Troubleshooting; Required Software For Cs1000E Call Server; Known Issues; Basic Troubleshooting - Nortel 5100 User Manual

Troubleshooting

Required software for CS1000E call server

If your MCS 5100 resides on the same network as a CS1000E, make sure
your CS1000E has the following patches installed:
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Known issues

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Basic troubleshooting

Check physical connections on the IP Phone 1535:
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Troubleshooting connectivity issues

The following illustrates the icons used by the IP Phone 1535 in describing
the various network connection states encountered during operation and
installation:
Copyright © 2007, Nortel Networks
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MPLR22491
MPLR22494
Successful NAT/Firewall traversal requires an RTP Media Portal (same
as MMPC client).
If the IP Phone 1535 is installed within an IP Telephony environment in
which the G.723.1 codec is not supported by all endpoint devices (on
the same node), the IP Phone 1535 G.723.1 codec must be set as the
lowest priority (default setting) to avoid codec negotiation related issues.
For power related failures ensure that the power supply is connected, as
IP Phone 1535 does not support PoE.
For issues of connectivity loss, check all installed cabling for the IP
Phone 1535: are all cables installed firmly and in the correct ports?
If the handset has no audio, check to see if the handset accidentally
connected to PSTN RJ-11 connector?
Nortel Multimedia Communications Server 5100
Nortel IP Phone 1535 Installation and Commissioning
NN43160-300 00.13 Preliminary
Release 4.0 22 August 2007
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