Nortel IP Phone 1210 User Manual
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Nortel IP Phone 1210 User Manual

Communication server 1000
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Nortel Communication Server 1000
Nortel IP Phone 1210
User Guide

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Summary of Contents for Nortel Nortel IP Phone 1210

  • Page 1 Title page Nortel Communication Server 1000 Nortel IP Phone 1210 User Guide...

  • Page 3: Revision History

    Revision history Revision history October 2008 Standard 01.09. This document is up-issued to support Nortel Communication Server 1000 Release 5.5. April 2008 Standard 01.08. This document is up-issued to support Nortel Communication Server 1000 Release 5.5. April 2008 Standard 01.07. This document is up-issued to support Nortel Communication Server 1000 Release 5.5.
  • Page 4 Revision history December 2007 Standard 01.01. This document is issued to support Nortel Communication Server 1000 Release 5.5.

  • Page 5: Table Of Contents

    Contents Contents Welcome ......... 9 Feature overview .
  • Page 6 Contents Selecting date and time format ......41 Accessing display diagnostics ......41 Selecting a local dialpad tone .
  • Page 7 Using Off-hook dialing ......64 Using On-hook dialing ......65 Using Handsfree dialing .
  • Page 8 Contents Using Radio Page ......97 Miscellaneous Call Features ......99 Charging a call or charging a forced call .

  • Page 9: Welcome

    Welcome Your Nortel IP Phone 1210 brings voice and data to your desktop. IP Phone 1210 can directly connect to a Local Area Network (LAN) through an Ethernet connection. This guide contains the following topics: • “Using your IP Phone 1210” on page 23 •...
  • Page 10 Welcome Conference Services Applications • wall-mountable • LCD display screen • high-quality speaker phone • volume control keys to adjust the ringer, speaker, handset, and headset volume • hearing aid compatibility • 10/100 Ethernet ports one Ethernet port for LAN connection one Ethernet port for optional PC connection •...
  • Page 11 Welcome Figure 1: IP Phone 1210...

  • Page 12: Regulatory And Safety Information

    Regulatory and safety information Regulatory and safety information This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation.
  • Page 13 Jurisdiction Standard United States UL 60950-1 Canada CSA 60950-1-03 European EN 60950-1 Community +A11 Australia/New AS/NZS Zealand 60950.1:2003 Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements Table 1 on page 13 shows the EMC compliance for various jurisdictions. Table 1: EMC compliance for various jurisdictions (Part 1 of 2) Jurisdiction Standard...
  • Page 14 Regulatory and safety information Table 1: EMC compliance for various jurisdictions (Part 2 of 2) Jurisdiction Standard European EN 55022 Community EN 55024 EN 61000-3-2 EN 61000-3-3 Japan VCCI Table on page 14 shows the Safety compliance for various jurisdictions. Table 2: Safety compliance for various jurisdictions (Part 1 of 2) Jurisdiction...
  • Page 15 Regulatory and safety information Description Safety of Information Technology Equipment ITE equipment - Safety - Part 1: General requirements Safety of Information Technology Equipment or Nortel Networks GmbH Description Class A Emissions: FCC Rules for Radio Frequency Devices (see Notes 1 and 2)
  • Page 16 The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment •...
  • Page 17 Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à...

  • Page 18: Denan Regulatory Notice For Japan

    EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany DenAn regulatory notice for Japan...
  • Page 19 Regulatory and safety information Connecting to the Local Area Network Severe damage to your IP Phone can occur if you plug the phone into an ISDN connection. Consult your system administrator to ensure you plug your IP Phone 1210 into a 10/100 BaseT Ethernet jack. Operation The earpiece and mouthpiece of the handset can attract and retain small objects.

  • Page 20: How To Get Help

    How to get help How to get help This section explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and...

  • Page 21: Getting Help Through A Nortel Distributor Or Reseller

    How to get help www.nortel.com/erc Getting Help through a Nortel distributor or reseller If you purchase the service contract for your Nortel product from a distributor or an authorized reseller, contact the technical support staff of the distributor or reseller.
  • Page 22 How to get help...

  • Page 23: Using Your Ip Phone 1210

    Using your IP Phone 1210 After you familiarize yourself with the IP Phone 1210 features, you can start to use the phone. This section describes how to use the IP Phone 1210. Getting started The following section introduces the important details of the IP Phone 1210.

  • Page 24: Ip Phone 1210 Display

    Using your IP Phone 1210 IP Phone 1210 display Your IP Phone 1210 display is divided into two display areas: • The upper display area is for information such as caller number, caller name, feature prompt string, user-entered digits, date and time (or call timer, if provisioned in the Telephone Options menu), and telephone information.
  • Page 25 A triangle before a soft key label, indicates the feature is active. More.. Press the of context-sensitive soft keys (self-labeled). Use the (Volume +) the volume of the ringer, handset, headset, speaker, and Handsfree features. Press the upper button to increase the volume, and (Volume -) press the lower button to decrease the volume.
  • Page 26 Using your IP Phone 1210 (Hold) (Applications) (Headset) Use the keys to scroll through Navigation menus and lists that appear on the LCD screen. The outer part of this key cluster is used for up, down, left, and right movements. Use the Up and Down keys to scroll up and down the menu, and the Left and Right keys to position the cursor.
  • Page 27 Press the active call. (Goodbye) When a message is waiting, the red Alerter/Message Waiting the top center of the phone flashes. The indicator also flashes to indicate an incoming call. Each alert has a unique flash cadence. Press the conference. Press the navigation keys to access the following (Services)
  • Page 28 Using your IP Phone 1210 (Services) (continued) (Services) — Ring type — Call Timer — On-hook default path — Change Feature Key Label — Live Dialpad • Password Admin — Station Control Password Note: Password Admin available on all IP Phone 1210 sets. Consult your system administrator.

  • Page 29: Call Features And Flexible Feature Codes

    Call features and Flexible Feature Codes Some features are not available on all telephones. Call features and Flexible Feature Codes (FFCs) must be assigned to your telephone and supported by system software. Contact your system administrator to configure these features and codes on your telephone. Note: Use table “Flexible Feature Codes”...

  • Page 30: Installing Your Ip Phone 1210

    Installing your IP Phone 1210 Installing your IP Phone 1210 This section details the steps and precautionary measures to perform during IP Phone installation. The standard IP Phone 1210 package includes the following accessories: • foot stand • handset • handset cord •...
  • Page 31 Figure 3: Connections on the IP Phone 1210 Perform the following steps to connect the components of the phone and to install the phone. • “Attaching the foot stand (optional)” on page 32 • “Connecting the handset” on page 32 •...

  • Page 32: Attaching The Foot Stand (Optional)

    Installing your IP Phone 1210 Attaching the foot stand (optional) Attach the foot stand in the appropriate slots depending on the desired angle for your IP Phone. If you insert the foot stand into the upper slots, your IP Phone sits at a 25-degree angle. If you insert the foot stand into the lower slots, your IP Phone sits at a 55-degree angle.

  • Page 33: Connecting The Power (Optional)

    1. Plug the headset cord into the headset jack on the back of the IP Phone marked with the Figure 3 on page 31 Phone. 2. Thread the cord through the channel in the side of the foot stand. 3. Set up the headset according to the headset instructions. Connecting the power (optional) Your IP Phone supports AC power and Power over Ethernet (PoE).

  • Page 34: Connecting The Lan Ethernet Cable

    Installing your IP Phone 1210 Connecting the LAN Ethernet cable Note: Your IP Phone 1210 supports both AC power and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order separately the optional AC adapter. To use PoE, where power is delivered over the CAT5 cable, the LAN must support PoE, and you do not need an AC adapter.

  • Page 35: Wall-Mounting The Ip Phone (Optional)

    Wall-mounting the IP Phone (optional) You can install your IP Phone on a wall. Wall-mount the IP Phone using the two keyholes on the back of the IP Phone. You do not need the foot stand for wall-mounted applications. 1. Remove the foot stand. 2.

  • Page 36: Customizing Your Ip Phone 1210-Basic Features

    Customizing your IP Phone 1210—basic features Customizing your IP Phone 1210—basic features This section explains how you can customize the features on your IP Phone 1210 to meet your requirements. Note: Call features and Flexible Feature Codes (FFC) must be assigned to your IP Phone and supported by system software.
  • Page 37 Customizing your IP Phone 1210—basic features • “Adjusting volume” on page 38 • “Adjusting the display screen contrast” on page 39 • “Selecting a language” on page 40 • “Selecting date and time format” on page 41 • “Accessing display diagnostics” on page 41 •...

  • Page 38: Adjusting Volume

    Customizing your IP Phone 1210—basic features Select Cancel Adjusting volume Use the following procedure to adjust the volume. 5. Press the key. The display Enter provides information required to adjust your selection. 6. Press the soft key to save Select changes and return to the menu.

  • Page 39: Adjusting The Display Screen Contrast

    Customizing your IP Phone 1210—basic features Down Select Cancel Adjusting the display screen contrast You can adjust the contrast using the recommends that you use the Use the following procedure to adjust the display screen contrast. 4. Press the Down increase or decrease the volume.

  • Page 40: Selecting A Language

    Customizing your IP Phone 1210—basic features Select Cancel Selecting a language Information that appears on the display is available in multiple languages. This language setting controls the language only for phone features. Use the following procedure to configure the (Services) Select Cancel 3.

  • Page 41: Selecting Date And Time Format

    Customizing your IP Phone 1210—basic features Selecting date and time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. Use the following procedure to select a date and time format. (Services) Select Cancel Accessing display diagnostics The Display diagnostics command tests the IP Phone display screen and...

  • Page 42: Selecting A Local Dialpad Tone

    Customizing your IP Phone 1210—basic features Cancel Selecting a local dialpad tone When you press a key, the response can be a Dual-Tone Multi- Frequency (DTMF) sound, a single tone, or no sound. This is known as the Local Dialpad Tone. Use the following procedure to choose a local dialpad tone.

  • Page 43: Viewing Ip Phone Information

    Customizing your IP Phone 1210—basic features Select Cancel Viewing IP Phone information The Local Set Info option displays the following phone-specific information: • General Info • Set IP Info • Ethernet Info • Server Info • Encryption Info • Location Info Use the following procedure to view IP Phone information: (Services) Cancel...

  • Page 44: Performing Diagnostics

    Customizing your IP Phone 1210—basic features Performing diagnostics The Diagnostics item displays the following phone-specific information: • Diag Tools (Ping, do Route Traces) • EtherStats (Speed, Auto Neg, CRC Errors, Collision) • IP Stats (Packet Info) • RUDP Stats (Message receive or transmit) •...

  • Page 45: Selecting A Ring Type

    Customizing your IP Phone 1210—basic features Selecting a ring type Use the Ring type option to configure the IP Phone ring tone. Use the following procedure to select a ring type: (Services) Play Select Stop Cancel 1. Press the Services Options, and select Telephone type.

  • Page 46: Enabling Or Disabling Call Timer

    Customizing your IP Phone 1210—basic features Enabling or disabling Call Timer The call timer measures the call duration. Use the following procedure to enable or disable Call Timer. (Services) Select Cancel 1. Press the Services Options, and select Telephone Timer. 2.

  • Page 47: Enabling Onhook Default Path

    Customizing your IP Phone 1210—basic features Enabling OnHook Default Path Use OnHook Default Path option to choose either the Headset or the Handsfree to operate your IP Phone. Use the following procedure to enable OnHook Default Path. (Services) Select Cancel Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the...
  • Page 48 Customizing your IP Phone 1210—basic features Use the following procedure to configure Live Dialpad. (Services) Select Cancel 1. Press the Services Options, and select Telephone Dial Pad. 2. Press the up or down keys to scroll, and select one of the following: —...

  • Page 49: Customizing Your Ip Phone 1210-Advanced Features

    Customizing your IP Phone 1210—advanced features Customizing your IP Phone 1210—advanced features You can customize features on your IP Phone 1210 to meet your requirements. This section describes how to customize the advanced features. CAUTION Many of the options discussed in this section are for the system administrator only.

  • Page 50: Managing Your Station Control Password

    Customizing your IP Phone 1210—advanced features Managing your Station Control Password You can assign a Station Control Password (SCPW) to • lock your IP Phone and prevent the misuse of your IP Phone • use password-protected features such as using the Redial List, and using the Callers List Note: Your system administrator defines your initial SCPW.

  • Page 51: Configuring An Electronic Lock On Your Ip Phone

    Customizing your IP Phone 1210—advanced features Select Configuring an Electronic Lock on your IP Phone Use the Electronic Lock feature to prevent others from making calls from your IP Phone. Your SCPW controls the Electronic Lock feature. To change your Station Control Password, see Control Password”...

  • Page 52: Unlocking Your Ip Phone 1210

    Customizing your IP Phone 1210—advanced features (Goodbye) Unlocking your IP Phone 1210 Use the following procedure to unlock your IP Phone 1210. 3. Dial your Station Control 4. If you dial locally, press the key. If you dial the FCC remotely, dial your 1.

  • Page 53: Configuring The Local Tools Menu

    Customizing your IP Phone 1210—advanced features (Goodbye) Configuring the Local Tools menu Your IP Phone 1210 has both local and server-based telephone tools and features. This section discusses the various tools and features available locally on your IP Phone 1210. CAUTION Many of the options discussed in this section are for administrator use only.
  • Page 54 Customizing your IP Phone 1210—advanced features • “4. Lock Menu” on page 58 If a menu command has a number in front of it, you can select the command by pressing the associated key on the dialpad. For example, in the Local Tools menu, access on the dialpad.
  • Page 55 Customizing your IP Phone 1210—advanced features Table 6: Navigation key functions in dialog boxes (Part 2 of 2) Function arrow key Go to the next Edit item. Right arrow key Go to the previous Edit item. Left Turn Edit mode on or off. Enter Select or clear a check box.

  • Page 56: Preferences

    Customizing your IP Phone 1210—advanced features 1. Preferences Use the 1.Preferences • “1. Contrast” on page 56 • “2. Language” on page 56 1. Contrast Use the tool to alter the physical settings of the display. Contrast Note: Changes made to the display lost if you reset the phone.

  • Page 57: Local Diagnostics

    Customizing your IP Phone 1210—advanced features Use the following procedure to select a language (Services) Cancel Note: The language setting only controls the language used in the local menus on your phone. To select the language for features on your phone, press the select Language…...

  • Page 58: Network Configuration

    Customizing your IP Phone 1210—advanced features CAUTION Local Diagnostics, Network Configuration, and Lock Menu tools are for the system administrator use only. Press the soft key at any time while you customize the phone Return using the Local Diagnostics submenu options to return to the previous Local Diagnostics submenu.
  • Page 59 Customizing your IP Phone 1210—advanced features Consult your system administrator to confirm the availability of the Virtual Office feature on your IP Phone. The IP Phone used as a remote phone to connect to your IP Phone 1210 need not necessarily be an IP Phone 1210. the IP Phones on which you can use Virtual Office to connect to your IP Phone 1210.

  • Page 60: Logging In To Virtual Office

    Customizing your IP Phone 1210—advanced features Logging in to Virtual Office Use the following procedure to activate Virtual Office on your Office IP Phone from your Remote IP Phone perform the following steps. (Services) 1. Press the Services 2. Press the up or down keys to scroll, and select Virtual Office 3.

  • Page 61: Using Virtual Office On Your Remote Ip Phone

    Customizing your IP Phone 1210—advanced features A successful logon transfers all the features, time, date, and tones of your Office IP Phone to your Remote IP Phone. Your Virtual Office session expires after a fixed period of time, which your system administrator determines.
  • Page 62 Customizing your IP Phone 1210—advanced features Disconnecting your office IP Phone from a remote IP Phone Use the following procedure to disconnect your office IP Phone from a remote IP Phone. Home Virtual Logging out of Virtual Office While working on a remote phone, you can log out of Virtual Office using the following steps.

  • Page 63: Operating Your Ip Phone 1210

    Operating your IP Phone 1210 This section describes how to operate your IP Phone 1210. It describes the operations like “Entering and editing text” on page 63 call” on page Entering and editing text You can enter and edit text on your IP Phone 1210 using the following methods: •...

  • Page 64: Making A Call

    Operating your IP Phone 1210 Table 9: Editing soft key description (Part 2 of 2) Soft key Case Delete Done/Select/Enter More Making a call This section describes the various ways you can make a call from your IP Phone 1210. •...

  • Page 65: Using On-Hook Dialing

    (Goodbye) Using On-hook dialing Perform the following steps to make a call without lifting the handset. (Goodbye) Operating your IP Phone 1210 3. To terminate the call, return the handset to the cradle Press the Goodbye 1. Leave the handset in the cradle. 2.

  • Page 66: Using Handsfree Dialing

    Operating your IP Phone 1210 Using Handsfree dialing Use handsfree dialing to make a call using the built-in microphone and speaker, or a headset. During a call, you can perform the following tasks: • “Terminating a handsfree call” on page 66 •...

  • Page 67: Using A Headset

    Muting a handsfree call Use the following procedure to mute a handsfree call. (Mute) (Mute) Switching from handsfree to handset mode Use the following procedure to switch from handsfree to handset mode. Switching from handset mode to handsfree Use the following procedure to switch from handset mode to handsfree. Using a headset Use the following procedure to use a handset.

  • Page 68: Using Predial

    Operating your IP Phone 1210 Switching from handsfree to headset Use the following procedure to switch from handsfree to headset. Using Predial Use the Predial feature to enter, preview, and edit numbers before you make a call. Making a call Use the following procedure to make a call using the Predial feature.

  • Page 69: Activating Ring Again

    Editing a Predial number Use the following procedure to edit a Predial number. Clear Activating Ring Again Use the Ring Again feature to automatically redial the number if you receive a busy tone, or if your called party does not answer. Your IP Phone rings when the person you called becomes available.
  • Page 70 Operating your IP Phone 1210 Ring Again Calling a Ring Again party after notification Use the following procedure to call a Ring Again party after notification. Ring Again 2. Press the Ring Again Enter the Ring Again Activate Feature Code. 1.

  • Page 71: Using Speed Call

    Deactivating Ring Again before notification Use the following procedure to deactivate Ring Again. Ring Again Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code. You can store, edit, and automatically dial frequently called phone numbers.
  • Page 72 Operating your IP Phone 1210 SpcCtl Making a call using Speed Call Use the following procedure to make a call using Speed Call. SpcCtl 5. Press the soft key again to save SpcCtl the code and number. The flashing icon turns off. 1.

  • Page 73: Using System Speed Call

    Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone. SScUsr SScCtl Answering a call Each incoming call causes the IP Phone to ring, the LCD indicator beside the line (DN) key to flash, and the Message Indicator lamp to flash.

  • Page 74: Managing Calls During A Call

    Operating your IP Phone 1210 Managing calls during a call You can use the following features during a call: • “Using Call Hold” on page 74 • “Using Call Waiting” on page 75 • “Transferring a call” on page 76 •...

  • Page 75: Using Call Waiting

    Retrieving a call on hold Use the following procedure to retrieve a call on hold. (Hold) Using Call Waiting The Call Waiting feature produces a tone to alert you to an incoming call when you are already on a call. Call Waiting also places the current call on hold while you answer the new call.

  • Page 76: Transferring A Call

    Operating your IP Phone 1210 Returning to the original call Use the following procedure to return to the original call. (Hold) (Goodbye) Transferring a call Use the Transfer feature to redirect a call to the appropriate person. Transferring a call to a third party Use the following procedure to transfer a call to a third party.

  • Page 77: Using Timed Reminder Recall

    Trans Returning to the original call if the transfer is incomplete Use the following procedure to return to the original call if the transfer is incomplete. Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive an automatic reminder tone when a transferred call is not answered.

  • Page 78: Using Attendant Recall

    Operating your IP Phone 1210 Trans If the transferred call is not answered, your IP Phone rings. Returning to the original call if the transferred call is unanswered Use the following procedure to return to the original call if the transferred call is unanswered.

  • Page 79: Using Call Park

    (Goodbye) Using Call Park Use the Call Park feature to hold (park) your active call temporarily and retrieve a call from any IP Phone. Using Call Park does not tie up a line. Parking a call on the System Park DN To park a call on the System Park DN or your own DN, perform the following procedure.

  • Page 80: Retrieving A Parked Call

    Operating your IP Phone 1210 Park Parking a call using the SPRE code or FFC To park a call using the SPRE code or FFC, perform the following procedure. Trans Conf Trans Conf Retrieving a parked call Use the following step to retrieve a parked call. 3.

  • Page 81: Recording A Calling Party (Caller) Number

    Note: When Call Park is configured network-wide, you can use this feature across networks. You can configure a System Park extension to automatically park most calls. Park Recording a Calling Party (Caller) Number During a call use the Calling Party Number feature to record the calling party number, or to charge the call to an account number.

  • Page 82: Displaying Call Details

    Operating your IP Phone 1210 Displaying call details During an active call, use the Display feature to display the caller’s number and name (if available) without interfering with the call. Display Managing calls while away from your desk You can use the following features when you are away from your desk to manage an incoming call and to ensure you do not miss a call: •...

  • Page 83: Using Internal Call Forward

    Fwd. Deactivating Call Forward Use the following procedure to deactivate Call Forward. Fwd. Reinstating a Call Forward number Use the following procedure to reinstate Call Forward number. Using Internal Call Forward Use Internal Call Forward to forward only those calls that originate from internal DNs.
  • Page 84 Operating your IP Phone 1210 Forwarding internal calls only Use the following procedure to forward internal calls only. IntForward. IntForward. Deactivating Internal Call Forward Use the following procedure to deactivate Internal Call Forward. IntForward. 1. Press the IntForward Lift the handset and enter the Call Forward Activate 2.

  • Page 85: Using Remote Call Forward

    Reinstating Internal Call Forward number Use the following procedure to reinstate Internal Call Forward number. IntForward Using Remote Call Forward Use the Remote Call Forward feature to forward calls on your IP Phone to another from a remote IP Phone. Activating Remote Call Forward Use the following procedure to activate Remote Call Forward.
  • Page 86 Operating your IP Phone 1210 Deactivating Remote Call Forward Use the following procedure to activate Remote Call Forward. 5. Dial your DN. To reinstate call forward to the previous call forward number, press the (Do not perform steps 6 and 7.) 6.
  • Page 87 Operating your IP Phone 1210 4. Dial your Station Control Password. 5. After you hear the dial tone, dial your 6. Press the key.

  • Page 88: Managing Multiparty Calls

    Operating your IP Phone 1210 Managing multiparty calls Use the following features to enable multiparty conversations: • “Using Call Join” on page 88 • “Setting up a Conference Call” on page 88 • “Using Conferee Selectable Display” on page 89 •...

  • Page 89: Using Conferee Selectable Display

    Conf (Goodbye) Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and to disconnect a conferee from the conference call. Viewing active conferees Use the following procedure to view active conferees. ConfDsp Operating your IP Phone 1210 2.
  • Page 90 Operating your IP Phone 1210 (Goodbye) Disconnecting a conferee Use the following procedure to disconnect a conferee. ConfDsp (Goodbye) indicator. Each key press changes the screen to show a different active conferee. This action has no effect on the display of other IP Phones involved in the conference.

  • Page 91: Using Group Call

    Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer. Calling group members Use the following procedure to call group members. GrpCl Operating your IP Phone 1210 1.
  • Page 92 Operating your IP Phone 1210 Answering a group call Use the following procedure to answer a group call. Ending a group call Use the following procedure to end a group call. (Goodbye) 1. Lift the handset. Note the following about notification tones: —...

  • Page 93: Managing Calls While Busy At Work

    Managing calls while busy at work Using Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to all callers. Activating Make Set Busy Use the following procedure to activate Make Set Busy. MakeSetBsy Deactivating Make Set Busy Use the following procedure to deactivate Make Set Busy.

  • Page 94: Hotel Applications

    Operating your IP Phone 1210 Hotel applications Hotel applications are a group of hospitality features that increase the value of the IP Phone 1210. In a hotel environment guests can access the following service: • “Configuring Automatic Wake-Up” on page 94 Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call.
  • Page 95 (Goodbye) Cancelling Automatic Wake-Up call Use the following procedure to cancel Automatic Wake-Up call. (Goodbye) Verifying Automatic Wake-Up call Use the following procedure to verify Automatic Wake-Up call. Operating your IP Phone 1210 4. Press the Goodbye 1. Lift the handset. 2.

  • Page 96: Paging Features

    Operating your IP Phone 1210 (Goodbye) Paging features The IP Phone 1210 supports the following paging voice call features: • “Using Call Page Connect to make an announcement” on page 96 • “Using Radio Page” on page 97 Using Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system.

  • Page 97: Using Radio Page

    (Goodbye) Using Radio Page Use the Radio Page feature to page a user and stay on the line until the called party answers. The paged user answers the call after entering a special Page Meet-Me code from any IP Phone. Using Automatic Preselection (Meet-Me page) Perform the following procedure to use Automatic Preselection.
  • Page 98 Operating your IP Phone 1210 (Goodbye) Using Automatic Post-selection The called party is either busy on the IP Phone or away from their desk. To page the called party, you need not redial the number of the called party. RadPag (Goodbye) 4.

  • Page 99: Miscellaneous Call Features

    Answering a Radio Page If you carry a Radio Pager, a page indicates that a caller tried to reach you by dialing your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any IP Phone. Miscellaneous Call Features Some call features are available only if your system administrator configures them.
  • Page 100 Operating your IP Phone 1210 Charging a local or long-distance call to an account before you dial Use the following procedure to charge a local or long-distance call to an account before you dial. Charge Charging a transferred call to an account Use the following procedure to charge a transferred call to an account.
  • Page 101 Charge Trans Charging a conference call to an account Use the following procedure to charge a call to an account when you add someone to a conference call Conf Operating your IP Phone 1210 2. Press the soft key. Charge Dial the Call Detail Recording 3.
  • Page 102 Operating your IP Phone 1210 Charge Conf 2. Press the soft key. Charge Dial the Call Detail Recording 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. 5. Press the Conference FFC.

  • Page 103: Using Privacy Release

    Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. PrvRls Using External Server Applications Use External Server Applications to directly access a variety of applications from your IP Phone 1210. To learn more about the available features and services, contact your system administrator.

  • Page 104: Troubleshooting Your Ip Phone 1210

    Troubleshooting your IP Phone 1210 Troubleshooting your IP Phone 1210 This section provides basic information about troubleshooting your IP Phone 1210 if Virtual Office causes a problem. For additional help, see “How to get help” on page Virtual Office Table 10 lists error messages and describes actions to correct the causes.
  • Page 105 Table 10: Troubleshooting Virtual Office (Part 2 of 4) Displayed Probable cause message Invalid ID (2) Incorrect User ID entered. Invalid ID (3) Incorrect User ID entered. User ID in Gatekeeper database points to originating Call Server. Locked from Three failed attempts to Login enter the correct Station Control...
  • Page 106 Troubleshooting your IP Phone 1210 Table 10: Troubleshooting Virtual Office (Part 3 of 4) Displayed Probable cause message Permission Incorrect User ID Denied (4) entered. Attempt to log on to a remote IP Phone 1120E or a IP Softphone 2050 from an IP Phone 1140E(some restrictions apply).

  • Page 107: Flexible Feature Codes

    Table 10: Troubleshooting Virtual Office (Part 4 of 4) Displayed Probable cause message Server Network problem. Unreachable (2) Flexible Feature Codes Use Table 11 to track and organize the FFCs assigned to features by your system administrator. Table 11: Flexible Feature Codes (Part 1 of 2) Feature Automatic Wake-Up Activate...
  • Page 108 Troubleshooting your IP Phone 1210 Table 11: Flexible Feature Codes (Part 2 of 2) Feature Call Park Electronic Lock Activate Electronic Lock Deactivate Group Call Internal Call Forward Activate Internal Call Forward Deactivate RingAgain Deactivate Station Control Password Change Feature Pickup Group Radio Paging Access Radio Paging Answer...

  • Page 109: Terms You Should Know

    Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX.
  • Page 110 Terms you should know Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message, contact, or feature status by a flash, wink, steady on, or off.
  • Page 111 Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive a call. The term off- hook is applied whether (a) the end user lifts up the handset, (b) the end user presses a line key, (c) the call is automatically answered at the IP Phone, or (d) a line is automatically selected for an outgoing call.
  • Page 112 Terms you should know programmable layers. These keys are also used to configure parameters in the Special dial tone The three consecutive tones followed by dial tone that you hear when accessing IP Phone features. Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your IP Phone and to prevent access to protected features (for example, Remote Call Forward).

  • Page 113: Index

    Index About the IP Phone 2004 109 Accessing display diagnostics 41 Accessory Expansion Module 10 Activating Ring Again 69 Adjusting Volume 38 Answering a call 73 Applications 26 Automatic Wake-Up 94 Call Detail Recording 102 Call Page Connect 96 Call party information 109 CAT5e 34 Conference 27 Conference call 88...
  • Page 114 Index Interrupted dial tone 110 IP Phone 1210 controls 24 IP Phone 1210 display 24 Local Area Network (LAN) 9 Local Diagnostics 57 Local Dialpad Tone 42 Logging off Virtual Office 62 Logging on to Virtual Office 60 Making a call 64 Managing calls during a call 74 Managing calls while away from your desk 82...
  • Page 115 set mode 67 Switching from handsfree to head- set 68 System or Switch 112 Telephone Options 27 Terminating a handsfree call 66 Transferring a call 76 User Interface 112 Using a headset 67 Using Attendant Recall 78 Using Call Forward 82 Using Call Hold 74 Using Call Join 88 Using Call Park 79...
  • Page 116 Index...
  • Page 118 Nortel Communication Server 1000 Nortel IP Phone 1210 User Guide Copyright © 2007–2008 Nortel Networks. All Rights Reserved. LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS"...

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