Troubleshooting Virtual Office - Nortel 1150E User Manual

Additional phone features
can still be used to make emergency calls. "Emergency Calls only " is
displayed on the IP Phone display when not logged in to Virtual
Office. When the phone goes off-hook, dial tone is available for
emergency calls only. All other calls are restricted.

Troubleshooting Virtual Office

Virtual Office can cause error messages to display on-screen.
lists error messages and describes actions to correct the causes.
Table 9: Troubleshooting Virtual Office (Part 1 of 3)
Displayed
Message
Busy, try again
Invalid ID (1)
Invalid ID (2)
Invalid ID (3)
184
Probable Cause
Remote IP Phone is
active (not idle).
ACD is logged in.
Make Set Busy is
inactive on ACD IP
Phone.
Incorrect User ID
entered.
User ID is not in
Gatekeeper database.
Incorrect User ID
entered.
Incorrect User ID
entered.
User ID in Gatekeeper
database points to
originating Call Server.
Table 9
Actions
Wait for remote IP
Phone to become idle
and try again.
Log out of ACD IP
Phone before initiating
Virtual Office from
another IP Phone.
Configure Make Set
Busy active on ACD IP
Phone.
Enter correct User ID.
Notify system
administrator.
Enter correct User ID.
Enter correct User ID.
Notify system
administrator.