Warranty; Warranty Application; Warranty Definition - Excel 100 Technical Manual

9. WARRANTY

9.1

Warranty application

Together with your wheelchair you get the factory warranty. However, it is possible that your dealer offers a
supplementary warranty. This manual only handles the factory warranty as given by Van Os Medical UK Ltd.
This warranty is only granted to the consumer and is not intended to be used commercially (like hiring or
institutional use) and could not be changed in any way. The warranty is limited to defects to materials and possible
hidden shortages. VAN OS MEDICAL UK Ltd guarantees the following components on your EXCEL® wheelchair:
COMPONENT
A) Side frames, cross bar
B) Wheels, hand brakes, front forks, arm rests, foot rests and all
components not stated here under
C) Upholstered components like seat and back upholstery and rigid arms,
plastic parts as foot plates, coating and rubber parts. Tyres and inner tubes.
Also you can find the warranty periods label on the frame of your wheelchair. See Chapter 1.
9.2

Warranty definition

Your manual is also the warranty form, fill in the relevant details in and store it carefully. THIS HAS NO INFLUENCE
ON YOUR STATUTARY RIGHTS.
WARRANTY CONDITIONS
The Warranty period commences upon the date of purchase. If within such warranty period, any such product is
proven to VAN OS MEDICAL UK LTD'S satisfaction to be defective, such product shall be repaired or replaced at VAN
OS MEDICAL UK LTD'S cost.
If VAN OS MEDICAL UK LTD does not have a complete warranty registration form from the customer, there must be
a copy of the bill with date of purchase provided. Without a warranty registration form or a proof of purchase date
the warranty will start at the date when VAN OS MEDICAL UK LTD sent the invoice to the dealer.
This warranty does not include any labour charges incurred in replacement part installation. Freight charges to the
factory are incurred at the expense of the consumer. Return freight charges will be prepaid by VAN OS MEDICAL UK
LTD.
Products subjected to negligence, abuse, misuse, improper operation, maintenance or storage, or damages beyond
VAN OS MEDICAL UK LTD'S control are not covered by this warranty, and that evaluation shall be solely determined
by VAN OS MEDICAL UK LTD. The warranty shall not apply to problems arising from normal wear or failure to follow
instructions or maintain the product. The warranty also shall not apply to products modified without VAN OS
MEDICAL UK LTD's express written consent, or if parts not manufactured by VAN OS MEDICAL UK LTD or parts not
complying with the original equipment specification, are added to a VAN OS MEDICAL UK LTD product. This
warranty shall not apply to serial numbered products if the serial number has been removed or defaced.
Replaced or repaired parts fall under the same warranty conditions as the original wheelchair.
Worn parts are normally not guaranteed, unless these parts are worn as a direct result of an original manufacturer
defect. These parts are for example upholstery, tyres, inner tubes and similar kinds of parts.
The warranty conditions above describe all wheelchair parts, and are applied for the models bought at the normal
end-user price.
© 2008 VAN OS MEDICAL UK LTD., Corunna House Business Centre, 42-44 Ousegate, Selby, North Yorkshire, YO8 4NH
Tel. +44(0)1757 701177, Fax +44(0)1757 706011, E-mail: sales@vanosmedical.com,
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Excel 100 basic Technical
This warranty is not
transferrable
www.vanosmedical.com