Appendix A Faq - Eyemax TVST TR SERIES User Manual

Appendix
Q1. Why does the HD TVI Hybrid DVR start abnormally even after connecting to the
power?
a. The power adapter could have gone bad. Please change a new power adapter.
b. The power from the adapter may be not enough for operating the HD TVI Hybrid DVR.
Please use the power adapter supplied along with the HD TVI Hybrid DVR.
c. It could be a hardware problem.
Q2. There is live image display without menu, why?
a. Check whether the monitor is connected to the main video out. The monitor might be
connected to VGA/HDMI port. Long press Exit/ESC key to toggle the resolution of the output
modes.
Q3. The HD TVI Hybrid DVR LED turns on, however there is no output. Why?
a. The power from the adapter may be not enough for operating the HD TVI Hybrid DVR.
Please use the power adaptor supplied along with the HD TVI Hybrid DVR.
b. It could be a wiring issue. Please check the connection for the same.
c. Check the monitor settings.
Q4. Why are no images displayed on few or all the channels of the HD TVI Hybrid
DVR?
a. It could be a wiring issue. Please check the cable and the ports of the cameras.
b. The problem can also be related to cameras. Please check the same.
c. Please make sure that you have added and enabled the cameras.
Q5. Why can't I find the HDD?
a. The power from the adapter may be not enough for operating the HD TVI Hybrid DVR.
Please use the power adaptor supplied along with the HD TVI Hybrid DVR.
b. It could be a wiring issue. Please check the power and data cables of the HDD.
c. The HDD could have gone bad. Change a new one.
Q6. The system cannot record, why?
a. Make sure the HDD was formatted prior to use.
b. Maybe the user hasn't enabled the record function or has done incorrect setup. Please refer
to Record Configuration for more details.
c. Maybe HDD is full and thus the HD TVI Hybrid DVR is not able to record. Check HDD
information from Disk management and if required, please enable the recycle function.
d. Check the attributes of the HDD. It might be set to read only mode.
e. The HDD could have gone bad. Please change another one.
Q7. Mouse does not work. How can I do?

Appendix A FAQ

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HD TVI Hybrid DVR User Manual