Getting Help From The Nortel Web Site; Getting Help Over The Phone From A Nortel Solutions Center; Troubleshooting Guide - Nortel 3050 Troubleshooting Manual

56 Contact Nortel technical support
•
•
Also provide Nortel Technical Support with the following information:
•
•
•

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
http://www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. More specifically, the site
enables you to:
•
•
•
•

Getting help over the phone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical
Support Web site, and have a Nortel support contract, you can also get
help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone
number for your region:
Copyright © 2007 Nortel Networks
.
Have you search the solutions database? Were any related solutions
found? Is there currently a workaround for this issue?
Have you recently changed or upgraded your system, your network,
or a custom application? (For example, has any configuration or code
been changed?)
When were these changes made? Provide the date and time. Who
made these changes? Were the changes made by a partner or
customer? Provide the names of the individuals who made the
changes.
A copy of your configuration files
A detailed network topology diagram
Log files
download software, documentation, and product bulletins
search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
sign up for automatic notification of new software and documentation
for Nortel equipment
open and manage technical support cases
Nortel VPN Gateway

Troubleshooting Guide

NN46120-700 01.01 Standard
12 October 2007