Advantech ITA-2000 User Manual page 6

In addition, free technical support is available from Advantech engineers every busi-
ness day. We are always ready to give advice about application requirements or spe-
cific information on the installation and operation of any of our products.
我们衷心希望您购买的产品能够发挥最大的性能。如果您遇到技术问题，我们随时准
备为您提供帮助。对于常见问题，您可以在产品文档中找到满意答案。这些答案通常
比我们可以在电话上给您提供的答案更为详细。
请先参考本手册。如果仍找不到方案，请搜集和故障有关的所有信息和问题，汇同
你手边的资料，给您的经销商打电话。我们的经销商都是接受过专业培训的。通过您
提供的产品信息，他们会为您提供所需要的技术支持。事实上，多数问题都是很微小
的，通过电话咨询即可解决。
此外，在每个工作日，研华工程师都为客户提供免费的技术支持。关于研华任意一款
产品安装和操作方面的应用需求或具体信息，我们都时刻准备着为您提供相关的建
议。
Product Warranty (2 years)/ 产品质量保证 （两年）
Advantech warrants to you, the original purchaser, that each of its products will be
free from defects in materials and workmanship for two years from the date of pur-
chase.
This warranty does not apply to any products which have been repaired or altered by
persons other than repair personnel authorized by Advantech, or which have been
subject to misuse, abuse, accident or improper installation. Advantech assumes no
liability under the terms of this warranty as a consequence of such events.
Because of Advantech's high quality-control standards and rigorous testing, most of
our customers never need to use our repair service. If an Advantech product is defec-
tive, it will be repaired or replaced at no charge during the warranty period. For out-
of-warranty repairs, you will be billed according to the cost of replacement materials,
service time and freight. Please consult your dealer for more details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered. (For example, CPU
speed, Advantech products used, other hardware and software used, etc.) Note
anything abnormal and list any onscreen messages you get when the problem
occurs.
2. Call your dealer and describe the problem. Please have your manual, product,
and any helpful information readily available.
3. If your product is diagnosed as defective, obtain an RMA (return merchandize
authorization) number from your dealer. This allows us to process your return
more quickly.
4. Carefully pack the defective product, a fully-completed Repair and Replacement
Order Card and a photocopy proof of purchase date (such as your sales receipt)
in a shippable container. A product returned without proof of the purchase date
is not eligible for warranty service.
5. Write the RMA number visibly on the outside of the package and ship it prepaid
to your dealer.
从购买之日起，研华为原购买商提供两年的产品质量保证。但对那些未经授权的维修
人员维修过的产品并不进行质量保证。研华对于不正确的使用、灾难、错误安装产生
的问题有免责权利。
ITA-2000 User Manual/ 用户手册
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