Ricoh MET-C1 Field Service Manual page 534

5. Troubleshooting
SC No.
SC650-04
SC No.
SC650-05
532
Level Error Name/Error Condition/Major Cause/Solution
Remote Service Modem Communication Error (dialup failing because of
incorrect modem configuration)
• An error related to communication (dialup connection, modem
board etc.) using the RC Gate Type M was detected or an error that
prevents RC Gate operation was detected at power on.
• Displayed only when an error is detected while RC Gate is
B operating.
• SC is not issued if an error occurs during RC Gate installation
(because it can be referenced using SP).
Dialup failing because of incorrect modem configuration
Check if the setting of SP5-816-160 is correct.
If it is correct, then there is a software bug.
Level Error Name/Error Condition/Major Cause/Solution
Remote Service Modem Communication Error (insufficient current or
connection fault)
• An error related to communication (dialup connection, modem
board etc.) using the RC Gate Type M was detected or an error that
prevents RC Gate operation was detected at power on.
• Displayed only when an error is detected while RC Gate is
B
operating.
• SC is not issued if an error occurs during RC Gate installation
(because it can be referenced using SP).
Insufficient current or connection fault
The line is not supported and nothing can be done.