Nortel 5100 User Manual
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Nortel 5100 User Manual

Nortel 5100 User Manual

Nortel networks ip phone user manual
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Nortel Multimedia Communications Server 5100
Nortel IP Phone 1535 Installation
and Commissioning
NN43160-300
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Summary of Contents for Nortel 5100

  • Page 1 Nortel Multimedia Communications Server 5100 Nortel IP Phone 1535 Installation and Commissioning NN43160-300...
  • Page 2 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

  • Page 3: Revision History

    Feature Specification. November, 2006 Standard 01.01. This document is issued to support the Nortel IP Phone 1535 in Multimedia Communications Server 5100 Release 3.5. Nortel Multimedia Communications Server 5100 Nortel IP Phone 1535 Installation and Commissioning Copyright © 2007, Nortel Networks NN43160-300 00.13 Preliminary...
  • Page 4 4 Revision history Nortel Multimedia Communications Server 5100 Nortel IP Phone 1535 Installation and Commissioning NN43160-300 00.13 Preliminary Release 4.0 22 August 2007 Copyright © 2007, Nortel Networks...

  • Page 5: Table Of Contents

    First time installation of the IP Phone 1535 Installing the IP Phone 1535 for the first time 21 Procedures for installing the IP Phone 1535 for the first time 23 Provision the MCS 5100 23 Physically install the IP Phone 1535 23...
  • Page 6 Troubleshooting connectivity issues 57 IP Phone 1535 Regulatory Information IP Phone 1535 emissions statement 59 Regulatory information and disclaimers 59 Nortel Multimedia Communications Server 5100 Nortel IP Phone 1535 Installation and Commissioning Copyright © 2007, Nortel Networks NN43160-300 00.13 Preliminary...
  • Page 7 USA-FCC (Federal Communications Commission) statement 61 FCC Interference statement 62 Compliance Statement for Canada 62 Telecom requirements for both Canada and USA 62 Nortel Multimedia Communications Server 5100 Nortel IP Phone 1535 Installation and Commissioning Copyright © 2007, Nortel Networks NN43160-300 00.13 Preliminary Release 4.0 22 August 2007...
  • Page 8 8 Contents Nortel Multimedia Communications Server 5100 Nortel IP Phone 1535 Installation and Commissioning NN43160-300 00.13 Preliminary Release 4.0 22 August 2007 Copyright © 2007, Nortel Networks...

  • Page 9: New In This Release

    New in this release The following sections detail what is new in Nortel IP Phone 1535 Installation and Commissioning (NN43160-300) for Phase 2. Features See the following sections for information about feature changes: • "Configuration of NAT-Traversal" (page 31) •...
  • Page 10 10 New in this release Nortel Multimedia Communications Server 5100 Nortel IP Phone 1535 Installation and Commissioning NN43160-300 00.13 Preliminary Release 4.0 22 August 2007 Copyright © 2007, Nortel Networks...

  • Page 11: How To Get Help

    In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North America, go to the following web site to obtain the telephone number for your region: www.nortel.com/callus Nortel Multimedia Communications Server 5100 Nortel IP Phone 1535 Installation and Commissioning Copyright © 2007, Nortel Networks NN43160-300 00.13 Preliminary...

  • Page 12: Getting Help From A Specialist By Using An Express Routing Code

    If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller. Nortel Multimedia Communications Server 5100 Nortel IP Phone 1535 Installation and Commissioning Copyright © 2007, Nortel Networks NN43160-300 00.13 Preliminary...

  • Page 13: About The Nortel Ip Phone 1535

    This section provides an overview description of the IP Phone 1535, including its technical specifications, factory settings, and basic menu structure. The physical layout of the IP Phone 1535 is shown in the following image: Figure 1 The IP Phone 1535...

  • Page 14: Care Of The Ip Phone 1535

    14 About the Nortel IP Phone 1535 Care of the IP Phone 1535 Clean the IP Phone 1535 only with a moist or antistatic cloth. Do not use detergents or solvents. Avoid using dry cloths as they can generate static electricity, which can be potentially dangerous for the electrically sensitive parts of the IP Phone 1535.

  • Page 15: Technical Specifications

    Power: External Universal Adapter • AC Input: AC100~240V, 50-60Hz, 0.5A • DC Output: DC5V, 3.0A Nortel Multimedia Communications Server 5100 Nortel IP Phone 1535 Installation and Commissioning Copyright © 2007, Nortel Networks NN43160-300 00.13 Preliminary Release 4.0 22 August 2007...

  • Page 16: Multiple Language Support

    IP Phone 1535 to the local network, you can use the VoIP Settings menu to configure the IP Phone 1535 to find and use Voice Over IP (VoIP) services installed on your network.

  • Page 17: System Settings Menu

    On the VoIP Settings menu, the following configuration options are available: • User Information: Modify the parameters of this configuration option to specify information used to identify the installed IP Phone 1535 as a client on your VoIP network. For more information, see Information parameters" (page •...

  • Page 18: Using The Sd/Mmc Card

    Using the SD/MMC card Secure Digitial/Multimedia Cards (SD/MMC) are used for external storage of images or sounds. These may be uploaded to the IP Phone 1535 using the SD/MMC card in the card slot provided. For more information, see the Nortel IP Phone 1535" (page...
  • Page 19 This section provides procedures for copying files to and from the IP Phone 1535 to an SD/MMC card, as well as a list of limitations and supported file types. To copy files from the SD/MMC card to the IP Phone 1535:...
  • Page 20 AMR 3GPP TS 26.071, JPG JFIF:1.01, PNG (PNG version 1.2), GIF (GIF87a, GIF89 - Does not support animated gif), 3GP movie file (3GPP TS.26.140 version 6) Nortel Multimedia Communications Server 5100 Nortel IP Phone 1535 Installation and Commissioning Copyright © 2007, Nortel Networks NN43160-300 00.13 Preliminary...

  • Page 21: First Time Installation Of The Ip Phone 1535

    IP Phone 1535 within a Nortel Multimedia Communications Server 5100 (MCS) IP call environment. In addition, a description is given of the specific MCS 5100 provisioning that is required for the successful operation of the IP Phone 1535 on your network.
  • Page 22 22 First time installation of the IP Phone 1535 Figure 2 Installing the IP Phone 1535 for the first time Nortel Multimedia Communications Server 5100 Nortel IP Phone 1535 Installation and Commissioning NN43160-300 00.13 Preliminary Release 4.0 22 August 2007...

  • Page 23: Procedures For Installing The Ip Phone 1535 For The First Time

    To successfully install or operate the IP Phone 1535 on your network, you must ensure that you have the following configured: • an MCS 5100 SIP port license is available for each IP Phone 1535 that you want to install. •...

  • Page 24: Installation Guidelines

    Action Insert one end of the coiled cord into the handset connector port. This port is on the handset cradle side of the IP Phone 1535. For more information, see . Insert the other end of the coil cord into the port on the handset.

  • Page 25: Attach The Ip Phone 1535 To The Stand

    Attach the IP Phone 1535 to the stand Insert the tabs of the stand into the two slots on the bottom of the IP Phone 1535. This sets the phone at an optimal angle for video camera use. Connect to PSTN Your IP Phone 1535 does not support connection to a Public Switched Telephone Network (PSTN).

  • Page 26: Connecting The Ip Phone 1535 To The Lan

    Connecting the IP Phone 1535 to the LAN Step Action Insert the RJ-45 cable into the LAN port at the back of the IP Phone 1535. For more information, see Connect the other end of the LAN cable into an active LAN connection port on the network.
  • Page 27 For changes made in any of these configuration options to take effect, you must hit Back to return to the previous menu, and select Apply every time you make a change. Nortel Multimedia Communications Server 5100 Nortel IP Phone 1535 Installation and Commissioning Copyright © 2007, Nortel Networks...

  • Page 28: Enabling The Wifi Connection Profile

    The IP Phone 1535 can connect to your network using a wireless connection. To do this, a wireless router or access point on your network (to which the IP Phone 1535 can associate itself) must serve as a bridge connection. With an available access point or wireless router in place, enable the WiFi connection profile to install the IP Phone 1535 on your...
  • Page 29 WiFi connection profile, all voice and video calls made using the IP Phone 1535 will now be made through the WiFi connection to the network, and the LAN connection profile will be disabled (along with all menu selections associated with configuring the LAN connection profile).

  • Page 30: Modifying User Information Parameters

    VoIP user account configured on the IP Phone 1535. as configured on the MCS 5100. This value is required information for successful registration of the IP Phone 1535 with the IP telephony services installed on your network.

  • Page 31: Modifying Proxy Parameters

    The IP Phone 1535 supports two methods of NAT-Traversal: • SIP-PING: requires a Boarder Control Point (BCP) server for the MCS 5100 Release 4.0 and a RTP Media Portal server for MCS 5100 Release 3.5 if it is located behind a NAT/firewall. •...

  • Page 32: Configuring Voip Domain Name Information

    From the Main Menu, select Settings > VoIP Settings > Proxy > STUN > STUN Server. Configuring VoIP domain name information In order for the IP Phone 1535 to connect to your installed IP telephony services, you must access and configure the MCS 5100 network domain name parameter. Step Action From the Main Menu, go to Settings >...

  • Page 33: Modifying Port Assignments

    Registering the IP Phone 1535 To access VoIP services on the connected network, the IP Phone 1535 must first register itself as an endpoint with the connected MCS 5100 server. The Register configuration option on the Misc. menu is used to initiate this registration process, after all required configuration has been completed.
  • Page 34 If registration fails, confirm that all configured system and VoIP parameters are correct, and initiate the registration process again. After the initial registration of the IP Phone 1535 with your connected MCS 5100 server, you must repeat the registration process anytime you make configuration changes to the following: •...

  • Page 35: Ip Phone 1535 System Software Updates

    IP Phone 1535. This process can take several minutes. Upon completion of the version check, the IP Phone 1535 reports if a newer system software version is available. If the version check reports that updates are available, you can initiate the download and installation of these updates through the Update Software configuration option.

  • Page 36: Initiating Manual Software Updates For The Ip Phone 1535

    The Update Software function initiates the download and installation of the available system software upgrade. This process can take several minutes. When updating the IP Phone 1535, it is important to note that you must update the device for every available software version between the current version and the latest version, inclusively.

  • Page 37: Ftp Software Update Process

    If an outgoing or incoming call is made or received on the IP Phone 1535 during the software update process, the update process is halted for the duration of the call. FTP software update process The IP Phone 1535 can perform updates to its installed system software, by connecting to a locally provisioned FTP update server and automatically detecting, downloading, and installing any available updates it finds there.

  • Page 38: Configuring The Ftp Server Login Account

    Configuring the FTP server login account For the IP Phone 1535 to successfully obtain software updates, you must configure a login account on your FTP server, which the IP Phone 1535 will use in making its connection during the software update process.

  • Page 39: Ftp Software Update Files

    IP Phone hardware version. Example: You have an IP Phone 1535 with hardware version 1.1. In setting up your FTP server for future updates to this IP Phone, you create a [hardware version] folder inside the ROOT Directory, and name it 1.1. Your IP Phone has a current software version of 0.1.12.
  • Page 40 FTP server - for each firmware update package, there is a new version of the FirmwareUpdateRequest.acfg file, and for the IP Phone 1535 to be able to use it effectively, it needs to be placed into the folder for the previous available software version. That is, if you receive a new firmware update package, 0.1.13, for example, that...
  • Page 41 0.9.41, and so on. As an added note, be sure and keep a copy of the FirmwareUpdateRequest.acfg file for the latest version in the latest version folder, so that the IP Phone 1535 will determine itself to be current after reaching that folder.
  • Page 42 42 IP Phone 1535 System Software Updates Figure 3 Sample FTP server directory structure Nortel Multimedia Communications Server 5100 Nortel IP Phone 1535 Installation and Commissioning NN43160-300 00.13 Preliminary Release 4.0 22 August 2007 Copyright © 2007, Nortel Networks...

  • Page 43: Additional Configuration Using The Voip Settings Menu

    Use the De-register function to de-register the IP Phone 1535 as an endpoint on your MCS 5100 server. For this function to be available, the IP Phone 1535 must be registered as a valid endpoint with the MCS 5100. For...

  • Page 44: Setting The Registration Interval Using The Expires Configuration Option

    To maintain access, the IP Phone 1535 must periodically reregister itself as an endpoint with the MCS 5100. The period of time between these scheduled registrations is a value (in seconds) that you can set using the Expires configuration option.

  • Page 45: Accessing And Modifying Call Total Bandwidth (Ctbw)

    • CTBW: Configure the Call Total Bandwidth value using this configuration option, to define the limit for bandwidth usage by the IP Phone 1535, in its operations on your network. For more information, see and modifying Call Total Bandwidth (CTBW)" (page •...

  • Page 46: Modifying Codec Priority Lists

    46 Additional configuration using the VoIP Settings menu Step Action Log in to the IP Phone 1535 using the Admin Mode. For more information, see (page From the Main Menu, go to Settings > VoIP Settings > Registration and select Misc. then press OK to accept selection.

  • Page 47: Configuring Voip Voice Mail

    Press OK to accept the new priority level of the chosen Codec. Configuring VoIP Voice Mail Before you use the VoIP Voice Mail service on the IP Phone 1535, configure the Voice Mail configuration options with the proper Voice Mail Number, Mailbox ID, and Mailbox Password.
  • Page 48 From the Main Menu, select Settings > VoIP Settings > Misc. > Voice Mail > Password, and press OK. Enter the Password used to access your voice mail. Press OK to accept changes. Nortel Multimedia Communications Server 5100 Nortel IP Phone 1535 Installation and Commissioning Copyright © 2007, Nortel Networks —End—...

  • Page 49: Additional Configuration Using The System Settings Menu

    Use the Date and Time option on the System Settings configuration menu to set the system Date and Time on the IP Phone 1535. It is NOT required that you log in using the Admin Mode to access the Date and Time configuration option.

  • Page 50: Accessing The Technical Features Configuration Option

    Resetting the System database returns the IP Phone 1535 to factory default settings. Accessing and Activating the Reset function: Step Action Log in to the IP Phone 1535 using the Admin Mode. For more information, see (page From the Main Menu, select Settings > System Settings > Reset, and press OK.
  • Page 51 • Update Software: If the Check Updates option returns a confirmation that a newer version of the IP Phone 1535’s installed system software is available, you can use the Update Software option to download and install the update from your configured FTP update server. For more information, see 1535 "...
  • Page 52 52 Additional configuration using the System Settings menu Nortel Multimedia Communications Server 5100 Nortel IP Phone 1535 Installation and Commissioning NN43160-300 00.13 Preliminary Release 4.0 22 August 2007 Copyright © 2007, Nortel Networks...

  • Page 53: Configuring Email

    Microsoft Exchange Server is not a supported server type for this device. Multiple E-mail accounts can be configured on a single IP Phone 1535, but it is important to note that there is only one Inbox and Outbox, which means that the Inbox and Outbox is shared between all accounts configured on the device.
  • Page 54 • • • • Select OK to confirm any entries made. Nortel Multimedia Communications Server 5100 Nortel IP Phone 1535 Installation and Commissioning Copyright © 2007, Nortel Networks SMTP Server Receiving Protocol: Select either POP or IMAP as the receiving protocol of the IP Phone 1535 E-mail service. Set to the POP protocol by default.

  • Page 55: The Ip Phone 1535 Camera

    The IP Phone 1535 Camera Enabling and disabling the Camera The Camera built into the IP Phone 1535 can be Disabled so that the video and photo functions of the IP Phone 1535 can be turned off. You can access the Enable / Disable Camera configuration option only if Admin Mode is...
  • Page 56 56 The IP Phone 1535 Camera Nortel Multimedia Communications Server 5100 Nortel IP Phone 1535 Installation and Commissioning NN43160-300 00.13 Preliminary Release 4.0 22 August 2007 Copyright © 2007, Nortel Networks...

  • Page 57: Troubleshooting

    Troubleshooting Required software for CS1000E call server If your MCS 5100 resides on the same network as a CS1000E, make sure your CS1000E has the following patches installed: • MPLR22491 • MPLR22494 Known issues • Successful NAT/Firewall traversal requires an RTP Media Portal (same as MMPC client).
  • Page 58 58 Troubleshooting Nortel Multimedia Communications Server 5100 Nortel IP Phone 1535 Installation and Commissioning NN43160-300 00.13 Preliminary Release 4.0 22 August 2007 Copyright © 2007, Nortel Networks...

  • Page 59: Nortel Multimedia Communications Server

    The user should not make any changes or modifications not expressly approved by Nortel Networks. Any changes or modifications made to this device that are not expressly approved by the manufacturer void the user’s authority to operate the equipment. The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of this device, or substitution or attachment of connecting...

  • Page 60: Regulatory And Safety Information

    The following table lists the Safety information for various jurisdictions. Table 2 Safety Jurisdiction United States Nortel Multimedia Communications Server 5100 Nortel IP Phone 1535 Installation and Commissioning Copyright © 2007, Nortel Networks Standard FCC CFR 47 Part 15 ICES-003...

  • Page 61: Warnings

    Group Inc. Model: FSP015- 1AD201A). Connecting to Local Area Network (LAN) Severe damage to your IP phone will occur if this telephone is plugged into an ISDN connection. Consult your system administrator to ensure that you are plugging your telephone into a 10/100BaseT Ethernet jack.

  • Page 62: Nortel Multimedia Communications Server

    US: AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. Nortel Multimedia Communications Server 5100 Nortel IP Phone 1535 Installation and Commissioning Copyright © 2007, Nortel Networks NN43160-300 00.13 Preliminary...
  • Page 63 If trouble is experienced with the IP Phone 1535, for repair or warranty information, please contact Nortel Networks Inc. in the USA at 1-800- 4NORTEL. If the equipment is causing harm to the network, the telephone company request that you disconnect the equipment until the problem is resolved.
  • Page 64 64 IP Phone 1535 Regulatory Information Nortel Multimedia Communications Server 5100 Nortel IP Phone 1535 Installation and Commissioning Copyright © 2007, Nortel Networks WARNING WARNING: To comply with FCC radio frequency (RF) exposure limits, this device should be located at a minimum of 7.9 inches (20 cm.) or more from the body of all persons.

  • Page 66: Nortel Ip Phone 1535 Installation And Commissioning

    Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

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