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Nortel 5100 User Manual

Provisioning client user guide
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Standard
Provisioning Client User
Guide
MCS 5100 Release 4.0
Standard 01.06
NN42020-105
November 2007

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Summary of Contents for Nortel 5100

  • Page 1 Standard Provisioning Client User Guide MCS 5100 Release 4.0 Standard 01.06 NN42020-105 November 2007...
  • Page 2 Nortel Networks. Trademarks Nortel, Nortel (Logo), and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...
  • Page 3 Standard 01.01. This document is issued to support Multimedia Communication Server 5100 Release 4.0. August 2006 Standard 5.0. This document is up-issued to support MCS 5100 Release 3.5. The document was changed to address CR Q01287736-01. January 2006 Standard 4.0. This document is up-issued to support MCS 5100 Release 3.5. This document is renumbered from NN10043-113 to NN42020-105.
  • Page 4 November 2005 Standard 2.0. This document is up-issued to support MCS 5100 Release 3.5. October 2005 Standard 1.0. This document is up-issued to support MCS 5100 Release 3.5. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 5: Table Of Contents

    Contents New in this release..........13 Features .
  • Page 6 Viewing user count ........... . 68 NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...
  • Page 7 Private Public Name and Number Display ........70 Private Name and Number .
  • Page 8 Listing, modifying, and deleting a voice-mail server ......142 NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...
  • Page 9 Managing IP Phones ......... . 145 Adding IP Phones .
  • Page 10 Adding a default location for an IP Phone ......194 NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...
  • Page 11 Listing and modifying an IP Phone ........194 Defining Emergency Response Locations .
  • Page 12 Index ............257 NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 13: New In This Release

    New in this release This chapter describes the changes in Provisioning Client User Guide (NN42020-105) for Multimedia Communication Server (MCS) 5100 Release 4.0. Features This section describes the feature impacts for this release. The features are: • “Complete re-IP support” on page 13 •...

  • Page 14: Mcs E911 Caller Hold

    URL to a user, or to manipulate a whiteboard. The MCP Granular Service Packaging feature adds Allowed Clients, Client Collaboration, and Instant Messaging services information in the Defining and Assigning Services chapter. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 15: Private/Public Name And Number Display

    Private/public name and number display This feature introduces the concept of Private and Public Name and Number display to MCS. Calls that are made to or from the MCS can be labeled as private or public. If a call is private, the name and number is not displayed on the telephone.

  • Page 16: Other Changes

    Denial of Service Attack protection information in the Administration Overview chapter. Other changes The following changes for MCS 5100 Release 4.0 of the Provisioning Client User Guide (NN42020-105) are not feature-related: • In the Welcome chapter, a note is added stating that the Provisioning Client is a secure transaction client.

  • Page 17: Welcome

    Welcome The Provisioning Client is a Web-based Graphical User Interface that administrators use to complete administrative tasks, for example, provisioning domains, IP Client Managers (IPCM), and IPCM clusters. Overview Based on the system configuration, users access the Provisioning Client from anywhere if the URL is publicly accessible;...

  • Page 18: Audience

    The Open Provisioning Interface is the foundation for the Bulk Provisioning Tool, as well as an Application Programming Interface (API) for third-party applications. OPI is used to remotely provision the MCS 5100. For more information about the Open Provisioning Interface, see Application Programming Interfaces Reference (NN42020-146).

  • Page 19: Text And Graphic Conventions

    Text and graphic conventions This guide uses the following text and graphic conventions: bold text italic text separator ( > ) Character limitation Unless explicitly stated, the majority of the fields accept any character (including multibyte characters like Chinese and Japanese). The fields that are typically limited (see the following special character table) are the username, alias, domainName, and any provisioned SIP URL, such as in logical entity routes.

  • Page 20: Acronyms

    This guide uses the following acronyms CS 2000 DHCP HLOC IMGW IPCM LDAP MAddr MSAG NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 & “ Automatic Number Identification Channel-Associated Signaling Coordinated Dialing Plan Call Processing Language Class of Service Communication Server 2000...

  • Page 21: Related Publications

    PDIL PSAP PSEIZ PSTN SMDI UNIStim Related publications The following table lists related Nortel Technical Publications (NTPs) and part numbers. Application Programming Interfaces Reference Feature Description Guide IP Client Manager Fundamentals Interworking Fundamentals On Site Notification Partial Dial Personal Audio Device...

  • Page 22: How To Get Help

    IP Phone 2004 Quick Reference IP Phone 2007 User Guide Enhanced 911 Fundamentals How to get help For service issues, contact your local support or Information Services team. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Part number NN42020-113 NN42020-102 NN42020-124...

  • Page 23: Getting Started

    Getting started This section describes how to start using the Provisioning Client. Topics include: • “Provisioning Client overview” on page 23 • “Provisioning Client features” on page 24 • “System requirements” on page 24 • “Starting the Provisioning Client” on page 26 •...

  • Page 24: Provisioning Client Features

    The following sections describe the minimum and recommended hardware and software requirements for the Provisioning Client: • “Minimum hardware and software requirements” on page 25 • “Recommended hardware and software requirements” on page 25 NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 25: Minimum Hardware And Software Requirements

    Minimum hardware and software requirements • 200 MHz Pentium class or equivalent processor • No additional free RAM is required (You must meet the minimum memory requirements of your browser. See your browser documentation for more information.) • No additional hard drive space required (Local caching of Web pages is performed by your Web browser.

  • Page 26: Starting The Provisioning Client

    Two methods are available to access Provisioning Client help: • online help—from the Provisioning Client screen, click the Help button to view a task-based help system. The online help provides: — help pages containing forward and backward navigation icons NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 27: Selecting Multiple Items

    — procedures that help you use the Provisioning Client — a Table of Contents with hypertext links — an Index with hypertext links • question mark help. Click the question mark icon to display a description and possible values for parameter fields on a form. Selecting multiple items The actions described in the following table describe how to select a contiguous range of elements.
  • Page 28 NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 29: Administration Overview

    Administration overview This section provides an overview of how to administer the Provisioning Client and includes the following topics: • “Introduction” on page 29 • “Provisioning roles and rights” on page 30 • “Creating a new provisioning role” on page 31 •...

  • Page 30: Provisioning Roles And Rights

    Administrators delegate work for subdomains to other administrators without giving them access to their own data. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Rights given • User management with read, write, and delete access •...

  • Page 31: System Administrator Provisioning Role

    For example, if an administrator assigned to the User Administrator provisioning role has access to suba.xyz (a subdomain of domain xyz), this administrator can add, modify, and delete users in the subdomain but cannot access to the parent domain, domain xyz. In this manner, tasks are delegated on both the rights level and the domain level.
  • Page 32 Add, modify, and delete a Nortel* IP Phone 2002, IP Phone 2004, and IP Phone 2007. • Search a Nortel IP Phone 2002, IP Phone 2004, and IP Phone 2007 device option at the system level. • Add and list groups •...
  • Page 33 This provisioning right... Grants permission for... Full Domain Access • (This type is for all domains • in the system). • • • • • • • • • Resource Management • Node Management • • • MAS Applications • Management Perform the following steps to create a new provisioning role.
  • Page 34 If you have the right for Full domain access System Services NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Use this Provisioning menu option... To perform these tasks... Administer all current domains and future domains regardless of initial provisioning.
  • Page 35 If you have the right for Use this Provisioning menu option... Domain management User management Device management Telephony Route and Digit Manipulation To perform these tasks... List, add, modify, or delete domains and subdomains. Add, list, modify, or delete users, aliases, and IP Phone 2004 properties (available from the domain or subdomain menu...
  • Page 36 If you have the right for Service Nodes IPCM cluster provisioning Service Package creation Admin NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Use this Provisioning menu option... To perform these tasks... Add, list, modify, and remove new or existing nodes. A service...

  • Page 37: Listing Provisioning Roles

    If you have the right for Media Portal Voice Mail management Location Management Listing provisioning roles To view details about a provisioning role to modify or delete the role Select Admins > List Roles. The List System Roles pane appears. Use this Provisioning menu option...

  • Page 38: Creating A New Administrator

    Click Add. A message indicates the successful addition of the administrator. Listing administrators To view details about an administrator or to modify or delete an administrator Select Admins > List Admins. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 39: Changing The Administrator Password

    Click Save. A message appears saying that the administrator is modified successfully. Changing the administrator password Note: For security reasons, Nortel recommends that you change the default administrator password. Password length and complexity controls are provided for Administrator accounts. This feature provides enforcement of the following: •...

  • Page 40: Resetting The Administrator Password

    Enter a new password in the New Password and Confirm Password fields. Click Save. Password Protection The Provisioning Client includes two protection mechanisms to defend against brute force and dictionary password attacks: • failed authentication lockout NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 41: Failed Authentication And Lockout

    • DoS Attack protection Failed authentication and lockout A subscriber or administrator account is locked out after three consecutive failed authentication attempts. After this happens, access to the Provisioning Client is denied during the lockout condition. This lockout condition automatically clears after 60 seconds (when the lockout period expires).

  • Page 42: Dos Attack Protection

    An administrator can configure the following HTTP DoS parameters using the System Management Console (in this section, MAXINT refers to 2147483647 (that is, -1): NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...
  • Page 43 • LockoutAudit Duration: the interval (in seconds) of the mark and sweep audit used to clear the lockout condition — range: from 1 to MAXINT — default: 60 seconds • MaxNumLockouts: the maximum number of source IP addresses that can be locked out at a given time —...
  • Page 44 NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 45: Domain Management

    Domain management This section describes the various tasks of domain management and includes the following topics: • “Introduction to domains” on page 45 • “Domain types” on page 46 • “Selecting domain locales” on page 48 • “Creating, reviewing, and deleting domain bulletins” on page 49 •...

  • Page 46: Domain Types

    The levels of nesting of subdomains is not limited. Each subdomain inherits the parameter values from the root domain. Tip: Nortel recommends that domain and subdomain groups be geographically based. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 47: Foreign Domains

    For example, using Nortel, you can have nortel.com as the root domain, with subdomains of Richardson and Ottawa. Additional subdomains can exist under each of these subdomains, as shown in the following figure. Foreign domains When adding a domain, you must determine whether the domain is a foreign domain.

  • Page 48: Selecting Domain Locales

    If the Session Manager that serves nortel.com has no DNS server and users must be able to call the abc.com domain, then you can add the abc.com domain as a foreign domain and provide a route to the abc proxy.

  • Page 49: Creating, Reviewing, And Deleting Domain Bulletins

    Creating, reviewing, and deleting domain bulletins Domain bulletin are notices sent to any IP Phone in a particular domain. Note: Bulletins longer than the screen display area (for example, 72 characters for IP Phone 2004) are displayed in multiple parts. To create, review, and delete domain bulletins Select Domains.
  • Page 50 Under the domain where you want to configure the IPCM parameters, select Domain Parms > IPCM Parms. The IPCM Parameters pane appears. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...
  • Page 51 Enter values in fields as described in the following table. Parameter Range Assigned Capacity Bulletin Delay 0 - 525600 Initial RTP Port 0-65535 Q0S Enable 802.1Q True or False Priority Query Search Pattern RTP Port Range 2-200 ReReg Pre-Expire 10-3600 Registration Length 3600-86400 Signaling QoS...

  • Page 52: Assigning The Enhanced 911 Regulatory Parameters

    Parameter Range E-911 Originator True or False Hold Click Save. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Default Description Length of time (in minutes) the IPCM caches stock query information. A display-only field of the calculated value of how many devices are currently provisioned for this domain.

  • Page 53: Assigning The Wireless Properties

    Assigning the Wireless Properties You can assign the Wireless Properties to provision a single routing number, which is used across the MCS system for all subscribers. This routing number routes all incoming wireless calls to the appropriate MCS system. To assign the Wireless Properties Select Domains.
  • Page 54 The Create new domain pane appears. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...
  • Page 55 Provisioning Client User Guide...
  • Page 56 In the Name box, enter the name of the new local domain. The domain name must not be more then 64 characters in length and cannot contain the symbols or characters described in the following table. Special character limitations: ‘ NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 & “ < >...
  • Page 57 In the Domain Alias box, enter an alias for the domain.. Tip: You can assign only one IP alias to a domain. Allocate the number of users for the local root domain in the Number of users in domain field. The total number of provisioned users is listed beside this field.
  • Page 58 PSEIZ Timer Integer Time FMT Integer Time Zone Integer Vocoder:PacketTime Integer Default Meet Me Properties NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Range Default Full Access Hands Free Disabled Restricted Up to 30 characters Select from list: •...
  • Page 59 Parameter Type Chair Ends Meet Me Boolean Conference Meet Me Entry and Boolean Exit Indication Meet Me IM Enabled Boolean Meet Me Operator String User ID Default PA URL Properties Domain URL String (Required parameter. If this parameter is missing, an error is generated.) HTTP Port String...
  • Page 60 String Portal Assistant Services Integer Subscription Timer Global Address Book String Enabled NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Range Default True or False False Select from 5 minutes Specifies the amount of time that a drop-down list:...
  • Page 61 Parameter Type Maximum Number of Integer Presence Subscriptions Accepted Password Policy String/ Integer Public Name String Public Number String Server Home String (60) Range Default 0 - 100 Select from Default or drop-down list Existing Up to 64 characters: • a to z, A to Z •...

  • Page 62: Adding A Subdomain

    Tip: To see the new root domain added to the list of domains, you must close and reopen the domains folder to refresh the list of domains. Adding a subdomain To add a subdomain Select Domains. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Range Default True or False False...

  • Page 63: Adding A Foreign Domain

    Under the root domain where you want to add a subdomain, select Sub-Domains > Add Sub Domain. The Create new subdomain pane appears. Enter a name for the subdomain. Enter information in the parameter fields. See parameter descriptions. Click Add. A pane appears saying that the domain is added successfully.

  • Page 64: Deleting A Local Domain

    Click the Delete link for the foreign domain you want to delete. Enter a valid admin password in the confirmation window to delete the foreign domain, or click Cancel to cancel the delete operation. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 65: Banning A User

    When you delete a foreign domain, subscribers cannot route requests to that domain. Banning a user You can ban an individual user or a group of users in a domain from viewing the presence information (online status) of a user or group of users in a domain. The ban takes effect for all subdomains under the domain.

  • Page 66: Viewing A List Of Banned Users

    Cancel to cancel the delete operation. User status reasons You can define a list of reasons for an inactive user’s status using the Status Reason menu option. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 67: Adding A Status Reason

    When a user is inactive, the user cannot register to the Session Manager. This means that the user cannot use any of the services provided by the Session Manager, including making calls or subscribing to other users' presence. Adding a status reason To define a status reason for a user device Select Domains.

  • Page 68: Viewing User Count

    Use this option to view the License Key User Count of the system and the division of this resource among different domains. To view user count information about a system level Select Domains > View User Count. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...
  • Page 69 The System User Count page appears. To view information about the division of user count among different domains, click the link in the Remaining User Count column. The Domain Level User Count pane appears. To modify the user count for a domain, select the Domains root folder in the left pane.

  • Page 70: Private Public Name And Number Display

    This applies to all basic calls and calls forwarded or transferred within the MCS or to TDM users. The number can be an extension (for example, a four- or five-digit number). NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 71: Public Name And Number

    By default, all subscribers in the MCS system have a private name and number. A subscriber can be assigned only a single Private name. The first and last names of the subscriber create the private name. The Private calling number is an optional field that is assigned to the subscriber and is referred to as the Private Charge ID for provisioning purpose.

  • Page 72: Call Scenarios

    Under the domain where you want to provision a subscriber's Public Name and Number, select Domain CLI > Set Domain CLI. Note: Domain Calling Line ID (CLI) is not supported in MCS 5100. This feature must be disabled in a service package.
  • Page 73 • Incoming requests from the Gateway look up the calling party's public name and number only if the calling party is known at the MCS. For example, a Converged Desktop 2 user is known at the MCS. • If the incoming request traverses a Gateway route, the route can override the calling name and number.
  • Page 74 Calling direction converged desktop; calling and called parties are in the same root domain converged desktop; calling and called parties are in different root domains NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Name and Configuration number displayed public and private...

  • Page 75: Defining And Assigning Services

    Defining and Assigning Services Note: Administrators must have Services provisioning rights to perform the tasks in this section. This section describes how to define and assign services to domains and includes the following topics: • “Defining service parameters” on page 75 •...
  • Page 76 Assistant Support None CS2000 SIP Line None NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Description Initiates an Ad Hoc audio conference call utilizing a SIP audio server. The number of users in the conference call is limited by the maximum number of ports assigned.
  • Page 77 Service Option Parameter Call Park • Autoretrieve Parked Calls • Autoretrieve Timer (in seconds) Call Waiting Disable None Calling Line ID Calling Name/Number Restriction Privacy Media Privacy (Media Portal Required) Client Collaboration • File Transfer • Transfer Clipboard • WebPush •...
  • Page 78 Maximum Number of Inbox Call Logs Maximum Number of Outbox Call Logs NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Description Enables users to send text messages to other users whether or not they are on an active call through the...
  • Page 79 QoS DiffServ Code for Video QoS 802.1p Service Priority Subscriber OPI None Video H.263 Video Enabled Nortel Video Enabled Voice Mail None Description • Specifies the number of people in a list of friends. A user can subscribe up to 100 people to view their presence.

  • Page 80: Assigning Services To A Domain

    Assigning services to a domain When you add a value for a service parameter, you can select a domain to assign the services to. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Description Defines if the user can access the Wireless Client. If the service is present in the user's service package then the user can use the Wireless Client.
  • Page 81 To assign services to a domain Select Services > Assign Services. The Assign Services pane appears. Select a domain from the domain drop down list and click Continue. Select the services and service parameter values you want to assign to the selected domain or multiple domains.

  • Page 82: Viewing Resources

    The following conference service types are configured using the Provisioning Client: Conference service Ad hoc audio conferencing Meet Me audio conferencing • NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Description • multiple users join together in a call •...

  • Page 83: Configuring Conference Services For A Domain

    Note: Meet Me audio conferencing is an optional service. If it is not purchased, you cannot add this service to a subscriber’s service package. Configuring conference services for a domain Note: When adding bulk users, the base user data is added immediately. However, extended data such as Meet Me data (if the user has Meet Me services) is added as result of internal notification on a lower priority thread.

  • Page 84: Configuring Audio Recording

    The Details for Domain page appears. In the Parameters section, define the default SMTP server in the Default UC Properties section (for example, 10.10.10.10). Click Modify. Restart the Media Application Server. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 85: Assigning Services And Creating Service Packages

    Assigning Services and Creating Service Packages This section describes how to assign services and create service packages for a domain or subdomain and includes the following topics: • “Service packages” on page 85 • “Listing available services” on page 85 •...

  • Page 86: Assigning Services To A Service Package

    75 To modify any service parameter, select a value from the corresponding drop down list. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 for a list of service parameters and the values for service and parameter descriptions.) “Defining service...

  • Page 87: Creating A Service Package

    To select all services, select the Choose All Services check box. To select particular services for a domain, select the check box next to the service. Click Save. Creating a service package Domains, subdomains, and users are assigned service packages to control their access to network services.

  • Page 88: Listing, Modifying, And Deleting Service Packages

    Cancel to cancel the delete operation. Tip: A service package can be deleted only if no users are associated with the service package. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 “Defining service parameters” on page 75).

  • Page 89: Assigning Service Packages To Domains And Subdomains

    Click the Make default link to make the selected package the default package for the domain. To save your changes, click one of the following buttons from the Package Details screen: • Save and Enforce Now—service package changes take effect immediately on the clients •...

  • Page 90: Upgrade Service Packages

    Downgrading a service package (for services with parameters) is possible, but only to the upper limit of the parameter values for the user and subdomains. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 91: Lightweight Directory Access Protocol

    Lightweight Directory Access Protocol Lightweight Directory Access Protocol (LDAP) is a client-server access protocol that runs on top of TCP/IP. It defines a communications protocol, such as transport and format of messages, that it used by an access client to reach data in a directory.
  • Page 92 Modification of existing subscribers. If an attribute on the LDAP version 3 server is changed, such as update of a .jpeg photo or number change, then this change is automatically passed to the MCS system during the next synchronization. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...
  • Page 93 Manual or scheduled synchronization of the MCS system with the LDAP server is possible. This functionality can update all user attributes except passwords during the synchronization operation. You can change MCS passwords from the Open Provisioning Interface. The MCS system is an LDAP client. It is possible to deploy the LDAP functionality with an existing MCS system.

  • Page 94: Administrator Configuration And Provisioning

    Note: LDAP server configuration is not supported for subdomains. If a user needs to be present in a subdomain, then the administrator must move that user to a subdomains. LDAP Syncing includes the following options: NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 95: Server Configuration

    • Server Configuration—configures the primary and secondary LDAP servers that the MCP system communicates with • Schema Configuration—configures schema that the MCP system uses to create users when syncing with an LDAP version 3 server • User Defaults—configures the defaults for new users. The defaults include —...
  • Page 96 Connection to LDAP server with a secure socket through SSL or through a normal TCP socket Note: The SSL field is for future use. Entering a checkmark in this field causes failure of scheduled sync or sync now. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 97: Schema Configuration

    Schema Configuration Select Domains > DomainName > LDAP Syncing > Schema Configuration to configure the following schema that the MCP system uses from the LDAP server when creating new users: • Distinguished Name Info—A Distinguished Name (DN) is used to distinguish one entry in an LDAP database from another as in the following example of an entry whose userid is joeb: dn: uid=joeb, ou=Internal,ou=People,o=ABC...
  • Page 98 LDAP database to create an MCP user. Attribute User Name First Name Last Name NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 o = ab c ou = p eop le o u = extern al Default value...

  • Page 99: User Defaults

    The following is a list of Optional LDAP Attributes that can be mapped to MCP users, if present in the LDAP database. Attribute Email Business Phone Home Phone Cell Phone Pager Jpeg Photo MCP User Selecting the preceding attributes changes the behavior of a user’s personal agent and restricts a user from modifying these fields.

  • Page 100: Syncing Scheduler

    If the server time is configured incorrectly, the sync is also run at the incorrect time. Nortel recommends that the LDAP syncing operation be scheduled during off-peak hours to preserve MCP system resources. If you attempt to perform an immediate sync, a warning message appears indicating that the sync can affect system performance.

  • Page 101: Query Test Tool

    In either case, you can schedule an immediate synchronization or wait until the next scheduled synchronization. Note: When a sync is completed and a user is added, the user account is enforced with the same password rules as the user who is added directly from the Provisioning Client.
  • Page 102 NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 103: User Management

    User Management This section describes user management • “Manage user functions” on page 103 • “Adding a user to a domain or subdomain” on page 103 • “Move users between domains” on page 113 • “Configure converged desktop services and users” on page 115 •...
  • Page 104 String (60) Business Phone String (60) Home Phone String (30) Cell Phone String (30) NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Range Default Description Up to 60 Username of the user. Use lowercase. Does characters not have to be the same name as the First Name.
  • Page 105 Parameter Type Pager String (30) String (30) Directory Number Number Private Charge ID String (30) Public Charge ID String (30) Location Select from drop-down list Class of Service Select from drop down list Redirection Class of Select from Service (CoS) drop down list Range...

  • Page 106: Configuring The Maximum Number Of Logons For A User

    • restricts call attempts from unregistered endpoints that are not gateways and are not in the list of authorized nodes. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Range Default Description The time zone that the user belongs to.

  • Page 107: Feature Overview

    Feature overview With Multiple Login Restriction, you can configure the maximum number of logons for a user. The maximum is controlled through the enduser’s service package. If Multiple Login Restriction is assigned to a user's service package, the user can only register endpoints less than or equal to the maximum configured. Users who do not have Multiple Login Restriction service as part of their service package are not affected.
  • Page 108 The preceding figure displays service parameters that can be modified by selecting the Edit link next to the parameter value. The default parameter value for the service is 1 (the minimum value). The Maximum parameter value for the service is 10. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...
  • Page 109 Provisioning Client User Guide...
  • Page 110 You assign the Multiple Login Restriction service to a domain by selecting the Multiple Login Restriction check box, and then by selecting the default for the domain, as shown in the following figure. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...
  • Page 111 Next, you create a new service package or edit an existing service package and enable the Multiple Login Restriction service as shown in the following figure. You can change the default for the service package at this time. Finally, you assign this service package to the user.

  • Page 112: Logging Out All Of A User's Contacts

    This functionality is available by selecting the Domains> <domain_name> > Users > List Users menu option. As shown in the following figure, the Logout Contacts link is available so that you can perform the NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 113: Move Users Between Domains

    action. If you press the link, a warning window appears, requiring you to enter a password before the task is performed. When the task is completed, all contacts currently logged on for that user are logged out. A message appears, indicating that the user's contacts were logged out successfully.

  • Page 114: Limitations When Moving Users

    Voicemail server is configured to None Selected, and the voice mail corresponding to the voice mailbox is cleared. You are required to re-provision Voicemail for the user and notify the user of the new Voicemail settings. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 115: Configure Converged Desktop Services And Users

    • The user’s service package is configured to the default service package for the destination domain. • If the provisioned Class of Service (CoS) does not exist on the destination domain, then the user’s CoS is configured to Not Selected. •...
  • Page 116 Network Call Logs Applicable—logs all calls either in the simplex and complex call scenarios Presence Applicable—presence of a CD user is based on the CD Client registration. If the CD Client is not registered, presence of the CD user is not updated. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 117: Creating A Converged Desktop User

    Not applicable—not applicable unless the CD user is Unconverged or logged on to another MCS client. Video Applicable—CD users can perform point-to-point video with another MCS subscriber Voice Mail Applicable—TDM-based voice mail, if assigned to the CD user, makes all terminating call complex.
  • Page 118 The converged desktop alias must be unique across the MCS system regardless of what domain is assigned to the CD user. Because this number must be unique across the MCS system, Nortel recommends that this alias be a CS1000 Universal Dialing Plan (UDP) number unique to the subscriber.

  • Page 119: Provisioning A Service Dn

    Click Save. Note: The Reset button clears the converged desktop user data when you configure a user’s converged desktop properties for the first time, or after you delete the existing converged desktop properties by clicking the delete button. If you need to delete the converged desktop user data that is already configured, use the Delete button (the Provisioning Client prompts you to enter your administrator password).

  • Page 120: Listing, Modifying, And Deleting Users

    If the Service DN is not assigned in the subdomain, the DN of the root domain is used. Tip: If all subdomains have the same Service DN, Nortel recommends adding the Service DN in the root domain.

  • Page 121: Listing, Modifying, And Deleting Aliases

    To delete the user from the domain, click the Delete link. Enter a valid admin password in the confirmation window to delete the user, or click Cancel to cancel the operation. Note: The Meet Me Properties link appears on the user details page only if this service option is enabled in the user’s service package.

  • Page 122: Listing, Modifying, And Deleting Converged Aliases

    If one or more asterisks is entered (*, **, ***) or the field is left blank, database performance is impeded. However, searches with a letter and an asterisk are supported (for example: t*). NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 123: Configuring Meet Me Audio Conferencing Services For A User

    In the display drop-down list select the number of results to show each page, then click Search. The Converged Alias search results windows appears. To delete the converged alias from the domain, click the Delete link. Enter a valid admin password in the confirmation window to delete the converged alias, or click Cancel to cancel the operation.

  • Page 124: Customizing Service Packages

    After adding or listing details for a user, click the Customize service package link. Customize the options in the user’s service package by completing the available selections. Click Save. A message appears saying that the user package was customized successfully. Click Cancel. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 125: Adding A Static Route

    Adding a static route When a user is added, routes can be provisioned for the user as a static route. When a call is received, the call is forwarded to the user’s registered and static routes. To provision a route After adding or listing details for a user, click the Routes link.
  • Page 126 NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 127: Ip Client Manager

    IP Client Manager Note: You must have IPCM provisioning rights to perform the tasks in this section. This section describes how to provision IPCMs and IPCM clusters and includes the following topics: • “What is an IPCM?” on page 127 •...

  • Page 128: Adding An Ipcm Cluster

    NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 “Assigning and modifying domains to an IPCM” on 129.” If the IPCM is not deployed, and it is desired to preprovision “Adding an IPCM cluster”...

  • Page 129: Assigning And Modifying Domains To An Ipcm

    To add an IPCM cluster Select IPCM Cluster > Add IPCM Cluster. The Create new IPCM window appears. The following table lists the Create new IPCM parameter and values to use when creating a new IPCM. Parameter IPCM Name Click Save. Assigning and modifying domains to an IPCM An IPCM is not usable until it is assigned to a domain.
  • Page 130 You must select a unique string (number) for each domain. If the IPCM is used to autoprovision IP Phones, the installer is prompted for this activation key during the installation. Click Save. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...
  • Page 131 The IPCM Domain Relation window appears saying that the domain relation is added. To assign another domain to the IPCM, select a domain from the list in the Assign New Domain area. Enter information in the parameter fields and click Save. Provisioning Client User Guide...

  • Page 132: Deleting An Ipcm Cluster

    Click the Delete link for the IPCM cluster you want to delete. Enter a valid admin password in the confirmation window to delete the IPCM cluster, or click Cancel to cancel the delete operation. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 133: Voice Mail Servers

    Voice Mail Servers Note: You must have voice mail provisioning rights to perform the tasks in this section. This section describes how to provision voice-mail servers and includes the following topics: • “Introduction” on page 133 • “Voice-mail server types” on page 134 •...

  • Page 134: Voice-Mail Server Types

    To provision a host for voice-mail servers Select Voice Mail > Add VMS Host. The Add Voicemail Server Host window appears. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Description An IP-based voice-mail server that uses the SIP protocol. This server type does not need a PSTN gateway.

  • Page 135: List The Voice-Mail Server Hosts

    Enter the name of the node in the Host Name field. The node name cannot be more than 30 characters in length and can contain only letters, numbers, and specific symbols. Letters Numbers Symbols Select either the Host URL or Address Name in the Host Address field. These fields are mutually exclusive and cannot be selected simultaneously.

  • Page 136: Provisioning A Sip-Based Voice-Mail Server

    Parameter Type Name String (200) Up to 200 Type String (100) Up to 100 Client contact String (400) Up to 400 NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Range Default None characters SIP_VMS characters Voice Mail characters...

  • Page 137: Provisioning A Trunk-Based Voice-Mail Server

    Parameter Type App.Svr.Address String (Long name of the Session Manager) Domains String (60) characters Voicemail Host Name of the voice mail host (up to 30 characters) Click Submit. The SIP-based voice-mail server you added now appears in a list of voice-mail servers.

  • Page 138: Adding A Trunk-Based Voice-Mail Server

    Select from drop down list Client contact String (400) App.Svr.Address String (Long name of the Session Manager)) NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Range Default Up to 200 None characters PRI_TRUNK PRI_TRUNK CAS_TRUNK Up to 400 Voice mail...

  • Page 139: Provisioning A Line-Based Voice-Mail Server

    Parameter Type Domains String (60) Username String (60) Password String (20) Port Integer Address String (100) SMDI Version Float Voicemail Host Name of the voice mail host (up to characters) Click Submit. The trunk-based voice-mail server you added now appears in the list of voice-mail servers.

  • Page 140: Adding A Line-Based Voice-Mail Server

    Select from drop down list Client contact String (400) App.Svr.Address String (Long name of the Session Manager) NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Range Default Up to 200 None characters PRI_TRUNK PRI_TRUNK CAS_TRUNK Up to 400 Voice mail...
  • Page 141 Parameter Type Domains String (60) Username String (60) Password String (20) Port Integer Address String (100) SMDI Version Float Max Call Integer Duration Click Submit. The line-based voice-mail server you added now appears in the list of voice-mail servers. Click the Line link to modify information for the line-based voice-mail server.

  • Page 142: Assigning A User To A Provisioned Voice-Mail Server

    Listing, modifying, and deleting a voice-mail server To view details of a provisioned SIP-, Trunk-, or Line-based voice-mail server Select Voice Mail > List Voice Mail Servers. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...
  • Page 143 The Voice Mail Server window appears showing a list of all the voice-mail servers provisioned. To view the details of a voice-mail server, click the link of the voice-mail server in the Description column. The modify voice-mail server form appears where you can modify a configuration parameter for the voice-mail server and the terminal server.
  • Page 144 NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 145: Managing Ip Phones

    Managing IP Phones This section describes how to list and delete IP Phones in a domain or subdomain and includes the following topics: • “Adding IP Phones” on page 145 • “Listing an IP Phone” on page 149 • “Deleting an IP Phone” on page 149 For information about assigning an IP Phone to a user in domain or subdomain, “Adding IP Phones”...
  • Page 146 The Adding a Device window appears. Tip: Several fields in the Adding a Device window have the default property values previously configured for the domain or subdomain. Enter device parameters as described in the following table. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...
  • Page 147 Note that most of the values that appear on the form are default values that are configured from what is entered when the domain is provisioned. Parameter Type Label String (30) MAC Address String (100) Up to 100 Allow All Codecs Boolean Behind Firewall Boolean...
  • Page 148 IP Phone 2004 or IP Phone 2007. To move users up or down in the selected window, select the user and click Up or Down. To remove a name, click Remove or Remove All. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Range Default...

  • Page 149: Listing An Ip Phone

    Click Modify to submit your changes. Listing an IP Phone To view or list a particular device (or all devices) in a domain or subdomain Select Devices. Under the domain or subdomain where you want to view a device, select Devices >...
  • Page 150 Enter a valid admin password in the confirmation window to delete the device, or click Cancel to cancel the operation. Note: If a subscriber is using the device when it is deleted, the call is dropped. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 151: Service Nodes

    Service Nodes This section describes how to configure service nodes and includes the following topics: • “Introduction to service nodes” on page 151 • “Provisioning the service nodes” on page 151 • “Adding system locations” on page 157 Introduction to service nodes A Service node is any network element in the system such as gateways, conference servers, or voice-mail servers.

  • Page 152: Adding A Node

    Select whether the behind 1-to-NAT is available. Enhanced IM Select whether enhanced IM is available. This option must be set to True for IM Chat to function properly. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Letters a to z, A to Z Numbers...

  • Page 153: Listing A Node

    Click Add. Listing a node You can view all the nodes provisioned on the system. To list a node, select Service nodes > List Node. The List Nodes page appears, showing the node or all the nodes that were provisioned from the Add Nodes page.

  • Page 154: Adding A Logical Entity

    Enter a name for the logical entity in the Logical Entity field. A logical entity name cannot be more than 30 characters in length and can contain only letters, numbers, and specific symbols. Letters Numbers Symbols NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 • a to z • A to Z •...

  • Page 155: Listing, Modifying, And Deleting A Logical Entity

    In the Routable Services list, select the appropriate type as determined by the type of logical entity being added. Tip: The Routable Services are optional for a logical entity, which is a collection of gateways only. In the Selection Algorithm drop-down list, select Sequential or Weighted Average.

  • Page 156: Assigning A Node Or Logical Entity To A Subdomain

    Click the Domains link of the node of your choice. The Assign Domains page appears. Select the domain you wish to assign from the Available Domains drop-down list. Click Add. The Assigned Domains field shows the domain you added. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 157: Adding System Locations

    Select the domain from the Assigned Domains field and click Remove to remove the domain. Click Cancel to abort the action. Adding system locations The MCS system automatically creates a default location named Other when a domain is created. Every domain has this default location of Other and each instance of Other is unique.

  • Page 158: Viewing Deprecated Locations

    The Deprecated Locations page appears showing a list of deleted locations. Click Purge. Enter a valid admin password in the confirmation window. Click Confirm to permanently delete the deprecated locations or Cancel to abort the action. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 “Location” on page 185. For...

  • Page 159: Telephony Routes

    Telephony Routes Note: Telephony routing enables end users to configure their dial plans and to configure Virtual Private Networks (VPN). You must have telephony- routing and domain-management provisioning rights to perform the tasks in this section. This section describes how to configure telephony routes and includes the following topics: •...

  • Page 160: Provisioning To Support The Dialing Plans

    URI, the number qualifiers (if any) of that domain’s parent domain (if any) is considered next. This process continues until a match is found or top-level domain is encountered that has no parent domain. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 161: Configuring The Pretranslations Table

    Enter a name for the number qualifier in the Name field. Enter a description of the number qualifier. Click Save. Enter a name for the number qualifier in the Name field. Configuring the pretranslations table To configure the pretranslations table Select Domains.

  • Page 162: Configuring The Gateway Route Parameters

    In the To field, enter the same name as in the Request URI field, or leave blank. In the From field, enter the calling person’s number in one of the following formats <name>@<domain_or_subdomain_name>.com <number>@<domain_or_subdomain_name>.com NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 163: Configuring An Interworking Profile With The Communications Server 2000

    Click Execute. A window appears and lists the translation (read-only) verification results. If the window displays some, or all, null fields, then the route is misprovisioned and must be provisioned again. Configuring an interworking profile with the Communications Server 2000 The Set Profile menu option is for interworking with the Communications Server 2000 (CS2000).
  • Page 164 NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 165: System Management

    System Management This section describes system management tasks and tools and includes the following topics: • “Password policy” on page 165 • “Configuring time zones” on page 170 • “Downloading the Bulk Provisioning Tool” on page 172 • “Generating system log files” on page 173 Password policy Password length and complexity are controlled by password policy.

  • Page 166: Adding A Password Policy

    The clients do not allow the user to log on even if they do not change their password from the Personal Agent. Click Submit to store the policy. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 167: View The Password Policy List

    View the password policy List After you submit the new password policy, you can view the policy and all other password policies defined in the system. Select the List Password Policy menu item from the Password Policy folder under the System folder in the Provisioning Client. Note: Password policies are specified as a domain parameter during the creation of domains (the default selection for this domain parameter is the default password policy).

  • Page 168: Password Policy And Domains

    You can change the password policy of a domain through the domain modification process. If you do not select a password policy for an existing domain, the domain is given the default password policy. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 169: Validate A Password Policy When A Subscriber Moves Between Domains

    Validate a password policy when a subscriber moves between domains If a subscriber is moved from one domain to another domain, the subscriber's password is not verified against the new domain password policy at the time of the move. The password is validated for conformance during any subsequent attempt to access the Personal Agent (by the subscriber) or any subsequent data change attempted on the subscriber account by an administrator.

  • Page 170: Configuring Time Zones

    As an example, the time zones you configure across the United States from East to West are listed in the following table. Zone Atlantic Eastern Central Mountain Pacific Alaska Hawaii NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Standard Time Daylight Saving Time AKST AKDT Not Observed...

  • Page 171: Selecting A Time Zone

    Selecting a time zone To select a time zone Select System. Click the Timezones form. The Timezone details window appears. Select a zone from the list of time zones. From the drop down list, select a time zone. Click Save. Creating a new time zone To create a new time zone Select System.

  • Page 172: Downloading The Bulk Provisioning Tool

    Follow the steps in the Welcome to Bulk Provisioning window to download the Bulk Provisioning Tool to your PC. For complete information about the options and how to use the BPT, see the Open Provisioning Interface (NN42020-123) document. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 173: Generating System Log Files

    Generating system log files On occasion, your support team can capture system information about the Provisioning Client. This menu option must not be activated unless instructed by your support team. Two types of log files that are turned on to monitor Web server activity or off (when finished monitoring Web server activity) are available: •...

  • Page 174: Assigning An Emergency Alias

    Click Add. The alias appears in the Emergency Alias List field. Click Remove to remove a number from the Emergency Numbers List field. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 175: Border Control Point 7000 Series

    Border Control Point 7000 Series This section describes how to provision the Border Control Point (BCP) 7000 series, formerly known as the RTP Media Portal. This section includes the following topics: • “What is the BCP 7000 series?” on page 175 •...

  • Page 176: Bcp 7000 Series Insertion Rules

    BCP 7000 series (a Media Portal Group) are associated with proximal locations; thus the best BCP 7000 series is selected for a call based on its proximity to the endpoints participating in the call (as each has its own associated location). NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 177: Creating A Routability Group

    Creating a Routability Group A routability group is the network topology of the end user's service area. The group consists of the locations that describe the geography that is served and the network topology that connects them. That network has firewalls and NAT devices spread throughout, so some of those locations route clearly to others, and some do not.

  • Page 178: Listing A Routability Group

    This association provides a common frame of reference with which to describe the service topology and how components relate to each other (for example, proximity and unobstructed routability). NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 page where other Domains/Locations can be added to the Routability Group...
  • Page 179 You can view a list of all Routability Groups defined in the system in the List Routability Groups page. The List Routability Groups page is accessible from within the new Media Portal menu in the MCP Provisioning Client. Navigate to the Media Portal menu, and then select the List Routability Groups menu option to reveal the List Routability Groups page in the right pane and view the complete list of currently defined Routability Groups.

  • Page 180: Creating A Media Portal Group

    Media Portal Groups are datafilled from within the Media Portal menu in the MCP Provisioning Client. Navigate to the Media Portal menu option to display the Add Media Portal Group and the List Media Portal Groups menu options. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...
  • Page 181 Select Add Media Portal Group to display the Create Media Portal Group page in the right pane and begin the multistage process of creating a new collection of colocated BCP 7000 series. Specify a unique Media Portal Group Name and identify the set of member Media Portal Resources.

  • Page 182: Listing A Media Portal Group

    The List Media Portal Groups page appears. To remove a Media Portal Group from the system, click the Delete link. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 page where other Domains or Locations can be associated to the Media Portal Group (and display the List Media Portal Groups page).
  • Page 183 A confirmation window appears, where you are required to enter your password to authenticate the request. To rename a Media Portal Group, as well as add or delete Media Portal Resources, Foreign Domains, and associated Domains or Locations, click the Modify link.
  • Page 184 NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 185: Location

    Location This section includes the following topics: • “Create a domain default location” on page 185 • “Add, modify, or delete a location” on page 187 • “Associating a user with a location” on page 190 • “Assigning a default location for an IP Phone” on page 193 •...

  • Page 186: Modifying A Domain's Default Location

    ERLs and ANIs are no longer valid. If the value in the DEPRECATED field is before the current date/time, the location or ERL is permanently deleted from the database table. For more information, see the Enhanced 911 Fundamentals (NN42020-132) document. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 187: Modifying A Subdomain's Default Location

    Modifying a subdomain’s default location When a new subdomain is created, the subdomain inherits the current location associated with the root domain by default. However, you can change this default location association to be any of the defined locations for the domain that appear in the Domain Locations drop down list.

  • Page 188: Adding A Location

    Field Location (brief description) Location (address or complete description) NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Description The location name, a brief description of the location being added. This field cannot be null. Maximum length = 30 characters.

  • Page 189: Modifying A Location

    Click Add Location to add the location, or Cancel to return to the Location Management page. A message appears saying that the location is successfully added. Modifying a location To modify a location Under the domain or subdomain where you want to modify the details about a location, select Location Services >...

  • Page 190: Associating A User With A Location

    The following procedure describes the important fields related to location and E911 that you need to provision when adding a user. To add a user Select Domains > domain_name> Users > Add user. The Add new user page appears NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 191: Listing And Modifying A Location

    Select a location from the Location drop down list to associate with a new user. Note: The default initial selected location for new user accounts is Use Domain Default Location ’Other’. However, you can select any other location from the Location drop down list to associate with a new user. In the Public Charge ID field, enter a dialable directory number (DN), a 10-digit national dial plan number, to associate with the user.
  • Page 192 The User details page appears. To change the location associated with an existing user, select another location from the Location drop down list on the User Details page. Click Save to save your changes. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 193: Assigning A Default Location For An Ip Phone

    Assigning a default location for an IP Phone IP Phones can have a default location associated with them. This default location is at the top of the list of locations offered to the first user to register for service on this client.

  • Page 194: Adding A Default Location For An Ip Phone

    To view or modify existing IP Phone information (including the device location) Select Domains. Under the domain or subdomain where you want to view or modify information about an IP Phone, select Devices > List Devices. The Lookup devices page appears. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 195: Defining Emergency Response Locations

    Enter the MAC Address of the device, if known, or leave blank and click Search for a list of all devices. The search results page appears. Click the Details link to modify device information, including location information. The Modifying a device details page appears. To change the location associated with an existing device, select another location from the Location drop down list.

  • Page 196: Foreign Domains

    Foreign Domain. The foreign domain other location is limited in that it cannot be provisioned as an ERL. Consequently, emergency calls from foreign domains are not supported by this feature. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...
  • Page 197 For nonemergency calls, a single unique location is all that is required to enable foreign domains to benefit from the Location Infrastructure (such as Media Portal insertion and selection). Provisioning Client User Guide...
  • Page 198 NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 199: Configuring Routable Services

    With the Announcements service, you can play two types of audio files to callers. Announcement type treatment/cause branding Note: Nortel supplies no default audio files with the Announcements service software. The system administrator must obtain and provision the audio files. Description Informs the caller of the status of their call.

  • Page 200: Configuring Access To Treatment Routable Services Information

    MAS. Repeat step 4 for each additional treatment file that you wish to add. A list of treatment files now appears in the Current Files field. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 201: Configuring Access To The Logical Entity

    Click Save. A message appears saying that the “Treatment files were modified successfully.” Configuring access to the logical entity To configure access to the Announcements logical entity in the domain where service is needed Select Routable Services > Treatments/Causes > Assign Pool. The Modify Treatment Announcements Pool page appears.

  • Page 202: Configuring Access To Branding Routable Services Information

    Branding announcements consist of one or more audio messages that you can chain together and for which you can specify a play-back order. Additionally, you can configure these messages to loop. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 203: Configuring Access To Branding Routable Services Information For The Announcement Logical Entity

    Configuring access to branding routable services information for the Announcement logical entity To configure branding routable services information for the Announcement logical entity Select Routable Services > Branding> Create Branding Files. The Create Branding Files page appears. Tip: In this step you are identifying the treatment files (in .wav format) that you have already placed on one MAS in the Announcements logical entity.

  • Page 204: Configuring Routable Services Information To Im Chat

    Select Routable Services > Chat > Assign Pool menu option. The Select Chat Pool page appears. In the Select Pool drop-down list, select the name of the IM Chat logical entity. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 205: Configuring Routable Services Information To Meet Me Audio Conferencing

    Click Save. Configuring Routable Services information to Meet Me audio conferencing The Meet Me Audio Conferencing service provides reservation-less multimedia conferencing based upon the Media Application Server platform. Meet Me Audio Conferencing service users have their own private conferencing resource available for meetings at any time.

  • Page 206: Configuring Routable Services Information To Music On Hold Conferencing

    Configuring access to the logical entity To configure access to the MOH conferencing logical entity in the domain where service is needed Select Routable Services > Music on Hold> Assign Pool. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 207: Assigning A Music Folder To The Moh Service

    The Create Music Folders page appears. Tip: In this step you identify the music folders containing music files in .wav format that you have already placed on one of the MAS in the Music-on-Hold logical entity. From the list of MOH pooled entities available in this domain, choose one to to assign a music folder to.

  • Page 208: Configuring Routable Services Information To Ad Hoc Audio Conferencing

    To configure access to the Mobility Gateway logical entity in the domain where service is needed Select Routable Services > Mobility Gateway > Assign Pool. The Modify Mobility Gateway Pool page appears. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...
  • Page 209 In the Select Pool drop-down list, select the name of the pool you wish to assign. Click Save. Provisioning Client User Guide...
  • Page 210 NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 211: Service Interactions

    Appendix A Service Interactions This section describes the interaction restrictions and dependencies between the following subscriber services: • Voice mail • Presence • Advanced screening • Converged desktop • Hotline • Assistant support • Assistant Console • Call Park This section includes the following topics: •...

  • Page 212: Service Interactions

    Advanced Screening Converged Desktop Device Access Restrictions NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 When the Voicemail service is assigned to a service package, and the Advanced Screening service is not assigned to the service package, then only the default route is available for the subscriber.
  • Page 213 This service... Interacts with this service... In this way... Presence Advanced Addressbook Device Access Restrictions Advanced Voice mail Screening Converged Desktop When the Presence service and the Advanced Addressbook service are assigned to a service package, and the Addressbook service parameter Maximum Number of Addressbook Entries Allowed is less than the Presence service parameter Maximum size of client friend list, then the number of friends that a subscriber...
  • Page 214 Converged Desktop Console CallPark Presence NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 When the Converged Desktop service is assigned to a service package, the subscriber can start the Multimedia PC Client in Converged Desktop mode, which basically disables the voice and video functionality of the Multimedia PC Client.
  • Page 215 This service... Interacts with this service... In this way... Call Park Calling Line ID Converged Desktop Call Waiting Disable Wireless Video Gateway Voice Mail Meet Me Conferencing Ad Hoc Conferencing Presence Advanced Screening Device Access Restrictions Hot Line Advanced Addressbook Assistant Support Assistant Console Music On Hold...

  • Page 216: Parameter Dependencies

    Parameter name: Report when inactive Autoretrieve of parked calls Presence-based Routing NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Dependent parameter/service name: Requires Inactivity Timer (in minutes) Requires Autoretrieve Timer (in seconds) Requires Presence...

  • Page 217: Understanding Telephony Routing And Translations

    Subdomains With subdomains, you can group users into smaller routing groups. For example, Nortel can have a single system supporting a Richardson domain and an Ottawa domain. Users within Nortel are assigned to subdomains but can be reached by just using the top domain. The concept of SIP subdomains is similar to the email domains used within an enterprise.

  • Page 218: Class Of Service

    You can assign a single CoS value to a list of routes, domain, subdomain or a subscriber. This allows or restricts a subscriber in the subdomain to access routes in the parent and other subdomains. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 219: Session Manager Routing Stages

    • A domain, subdomain, or subscriber has access to the routes if the assigned CoS permits access to the routes. The domain-based CoS value is used to determine the telephony routes for incoming sessions from gateways or other SIP networks. In these scenarios the Uniform Resource Identifier (URI) domain does not host the originator so for the security purposes the CoS of the URI domain is applied to screen the call.

  • Page 220: Telephony Routing Terminology

    SIP domain. The following additional options can be applied to routes in the route list: • permit all incoming sessions from other domains • block all incoming sessions from other domains • redirect all incoming session from other domains NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 221: Example Of Telephony Route Redirection Between Domains

    • permit all incoming sessions from other subdomains • block all incoming sessions from other subdomains • redirect all incoming session from other subdomains Example of telephony route redirection between domains The following figure shows an example of a telephony redirect imposed by a route list in the xyz.com domain when a session originates from the abc.com domain.

  • Page 222: Routes

    Private telephony routes Private telephony routes are used for abbreviated telephony style digit dial plans. For example, private routes can be configured for a 5-digit dial plan between selected subscribers in a domain. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 223: Sip And Gateway Routes

    SIP and gateway routes SIP and gateway routes provide access to a gateway to SIP routes that point to other SIP domains and subdomains for inter-SIP domain routing using telephony-style dial plans. Sample dial plan for telephony routes This section provides a sample dial plan for provisioning the following telephone routes: •...
  • Page 224 The domain xyz.com defines a CoS, all_dial_plans, that is available to all subscribers in this domain. Tip: It is assumed that each subscriber is assigned a 10-digit alias in all the domains. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 225: Example Dial Plan Assignments

    Example dial plan assignments The following table provides an example list of subscribers, subscriber aliases, and CoS assignments in the domains. Subscriber Alias lobby 9726850000 paul 9726851000 john 9726852000 fred 2146842000 Dial plan description The dial plan for the two parent domains (abc.com and xyz.com) uses the various digit ranges described in the following table.

  • Page 226: Associating Cos And The Route

    “Create the subscribers and assign the CoS” on page 228 • “Create gateways, gateway routes and trunk groups” on page 228 NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Routes 5+4 digits to reach subscribers in rich.abc.com 5+4 digits to reach subscribers in rich.abc.com 9+10 digits to reach a PSTN subscriber.

  • Page 227: Create The Parent And Subdomains

    • “Create the telephony routes” on page 229 • “Create the telephony route lists and assign CoS” on page 235 • “Test the telephony routing configuration” on page 237 Create the parent and subdomains To create the parent and subdomains Log on to the SIP Provisioning Client.

  • Page 228: Create The Subscribers And Assign The Cos

    Create gateways, gateway routes and trunk groups Before assigning a gateway route to a dial plan, create the gateway and trunk groups. A SIP PRI gateway is used with following parameters provisioned on the gateway: NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 229: Create The Telephony Routes

    • The gateway’s IP address is 192.12.12.12. • The trunk group assigned to domain abc.com is pstn_trunk_group for facing with the PSTN network. This example uses a gateway route to terminate 9+10 digits to PSTN subscribers. To create a gateway, gateway route, and trunk group Select Services Nodes >...

  • Page 230: Adding A Private Route To Subdomain Rich.abc.com

    Provision a 5-digit dial plan as shown in the following figure. The prefix 97268 is used to create the 10-digit alias assigned to the subscriber. Click Save. The following window appears. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 231: Adding Sip Routes To Abc.com And Xyz.com

    Click the Change Parameters link. Configure the Subscriber Not Found option to STOP. The STOP option terminates the call if a subscriber cannot be found in the rich.abc.com domain. Click Save. The following window appears indicating a 5-digit private route is created for subdomain rich.abc.com.
  • Page 232 In this route, the 6 prefix is removed and 214 is prefixed to determine the user alias in xyz.com. Click the Change Parameters link to configure the route list options. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Number From...
  • Page 233 Provision the SIP route to point to the xyz.com domain as shown in the following figure. The STOP option terminates the call if a subscriber with the prefix 214+7 digits cannot be found in xyz.com. Click Save. Select Domains > abc.com > Telephony Route > List TelephonyRoute to view a list of the telephony routes as shown in the following figure.

  • Page 234: Adding A Telephony Route To Abc.com

    In this route the 9 prefix is removed before sending the request to the PRI Gateway as shown in the following figure. Click Save. Click the Change Parameters link on the route listing window. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 235: Create The Telephony Route Lists And Assign Cos

    Provision the gateway route and options as shown in the following figure. By selecting the PUBLIC option, the public charge ID assigned to a subscriber in abc.com is sent as the calling number to the PSTN. Click Save. The Telephony Route Listing for abc.com page appears. Click the List Telephony Routes menu option to view the list of telephony routes.
  • Page 236 CoS. This route is available to subscribers named john and paul in the abc.com domain. Because local_dial_plan is a lower CoS than company_dial_plan, both route lists are available to the subscriber named john. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 block calls from other domains accessing this route...

  • Page 237: Test The Telephony Routing Configuration

    Select Domains > abc.com > Telephony Routes > List RouteLists to view the route list as shown in the following figure. Create a route list in domain xyz.com and assign it the CoS of all_dial_plans. Select Domains > abc.com > rich.abc.com > Telephony Routes > Add RouteList to add a route list that contains the private route created earlier for the 5-digit dialing between the subscribers in the rich.abc.com subdomain.
  • Page 238 Verify that the subscriber named lobby can reach the subscriber named paul by dialing 51000. The data for translations trace and results are shown in the following figure. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Paul’s 5-digit extension...
  • Page 239 Verify that the subscriber paul can reach the PSTN network using the 9+10-digit dial plan. The data for translations trace and results are shown in the following figure. Provisioning Client User Guide...
  • Page 240 Verify that subscriber named paul in subdomain rich.abc.com cannot reach the SIP domain xyz.com subscriber named fred with the 214684200 alias using the 6+8-digit dial plan. The data and results are shown in the following NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Fred’s 10-digit alias...
  • Page 241 figure. Paul only has a CoS of local_dial_plan; therefore, the route_to_xyz route list is not available. Provisioning Client User Guide...
  • Page 242 NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 243: 911 Emergency Notification

    Appendix C 911 Emergency Notification Note: You must have telephony routing and domain management provisioning rights to perform the tasks in this section. This section describes how to configure 911 emergency notification using the Provisioning Client and the Personal Agent. This section includes the following topics: •...

  • Page 244: Configure Instant Message Notifications

    Provisioning Client and the Personal Agent. Use this client... Provisioning Client Personal Agent NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 To configure... • an emergency subscriber per subdomain • an OSN subscriber per subdomain •...

  • Page 245: Using The Provisioning Client To Add Emergency Subscribers And Telephony Routes

    Tip: Because telephony routes are only unique within a subdomain, you cannot have more than one OSN location per subdomain Using the Provisioning Client to add emergency subscribers and telephony routes Use the Provisioning Client for the following: • “Creating a CoS for the 911 notification” on page 245 •...

  • Page 246: Adding A Private Telephony Route

    911) must be changed based on the username of the pseudo emergency subscriber. The prefix field is the only field that is different between every telephony route in every subdomain. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 247: Adding A Gateway Telephony Route

    Click Save. The Telephony Route Listing for the domain appears (for example, abc.com domain). Click the Change Parameters link and select CONTINUE from the drop down list. Click Save. Select Telephony Routes > Add RouteList. Complete the fields for the new telephony route in the The Create New Telephony Route window.
  • Page 248 ID assigned to a subscriber in abc.com is sent as the calling number to the PSTN. Click the List Telephony Routes menu option to view the list of telephony routes. Notice the two routes in this listing. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 249: Adding An Emergency Subscriber

    Adding an emergency subscriber To add an emergency subscriber to a domain or subdomain Select Domains. Select a domain (or a subdomain of a domain). Select User > Add User. The Add new user window appears. Enter a name for the emergency subscriber (for example, 55911). Enter and confirm a password for the subscriber.

  • Page 250: Using The Personal Agent To Route 911 Emergency Notifications

    Select the Ring my devices in the following ordered lists option. d From the drop down list, select the maximum number of times to ring the phone. Nortel recommends to configure the number to ring Forever. In the phone number field, enter the phone number for the PSAP. The Type field can remain as Other.
  • Page 251 Enter a checkmark in the check box next to “Push web page” to push a Web page (OSN address) to: sip:guarddeskA@abc.com. Click OK. Click Finish. On the Step 5. Finish screen, enter a name for the route. 10 Enter a checkmark in the Make route active check box. 11 Click Save.
  • Page 252 NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 253: Provisioning Sequence

    Appendix D Provisioning Sequence This section describes the sequence of provisioning tasks. Sequence of tasks The following table provides a step-by-step provisioning sequence. Step Description Define roles and rights. Use to create a new Administrator. Define new domains. Define service parameters and assign to domains.
  • Page 254 System Management Console, add IPCM cluster and assign to domain. Add domain status reasons. Add users to domains. NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Tasks Create service package. Assign service packages to domains and subdomains. Assign services to subdomains.
  • Page 255 Step Description If not autoprovisioning, assign devices to domains. Assign Service Nodes. Define domain telephony routes and parameters. Define banned users for a domain. Tasks Add device—auto provisioning allows the IP Phone 2002 and IP Phone 2004 Internet Telephones to be provisioned when it is first turned-up at the desktop.
  • Page 256 NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...

  • Page 257: Index

    Standard Index access code acronyms activation key Ad hoc conferencing routable services setting up adding a user administration overview administrator adding listing viewing details alias converged deleting listing modifying announcement service branding treatment/cause audience ban list definition setting up viewing branding routable services Bulk Provisioning Tool (BPT)

  • Page 258: Nn42020-105 Mcs 5100 Release 4.0 Standard 01.06 November

    FMT device access restriction idle display maximum number of presence subscriptions accepted NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Meet Me Entry/Exit Indication Meet Me IM Enabled Meet Me Operator User ID Password Policy PDIL timer...
  • Page 259 Music on hold routable services New in this release Nortel Technical Publications (NTPs) number qualifier On Site Notification (OSN) online help question mark help using OSN (On Site Notification)
  • Page 260 Ad hoc conferencing announcements IM chat Meet Me audio conferencing Music on hold NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007 Routes RTP Media Portal and media portal groups Insertion Rules selection process schema config (LDAP)
  • Page 261 video voicemail service service package assigning conference services assigning services assigning to domain assigning to subdomain creating customizing definition deleting downgrading interactions matrix 212, listing listing services modifying restrictions and dependencies 212, table of interactions upgrading service parameters defining SIP-based voice mail server adding application server parameter client contact parameter...
  • Page 262 ID service package status reason time zone user name Virtual Private Networks (VPNs) voice mail server types adding a SIP-based voice mail server deleting line-based listing modifying provisioning SIP-based trunk-based NN42020-105 MCS 5100 Release 4.0 Standard 01.06 November 2007...
  • Page 263 Provisioning Client User Guide...
  • Page 264 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), and the Globemark are trademarks of Nortel Networks.

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