Ricoh MET-C1 Field Service Manual page 562

5. Troubleshooting
SC No.
SC859-10
SC No.
SC860-00
560
Level Error Name/Error Condition/Major Cause/Solution
Data encryption conversion HDD conversion error (Data read/write
command error)
HDD was not converted correctly during an attempt to update the
encryption key.
Only an error screen is displayed and no SC is issued during conversion.
This SC is issued after machine restart.
Details:
B
Abnormal DMAC return value has been received two or more times
(DMAC timeout, serial communication error etc.)
HDD was not successfully converted during encryption key update due to
HDD errors or cable noises.
• Check HDD connection.
• Format the HDD.
• If there is a problem with the HDD, it has to be replaced.
Level Error Name/Error Condition/Major Cause/Solution
B HDD startup error at main power on (HDD error)