Problem Analysis And Solutions; Warranty; Warranty Application - Excel G3 Eco User Manual

8.

PROBLEM ANALYSIS AND SOLUTIONS

Your Excel wheelchair is inspected and adjusted so that you can use it immediately. Continual use necessitates
maintenance, especially if the factory set adjustments have been altered.
The following troubleshooting guide, lists several common problems that may occur and offers corrective actions
for each.
Symptom
    Check if the tyre pressure is correct and equal in both wheels. See chapter 5.11.
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   Rear wheels and/or castors may be adjusted improperly. Make sure that both rear wheels and castor are mounted
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   Castor forks may be adjusted improperly. Make sure they are adjusted properly.
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Tip
- If you have problems that cannot be solved with the troubleshooting table, we advise you to contact a
qualified Excel dealer.
9.

WARRANTY

9.1 Warranty application

Together with your wheelchair you get the factory warranty. However, it is possible that your dealer offers a
supplementary warranty. This manual only handles the factory warranty as given by Van Os Medical UK Ltd.
This warranty is only granted to you as the consumer. It is not intended to be used commercially (like hiring or
institutional use). The warranty is limited to defects to materials and possible hidden shortages. Van Os Medical UK
Ltd guarantees the following components on your Excel wheelchair:
COMPONENT
A) Side frames, cross bar
B) Wheels, hand brakes, front forks, arm rests, foot rests and all components not stated here under:
C) Upholstered components like seat and back upholstery and rigid arms, plastic parts like foot plates, coating and rubber parts.
Tyres and inner tubes.
Also you can find the warranty periods label on the frame of your wheelchair. See also chapter 1.
POSSIBLE CAUSE AND CORRECT SOLUTION
Check if all nuts and bolts are tightly fastened.
in identical positions.
Check if the bearings are not worn.
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Tel. +44(0)1904 720170, Fax +44(0)1904 720398, E-mail: sales@vanosmedical.com,
Overall user manual
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© 2012 VAN OS MEDICAL UK LTD.
www.vanosmedical.com
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