (KDB-SLI) The KDB-SLI provides one additional SLI circuit for the connection of any standard telephone (SLT). The KDB-SLI will only operate when the keyset is connected to an 8-port DLI card so that it can use the second B channel. Each port on this card is intended for connection to one tele- phone.
FKDBF may have up to three external microphones attached to it for conference room type ap- plications. These microphones require an “EXTMIC” key programmed on the keyset to activate or deactivate them (refer to the Samsung Combined Systems Programming Manual for details). Read Installation Procedure, below.
Installation Procedure Always unplug the keyset line cord before installing a daughterboard. 1. Place the keyset face down on a flat surface. 2. Remove the base wedge by firmly pushing inwards from each side and pulling it off the re- taining clips.
1. BEFORE FITTING DAUGHTERBOARD (UNPLUG LINE CORD) EXTRA HANDSET BLANKING PLATES (KNOCKOUTS) 2. AFTER FITTING DAUGHTERBOARD EXTRA HANDSET DAUGHTERBOARD A = SCREW-HOLES FOR SECURING DAUGHTERBOARD FIGURE 9-1 CONNECTING DCS KEYSET DAUGHTERBOARDS...
Management Software Management The OfficeServ500 operating software is stored on the SmartMedia card which is connected to the MCP2 card. The SmartMedia card has 16 Megabytes of NAND flash memory and is format- ted with a custom format to allow faster loading, in a similar manner to a hard disk. In addition to the operating system, the SmartMedia card carries operating software for: •...
10-2 Chapter 10 Software and Database Management Database Management The customer system database is stored in super capacitor-backed RAM on the MCP2 itself. The database can be saved to the SmartMedia card using MMC 815 (Customer Database Copy), where it is stored as a single file. This save can be performed manually or the system can be programmed to save the database automatically at a designated time every day.
Chapter 11 Adding Interface Cards to the System This chapter describes how to add interface cards to your OfficeServ500 system when you have finished installation and already begun operating. It also explains how to calculate the number of DTMF receivers your system requires (the system “grading”) to operate correctly.
11-2 Chapter 11 Adding Interface Cards to the System How to Calculate the Number of MFM and SCM Daughterboards Required Each interface card installed in the system has its own “MFMU” value (see table, below). These values are used to calculate the number of daughterboards required. There is a maximum of three SCM and MFM daughterboards in any system (one SCM and two MFMs).
11-3 Example Configuration: For example, you have a two cabinet (two shelf) system and require 160 single line ports. This gives a to- tal of 160 MFMUs. The “rate” is therefore 5 (the total MFMU value is more than 40). Replacing these val- ues in the above equation gives: ((160 / 5 –...
Introduction This chapter provides the additional steps required to set up the SVMi-8, SVMi-16, or Cadence Voice Mail (VM) card to operate with the OfficeServ500 system. LED Indications On the SVMi-8 and Cadence cards there are two LEDs: the hard disk drive (HDD) LED will flash green whenever the drive is being accessed;...
Wait for the ACT LED to be either OFF or ON steady green. Either of these conditions indicates normal operation as defined in the table above. 4. OFFICESERV500 PROGRAMMING Perform the following programming steps. It is necessary to perform these now so that the VM system will be initialized accordingly.
Chapter 13 Upgrading an iDCS500 to an OfficeServ500 System This chapter describes how to upgrade an existing iDCS500 system to an OfficeServ500 system. For this, you require replacement SmartMedia, MCP2, LCP2 and SCP2 cards. (Your iDCS500 system uses MCP, SCP and LCP cards.) You will, of course, also require any new equipment you want to use with the upgraded system.
Appendix A Processor and Interface Card LED Indications Main Control Processor (MCP2) Card: L Version MCP2 card is powered down. MCP2 card is booting. Flicker indicates normal operation. SmartMedia card is not installed or not recognized. SmartMedia card is installed and recognized. Flicker indicates card is being accessed. LAN is not operating.
Appendix A Processor and Interface Card LED Indications Main Control Processor (MCP2) Card: S/M Versions MCP2 card is powered down. MCP2 card is booting. Flicker indicates normal operation. SmartMedia card is not installed or not recognized. SmartMedia card is installed and recognized. Flicker indicates card is being accessed. LAN is not operating.
Local Control Processor (LCP2) LCP2 HDLC TX (Transmit) Status There is no link from the LCP2 card. The link from the LCP2 card is being set up. Flicker indicates a message has been transmitted. LCP2 HDLC RX (Receive) Status There is no link from the LCP2 card. The link from the LCP2 card is being set up.
Appendix A Processor and Interface Card LED Indications MGI2 Card Function Status ON: Power is authorized to the MGI card Displays the power authorization status. OFF: Power is not authorized to the MGI card Flicker: The MGI card is operating normally Displays the operating status of the MGI card.
MGI3 Card Function Status Displays the power supply status of the card ON: Power is supplied normally OFF: No power supply Shows if voice service is available. Flicker: Service is available OFF: Service is unavailable Displays the status of data transmission through Ethernet. Flicker: Data is being transmitted OFF: No data is being transmitted Displays the status of data reception through Ethernet.
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