Workstation Printing Problems - Tektronix PHASER 560 Service Manual

6
Troubleshooting

Workstation printing problems

6-32 Phaser 560 Color Printer
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The MODE command disables DOS timeouts. The LPT1.OS2 selection forces
Windows to print through DOS instead of directly to the printer.
The Option #1 solution does not allow customers to spool documents using the
Print Manager. To use the Print Manager as well as correcting time-out
problems, edit the following line in the win.ini file:
TransmissionRetryTimeout=45 to:
TransmissionRetryTimeout=850
Option #2
In Windows 3.1:
1. Follow the previous instructions for issuing the MODE command in
DOS.
2. Start Windows.
3. Select the Control Panel from the main menu.
4. Select Printers.
5. Select the appropriate printer and click on Connect.
6. Uncheck the Fast Printing Direct to Port box.
Image never prints
The printer's Receiving data message is displayed as if receiving data, but
nothing comes out of printer or the printer goes back to Ready mode without
printing image.
1. Ensure that the print file ends with a "CTRL-D" character. CTRL-D
indicates the end-of-file which the printer responds to by closing
host-to-printer communications and then processing and printing the
file. Use a text editor to open and examine the file. From the Utilities
diskette, use the utility file add-ctrl-D to add a CTRL-D to the end of
the file. Then send the file to the printer.
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