Nortel Attendant Console User Manual page 63

To process a Hold call
1
Tell the caller that the employee requests that they hold.
2
In the Target list box enter the employee's extension.
3
Click the Camp On button.
The call is camped to the employee's extension.
To process an Assist call
1
Tell the caller that the employee is temporarily unable to take calls and requests that calls are
routed to the Assistant extension.
2
Click the Edit menu and then click Employee Information.
The Employee Information dialog box appears and the assistant's number appears in the
Assistant Extension box.
3
Click the Close button to return to the Attendant window.
4
In the Target list box enter the assistant's extension number.
5
Transfer the call to the assistant's extension number.
To process an IntAct call
1
Tell the caller that the employee is on another call but can be interrupted.
2
If the caller agrees, enter the employee's extension in the Target list box.
3
Transfer the call back to the extension.
Chapter 4 Handling calls
Attendant Console User Guide
63