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Nortel 3456 User Manual

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Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100

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  • Page 1 Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100...
  • Page 2 WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

  • Page 3: Table Of Contents

    Contents New in this release Features 5 Other changes 5 Revision history 5 Welcome Your new IP Softphone 3456 6 Requirements 7 Online help 7 Nortel preferred configurations 7 Related publications 7 Feature overview Starting up 8 Signing in 9...
  • Page 4 Video Conferencing 36 Managing Conference Calls 37 Troubleshooting Configuration changes do not work 40 Call Detail Reporting 40 Copyright © 2009 Nortel Networks - 4 - Contents Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009...

  • Page 5: New In This Release

    100) for Nortel Communication Server 1000 Release 6.0: • Features (page 5) • Other changes (page 5) Features The IP Softphone 3456 User Guide (NN43080-100) is new for CS 1000 Release 6.0. Other changes Revision history June 2009 June 2009 Copyright © 2009 Nortel Networks Standard 01.02.

  • Page 6: Welcome

    • Related publications (page 7) Your new IP Softphone 3456 The current IP Softphone 3456 offering provides instant messaging, and voice and video communications. The Communication Server 1000 and IP Softphone 3456 provide voice, video communication with rich telephony features.

  • Page 7: Requirements

    • To make the IP Softphone 3456 DTMF work with the Media Application Server (MAS), ensure that SIP > Account > Topology > Enable ICE is not selected.

  • Page 8: Feature Overview

    • Video Phone (page 34) Starting up Start the IP Softphone 3456 by double-clicking the desktop icon, or by clicking the Start menu and navigating to the IP Softphone 3456 program group and clicking IP Softphone 3456. Copyright © 2009 Nortel Networks...

  • Page 9: Signing In

    Signing in The IP Softphone 3456 should sign in to your SIP account automatically if your account has been correctly configured. In some circumstances (depending on how the system administrator has configured the softphone), you may be asked to authenticate to a login server during application start up. If you are unsure how to login, see your system administrator.

  • Page 10: Making A Call

    Feature overview Making a call Calls can be made from the IP Softphone 3456 in a number of different ways. Users can make calls by double-clicking on any name in the contact list, by typing a number in using the keyboard and pressing Enter, or by opening the...
  • Page 11 The number appears on the display screen. Click the dial button Copyright © 2009 Nortel Networks - 11 - Feature overview . End the call by clicking on Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009...

  • Page 12: Receiving Calls

    Feature overview Receiving calls When a call is received by the IP Softphone 3456, a number of things occur. First, the phone rings (if sound is enabled on your system); second, the caller’s number or ID is displayed on the IP Softphone 3456 display screen.

  • Page 13: Placing Calls On Hold

    ‘Call on hold’ is displayed on the screen and the hold button highlighted. Copyright © 2009 Nortel Networks - 13 - Feature overview found on the IP Softphone 3456 interface. found on the desktop pop-up. Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02...

  • Page 14: Hold And Resume

    To end a call with either party, click the Copyright © 2009 Nortel Networks - 14 - Feature overview button. Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 . A new dial tab button.

  • Page 15: Mute

    To mute a call, click on the Mute button during calls). Call Transfers The IP Softphone 3456 offers users a number of different ways to transfer calls: • Blind transfer – Pass a call directly to another extension without waiting for an acknowledgment or busy signal from the destination.

  • Page 16: Blind Transfer

    Blind Transfer A blind transfer is probably the easiest method of transfer available on the IP Softphone 3456 interface and is performed in the following way. Answer the call by clicking the During the call, press the drop-down menu button located just to the right of the Default Transfer button phone display when an active call is in progress).
  • Page 17 Click the Transfer button. The call is passed to the transfer destination and your phone hangs up. Copyright © 2009 Nortel Networks - 17 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009...

  • Page 18: Announced Transfer

    Click on Call then Transfer. Copyright © 2009 Nortel Networks - 18 - Feature overview button. (the transfer button only appears on Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009...
  • Page 19 Copyright © 2009 Nortel Networks - 19 - Feature overview button. button to disconnect the second call (ensure that the Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009...

  • Page 20: Quick Transfer List

    Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009...
  • Page 21 From the main interface screen, open the File menu and select Preferences. Click on the Quick Transfer button. Copyright © 2009 Nortel Networks - 21 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009...
  • Page 22 - 22 - Feature overview Click the Add button. Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks...
  • Page 23 Note: To send the call directly to your default quick transfer contact, just press the Default Transfer button. Copyright © 2009 Nortel Networks - 23 - Feature overview (the default transfer button only Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009...

  • Page 24: Contacts

    The call is transferred and the phone hangs up. Contacts The lower half of the IP Softphone 3456 interface is dedicated to Contacts and call history (History). The following sections deal briefly with the principles of adding, viewing, and calling contacts.
  • Page 25 Office, Softphone, etc) from the contact Method drop-down menus, and enter the contact’s phone number(s) in the corresponding Number/ Address field(s). Copyright © 2009 Nortel Networks - 25 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009...

  • Page 26: Viewing Contacts

    Address Book panel. Copyright © 2009 Nortel Networks - 26 - Feature overview Creating Contacts (page Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 24). To view a contact’s...

  • Page 27: Dialling Contacts

    Contact information stored in Microsoft Outlook 2003 can also be utilized by the IP Softphone 3456. Open a contact in Outlook and click the Nortel badge found on the tool bar (if you cannot see the Nortel badge, open the View menu and select Toolbars, and check that eyeCall is selected).

  • Page 28: Conference Calls

    Add to Conference. Copyright © 2009 Nortel Networks - 28 - Feature overview or by right-clicking on a contact in the Address Book and Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009...
  • Page 29 Conference All button. All active calls will be joined to one conference. Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks...

  • Page 30: Managing Conference Calls

    Separate Call from Conference (to remove the caller from the conference but keep the caller on Hold in a separate tab). Copyright © 2009 Nortel Networks - 30 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009...

  • Page 31: Disbanding Conferences

    Participants will have a hold icon next to their name on the display screen when a conference is suspended. Copyright © 2009 Nortel Networks - 31 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009...

  • Page 32: Voicemail

    Voicemail The IP Softphone 3456 can be configured to regularly check your CS 1000 voicemail box. Voicemail Settings Your voicemail account can be accessed by dialling the voicemail attendant’s extensions (101 by default), but unless configured to do so, the application does not automatically check for and notify you of new messages.
  • Page 33 101, check with your system administrator if you are unsure). Copyright © 2009 Nortel Networks - 33 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009...

  • Page 34: Accessing Voicemail

    Click OK. Click Apply. Click Close. The IP Softphone 3456 is now configured to check the CS 1000 server for voicemail messages. When a message arrives, an envelope icon appear on the interface. Accessing Voicemail Voicemail can be accessed from the IP Softphone 3456 in one of two ways: •...

  • Page 35: Making A Video Call

    Video Call button. Alternatively, right-click on a contact in the Address Book and select Video Call. Copyright © 2009 Nortel Networks - 35 - Feature overview to open the video panel. Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009...

  • Page 36: Receiving A Video Call

    Note: The caller and recipient can start or stop their video stream at any time during a call. Video Conferencing Note: The IP Softphone 3456 supports up to six video conference attendees. To take part in the video conference, the other participants must be using video capable phones.

  • Page 37: Managing Conference Calls

    Separate Call from Conference (to remove the caller from the conference but keep the caller on hold in a separate tab). Copyright © 2009 Nortel Networks - 37 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009...
  • Page 38 Options menu, located beneath the call display screen, and select Disband Conference. Each caller can be taken off hold by clicking the corresponding tab. Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks...
  • Page 39 Conferences can be suspended by clicking the Hold button . Participants have a hold icon next to their name when a conference is suspended. Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks...

  • Page 40: Troubleshooting

    Call Detail Reporting Call Detail Reporting (CDR) is available for all universal extension connectors (UEXT) and for Session Initiation Protocol (SIP) Trunk. Copyright © 2009 Nortel Networks Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009...

  • Page 42: Nortel Communication Server 1000

    CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

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