Brother MFC-3100C Owner's Manual page 138

DIFFICULTY
Received colour fax prints
only in B & W.
Left and right margins are cut
off.
Horizontal lines appear in
Text or Graphics.
Phone Line or Connections
Dialling does not work
The machine Does Not
Answer When Called
No dial tone on the external
telephone's handset
Sending Faxes
Poor Transmitting Quality
Transmission Verification
Report says
"Result:ERROR" again.
Vertical Black Lines When
Sending
127
Chapter 19
Replace the colour ink cartridges that are empty or nearly empty,
and then ask the other party to send the colour fax again. (See
Replacing the Ink Cartridges, page 137)
Turn on Auto Reduction. (See Printing a Reduced Incoming
Document (Auto Reduction), page 25)
Clean the print heads. (See Print Quality Check, page 130) If you
clean the print heads five times and the print has not improved, call
Brother or your dealer for service.
Check for a dial tone. Change TONE/PULSE setting. (See Setting
the Dialling Mode (Tone/Pulse) (Not available in New Zealand),
page 17) Check all line cord connections. Check power cord
connection. Send a manual fax by lifting the external telephone's
handset, and dialling the number. Wait to hear fax receiving tones
before pressing Mono Fax Start.
Make sure the machine is not in MANUAL mode. Check for dial
tone. If possible, call the machine to hear it answer. If there is still
no answer, check the telephone line cord connection. If there is no
ringing when you call the machine, call your Telephone Company
to check the line.
Lifting the external phone's handset—OR—Press any dial pad key
then Mono Fax Start. If you hear no dial tone, check telephone
line cord connections at the machine and wall socket. Check that the
external telephone is connected to the machine correctly. Test the
wall socket with another single line telephone. If no dial tone on the
wall outlet, call your Telephone Company.
Try changing your resolution to FINE or S.FINE. Make a copy to
verify the machine's scanner operation.
There is probably temporary noise or static on the line. Try sending
the fax again. If you send a PC-FAX message and get
"Result:ERROR" on the Transmission Verification Report, the
machine may be out of memory. To gain extra memory, you can
turn off Fax Storage (see Setting Fax Storage, page 45), print fax
message in memory (see Printing a Fax from Memory, page 26) or
cancel a delayed fax or polling job (see Checking and Cancelling a
Scheduled Job in Memory, page 33). If the problem continues, call
the Telephone Company to check your phone line.
If the copy you made shows the same problem, your scanner is dirty.
(See Cleaning the Scanner, page 136)
SUGGESTIONS