Nortel Agent Supplementary Manual
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Nortel Agent Supplementary Manual

Nortel Agent Supplementary Manual

Supplementary technical information
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Download this manual See also: Installation Manual
Product Bulletin
Symposium Agent 2.3
Supplementary Technical Information
Introduction
This bulletin provides supplementary information to the current Symposium Agent 2.3
documentation issued with the product on the following items:
•
1) Updated Symposium Agent 2.0 to 2.3 upgrade procedure
•
2) Supplementary Engineering Information
•
3) Sybase 12.0 issues affecting Symposium Agent 2.3 servers
•
4) Win2000 Symposium Agent 2.3 Server with Win95, 98, NT 4.0 Symposium Agent
Clients.
•
5) Running the SA Client using a Domain User account (without Administrator
privileges)
It should be used in conjunction with the Symposium Agent 2.3 documentation supplied on the
product CD, namely:
Symposium Agent 2.3 Installation Guide
Standard 2.1, February 2001
File name on CD
Symposium Agent 2.3 Programmer's Guide
Product Release 2.3 Document Release 2.0 , January 2001
File name on CD
sa2install.pdf
SAR2ProgrammerStd.pdf
Bulletin:
P-2003-0157-Global
Issue:
1.3
Date:
April 2004
Page 1 of 28

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  • Page 1 • 5) Running the SA Client using a Domain User account (without Administrator privileges) It should be used in conjunction with the Symposium Agent 2.3 documentation supplied on the product CD, namely: Symposium Agent 2.3 Installation Guide Standard 2.1, February 2001 File name on CD sa2install.pdf...

  • Page 2: Upgrade Overview

    The upgrade from Symposium Agent 2.0 to 2.3 involves upgrading of the Server software, followed by upgrading of the clients. The procedure for upgrading the server software from Symposium Agent 2.0 to 2.3 allows for the database to be backed up and restored.
  • Page 3 • Backup the Sybase master database. • Backup the Sybase Symposium Agent database (sar2). Ensure Sybase Services are running. In order to perform a backup in Sybase you will need to have both: • “Sybase SQLServer_<computername>” and • “Sybase BCKServer_<computername> running.
  • Page 4 The only user shown as running in the above example is “sa” which is of course the user that we have logged in as, so that is fine. Backup the master database. It is safe at this point to backup the master database. Type dump database master to “file_name”...
  • Page 5 This should take approximately one minute. Backup the sar2 database. You are now ready to backup the Symposium Agent database, this is known as sar2 within Sybase. So you would type the following command: dump database sar2 to “file_name” <CR> followed by go <CR>. file_name being the name of the dump file that you will create.
  • Page 6 -p -i x:\Nortel\server\nndbcfg\upgrade.sql-o x: \Nortel\server\nndbcfg\up grade. out Note: X is the drive on which you have installed your Symposium Agent server files. Stop the SQL services From the services control panel applet stop the SQL services. i.e. Sybase SQLSERVER- <COMPUTERNAME>...
  • Page 7 2 ) Click Configure Adaptive Server in the Configure Sybase Servers window. 3) In the Existing Servers window, select the Adaptive Server or SOL Server. 4) Click Configure Adaptive Server. 5) Click Continue. When Sybase detects that the selected database needs to be upgraded, it will prompt you with a series of dialogs that will walk you through the rest of the database upgrade process.
  • Page 8 Sybase script wizard allows you to make selections to upgrade your database without destroying existing data. To configure the database: 1) From the Windows Start menu, choose Settings > Control Panel > Symposium Agent Server, or select the Desktop shortcut SA Server Configuration. Result: The Symposium Agent Server Administration window appears 2) Click Database Administration 3) If Sybase Adaptive Server is not running, then click Yes at the prompt.
  • Page 9 Select this default. 8) In Section 4, type the name of the computer running the Symposium Agent Call Monitor service. By default, it was the name that was previously configured. Select this default.
  • Page 10 CD-ROM drive, and then click OK. If you have an older version of Symposium Agent installed, the Installer detects it and automatically removes the old software after prompting the user. If you answer “No” to automatically remove the older version, the installer exits without installing the new system.
  • Page 11 MTS Administration utility. The MTS Administration utility copies the packages to the SASWDIST directory. To configure the MTS From the Windows Start menu, choose Settings > Control Panel > Symposium Agent Server, or select the desktop shortcut SA Server Configuration. Result: The Symposium Agent Server Administration window appears.
  • Page 12 Upgrading clients from Symposium Agent 2.0 to 2.3 The Symposium Agent 2.0 Clients must be upgraded to Symposium Agent 2.3 after the Symposium Agent Server has been upgraded to Symposium Agent 2.3 and configured. Remove the existing Symposium Agent 2.0 Clients by following the instructions in the "Uninstalling Symposium Agent from the Client"...
  • Page 13 "Installing the Client Software" Chapter 5 of the current installation Doc. Upgrading the SA Server form Windows NT4.0 to Windows 2000 The Symposium Agent 2.3 Clients must be upgraded after the Symposium Agent 2.3 Server has been upgraded from NT4.0 to Windows 2000 and configured.

  • Page 14: Server Location

    Microsoft TAPI, release 2.x and release 3, while retaining compatibility with earlier releases Warning: Symposium Agent and TAPI SP is supported only if it is installed in a true Windows environment. Symposium Agent and TAPI SP is not supported if it is installed in a Microsoft Terminal Services environment or terminal services environments from other vendors, such as Citrix.

  • Page 15: Client Pc Support

    • any other guidelines specified in this document The Nortel Networks’ position is that the support contract for the PVI server hardware is with the server vendor and not with Nortel Networks. It is the responsibility of the distributor to ensure that the hardware platform is operational and properly prepared and tested prior to installing Symposium Agent.

  • Page 16: Hardware Guidelines

    This section outlines the recommended server specification for a new installation of Symposium Agent. If you are upgrading from an earlier release of Symposium Agent, and do not want to upgrade your Symposium Agent server, refer to the minimum requirements later in this section.

  • Page 17: Third-Party Software Guidelines

    Nortel Networks GNTS. Note: The Symposium Agent and TAPI SP servers must never exceed an average of 50% of CPU utilization with debug utilities running. If you install additional software components on the server, you must verify that it does not cause CPU utilization to exceed this capacity when debug utilities are running.

  • Page 18: Utility-Class Software

    • If the utility has its own database, it must not affect the Symposium database. • The installation or removal of a utility should not impair the operation of Symposium Agent or TAPI SP software. If a conflict occurs, such as can occur between conflicting dll files, it may be necessary to reinstall the server.

  • Page 19: Pcanywhere Guidelines

    Uninterruptible power supply (UPS) software guidelines If smart UPS software is installed on the Symposium Agent or TAPI SP servers, it must conform to the general guidelines for installing third party utilities. Nortel Networks only supports the manual shutdown and startup of the Symposium Agent and TAPI SP servers.
  • Page 20 Server Engineering Guidelines This section provides detailed server engineering guidelines that you must conform to for effective Symposium Agent and TAPI SP operation and describes the technical parameters that can have an impact on performance. Technical parameters that impact on performance This section outlines technical parameters that can impact on system performance: •...
  • Page 21 Symposium Agent, release 2.3 can co-reside on the TAPI server with Symposium TAPI SP, release 2.3x, subject to the following limitation imposed by Symposium Agent requirements: • Symposium Agent must only be installed on a single CPU server. It can not be installed on a server with multiple CPUs •...
  • Page 22 Citrix. Meridian 1 Engineering Refer to the Symposium Agent 2.3 / TAPI SP 2.3 Ordering Guide and Network Managers Guide supplied with TAPI SP Release 2.3.1 for full details on the following: •...
  • Page 23 NIC’s bind is important to ensure correct performance. When a DCOM client (Symposium Agent client on the CLAN) tries to access the COM objects on the server it tries to resolve the correct network address. The sequence in which these addresses are checked is determined by the order of the TCP/IP bindings.
  • Page 24 3) Sybase 12.0 issues affecting Symposium Agent 2.3 servers There are two known Sybase issues affecting Symposium Agent 2.3 Servers 1) A date related issue that affects Symposium Agent 2.3 in the months of March and April 2) A Pentium 4 related issue with Sybase 12.0 Sybase 12.0 Date Related Issue...
  • Page 25 Installation of Sybase 12.0 on a Pentium 4 Server To install Sybase 12.0 on a Pentium 4 Server the following instructions must be followed. For more information on this Sybase issue refer to: http://my.sybase.com/detail?id=1013241 Instructions: 1) Copy NNSAMenu.exe and the Sybase folder from the install CDROM to the root of C: (for example).
  • Page 26 Agent Windows 2000 Servers with Win95, 98, NT 4.0 SA Clients. It is necessary to apply SP3 for Windows 2000 when using Win95, 98, NT 4.0 Symposium Agent Clients because it addresses a number of known COM+ issues with Windows 2000.
  • Page 27 Running the SA Client using a Domain User account In Chapter 5 of the SA2.3 Installation Guide, under the heading “To run the Symposium Agent client” the document states that it is possible to run nnlogin.exe when logged in as a non- administrative User.

  • Page 28: References And Related Documents

    Product Release 2.3 Document Release 2.0 , January 2001 File name on CD SAR2ProgrammerStd.pdf * Nortel Networks, the Nortel Networks logo, the Globemark and Meridian 1 are trademarks of Nortel Networks. User Notes: Trademark can be changed as required for the product referenced in the bulletin.

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