Customer Self-Repair Program - HP Z1 G3 Maintenance And Service Manual

● Reconfigure the workstation after installing a non–plug and play expansion board or other option. Refer
to the Hardware installation problems section of this document for instructions.
● Be sure that all required device drivers have been installed. For example, if you have connected a printer,
you must install a printer driver.
If you are working on a network, plug another workstation with a different cable into the network
●
connection. There might be a problem with the network plug or cable.
● If you recently added new hardware, remove the hardware and verify if the workstation functions
properly.
● If you recently installed new software, uninstall the software and verify if the workstation functions
properly.
● If the monitor connected to a tower, desktop or all-in-one computer is blank:
— Plug the monitor into a different video port on the computer if one is available. Alternatively,
replace the monitor with a monitor that you know is working properly.
— Verify that the computer and monitor are plugged into a working electrical outlet.
Verify that the power light is on.
—
— Turn up the brightness and contrast controls of the monitor if the monitor is dim.
If the internal display on an all-in-one computer is blank, open the computer and make sure the graphics
●
card is properly installed.
● Upgrade the BIOS. A new release of the BIOS might have been released that supports new features or
fixes your problem.

Customer Self-Repair program

Under the Customer Self-Repair program, you can order a replacement part and install the part without onsite
HP technical assistance. Customer self-repair may be required for some components. See
http://www.hp.com/go/selfrepair
NOTE: Some components are not eligible for customer self-repair and must be returned to HP for service.
Call HP Support for further instructions before attempting to remove or repair these components.
for information on the program.
HP troubleshooting resources and tools 51