Customer Self Repair; More Troubleshooting Options - HP Z1 G2 User Manual

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Upgrade the BIOS. A new release of the BIOS might have been released that supports new features or

fixes your problem.

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For more detailed information, see the troubleshooting chapter in the Maintenance and Service Guide at

http://www.hp.com/support/workstation_manuals.

Customer Self Repair

Under the Customer Self Repair programs, you can order a replacement part and install the part without on-

site HP technical assistance. Customer Self Repair might be required for some components. For more

information, go to

NOTE:

Some components are not eligible for Customer Self Repair and must be returned to HP for service.

Call support for further instructions before attempting to remove or repair these components.

The following additional information about troubleshooting techniques and tools is provided in the

Maintenance and Service Guide at http://www.hp.com/support/workstation_manuals:

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POST Error Codes.

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Diagnostic lights and audible (beep) codes.

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Troubleshooting scenarios and solutions.

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HP PC Hardware Diagnostics (UEFI) — A set of diagnostic tests that helps determine whether the

hardware is functioning properly.

Chapter 9 Diagnostics and minor troubleshooting

http://www.hp.com/go/selfrepair

and select your product.

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