Diagnostics And Minor Troubleshooting; Calling Support - HP Z1 G2 User Manual

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Diagnostics and minor troubleshooting

At times you might encounter an issue that requires support. Before you call support:

●

Have the workstation readily accessible.

●

Write down the workstation serial numbers, product numbers, model names, and model numbers and

have them in front of you.

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Note any applicable error messages.

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Note any add-on options.

●

Note the operating system.

●

Note any third-party hardware or software.

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Note the details of any blinking lights on the front of the workstation (tower and desktop

configurations) or on the side of the workstation (all-in-one configurations).

●

Note the applications you were using when you encountered the problem.

NOTE:

When calling in for service or support, you might be asked for the product number (example:

PS988AV) of the workstation. If the workstation has a product number, it is generally located next to the 10-

or 12-digit serial number of the workstation.

NOTE:

The serial number and product number labels can be found on a pull-out card at the side of the

display.

For a listing of all worldwide support phone numbers, go to http://www.hp.com/support, select your region,

and then, in the upper-right corner, select Connect with HP.

Calling support

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