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50 CallPilot server configuration
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Copyright © 2007-2008, Nortel Networks
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a. Type the Computer name.
b. Select the Time Zone.
c. Type the Area Code and Country Code.
d. Type the LDAP search base.
e. Click Next.
On the Password Information page, when prompted, change the
administrator password for the workstation local login as follows:
a. Type a new password (secure format required).
b. Type the new password again.
c. Click Next.
d. If a warning message appears, click OK.
In the Multimedia Allocation page, click Next.
In the M1 Switch Information page, do the following:
a. From the Switch type options, select the switch type. Choose
M1 for a large system format and M1 Option 11 for a small
system format.
b. In the Switch Customer Number box, type the switch customer
number that the CallPilot system uses.
c. In the Switch IP Address box, type the IP address of the PBX.
Tech tip: Every channel represents an agent resource that the
CallPilot system can use. The channels require provisioning on the
telephony switch side first. Two test channels should have already
been provisioned. Add the two test channels as follows:
d. From the list of channels, click the Channel Name
(STI01-001-001 or STI1-001-002).
e. In the Channel Detail Information page, type the information
for the first provisioned channel. Refer to the TN, position ID,
and SCN configured in the procedure
(LD 11)" (page
26).
f.
Leave the Channel Allocation configured as Multimedia.
g. Click OK.
h. For the second provisioned channel, repeat steps d to g.
i.
Click Next.
In the Meridian 1 CND Information page, click New.
In the CND Detail page, do the following:
Nortel CallPilot
Quickstart Guide
NN44200-313 01.02 Standard
5.0 19 May 2008
"Configuring ACD agents
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