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14 Preface
How to Get Help
This section explains how to get help for Nortel products and services.
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
•
•
•
Getting help over the phone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical
Support web site, and have a Nortel support contract, you can also get
help over the phone from a Nortel Solutions Center. In North America,
call 1-800-4NORTEL (1-800-466-7835). Outside North America, go
to the following web site to obtain the phone number for your region:
www.nortel.com/callus
Getting help from a specialist by using an Express Routing Code
An Express Routing Code (ERC) is available for many Nortel products and
services. When you use an ERC, your call is routed to a technical support
person who specializes in supporting that product or service. To locate the
ERC for your product or service, go to:
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a
distributor or authorized reseller, contact the technical support staff for that
distributor or reseller.
Copyright © 2007-2008 Nortel Networks
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