Nortel Attendant Console User Manual page 28

28 Chapter 3 Using the Attendant Console window
Caller menu
Target menu
P0936572 02
Answers the next call in the queue.
Answer Next
Places an active call on hold. The Hold button
Hold
performs the same function. Refer to
holding and screening calls" on page
Disconnects the active call. The Release button
Release
performs the same function.
Parks the active call so you can page the person
Park
whose extension is in the Target list box. A list of all
parked calls appears in the Parked Calls dialog box
when you click View Parked Calls on the Caller
menu. You can retrieve the call from the View
Parked Calls dialog box by pressing the Retrieve
button. For more information on viewing parked
calls, refer to
on page
same function.
Connects two callers by joining the active call with
Join Caller
the call on hold. Refer to
on page
Opens the Parked Calls dialog box, which displays
View Parked
calls parked by all attendants. A call can be
Calls
retrieved by any attendant or from any telephone on
the Business Communications Manager 2.5
system. For more information, refer to
Joining calls" on page
Initiates a call from your extension to the number in the
Call
Target list box. The Call button performs the same
function.
Places a voice call from the Attendant to the extension
Voice Call
in the Target list box. For more information, refer to
"Contacting employees using Voice Call" on page
Dials DTMF-tone digits to the external number in the
Dial DTMF
Target list box. This must be used in conjunction with
Tones
the Link button and with outdialing on an active line to
access other systems or carriers (for example,
Centrex).
Accesses (hookflash) Centrex or CO line features
Link
(such as off-premise transfer or conference) or other
systems or carriers while on an incoming call. Click the
Link button while on an incoming call to place the caller
on hold and generate a Link signal (also called flash or
recall) on the active line. The DTMF button is used with
the Link button to outdial the digits in the Target list
box. For more information, refer to
calls" on page
"Parking, holding and screening calls"
54. The Park/Page button performs the
"Linking and Joining calls"
60.
60.
"Linking and Joining
60.
"Parking,
54.
"Linking and
59.