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Summary of Contents for Nortel NN43119-101
- Page 1 Nortel Communication Server 1000 IP Softphone 2050 User Guide...
- Page 3 GNU GENERAL PUBLIC LICENSE Version 2, June 1991 Copyright (C) 1989, 1991 Free Software Foundation, Inc. 59 Temple Place - Suite 330, Boston, MA 02111-1307, USA Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.
- Page 4 TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION 0. This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License. The "Program", below, refers to any such program or work, and a "work based on the Program"...
- Page 5 whole must be on the terms of this License, whose permissions for other licensees extend to the entire whole, and thus to each and every part regardless of who wrote it. Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you;...
- Page 6 works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
- Page 7 the Free Software Foundation. If the Program does not specify a version number of this License, you may choose any version ever published by the Free Software Foundation. 10. If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different, write to the author to ask for permission.
- Page 8 This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version. This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY;...
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Page 9: July
Revision history June 2010 Standard 04.01. This document is up-issued to support Communication Server Release 7.0. June 2009 Standard 03.02. This document is up-issued to support IP Softphone 2050 Release 3.3 with Communication Server Release 5.5 and later. May 2009 Standard 03.01. - Page 10 Revision history to add information on using the Reset button in the Profiles section. December 2007 Standard 02.01. This document is up-issued to support IP Softphone 2050 Release 3. July 2007 Standard 01.02. This document is up-issued to update Input Modes.
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Page 11: Table Of Contents
Contents Contents IP Softphone 2050 overview ......17 Features ......... 17 Components . - Page 12 Contents Using the Properties dialog box ..... . . 41 Linking to external directories ......42 Managing contacts from the CS 1000 Directory .
- Page 13 Contents IP Softphone 2050 USB Headset Adapter ... . . 63 Answering calls with the USB Headset Adapter ... 65 Hanging up calls with the USB Headset Adapter .
- Page 14 Contents Listener IP ........91 Notifications .
- Page 15 Contents Troubleshooting the IP Softphone 2050 ....115 Connectivity problems ......115 Audio problems .
- Page 16 Contents...
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Page 17: Ip Softphone 2050 Overview
IP Softphone 2050 overview The IP Softphone 2050 is a business telephone application that you can use to make and take calls over your computer. Using a headset or handset connected to your PC, you control calls with a click of the mouse pointer, from your PC keyboard, or from the USB Audio Adapter. - Page 18 IP Softphone 2050 overview — Inbox (Message) — Shift (Outbox) — Services — Expand • Dedicated call processing keys: — Hold — Goodbye — Answer — Volume — Mute — Navigation — Message Waiting • User-selected ringer that lets the PC speakers or the headset ring for incoming calls •...
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Page 19: Components
• Macro functions available for programming long dialing patterns Components The IP Softphone 2050 supports six main components: • “Call Control window” on page 19 • “Local Directory window” on page 19 • “Settings window” on page 19 • “System tray icon and menu” on page 20 •... -
Page 20: System Tray Icon And Menu
IP Softphone 2050 overview For information about opening the Settings window, see “IP Softphone 2050 Settings” on page 76. System tray icon and menu You can right-click the IP Softphone 2050 system tray icon—located at the right side of the Windows taskbar at the bottom of your screen—to make and manage calls. -
Page 21: Ip Softphone 2050 Call Control Window
Call Control window The IP Softphone 2050 Call Control window supports the 1100 theme— designed to look and feel like the desktop IP Phone 1100 series—as well as an additional two compact themes, available in black and silver. The IP Softphone 2050 also supports an Accessibility Interface for visually impaired users. -
Page 22: Call Control Window
IP Softphone 2050 Call Control window Call Control window The Call Control window (see Figure 1 below and Figure 2 on page 23) includes the standard features that let you make and manage telephone calls. For information about the elements of the Call Control window, see Table 1 on page 24. -
Page 23: Version
Figure 2: Call Control Window—Compact theme (silver) Display Soft keys Line keys Volume keys Mute Directory Inbox/ Messages Outbox/Shift Quit Navigation arrows Accessibility Interface The Accessibility Interface works with JAWS® for Windows from Freedom Scientific—screen reading software that lets visually impaired users access the full range of IP Softphone 2050 features. -
Page 24: Call Control Window Elements And Functions
IP Softphone 2050 Call Control window Call Control window elements and functions Table 1 describes the elements and functions of the Call Control window. Table 1: IP Softphone 2050 components and functions (Part 1 of 3) Element Function Primary display To provide call information (such as Caller ID) and instructions for using certain soft key features. - Page 25 Table 1: IP Softphone 2050 components and functions (Part 2 of 3) Element Function To scroll through menus and lists in the display area. Navigation arrows Use the Send/Enter key at the center of the navigation cluster to confirm menu selection (1100 series theme only).
- Page 26 IP Softphone 2050 Call Control window Table 1: IP Softphone 2050 components and functions (Part 3 of 3) Element Function Hold To place an active call on hold. The feature key label for the line on hold displays a flashing icon to indicate that the call is on hold. Return to the call by clicking the Line button of the call on hold.
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Page 27: Hot Keys
Hot keys You can assign keyboard hot keys to access the full range of Call Control window functions and menu options. • “Adding a hot key” on page 27 • “Removing a hot key” on page 28 Adding a hot key To add a new hot key: 1. -
Page 28: Removing A Hot Key
IP Softphone 2050 Call Control window • Number sign (#) • Up, down, left, and right arrow keys • Shift+Up, Shift+Down • PageUp, PageDn • Alt+F1 to Alt+F12 • F1, Shift+F1,Ctrl+F1, Ctrl+Alt+F1, Ctrl+Alt+Shift+F1 • Space bar Removing a hot key To remove a hot key: 1. -
Page 29: Ip Softphone 2050 Directories
IP Softphone 2050 Directories The IP Softphone 2050 uses two directories for maintaining and accessing contacts: the Local Directory, stored on your local hard drive, and the CS 1000 Directory, stored on your server. • “Local Directory” on page 29 •... -
Page 30: Opening A Local Directory From The Call Control Window
IP Softphone 2050 Directories Opening a Local Directory from the Call Control window To open a Local Directory: 1. Click the button and select Menu 2. Select one of the following: — On the Shortcut Bar, select — On the menu, select Note: To open a previously accessed Local Directory, select Directories, and then select the Local Directory you Recent Local... -
Page 31: Callers List
applications to the Personal Directory (or from the Personal Directory to other applications). An entry can contain any of the following: • Last name (up to 24 characters) • First name (up to 24 characters) • DN at work (up to 31 characters) •... -
Page 32: Opening Cs 1000 Directory Features
IP Softphone 2050 Directories In Directory View mode, the number you dialed displays. Redial List content updates when you dial out. Entries in the Redial List are sorted by Call Log time. The oldest entry appears at the beginning of the list. To access the oldest entry, click the down navigation key. -
Page 33: Application Server Administration
Password Administration For information about using and setting Password Administration, see “Using Password Administration” on page 110. Application Server Administration Using the Application Server Administration feature, your system administrator can: • Back up and restore the database • Manage user profiles For information about setting user preferences for CS 1000 Directory features, see “Configuring CS 1000 Directory user preferences”... -
Page 34: Installing And Setting Up The Ip Softphone 2050
Installing and setting up the IP Softphone 2050 Installing and setting up the IP Softphone 2050 The following describes the requirements for installing and setting up the IP Softphone 2050. System requirements To use the Nortel IP Softphone 2050, you require: •... -
Page 35: Installing The Ip Softphone 2050
Installing and setting up the IP Softphone 2050 The Nortel USB Audio Kit includes: • USB Headset Adapter (desktop or mobile) • Installation Guide (English and French only) • USB cord Some kits also include a headset. The Algo Analog Terminal Adapter (ATA) is a USB adapter that lets you use analog terminals instead of headsets. -
Page 36: Managing Contacts From The Local Directory
Managing contacts from the Local Directory Managing contacts from the Local Directory You can use the following options to manage contacts in the Local Directory: • “Adding contacts to a Local Directory” on page 36 • “Editing contacts in the Local Directory” on page 37 •... -
Page 37: Editing Contacts In The Local Directory
7. Click OK. Note: For more information about entering information in the property fields, see “Using the Properties dialog box” on page 41. To add a contact to a group: 1. In the Shortcut Bar, select the group of shortcut links to which you want to add a contact. -
Page 38: Finding Contacts In The Local Directory
Managing contacts from the Local Directory To delete a contact from the Local Directory: 1. Open the Directory. For details, see “Opening a Local Local Directory from the Call Control window” on page 30. 2. Using your mouse pointer, select the contact you want to delete. Note: To delete a range of contacts, click the first contact in the range, and then shift-click the last contact in the range. -
Page 39: Filtering A Local Directory
Note: Names in the directory are formatted as last name, first name. Use this format when searching for a contact. 4. Click Find Now. Search results display in the Find Contact window. 5. To stop a search, click Stop. Filtering a Local Directory The IP Softphone 2050 lets you filter a Local Directory, making it smaller and easier to manage. -
Page 40: Managing Groups In The Shortcut Bar
Managing contacts from the Local Directory — Right-click the contact's entry, and then click the desired telephone number in the menu. — To dial the default telephone number, click toolbar. — Click the arrow beside the desired telephone number from the list. Managing Groups in the Shortcut Bar You can add, remove, or rename groups in the Shortcut Bar of your Local Directory. -
Page 41: Using The Properties Dialog Box
A cursor appears in the Group button. 4. Enter the new name you want the group to be called. 5. Press Enter. Note: To view the list of contacts within a group, click the desired group in the Shortcut Bar. Using the Properties dialog box Use the Properties dialog box to enter or change contact information. -
Page 42: Linking To External Directories
Managing contacts from the Local Directory Properties — General tab Use this tab to store a contact’s name, address, e-mail address, company information, and telephone numbers. To create a contact record, enter the contact’s name and at least one telephone number. All other information is optional. -
Page 43: Linking To The Ldap Directory
• Outlook directory • Windows Address Book directory (WAB) To access these external directories, you must create a link to the desired directory in the Shortcut Bar. After you add the directory, an icon appears in the Shortcut Bar. You can then click the icon to view or dial contacts in that directory. -
Page 44: Linking To Outlook
Managing contacts from the Local Directory To add a new schema to the list: 1. From the tab, click Add. Schema A Dialog box opens. The Dialog box lists all current names and fields used by the LDAP directory. 2. In the Schema Name new LDAP schema. -
Page 45: Adding External Contacts To The Local Directory
Linking to Windows Address Book directory To add a link to a WAB directory in the Shortcut Bar: 1. From the menu, select Address Book. A Properties dialog box appears. 2. In the Directory Name Address Book directory, as you want it to appear in the Shortcut Bar. 3. - Page 46 Managing contacts from the Local Directory Note 1: You cannot directly add contacts to an external directory from within the Local Directory. Note 2: If the contents of an external directory change, you must first update that directory for the changes to show in the Local Directory. To update, right-click the imported directory and click Refresh.
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Page 47: Managing Contacts From The Cs 1000 Directory
Managing contacts from the CS 1000 Directory Your server supports the following CS 1000 Directory features: Personal Directory, Redial List, and Callers List. You can use the following options to manage contacts in CS 1000 Directory features: • “Adding contacts to the Personal Directory” on page 47 •... -
Page 48: Editing Cs 1000 Directory Contacts
Managing contacts from the CS 1000 Directory Note 1: Unlike the Local Directory, CS 1000 Directory features (Personal Directory, Redial List, Callers List) are stored on the Application Server. Note 2: You can also add contacts to the Personal Directory by copying entries from the Corporate Directory, the Redial List, the Callers List, or other available directory applications. -
Page 49: Deleting Cs 1000 Directory Contacts
Deleting CS 1000 Directory contacts To delete a contact from the Personal Directory, Redial List, or Callers List: 1. On the Call Control window, click 2. Select the Personal 3. Search for the entry. 4. Highlight the entry. 5. Click Delete. 6. -
Page 50: Dialing From The Redial List
Managing contacts from the CS 1000 Directory 3. Find the contact using one of the following: — Scroll to the desired contact. — Search for the contact by name or number. — Enter the number of the contact to find it. 4. -
Page 51: Managing Ip Softphone 2050 Calls
Managing IP Softphone 2050 calls The following sections describe options for managing IP Softphone 2050 calls: • “Making telephone calls” on page 51 • “Answering telephone calls” on page 52 • “Incoming Call Notification” on page 52 • “Holding and retrieving telephone calls” on page 53 •... -
Page 52: Answering Telephone Calls
Managing IP Softphone 2050 calls — Select a contact from a Microsoft application such as Outlook (if the IP Softphone 2050 has been selected as a line source in the application dialing properties). — Select Macros, and then choose the desired macro. Keys >... -
Page 53: Holding And Retrieving Telephone Calls
Figure 3: Incoming call notification window When this notification appears you can do one of the following: — Click to answer the call. Answer — Click to activate the IP Softphone 2050 Call Control Open window and select a call handling feature, such as forwarding the incoming call to another line or to voicemail. -
Page 54: Using Save Key
Managing IP Softphone 2050 calls Click the ROD key to start or stop the call recording. This key is associated with the active user ID and is displayed only if a call is active. The ROD key blinks while it is connecting to the call recording application, and is lit when the call is recording. -
Page 55: Hanging Up Telephone Calls
key lamp status depends on the status of the call recording. If SAVE the call is to be saved, then the lamp is lit.. Hanging up telephone calls When your call ends, you must manually terminate the active line. To terminate a telephone call: 1. -
Page 56: Viewing Active Status
Managing IP Softphone 2050 calls To enable the IP 2050 Softphone TAPI Service Provider: 1. Select Start > Control Panel > Phone and Modem The Phone and Modems Options window opens. 2. Click Advanced. 3. From the list of available Telephony Providers, select 2050 TAPI Service 4. - Page 57 Table 2: Viewing active status Status Description On Hold A call is on hold. Managing IP Softphone 2050 calls...
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Page 58: Ip Softphone 2050 Expansion Module
Module The Expansion Module (EM) provides status information about other IP Softphone 2050 or physical IP Phone clients connected to the network, such as whether a client is on-line, off-line, and so on. The EM is similar to the Key Expansion Module (KEM) device available for hardware IP Phones. -
Page 59: Using The Expansion Module
Up to three EMs can be added to the IP 2050 Call Control Window, with the additional EMs cascading vertically beneath the original window. A scrollbar allows access to additional keys. Each key has a label and an icon indicating the state of the assigned client. - Page 60 IP Softphone 2050 Expansion Module 3. Enter a name for the new group. 4. Click OK. To remove a group: 1. Right-click on an existing group. Note: The General group is the default group and cannot be removed. 2. Select Remove Group.
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Page 61: Ip Softphone 2050 Graphical External Application Server
IP Softphone 2050 Graphical External Application Server IP Softphone 2050 Graphical External Application Server The Graphical External Application Server (GXAS) is a plugin for the IP Softphone 2050 that enables you to launch and interact with applications that are available on a GXAS server from within the IP Softphone 2050 application. -
Page 62: Using The Session Window
IP Softphone 2050 Graphical External Application Server To exit without selecting an application, close the window or click Cancel. GXAS applications launch in a separate session window. Using the session window The active GXAS application is shown in the session window. The title bar at the top of the session window indicates the name of the active application and the bottom of the session window features a status bar that displays the following information:... -
Page 63: Ip Softphone 2050 Usb Headset Adapter
IP Softphone 2050 USB Headset Adapter You must install a Nortel USB Audio kit before using the IP Softphone 2050. The features of the USB Headset Adapter are described in Table 3. Table 3: USB Headset Adapter elements and functions (Part 1 of 2) Element Function Message Waiting... - Page 64 IP Softphone 2050 USB Headset Adapter Table 3: USB Headset Adapter elements and functions (Part 2 of 2) Element Function Answer button To answer an incoming call, press Answer. If you have no incoming call when you press this button, the IP Softphone 2050 selects a line and you hear a dial tone.
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Page 65: Answering Calls With The Usb Headset Adapter
Answering calls with the USB Headset Adapter You can use the USB Headset Adapter to answer calls whenever the IP Softphone 2050 is running—even if minimized or running in the background. To answer a call using the USB Headset Adapter: 1. -
Page 66: Muting A Call
IP Softphone 2050 USB Headset Adapter Muting a call When you mute a call, you can still hear your caller, but your caller cannot hear you. To mute a call using the Headset adapter, press the Using the Smart Functions menu The Smart Functions menu provides quick access to IP Softphone 2050 features. -
Page 67: Customizing The Smart Functions Menu
Customizing the Smart Functions menu You can customize the features that appear on the Smart Functions menu using the Configuration Utility. To customize the Smart Functions menu: 1. From the Call Control Headset. The USB Headset Settings window opens. 2. Click Configure Smart The Configure Smart Functions dialog box opens. - Page 68 IP Softphone 2050 USB Headset Adapter 3. In the box, enter the pathname and file name of the Command function you want to add. Note: If you do not know the pathname or file name of the function, click beside the Browse the correct file, select it, and click Open.
- Page 69 IP Softphone 2050 USB Headset Adapter To remove a custom function: 1. Select the custom function you want to remove. 2. Click Delete. 3. To confirm the deletion, click Yes.
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Page 70: Ip Softphone 2050 Macros
IP Softphone 2050 macros IP Softphone 2050 macros Use the IP Softphone 2050 to enter macros. A macro is a sequence of keystrokes that you can use to automate repetitive actions. For example, you can program a macro that selects a particular telephone line and then dials a telephone number automatically, or a macro that ensures a certain number is always dialed out on a particular telephone line. -
Page 71: Deleting A Macro
— Select the actions you want from the Add. 6. To add the new macro to the list, click Apply. 7. To exit the Macros dialog box, click Note 1: Use the Pause macro—a requirement for some Interactive Voice Response applications and voicemail systems. -
Page 72: Ip Softphone 2050 Menu Commands
IP Softphone 2050 menu commands IP Softphone 2050 menu commands The following sections describes the IP Softphone 2050 menu commands: • “Call Control window menu command” on page 72 Call Control window menu command The IP Softphone 2050 supports a Windows-style menu command system, with File, Edit, Keys, View, and Help menus available by clicking the Menu button at the top left corner of the Call Control window. -
Page 73: Using The Edit Menu
• Settings—Opens the Settings window and the various tabs. Using the Edit menu From the Edit menu, you can choose from any of the following: • Copy—Copies the contents in the display window for use in other applications. • Paste—Pastes phone numbers or other dialable strings copied from other applications. -
Page 74: Using The View Menu
IP Softphone 2050 menu commands • Features—Select to view a list of available, server-supported features. • Macros—From the macros menu, select the macro you want to dial. Using the View menu From the View menu, you can choose from any of the following: •... -
Page 75: Using The Change Menu
Using the Change menu From the Change menu, you can choose any of the following options: • Font—Select this option to change the font used on the Change interface. • Color—Select this option to change the color of indicators, Change including the Mute On and Voice Mail Message indicators. -
Page 76: Ip Softphone 2050 Settings
IP Softphone 2050 Settings IP Softphone 2050 Settings Use the Settings window (shown in Figure 5) to access and configure the many IP Softphone 2050 features and functions. You can open the Settings window from the Windows Start Menu or from the IP Softphone 2050 Call Control window. -
Page 77: Using The Settings Window
— Click the Menu Using the Settings window The following sections describe how to configure the various IP Softphone 2050 features and functions: • “Profiles” on page 78 • “Server” on page 82 • “License Servers” on page 84 • “Theme”... -
Page 78: Profiles
IP Softphone 2050 Settings Features and functions are listed in the left pane of the IP Softphone 2050 Settings window (see Figure 5 on page 76). Select the desired feature to open the corresponding dialog box. Profiles Use profiles to configure the IP Softphone 2050. Using profiles, you can keep multiple IP Softphone 2050 configurations on the same computer. -
Page 79: Modifying Profile Names
be complete. Select Yes to reset now or select No if you plan on resetting later". You can select Creating new profiles A text box at the top of the Profiles dialog box displays the current profile. To create a new profile: 1. -
Page 80: Selecting Profiles
IP Softphone 2050 Settings Selecting profiles To choose which profile the IP Softphone 2050 uses for your current session: 1. From the list of profiles, select the desired profile. 2. Click Reset. If the IP Softphone 2050 is currently running, it tries to reestablish communication with the server (as defined by the profile). -
Page 81: Importing Profiles
Importing profiles Use import to restore the backed-up configuration files of your personal settings for current use. To import saved profiles: 1. Click Import. An Open dialog box opens. 2. Locate and select the profile you want to use. The Import Profiles text box opens. 3. -
Page 82: Server
IP Softphone 2050 Settings Server Use the Server dialog box to configure the connection between the IP Softphone 2050 and your communications server and, if applicable, the GXAS server. You can either use the default method (DHCP) or manually specify an IP address. To open the dialog box, select Server... -
Page 83: Using Ip Addresses And Dns Names
To use the Automatic (DHCP) method: 1. Select the Automatic (DHCP) 2. From the list, select your server. You can choose from the Server Primary, Secondary, or Application (GXAS) servers. Note 1: Primary and Secondary servers are assigned by DHCP. Using IP addresses and DNS names If your communications server does not support DHCP, then you must assign an IP address or DNS name manually. -
Page 84: Resetting The Connection
IP Softphone 2050 Settings Resetting the connection To reset the server connection while the IP Softphone 2050 is running, click Reset. License Servers Use the License Servers dialog box to add new license servers to the Server Address list and to specify the order in which they are contacted by the IP Softphone 2050 client. -
Page 85: Theme
Theme Use the Theme dialog box to select the 1100 theme or one of two available compact theme colors (black or silver). You can also use this dialog box to switch to the Accessibility Interface. To choose the theme: 1. From the menu, select 1100, black, or silver. -
Page 86: Macros
IP Softphone 2050 Settings The Feature Menu lists all available server-supported features. Use the arrow keys to move individual items up and down in the list. The list includes: • Message • Directory • Shift • Services • Expand • Copy •... -
Page 87: Sound Devices
Use the Ringer Attenuation slider to increase or decrease the ringer volume. Sound Devices Use the Sound Devices dialog box to select and set the various IP Softphone sound devices. The dialog box is separated into two areas: • “Headset or handset device” on page 87 •... -
Page 88: Hardware Id
IP Softphone 2050 Settings The Microphone text box displays the currently selected microphone. To change the microphone, select the microphone you want to use from the microphone list. The Speaker text box displays the currently selected speaker. To change the speaker, select the speaker you want to use from the speaker list. To adjust the volume of the microphone and speaker, use the volume slider bar. -
Page 89: Selecting Mac Addresses
Reset button When you select the Reset resets immediately without any warning. However, if you make a change to the settings and select the phone indicates that a reset needs to take place. A warning message appears—"IP softphone 2050 must reset for the configuration changes to be complete. -
Page 90: Advanced Audio
IP Softphone 2050 Settings Advanced Audio Note: This dialog box is intended for expert users only. Use the Advanced Audio dialog box to adjust settings for advanced audio controls. The following sections describe the Advanced Audio settings: • “Microphone Automatic Gain Control” on page 90 •... -
Page 91: Listener Ip
Listener IP Note: This dialog box is intended for expert users only. Use the Listener IP dialog box to override port assignments when the IP Softphone 2050 application conflicts with another application on your computer. Under normal operation, the IP Softphone 2050 listens for UNIStim traffic on all IP addresses and IP ports. -
Page 92: Hot Keys
IP Softphone 2050 Settings To assign a sound to an event: 1. From the Select an event assign a sound. 2. Select Play sound. 3. Enter the path and file name of the audio file you want to use. You can also search for the file by clicking browse. -
Page 93: Lamp Sounds
The text replacement table lists all the text replacement rules that are currently assigned. Both the original text and the replaced text appear in the list. To add a new text replacement rule, or to modify an existing rule: 1. Click or Modify. -
Page 94: Key Type
IP Softphone 2050 Settings To assign a sound for either the message or mute lamp: 1. From the Select a condition Lamp 2. Select Play sound. 3. Enter the path and file name of the audio file you want to use. You can also search for the file by clicking the browse button. -
Page 95: Language
Language Use the Language dialog box to select the language for the IP Softphone 2050 Settings window, Local Directory, and all menus and dialogs associated with the main application. Note: Some language that you encounter in operating the IP Softphone 2050 comes from your communications server, or from your computer operating system (OS). -
Page 96: Personal Call Recording
IP Softphone 2050 Settings — Keys can be annotated to show user-defined information, such as a particular name or department. • Restore settings back to defaults. For information on using the Expansion Module, see “IP Softphone 2050 Expansion Module” on page 58. Personal Call Recording To use Personal Call Recording, a call-recording application provided by Algo Solutions must be installed. -
Page 97: Plantronics Usb Bluetooth Headset
To display warning messages when call recording is enabled: 1. Select Display a warning message when call recording is enabled. 2. Click or Apply. Plantronics USB Bluetooth Headset Use the Plantronics USB Headset to configure settings for Plantronics USB Bluetooth headsets. USB Headset Use the USB Headset dialog box to do the following: •... - Page 98 IP Softphone 2050 Settings You can set the lamp to illuminate under the following conditions: • Manual Override • Headset Disconnect • Active Call • Message Waiting Select the cadence (how the lamp illuminates) that you want to use for each of the above conditions.
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Page 99: Configuring Smart Functions
If you enable Active Call when the USB Headset Adapter is selected as the Ringing Speaker, then the external lamp also activates on incoming calls. Note: Any other application using the same audio channel as the USB Headset Adapter also activates the external lamp. Message Waiting With Message Waiting enabled, the external lamp activates when the IP Softphone 2050 registers a message waiting. -
Page 100: About
IP Softphone 2050 Settings Note: The Smart Functions button is available on the desktop version of the USB Headset Adapter only. About The About dialog box displays current information about the IP Softphone 2050, including the following: • Current version number •... -
Page 101: Accessibility Interface
Accessibility Interface The Accessibility Interface works with screen reading software—such as JAWS® for Windows from Freedom Scientific—that lets visually-impaired users access the full range of IP Softphone 2050 features. To open the IP Softphone 2050 Accessibility Interface from the Call Control window: 1. -
Page 102: Accessibility Interface Menu
Accessibility Interface • Access voice mail. • Use CS 1000 Directory features (Personal Directory, Redial List, Callers List). Line and Feature Choose from six available Line and Feature group keys to place or receive calls, or to access a range of server-supported IP Softphone 2050 features. -
Page 103: Navigating Control Groups
This section describes the following: • “Navigating Control groups” on page 103 • “Navigating Menu Commands” on page 103 Navigating Control groups Use the following keystrokes to move through the four Control Group fields: • To move to the next field, press Tab. •... -
Page 104: Using Hot Keys
Accessibility Interface Using hot keys You can assign keyboard hot keys to access the full range of Call Control window functions and menu options—necessary for using all of the IP Softphone 2050 features from the Accessibility Interface. For information about available hot keys, and for adding or removing hot keys, see “Hot keys”... -
Page 105: Configuring Cs 1000 Directory User Preferences
Configuring CS 1000 Directory user preferences Configuring CS 1000 Directory user preferences Your server supports the following CS 1000 Directory features: Personal Directory, Redial List, and Callers List. To access these features, click For general information about CS 1000 Directory features, see “CS 1000 Directory”... -
Page 106: Configuring The Date And Time
Configuring CS 1000 Directory user preferences Note: This procedure affects only the language used by CS 1000 Directory features. To change the language used by the Call Control window, see “Language” on page 95. Configuring the date and time CS 1000 systems support several date and time formats, based on the 12-hour and the 24-hour clocks. -
Page 107: New Call Indication
Configuring CS 1000 Directory user preferences Use the Call Log telephone option to configure the following preferences: • “Logging all/unanswered incoming calls” on page 107 • “New call indication” on page 107 • “Preferred name match” on page 108 • “Area code setup”... -
Page 108: Preferred Name Match
Configuring CS 1000 Directory user preferences To enable or disable new call indication: 1. Click Services. A list of options appears in the display area. 2. Use the up and down arrows (on either the navigation cluster or on your PC keyboard) to select Options. -
Page 109: Name Display Format
Configuring CS 1000 Directory user preferences Area code setup Use area code setup to organize the display of incoming telephone numbers. When an incoming call arrives with an area code that matches one of the three stored area codes, the IP Softphone 2050 reorders the incoming call number to display the telephone number followed by the area code (as opposed to the area code followed by the telephone number). -
Page 110: Using Password Administration
Configuring CS 1000 Directory user preferences 3. Select last name, first name The default setting for name display format is: first name, last name. Using Password Administration You can access Password Administration from the CS 1000 Directory features list. When the system administrator defines your Station Control Password (SCPW) on the server, you can then set Password Administration functions, such as: •... -
Page 111: Changing Your Personal Password
Configuring CS 1000 Directory user preferences — Disable Pwd Protection 5. Click one of the following: — To accept your selection, click Yes. — To return to the Directory list, click No. 6. If you selected Yes, click Protection. Changing your personal password To change your password: 1. - Page 112 Configuring CS 1000 Directory user preferences Note: If you click Sel, your password changes. If you make three consecutive incorrect password attempts within an hour, the application locks you out of all password-protected features for one hour. “Locked access” displays on your telephone. The application also locks you out of Virtual Office (if enabled).
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Page 113: Ip Softphone 2050 Diagnostics
IP Softphone 2050 Diagnostics Overview IP Softphone 2050 diagnostics are accessible from the Help menu and provide information about specific IP Softphone 2050 software, hardware, and networking components. This information is useful to advanced users or support personnel when investigating problems with the application. Using the IP Softphone 2050 diagnostics To view the IP Softphone 2050 diagnostics page: 1. -
Page 114: Using The Diagnostics View Menu
IP Softphone 2050 Diagnostics To open a previously saved diagnostics page: 1. Click the button in the top left corner of the diagnostics page Menu window. 2. Select Open. 3. Browse to the location of the file you want to open. 4. -
Page 115: Troubleshooting The Ip Softphone 2050
Troubleshooting the IP Softphone 2050 The following sections describe various troubleshooting issues and suggested remedy actions: • “Connectivity problems” on page 115 • “Audio problems” on page 120 • “Reset conditions” on page 123 • “USB Headset problems” on page 124 •... - Page 116 Troubleshooting the IP Softphone 2050 Description: These messages indicate that the connection with the communication server cannot be established. The IP Softphone 2050 sets a random retry time, after which it attempts to reconnect. This process repeats until the IP Softphone 2050 successfully connects. The “Connecting...”...
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Page 117: Unable To Obtain Valid License
Unable to obtain valid license Symptom: An error message appears that the license cannot be obtained, is invalid or has expired. Description: When the IP 2050 Softphone is launched, an error message appears in the display area indicating that the license server is unreachable or that the existing license code is invalid or has expired. -
Page 118: Authorization Failed
Troubleshooting the IP Softphone 2050 various subcomponents, causing this message to appear two or three times in rapid succession during a normal startup. Note: Under normal setup, the “Connection Established. Reinitializing...” message appears briefly, then disappears after successful connection. Potential causes: •... -
Page 119: Service Denied
Unable to retrieve communication server parameters from DHCP server Symptom: The following message appears:“DHCP server is not available”. Description: A connection with the DHCP server cannot be established. Potential causes: • Network down • DHCP server configuration error Action: Contact your system administrator. Unable to connect to GXAS server Symptom: A message appears that connection to the GXAS server has failed. -
Page 120: Audio Problems
Troubleshooting the IP Softphone 2050 The following message appears:”Service Denied. Reason XXXX “. Description: You are not authorized to use the communication server. Potential causes: • Invalid HardwareID in the Hardware ID dialog box (see “Hardware ID” on page 88) •... -
Page 121: Broken Or Choppy Speech
One-way audio If you experience problems with one-way only audio: • Check that your system administrator has programmed the handsfree option on the communication server. • Check that the mute button is disabled. If mute is enabled, the mute button on the Call Control window appears red. •... -
Page 122: Windows Sound Plays From The Headset
Troubleshooting the IP Softphone 2050 To reduce the severity of these breaks, turn off the Windows transition effects for menus and tool tips. To turn off the Windows transition effects: 1. Select Start > Control Panel > 2. Select the tab, (or, in Windows XP, the Effects tab). -
Page 123: Advanced Audio Problems Due To Network Performance
Windows sounds play from your headset instead of your computer speakers, interfering with IP Softphone 2050 audio. Action: In some cases, the Windows operating system defaults all the sounds to the new sound device. To set Windows sounds to play from your computer speakers: 1. -
Page 124: Usb Headset Problems
Troubleshooting the IP Softphone 2050 • Firewall applications intercept or delay packets, causing the IP Softphone 2050 to reset due to the expiration of the Watchdog timer. Note: Use care when using firewall applications on the same computer as the IP Softphone 2050. •... -
Page 125: Usb Headset Adapter Features Appear Dimmed
a. Select Start. b. Right-click Computer. c. Select Properties. The System Properties window appears. d. Select Hardware. The Hardware dialog tab appears. e. Click Device Manager. 3. If Universal Serial Bus controllers does not appear in the Device Manager: — Ensure that USB is enabled in your computer setup menu. —... - Page 126 GN Netcom GN2125 NC Binaural Headset • GN Netcom GN2220 NC Monaural Headset • GN Netcom GN2225 NC Binaural Headset • Nortel Networks Handset • Nortel Networks Mobility Kit • Plantronics Audio 910 Headset • Plantronics Voyager 510 Headset • Plantronics CS55 Headset •...
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Page 127: Cannot Hear Audio Through Headset
Troubleshooting the IP Softphone 2050 If you suspect faulty enumeration, do the following: 1. Unplug the USB cable from the USB Headset Adapter. 2. Wait one minute. 3. Plug the USB cable into the USB Headset Adapter. This forces the USB Headset Adapter to re-enumerate. -
Page 128: Attempting To Use Tapi Feature When Ip Softphone 2050 Is Not Active
Troubleshooting the IP Softphone 2050 The following sections describe some common errors related to the TAPI feature: • “Attempting to use TAPI feature when IP Softphone 2050 is not active” on page 128 • “TAPI service provider is missing” on page 128 Attempting to use TAPI feature when IP Softphone 2050 is not active Description:... - Page 129 1. Select Start > Control Panel > Phone and Modem Options > Advanced. 2. Check the list of available telephony providers for the IP Softphone 2050 TAPI Service Provider. If it is not listed, click the try and add it. If you are unable to add the IP Softphone 2050 TAPI Service Provider to the list, contact your administrator.
- Page 130 Troubleshooting the IP Softphone 2050...
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Page 131: Index
Index Accessibility Interface, 101 Active Call, 98 Answer button, 64 Answer, 25 Application Server Administration, Backlight, 64, 99 Call Control Window 1140 skin, 22 compact skin, 23 Caller ID, 65 Callers List, 31 Copy, 24 CS 1000 Directory 30, 47 area code setup, 109 call log, 107 call timer 106... - Page 132 Index Lightweight Directory Access Pro- tocol (LDAP), 42 Line and Feature, 102 Line keys, 26 Line, 51 Local Area Network (LAN), 17 Local Directory, 29, 36 MAC addresses, 88 Macros, 70 Manual Override, 98 Maximize button, 63 Menu command, 72 Message Waiting light, 63 Message Waiting, 99 Mute button, 64...
- Page 133 Index USB Headset Adapter, 65 View menu, 74 Voice over IP (VoIP), 17 Volume button, 64 Volume, 25 Wide Area Network (WAN), 17 Windows Address Book directory,...
- Page 134 Index...
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Page 136: User Guide
CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.
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