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Summary of Contents for Nortel Symposium Agent
- Page 1 Nortel Networks Symposium Agent Planning and Engineering Guide Product release: Document release: Standard 2.0 Date: June 2001...
- Page 3 The process of transmitting data and call messaging between the Meridian 1 and the Symposium Agent is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use.
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Page 4: Publication History
Publication history This is the standard 1.0 release of the Nortel Networks Symposium November 1999 Agent Planning and Engineering Guide Release 2.0. This is the standard 2.0 release of the Nortel Networks Symposium June 2001 Agent Planning and Engineering Guide Release 2.3. -
Page 5: Table Of Contents
System components... 10 Technical support... 12 System configurations Introduction ... 14 Standalone configuration ... 14 Coresident configuration ... 16 Symposium Agent switch connectivity ... 17 Understanding server performance Introduction ... 20 Key performance factors... 20 Understanding client features Introduction ... 24 Client software features ... - Page 6 Standard 2.0 Nortel Networks Symposium Agent...
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Page 7: Getting Started
Chapter 1 Getting started In this chapter About this guide Overview Considerations for planning and engineering System components Technical Support Planning and Engineering Guide... -
Page 8: About This Guide
Getting started About this guide Introduction The Symposium Agent Release 2.3 Planning and Engineering Guide provides information for selecting and planning your Symposium Agent system. Who should use this guide Information in this document is intended for technical planning and purchasing personnel who are responsible for determining the requirements for installing and operating a Symposium Agent system in their organization. -
Page 9: Overview
Overview The Symposium Agent server can be set up in two configurations. In the first configuration, as a standalone server, the Symposium Agent Server software resides on the server platform by itself. The second configuration combines the Symposium Agent server software and the TAPI Service Provider (M1 TAPI SP, CompuCall TAPI Driver or TAPI Driver for ICM) on the same server platform. -
Page 10: System Components
Will you use your own web server to support your application(s) or will you use Internet Information Server? Which server will Symposium Agent uses as it’s web server? (If you use Symposium Agent’s server as your web server, you may require a faster machine with more memory and larger disk drive.) - Page 11 June 2001 5)Symposium Agent Client PC Both the Symposium Agent Server and the switch resources related to Symposium Agent need to be provisioned. Required third-party software Client Windows 95, Windows 98, Windows NT 4.0 (with Service Pack 5.0, or higher), or Windows 2000 Professional...
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Page 12: Technical Support
Introduction If you experience technical difficulties, ensure that you have downloaded the latest Service Updates, Performance Enhancement Packages (PEPs) and addenda for Symposium Agent. You can download Service Updates and PEPs from http://sulaco.europe.nortel.com:8080/mpl/index.cfm installation or documentation addendum from www.nortel-sccs.com. Nortel Networks personnel use pcAnywhere as a remote support tool. If you require remote support from Nortel Networks, it is recommend that you install pcAnywhere. -
Page 13: System Configurations
Chapter 2 System configurations In this chapter Introduction Standalone configuration Coresident configuration Symposium Agent switch connectivity Planning and Engineering Guide... -
Page 14: Introduction
System configurations Introduction Symposium Agent software can be installed on a server by itself (standalone configuration) or on a server with other software (coresident) and always requires a TAPI Server. Nortel Networks recommends installing Symposium Agent software and TAPI Server software on the same server. The TAPI Server software required depends upon the type of switch and telephones Symposium Agent will control or monitor. - Page 15 TAPI server hardware and software requirements In a standalone configuration, a separate server is required in addition to the Symposium Agent Server. The additional server is required to support installation of the TAPI SP software. Refer to the following documents to obtain guidelines for engineering the TAPI Server.
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Page 16: Coresident Configuration
Mouse VGA or SVGA Display (800 x 600 pixels) Symposium Agent client (agent workstation) requirements The Symposium Agent client requirements are the same as for the standalone configuration. Symposium Agent (administration workstation) requirements Symposium Agent and the TAPI Service Provider can be administered from the same Symposium Agent Server console. -
Page 17: Symposium Agent Switch Connectivity
Note: Symposium Agent 2.3 cannot be used to monitor or control Multiple Appearance Directory Number (MADN) lines. M1 switch Symposium Agent 2.3 can connect via the TAPI Server to any Meridian 1 option 11-81 with X11 Release 23 or higher. When TAPI Service Provider is deployed using Meridian Link 5 (Coresidency 6.03), the following is required:... - Page 18 System configurations MSL-100 switch Symposium Agent 2.3 can be connected to any Meridian SL-100 with MSL09 or higher equipped with Symposium CompuCall TAPI Driver or Symposium TAPI Driver for ICM. The ICM or CompuCall link must be data filled on the MSL-100 and the telephone sets associated with Symposium Agent 2.3 clients must be configured...
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Page 19: Understanding Server Performance
Chapter 3 Understanding server performance In this chapter Introduction Key performance factors Planning and Engineering Guide... -
Page 20: Introduction
The number of concurrent users The Symposium Agent Server, when started by a single user, will launch two instances of the Microsoft Transaction Server service. Each MTX.EXE that is started will consume 5600 Kbytes of memory (5.6 Mbytes) initially. The amount of actual memory needed by the MTX.EXE services can grow based on the... - Page 21 The amount of memory used per call = 8 Kbytes (TAPI requirement) + 4 Kbytes (Call Log entry) + (Symposium Agent) = Total Memory. Symposium Agent 2.3 will pass the 8 Kbytes per call plus any information presented to the agent for screen pops.
- Page 22 16000 calls per hour + 4 Kbytes = 64000 Kbytes or 64 Mbytes You must monitor the storage space on the server. Refer to the Nortel Networks Symposium Agent Installation Guide (provided on the Symposium Agent 2.3 CD- ROM) for the procedure to purge the database.
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Page 23: Understanding Client Features
Chapter 4 Understanding client features In this chapter Introduction Client software features Planning and Engineering Guide... -
Page 24: Introduction
Symposium Agent software only. Refer to Microsoft documentation for memory and hard disk space requirements for each Microsoft component. Symposium Agent software must be installed on the server and then uploaded to the client via a setup program in the Launcher folder of the server. For information, refer to the Symposium Agent Installation Release 2.3 Guide. -
Page 25: User Login
It is also possible to attach text to any outbound call. If the recipient of the call is also a Symposium Agent user, the text appears along with the incoming call. Symposium Agent supports a maximum of two lines. -
Page 26: License Management
In addition, hardware protection is employed (via a dongle on a license server). When a Symposium Agent user logs in, a feature is checked out. When a Symposium Agent user logs out, the feature is checked back in. While a Symposium Agent user is logged in, the license manager heartbeat is periodically checked. -
Page 27: Graphical User Interface
June 2001 Graphical user interface The browser uses a series of custom, light-weight Nortel Networks graphical user interface controls to achieve its unique look and feel. These controls include: pop-up menu grid toolbar/menu image list clipboard event viewer Planning and Engineering Guide... - Page 28 Understanding client features Standard 2.0 Nortel Networks Symposium Agent...
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Page 29: Cpu Usage
Appendix A CPU usage In this appendix Introduction Load testing and data collection Load test and hardware/software configuration CPU loading measurement data CPU loading model Summary... -
Page 30: Introduction
Understanding client features Introduction This appendix describes the performance testing that was performed on the Symposium Agent product and provides a model that was derived from these tests. It further describes the calculations necessary for its use. Standard 2.0 Nortel Networks Symposium Agent... -
Page 31: Load Testing And Data Collection
June 2001 Load testing and data collection Symposium Agent test environment The following diagram illustrates the Symposium Agent test environment used for the testing as well as the transaction flow. Network diagram for Symposium Agent stress test Figure 1: Symposium Agent Test Environment... -
Page 32: Load Tests And Hardware/Software Configuration
Four or the five tests had log files recording performance data. Results from three of the four remaining tests were found to be adequate for performance data extraction on the Symposium Agent server. All 4 of the log files were used for the TAPI server. -
Page 33: Cpu Loading Measurement Data
5. (The SA Server log file for Test Case 4 contained corrupted data and therefore was not used. The corresponding TAPI log file was not corrupted and could be used.) This data was analyzed and a simple model of Symposium Agent CPU load as a function of call rate was derived. -
Page 34: Cpu Loading Model
(CPU) using the measured or base processor (Base CPU). Scaling factors are shown in Table 2. CPU-Sec in 1 hour Linear (CPU-Sec in 1 hour) 10000 15000 Measured Scaled to Units Value CPU-Sec 0.0216 CPU-Sec 0.0172 BaseCPU Standard 2.0 PII400 0.0216 0.0172 Nortel Networks Symposium Agent... - Page 35 PIV1.5G 0.24 Table 2 Example Calculate the CPU load on a PIII 500 MHz for both TAPI and Symposium Agent Server for a call rate of 30,000 CPH: I Symposium Agent server: • • The no-load CPU on a PII400 for the Symposium Agent server is given in Table 1 as 10% •...
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Page 36: Summary
• Summary This report represents an analysis of the Symposium Agent performance data. For the simple calls used in the testing, the data shows linear scaling as a function of call processing rate. A linear model was derived for estimating the CPU load on a given Intel processor resulting from the processing of simple calls. - Page 38 Symposium Agent Planning and Engineering Guide Nortel Networks 9701 Data Park Minnetonka, MN. 55343 Copyright © 2001 Nortel Networks, All Rights Reserved. Product release: Document release: Standard 2.0 Date: June 2001...