Warranty - Excel G-Logic User Manual

Warranty

Your Excel branded product is warranted to be free of defects in materials and workmanship for one year from
the date of purchase. This device was built to exacting standards and carefully inspected prior to shipment. This
warranty is an expression of our confidence in the materials and workmanship of our products and our assurance
to the customer.
This warranty does not cover device failure due to owner misuse or negligence, or normal wear and tear. The
warranty does not extend to non-durable components, such as rubber accessories, castors or grips, which are
subject to normal wear and tear and needs periodic replacements. The wheelchair side frames and cross frame
have a warranty period of 10 years.
Warranty conditions
As mentioned above, the warranty period is for 12 months only and starts on the date in which you purchased your
wheelchair from the dealer. If within the warranty period your wheelchair develops a manufacturers defect, it will be
repaired or replaced with genuine Excel parts.
Repairs and replacement must be fitted by an authorised Van Os Medical service agent. This warranty does not
include any labour charges incurred by replacements. Replaced or repaired parts fall under the same warranty
conditions as the original wheelchair. Worn parts are not guaranteed, unless these parts are worn as a direct result
of an original manufacturer defect. Please see above for an example of which parts this applies to.
Please note:
This warranty lies with the wheelchair. Our warranties are non-transferable between shops or persons.
Warning
Van Os Medical B.V. cannot be liable for any consequent or individual damage whatsoever. While this manual
is created with care, it is not exclusive. If your wheelchair does not comply with the rules contained in this user
manual, you will first go to an authorised Van Os Medical dealer to discuss the problem. The warranty is only valid
during the indicated period. If adjustments are made to the G-Logic wheelchair, which have structural impact on the
product, the warranty will expire completely.
Under normal circumstances, no responsibility is accepted when the wheelchair needs replacement parts or
repairs as a direct result from:
• Not maintaining the wheelchair and parts according to the recommendations of the manufacturer, or not
using the specific original parts;
• Damaging the wheelchair or parts by inattentive use, accident or misuse;
• Adjusting the wheelchair or parts, different from the specifications of the manufacturer, or reparations done
before the service agent is warned;
• If the product is not equipped with an original factory frame number and identification label as described
below.
Excel House | Unit 2 Ashbrooke Park | Sherburn in Elmet | North Yorkshire | LS25 6 PJ | sales@vanosmedical.com | www.vanosmedical.com
User Manual | Excel G-Logic
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© 2018 Excel, part of Van Os Medical UK Ltd.