Nortel Observe Reference Manual

Nortel remote agent observe software: reference guide

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The main menu offers the following choices:

1) Enter ID, followed by the # key

2) Start observing first valid position

*) Disconnect

Supervisor Feature

While listening on a call:

Press 2 followed by 1 to join in and participate in the call.

Press 3 to return to listen-only mode.

Note: This supervisor feature is only available if enabled

by your system administrator.

If you select either 1 or 2 from the main menu

and then start to observe a call, you have the

following menu choices:

4) Observe previous ID (go back)

5) Play ID (play the ID that you have selected,

for example, "Position ID 1234")

6) Observe next ID (go forward)

*) Go back to previous menu

Nortel Networks Remote Agent Observe Quick Reference Card

non-Symposium Call Center Server version

Document issue: Standard 1.0 January 2004. For soft copy release only.

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