ANALOGUE PSTN LINE FITTED WITH THE APPROPRIATE CONNECTOR. APPROVAL INFORMATION Brother advises that this product may not function correctly in a country other than where it was originally purchased, and does not offer any warranty in the event that this product is used on public telecommunication lines in another country.
Safety precautions To use the machine safely Please refer to these instructions for later reference and before attempting any maintenance. WARNING There are high voltage Do not handle the plug with wet electrodes inside the machine. hands. Doing this might cause Before you clean the machine an electrical shock.
To prevent injuries, be careful To prevent injuries, be careful not to put your hands on the not to put your fingers in the edge of the machine under the area shown in the illustration. scanner cover. To prevent injuries, be careful To prevent injuries, be careful not to touch the area shaded in not to touch the edge of the...
WARNING ■ When you move the machine, grasp the side handholds as shown above. Do NOT carry the machine by holding it at the bottom. ■ Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been disconnected at the wall socket.
Choosing a location Place your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a socket and a standard, grounded AC power outlet. Choose a location where the temperature remains between 10°...
Quick Reference Guide Sending faxes Storing numbers Automatic Transmission Storing Speed-Dial numbers Menu/Set Press If it is not illuminated in Using the dial pad, enter a green, press two-digit Speed-Dial location number, and then Load your document. (See Menu/Set press Load documents on page 2-1.) Enter a number (up to 20...
Dialling operations Making copies Speed-Dialling Single copy If it is not illuminated in Copy Press ) to green, press illuminate it in green. Load your document. (See Load your document. (See Load documents on page Load documents on page 2-1.) 2-1.) Mono Start Press...
Table of Contents Introduction ................1-1 Using this Guide ............... 1-1 Finding information ............. 1-1 Symbols used in this Guide ........1-1 Control panel overview ............. 1-2 Turning the machine to Power Save condition ... 1-5 About fax machines ............1-7 Fax tones and handshake ..........
On-screen programming ............. 3-1 User-friendly programming ..........3-1 Menu table ..............3-1 Memory storage............3-1 Navigation keys ..............3-2 Getting started ..............4-1 Initial Setup ............... 4-1 Setting the Date and Time .......... 4-1 Setting the Station ID..........4-2 Entering text ............4-3 Inserting spaces .............
Polling............... 5-10 Secure Polling ............5-10 Setup for Polling Receive (Standard) ....5-10 Setup for Polling Receive with Secure Code..5-11 Setup Delayed Polling Receive ......5-11 Sequential Polling............. 5-12 Setup Send ................6-1 How to fax................. 6-1 Enter Fax mode ............6-1 How to dial................
Using TX Lock (KEY Lock for some countries)..6-17 Setting Up the TX Lock for the First Time .... 6-17 Changing the TX Lock Password ......6-18 Switching TX Lock ON.......... 6-18 Switching OFF TX Lock........6-19 Telephone Service for Australia........6-20 ®...
Dialling options ..............7-5 Access codes and credit card numbers...... 7-5 Pause ................. 7-6 Fax Redial ..............7-6 Tone or Pulse (Not available in New Zealand) ... 7-6 Remote Fax Options ............8-1 Fax Forwarding..............8-1 Programming a Fax Forwarding number....8-1 Setting Fax Storage............
Contrast ..............10-15 Colour Adjustment ..........10-16 Legal limitations ............10-17 ™ Walk-Up PhotoCapture Center (MFC-3820CN only) ..11-1 Introduction ..............11-1 ™ PhotoCapture Center requirements ....11-1 Basic flow................ 11-2 Getting started ..............11-3 Printing the Index (Thumbnails)........11-5 Printing images ...............11-6 Number of Copies..........11-7 DPOF printing ............
Troubleshooting and routine maintenance ..... 13-1 Troubleshooting .............. 13-1 Error messages ............13-1 Document jams............13-4 Document is jammed in the top of the ADF unit............. 13-4 Document is jammed inside the ADF unit.... 13-4 Printer jam or paper jam ........... 13-5 Paper is jammed inside the front of the machine............
Introduction Using this Guide Thank you for buying a Brother Multi-Function Center (MFC). Your machine is simple to use, with LCD screen instructions to guide you through programming it. You can make the most of your machine by viewing through this Guide.
Control panel overview MFC-3420C MFC-3820CN 1 - 2 INTRODUCTION...
Copy keys Mode keys: (Temporary settings): Options Lets you access Fax mode. You can quickly and easily select temporary settings for copying. Copy Quality Lets you access Copy mode. Use this key to temporarily change the quality for Copying. Scan Enlarge/Reduce Lets you access Scan mode.
Liquid Crystal Display (LCD) Displays messages on the screen to help you set up and use your machine. Print keys Job Cancel (MFC-3420C only) Clears data from the printer memory. Lets you clean the print heads, replace an ink cartridge and check the available ink volume.
Turning the machine to Power Save condition When the machine is idle, you can turn it to Power Save condition by Power Save pressing the key. In Power Save mode, the machine will receive telephone calls, and also receive faxes in Fax Only , Fax/Tel or External TAD mode.
P. Save Setting Receive Mode Available Operations Fax Receive, Fax Detect, Delayed Fax, Fax Receive:On Fax Only Remote Fax Option, Remote Retrieval: (default) External TAD ■ You cannot receive fax with Mono Start or Colour Start. ■ Delayed Fax and Remote Fax Option should be set before you switch off the machine.
About fax machines Fax tones and handshake When someone is sending a fax, the machine sends fax calling tones (CNG tones). These are quiet, intermittent beeps every 4-seconds. Mono Start You’ll hear them after you dial and press Colour Start and they will continue for about 60 seconds after dialling During that time, the sending machine must begin the “handshake”, or connection, with the receiving machine.
ECM (Error Correction Mode) The Error Correction Mode (ECM) is a way for the machine to check a fax transmission while it is in progress. If the machine detects errors during fax transmission, it resends the pages of the fax that had an error.
Connecting the machine Connecting an external telephone You can connect a separate telephone (or telephone answering device) as shown in the diagram below. Extension Telephone External Telephone (Example for Australia) When this phone (or TAD) is in use, the LCD shows Telephone . INTRODUCTION 1 - 9...
Connecting an external telephone answering device (TAD) Sequence You may choose to connect an answering device. However, when you have an external TAD on the same telephone line as the machine, the TAD answers all calls and the machine “listens” for fax calling (CNG) tones.
If you do not receive all your faxes, reduce the Ring Delay setting on your external TAD. Unless you are using Distinctive Ring, do not connect a TAD elsewhere on the same phone line. (Example for Australia) When the TAD is in use, the LCD shows Telephone . INTRODUCTION 1 - 11...
Connections The external TAD must be connected as shown above. Set your external TAD to one or two rings. (The machine’s Ring Delay setting does not apply.) Record the outgoing message on your external TAD. Set the TAD to answer calls. Set the Receive Mode to External TAD .
Multi-line connections (PBX) Most offices use a central telephone system. While it is often relatively simple to connect the machine to a key system or a PBX (Private Branch Exchange), we suggest that you contact the company that installed your telephone system and ask them to connect the machine for you.
Loading documents and paper Load documents You can send a fax copy and scan from the ADF (automatic document feeder) or from the scanner glass. Using the automatic document feeder (ADF) The ADF can hold up to 20 pages and feeds each sheet individually. Use standard (80 gsm) paper and always fan the pages before putting them in the ADF.
Unfold the ADF Document Support. ADF Document Support Fan the pages well and stagger them at an angle. Make sure you put the documents face up, top edge first in the ADF until you feel them touch the feed roller. Adjust the paper guides to fit the width of your documents.
Using the scanner glass You can use the scanner glass to fax pages of a book or one page at a time. Documents must be A4 size (21.6 to 29.7 cm). To use the scanner glass, the ADF must be empty. Lift the document cover.
About paper The print quality of your document can be affected by the kind of paper you use in the machine. To get the best print quality for the settings you’ve chosen, always set the Paper Type to match the type of paper you load. You can use plain paper, inkjet paper (coated paper), glossy paper, transparencies and envelopes.
Paper capacity of the paper tray Paper Type Paper Size Number of sheets Plain Paper Letter, Executive, 100 of 80 gsm A4, A5, A6, B5 (JIS) (Cut Sheet) up to 10 mm Legal 50 of 80 gsm Inkjet Paper Letter, A4 Glossy Paper Letter, A4 Transparencies...
Paper capacity of the output paper support Output Paper Up to 50 sheets of 80 gsm (A4) Support ■ Transparencies and glossy paper must be picked up from the output paper support one page at a time to avoid smudging. ■...
Printable area The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. Cut Sheet Paper Envelopes ■ unprintable area 1Top 2Bottom 3Left 4Right Paper Paper Size Cut Sheet 3 mm...
Printable area depends on the Printer driver settings. The figures above are approximate and the printable area may vary depending on the type of cut sheet paper you are using. How to load paper and envelopes To load paper or other media Fan the stack of paper well to avoid paper jams and mis-feeds.
Gently insert the paper. Make sure the print side is towards you and the paper is below the maximum paper mark. Maximum Paper Mark Print Side Paper To load glossy paper Fan the stack of glossy paper well. Put a sheet of plain paper in the paper tray first, and then put the stack of glossy paper on top of it.
To load envelopes Before loading, press the corners and sides of the envelopes to make them as flat as possible. If the envelopes are ‘double-feeding’, put one envelope in the paper tray at a time. Press and slide the paper guide to fit the width of the envelopes. Insert them into the paper tray with the address side toward you and pointed in the direction below.
On-screen programming User-friendly programming Your machine is designed to be easy to use with LCD on-screen programming using the navigation keys. User-friendly programming helps you take full advantage of all the menu selections your machine has to offer. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your machine.
Navigation keys * Access the menu * Go to the next menu level * Accept an option * Scroll through the current menu level * Go back to the previous menu level * Exit the menu Menu/Set You can access the menu mode by pressing When you enter the menu, the LCD scrolls.
Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — — accept exit Select & Set Select & Set Main Menu Submenu Menu Options Descriptions Page Selections — Sets the time to 1.General 1.Mode Timer 5 Mins return to Fax mode. Setup 2 Mins 1 Min...
Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — — accept exit Select & Set Select & Set Main Menu Submenu Menu Options Descriptions Page Selections Sets the number of 2.Fax 1.Setup 1.Ring Delay 02-10 rings before the Receive (Example for machine answers in...
Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — — accept exit Select & Set Select & Set Main Menu Submenu Menu Options Descriptions Page Selections Changes the 2.Fax 2.Setup Send 1.Contrast Auto (Continued) lightness or darkness (In Fax mode Light of faxes you send.
Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — — accept exit Select & Set Select & Set Main Menu Submenu Menu Options Descriptions Page Selections Initial setup for 2.Fax 4.Report 1.Transmission Transmission Setting (Continued) On+Image Verification Report and Journal Report.
Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — — accept exit Select & Set Select & Set Main Menu Submenu Menu Options Descriptions Page Selections If you have FaxAbility 6-24 2.Fax 2.Faxability from Telecom, you can (Continued) (Only for New Miscellaneous...
Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — — accept exit Select & Set Select & Set Main Menu Submenu Menu Options Descriptions Page Selections — Selects the print 11-9 4.PhotoCapture 1.Print Normal quality. Quality (MFC-3820CN Fine only) Photo...
Type JPEG scanning. You can print a test 13-12 4.Test Print sample page to (MFC-3420C check the print only) quality and adjust the 6.Test Print Vertical Alignment. (MFC-3820CN only) The factory settings are shown in Bold.
Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — — accept exit Select & Set Select & Set Main Menu Submenu Menu Options Descriptions Page Selections You can choose the 5.LAN 1.Setup 1.BOOT Method Auto BOOT method that TCP/IP (MFC-3820CN Static...
Sets the time zone 2.Time Zone GMT-XX:XX for your country. — — You can print these 5.Print 1.Help List lists and reports. Reports — — 2.Quick-Dial (MFC-3420C only) — — 3.Fax 7.Print Journal Reports — — 4.XMIT (MFC-3820CN Verify only) —...
Getting started Initial Setup Setting the Date and Time Your machine displays the date and time and if you set up the Station ID it prints on every fax you send. If there is a power failure, you may have to reset the date and time. All other settings will not be affected. Menu/Set Press 2.Date/Time...
Setting the Station ID You should store your name or company name and fax number on all fax pages that you send. It is important that you enter the fax number in the internationally standardised format, i.e. in accordance with the following strict sequence: ■...
Entering text When you are setting certain menu selections, such as the Station ID, you may need to type text into the machine. Most number keys have three or four letters printed above them. The keys for do not have printed letters because they are used for special characters.
Special characters and symbols Press , and then press to move the cursor under Menu/Set the special character or symbol you want. Then press select it. Press (space) ! " # $ % & ’ ( ) + , - . / Press : ;...
General Setup Setting the Mode Timer The machine has three temporary mode keys on the control panel: Fax, Copy and Scan. You can change the number of seconds or minutes the machine takes after the last Copy or Scan operation before it returns to Fax mode.
Setting the Paper Type To get the best print quality, set the machine for the type of paper you are using. Menu/Set Press 2.Paper Type Press to select Plain , Inkjet , Glossy or Transprncy . Menu/Set Press If you selected Glossy , press to select Glossy:4-Color or Glossy:3-Color .
Setting the Ring Volume You can adjust the ring volume when your machine is idle (not being used). You can turn the ring Off or you can select the ring volume level. Menu/Set Press 1.Ring Press to select ( Low , Med , High or Off ). Menu/Set Press Stop/Exit...
Setting the Speaker Volume You can adjust the machine’s one-way speaker volume. Menu/Set Press 3.Speaker Press to select ( Low , Med , High or Off ). Menu/Set Press Stop/Exit Press Power Save Setting You can customise the machine’s Power Save key. The default mode is On.
Setup Receive Basic receiving operations Choosing the Receive Mode There are four different Receive Modes for your machine. You can choose the mode that best suits your needs. How it works When to use it The machine For dedicated fax lines. Fax Only automatically answers (automatic receive)
To select or change your Receive Mode If it is not illuminated in green, press Menu/Set Press 1.Receive Mode Press to select Fax Only , Fax/Tel , External TAD or Manual . Menu/Set Press Stop/Exit Press If you are changing the Receive Mode while in another operation, the LCD will return to that operation.
Setting the Ring Delay The Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode. If you have extension phones on the same line as the machine or subscribe to the telephone company’s Distinctive Ring service, keep the Ring Delay setting of 4.
Setting the F/T Ring Time (Fax/Tel mode only) If you set the Receive Mode to Fax/Tel, you’ll need to decide how long the machine will signal you with its special pseudo/double-ring when you have a voice call. (If it’s a fax call, the machine prints the fax.) This pseudo/double-ring happens after the initial ringing from the phone company.
Fax Detect Mono Start When you use this feature, you don’t have to press Colour Start , or the Fax Receive Code for New Zealand) when you answer a fax call. Selecting On allows the machine to receive fax calls automatically, even if you lift the handset of an extension or external phone.
Printing a reduced incoming fax (Auto Reduction) If you choose On , the machine reduces an incoming fax automatically, so that it fits on to one page of A4 size paper. If it is not illuminated in green, press Menu/Set Press 5.Auto Reduction to select On (or...
Advanced receiving operations Operation from extension telephones If you answer a fax call on an extension telephone, or an external telephone, you can make your machine take the call by using the Fax Receive Code. When you press the Fax Receive Code for New Zealand), the machine starts to receive a fax.
Using a cordless external handset If your cordless telephone is connected onto the line socket and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay. If you let the machine answer first, you Hook will have to go to the machine so you can press to transfer the...
Reception into memory (Not available for colour fax reception) As soon as the paper tray becomes empty during fax reception, the screen will display Check Paper ; please put some paper in the paper tray. (See How to load paper and envelopes on page 2-8.) If the Memory Receive is On at this time...
Secure Polling is a way to keep your documents and others from falling into the wrong hands while the machine is set up for polling. You can use Secure Polling only with another Brother fax machine. Anyone who polls to receive a fax must enter the polling secure code.
Setup for Polling Receive with Secure Code You need to make sure you are using the same secure code as the other party. If it is not illuminated in green, press Menu/Set Press 7.Polling RX Press to select Secure . Menu/Set Press Enter a four-digit secure code.
Sequential Polling The machine can request documents from several fax units in a single operation. You just specify several destinations in Step 5. Afterward, a Sequential Polling Report will be printed. If it is not illuminated in green, press Menu/Set Press 7.Polling RX Press...
Setup Send How to fax You can send faxes from the ADF (automatic document feeder) or from the scanner glass. Enter Fax mode Before sending faxes, make sure ) is illuminated in green. If not, press ) to enter Fax mode. The default setting is Fax.
Speed-Dialling Search/Speed Dial Press , and then the two digit Speed-Dial number. (See Storing Speed-Dial numbers on page 7-1.) two-digit number If the LCD shows Not Registered when you enter the Speed-Dial number, a number has not been stored for it. Search You can search for names you have stored in the Speed-Dial Search/Speed Dial...
Faxing from the automatic document feeder (ADF) Faxing from the ADF If it is not illuminated in green, press Load your document. (See Load documents on page 2-1.) Dial the fax number. Mono Start Colour Start Press . The machine starts scanning the first page.
Automatic transmission This is the easiest way to send a fax. Do not pick up the handset of the external phone. If it is not illuminated in green, press Load your document. (See Load documents on page 2-1.) Enter the fax number using the dial pad, Speed-Dial or Search. (See How to dial on page 6-1.) Mono Start Colour Start...
Basic sending operations Sending faxes using multiple settings When you send a fax you can choose any combination of these settings: contrast, resolution, overseas mode, delayed fax timer, polling transmission or real time transmission. If it is not illuminated in green, press ) before Menu/Set pressing...
Fax Resolution Fax Resolution You can use the key to change the setting Fax Resolution temporarily (for this fax only). In fax mode, press to select the setting you want, and then press Menu/Set —OR— You can change the default setting: If it is not illuminated in green, press Load your document.
Manual and automatic fax Redial If you are sending a fax manually and the line is busy, press Redial/Pause Mono Start Colour Start , and then press to try again. If you want to make a second call to the last number dialled, Redial/Pause Mono Start you can save time by pressing...
Dual Access (Not available for colour faxes) You can dial a number, and begin scanning the fax into memory— even when the machine is sending from memory or receiving faxes. The LCD shows the new job number and available memory. Your machine normally uses Dual Access.
To change the default setting, press to select On (or Off ). Menu/Set Press Go to Step 6. —OR— For the next fax transmission only, press to select Next Fax Only . Menu/Set Press Press to select Next Fax:On (or Next Fax:Off ). Menu/Set Press Press...
Cancelling a job while scanning, dialling and sending the document You can cancel a job while you are scanning it into memory by Stop/Exit pressing You can also cancel a job while the machine is dialling or sending the Stop/Exit document by pressing Cancelling a scheduled job You can cancel a fax job that is stored and waiting in memory.
If you did not use up any of the numbers for Groups, access codes or credit card numbers, you can ‘broadcast’ faxes to as many as 90 (MFC-3420C only) or 150 (MFC-3820CN only) different numbers. However, the available memory will vary depending on the types of jobs in the memory and the number of locations used for broadcasting.
When the LCD displays the fax number or name of the other Menu/Set party, press You will be asked to press the next number. Enter the next number. (Example: Speed-Dial number) When the LCD displays the fax number or name of the other party, Menu/Set press...
Delayed Fax (Not available for colour faxes) During the day you can store up to 50 faxes in the memory to be sent within 24 hours. These faxes will be sent at the time of day you enter Menu/Set in Step 4. Press to accept it, or enter another time for the faxes to be sent.
Delayed Batch Transmission (Not available for colour faxes) Before sending the delayed faxes, your machine will help you economize by sorting all the faxes in the memory by destination and scheduled time. All delayed faxes that are scheduled to be sent at the same time to the same fax number will be sent as one fax to save transmission time.
Mono Start Press The machine starts scanning the document. You can use Secure Polling only with another Brother fax machine. The document will be stored and can be retrieved from any other fax machine until you delete the fax in memory by using the Cancelling a job function.
TX Lock (KEY Lock for some countries) This feature allows you to prevent unauthorised access to the machine. When switched On, TX Lock prohibits most functions. The following functions listed are available while TX Lock is switched On. ■ Receiving faxes ■...
Using TX Lock (KEY Lock for some countries) You must use a password to switch TX Lock ON and OFF. Setting Up the TX Lock for the First Time Menu/Set Press 1.TX Lock Enter a 4-digit number as a new New Passwd:XXXX password.
Changing the TX Lock Password Menu/Set Press 1.TX Lock Press to choose Set Password . Menu/Set Press Old Passwd:XXXX The screen prompts you to enter the old password. Enter the current password. Menu/Set Press New Passwd:XXXX Enter a 4-digit number as a new password.
Telephone Service for Australia ® ® ® Distinctive Ringing (Telstra FaxStream Duet This machine feature lets you use the Distinctive Ringing subscriber ® ® service offered by Telstra’s FaxStream Duet , which allows you to have two separate telephone numbers on the one phone line. Each phone number has its own Distinctive Ringing pattern, so you know which phone number is ringing.
Set the Distinctive Ringing to ON Menu/Set Press 2.Distinctive The screen displays the current setting of this feature. Press to select On (or Off ). Menu/Set Press Stop/Exit Press Caller ID (Caller IDentification) Caller ID is a telephone service that allows the subscriber to see a display of the caller’s phone number or name as the telephone rings.
How Does the Caller ID Work? The Caller ID Appears on the Display When Your Telephone Rings As your telephone rings, the display shows you the caller’s phone number or name. Once you pick up the handset, the caller’s ID disappears.
Viewing Caller ID List Caller ID memory stores information for up to thirty calls; when the thirty-first call comes in, information about the first call is erased. You can scroll through Caller ID information to review those calls made to your machine.
Telephone Service for New Zealand FaxAbility FaxAbility is a service offered by Telecom that allows you to have an additional number on one phone line, with its own distinctive ring pattern. This way, when you get an incoming call, you can identify the number being called by its ring.
How Does FaxAbility Work? Your telephone number will have the standard ring pattern of long, long tone, while the new number will have a ring pattern of long, silence, long, etc. When FaxAbility is On , you will not hear the first ring of all incoming calls on the fax machine.
How to Turn FaxAbility OFF or ON The FaxAbility function is designed to accommodate the FaxAbility service provided by Telecom. To change the setting, repeat Steps 1-3; Step 2 is where you can select either On or Off . Call Waiting beeps caused by incoming calls on your main number can affect fax transmissions.
Caller ID (Caller IDentification) Caller ID is a telephone service that allows the subscriber to see a display of the caller’s phone number as the telephone rings. It is a fast way to screen your calls. You can respond quickly to calls you missed, because Caller IDs are received and stored in your machine memory.
Viewing Caller ID List Caller ID memory stores information for up to thirty calls; when the thirty-first call comes in, information about the first call is erased. You can scroll through Caller ID information to review those calls made to your machine.
Telephone Service for Some Countries Distinctive Ringing (For Singapore and Hong Kong) This machine feature lets you use the Distinctive Ringing subscriber service offered by some telephone companies, which allows you to have several telephone numbers on one phone line. Each phone number has its own Distinctive Ringing pattern, so you’ll know which phone number is ringing.
Caller ID (For Singapore and Hong Kong) The Caller ID feature of this machine lets you use the Caller ID subscriber service offered by many local phone companies. This service provides you, by means of the screen display, the telephone number (or name) of your caller as the line rings.
Viewing Caller ID List Caller ID memory stores information for up to thirty calls; when the thirty-first call comes in, information about the first call is erased. You can scroll through Caller ID information to review those calls made to your machine.
40 Speed-Dial numbers and the MFC-3820CN can store 100 numbers. Menu/Set Press 1.Speed-Dial Use the dial pad to enter a two-digit Speed-Dial location number (01-40 for MFC-3420C, 00-99 for MFC-3820CN). (For example, press Menu/Set Press Enter the phone or fax number (up to 20 digits). Menu/Set Press Use the dial pad to enter the name (up to 15 characters).
Changing Speed-Dial numbers If you try to store a Speed-Dial number where a number is already stored, the LCD will show the name stored there (or number) and will ask you to do one of the following: Press to change the stored 1.Change 2.Exit number.
Then, you can combine them into a Group. Each Group uses up a Speed-Dial number. You can have up to six Groups, or you can assign up to 39 numbers (MFC-3420C) or up to 99 numbers (MFC-3820CN) to one large Group.
Use the dial pad and the chart on Name: page 4-3 to enter a name for the Group. Menu/Set Press (For example, type NEW CLIENTS). Stop/Exit Press You can print a list of all the Speed-Dial numbers. Group numbers will be marked in the column of “GROUP”. (See Printing reports on page 9-3.) QUICK-DIAL NUMBERS AND DIALLING OPTIONS 7 - 4...
Dialling options There are three ways to dial. (See How to dial on page 6-1 .) Access codes and credit card numbers Sometimes you may want to choose from several long distance carriers when you make a call. Rates may vary depending on the time and destination.
Pause Redial/Pause Press to insert a 3.5-second pause between Redial/Pause numbers. If you are dialling overseas, you can press as many times as needed to increase the length of the pause. Fax Redial If you’re sending a fax manually and the line is busy, press Redial/Pause to try again.
Remote Fax Options (Not available for colour faxes) Fax Forwarding After you have selected Fax Forwarding, Fax Storage is set to On automatically. If you bring the Fax Forwarding feature back to Off , Fax Storage stays on. Programming a Fax Forwarding number When Fax Forwarding is set to On , your machine stores the received fax in the memory.
Setting Fax Storage If you set Fax Storage to ON, you will be able to retrieve fax messages from another location using Fax Forwarding or Remote Retrieval operations. (See Remote commands on page 8-5.) If there is paper in your machine, a back-up copy of each fax will be printed. The LCD will show when you have a fax stored in memory.
Setting your Remote Access Code The remote access code lets you access the Remote Retrieval features when you are away from your machine. Before you use the remote access and retrieval features, you have to set up your own code. The default code is inactive code (--- Menu/Set Press 3.Remote Access...
Remote Retrieval You can call your machine from any touch tone telephone or fax machine, then use the Remote Access Code and remote commands to retrieve fax messages. Be sure to cut out the Remote Retrieval Access Card on the last page and keep it with you at all times. Using your Remote Access Code Dial your fax number from a telephone or another fax machine using touch tone.
Remote commands Follow the commands below to access features when you are away from the machine. When you call the machine and enter your Remote Access Code (3 digits followed by ), the system will give two short beeps and you must enter a remote command. Remote commands Operation details Change the Fax Forwarding...
Retrieving fax messages Dial your fax number. When your machine answers, immediately enter your Remote Access Code (3 digits followed by ). If you hear one long beep, you have messages. As soon as you hear two short beeps, use the dial pad to press Wait for the long beep, and then use the dial pad to enter the number of the remote fax machine where you want your fax messages sent to followed by...
Printing reports Machine settings and activity You need to set up the Transmission Verification Report and Journal Period in the menu table. Menu/Set Press 1.XMIT Report —OR— Menu/Set Press 2.Journal Period Customizing the Transmission Verification Report You can use the Transmission Report as proof that you sent a fax. This report lists the time and date of transmission and whether the transmission was successful (OK).
Setting the Journal Period You can set the machine to print a journal at specific intervals (every 50 faxes, 6, 12 or 24 hours, 2 or 7 days). If you set the interval to Off , you can print the report by following the Steps on the next page. The default setting is Every 50 Faxes .
Lists your settings. 5.User Settings Lists your Network settings. 6.Network Config (MFC-3820CN only) To print a report Menu/Set For MFC-3420C, press Menu/Set For MFC-3820CN, press Press to select the report you want. Menu/Set Press —OR— Enter the number of the report you want to print.
Making copies Using the machine as a copier You can use your machine as a copier, making up to 99 copies at a time. Enter Copy mode Copy Before making copies, make sure that ) is illuminated Copy Copy in green. If it is not, press ) to enter mode.
Making a single copy Copy Press ) to illuminate it in green. Load your document. (See Load documents on page 2-1.) Mono Start Colour Start Press Stop/Exit To stop copying, press Making multiple copies Copy Press ) to illuminate it in green. Load your document.
Out of Memory message If the memory becomes full while you are Out of Memory making copies, the LCD message will guide you through the next step. Stop/Exit If the Out of Memory message appears, press Mono Start Colour Start cancel or to copy scanned pages.
Using the Copy keys (Temporary settings) When you want to change the settings only for the next copy, use the Temporary Copy keys. You can use different combinations. These settings are temporary, and the machine returns to its default settings 60 seconds after it finishes copying. If you want to use these temporary settings again, place the next document in the ADF within that time.
Enlarge/Reduce You can select the following enlargement or reduction ratios. Auto sets the machine to calculate the ratio that fits the size of your paper. Custom allows you to enter a ratio from 25% to 400%. Enlarge/Reduce Press 100% → 142%:A5 →...
Quality You can select the copy quality. The default setting is Normal . Press Quality Recommended mode for ordinary Normal printouts. Good copy quality with adequate copy speed. Fast copy speed and lowest ink Fast consumption. Use FAST to save time (document to be proof-read, large documents or many copies).
Options Options Use the key to set the following copy settings only for the next copy. Press Menu Selections Options Factory Page Copy Setting Options select select Plain / Inkjet / 10-8 Paper Type Plain Glossy ( 4-Color or 3-Color )/ Transparency A4 / A5 / 10-9...
Paper Type You can change the paper type only for the next copy. Select the type of media that you are using to get the best print quality. Copy Press ) to illuminate it in green. Load your document. (See Load documents on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99).
Paper Size You can change the paper size setting only for the next copy. You can copy only on, A4, A5 and Photo Card (10(W)X15(H)cm) paper. Copy Press ) to illuminate it in green. Load your document. (See Load documents on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99).
Brightness You can adjust the copy brightness to make copies darker or lighter. Copy Press ) to illuminate it in green. Load your document. (See Load documents on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99).
Contrast You can adjust the copy contrast to help an image look sharper and more vivid. Copy Press ) to illuminate it in green. Load your document. (See Load documents on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99).
Sorting copies using the ADF You can sort multiple copies. Pages will be stacked in the order 123, 123, 123, and so on. Copy Press ) to illuminate it in green. Load your document. (See Load documents on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99).
N in 1 copy (Page Layout) You can save paper by copying either two or four pages onto one page. If you want to print a poster, use the scanner glass. Copy Press ) to illuminate it in green. Load your document. (See Load documents on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99).
2 in 1 4 in 1 (P) 4 in 1 (L) Poster (3X3) You can make a poster size copy of a photograph. For Poster copies, you cannot make more than one copy. 10 - 14 MAKING COPIES...
Changing the default copy settings You can change the default copy settings. These settings will stay until you change them again. Copy Quality Menu/Set Press 1.Quality Press to select Normal , Best or Fast . Menu/Set Press Stop/Exit Press Brightness Menu/Set Press 2.Brightness...
Colour Adjustment Menu/Set Press 4.Color Adjust Press to select Red , Green or Blue . Menu/Set Press Press to increase the colour saturation. —OR— Press to decrease the colour saturation. Menu/Set Press Return to Step 2 to select the next colour. —OR—...
Legal limitations Colour reproductions of certain documents are illegal and may result in either criminal or civil liability. This memorandum is intended to be a guide rather than a complete listing of every possible prohibition. In case of doubt, we suggest that you check with relevant authorities as to any particular questionable documents.
Walk-Up PhotoCapture ™ Center (MFC-3820CN only) Introduction Your Brother machine includes four media drives (slots) for use with ® ® popular digital camera media: CompactFlash , SmartMedia ® Memory Stick and SD (Secure Digital) Memory card. ® ® ® CompactFlash...
Basic flow Even if your machine is not connected to your computer, you can print photos directly from the digital camera media. This is the basic flow of the direct printing operation. For more detail information, please read this chapter from the next page. Insert the media card firmly into the media drive (slot).
Getting started ® There are separate slots on your machine, for a CompactFlash ® ® card, a SmartMedia card, Memory Stick and SD Card. Use only Smart media cards with a 3.3v voltage rating. Firmly insert the card into the appropriate slot. ®...
Do NOT unplug the power cord or remove the media card from the media drive (slot) while the machine is reading or writing to PhotoCapture the card (the key is blinking). You will lose your data or damage the card. The machine can only read one Media card at a time so do not insert more than one card.
Printing the Index (Thumbnails) ™ The PhotoCapture Center assigns numbers for images (such as No.1, No.2, No.3, and so on). It does not recognize any other numbers or file names that your digital camera or PC have used to identify the pictures. You can print a thumbnail page (Index page with 6 or 4 images per line).
Printing images Before you can print an individual image, you have to know the image number. Print the Index first. (See Printing the Index (Thumbnails) on page 11-5.) Make sure you inserted the media card. PhotoCapture Press . (See page 11-3.) Press to choose Print Images...
Paper Type & Paper Size Press to select the type of paper you are using, ( 10x15cm Glossy , 13x18cm Glossy , A4 Glossy , A4 Plain , 10x15cm Inkjet or A4 Inkjet ). Menu/Set Press If you selected A4, go to Step 6. If you selected another size, go to Step 7.
DPOF printing DPOF stands for Digital Print Order Format. Major Digital Camera manufacturers (Canon Inc., Eastman Kodak Company, Fuji Photo Film Co. Ltd., Matsushita Electric Industrial Co. Ltd. and Sony Corporation.) created this standard to make it easier to print images from a digital camera. If your digital camera supports DPOF printing, you will be able to select on the Digital Camera display the images and number of copies you want to print.
Changing the default settings You can adjust the Print Quality, Paper & Print Size, Brightness, Contrast, Colour Enhance and Cropping settings, that are shown in the chart. These settings will remain set until you change them again. Menu/Set Press , followed by the number of the setting you want to change.
Brightness Menu/Set Press 3.Brightness Press to make a lighter print. —OR— Press to make a darker print. Menu/Set Press Stop/Exit Press Contrast You can choose the contrast setting. More Contrast will make an image look sharper and more vivid. Menu/Set Press 4.Contrast Press...
Colour enhancement You can turn on the colour enhancement feature to print more vivid images. Menu/Set Press 5.Color Enhance Press to select On (or Off ). Menu/Set Press If you select On , you can customize the White Balance, Sharpness or Colour Density. If you selected On , Press to select 1.White Balance .
■ White Balance This setting adjusts the hue of the white areas of an image. Lighting, Camera settings and other influences will effect the appearance of white. The white areas of a picture may be slightly pink, yellow or some other colour. By using this adjustment you can correct this effect and bring the white areas back to pure white.
Understanding the Error Messages Once you are familiar with the types of errors that can occur while ™ you’re using the PhotoCapture Center , you can easily identify and troubleshoot any difficulties. When an error message appears on the LCD, the machine will beep to get your attention.
™ Using PhotoCapture Center from your PC You can access the media card that is in the media drive (slot) of the machine from your PC. ™ See Using PhotoCapture Center from your PC. (See Using the ™ PhotoCapture Center from your PC on page 7-1 in Software User’s ™...
Important information Important Information for Australia IMPORTANT-For Your Safety. To ensure safe operation the three-pin plug supplied must be inserted only into a standard three-pin power point which is effectively grounded through the normal household wiring. Extension cords used with the equipment must be three-conductor and be correctly wired to provide connection to ground.
The purpose of the International E Program is to NERGY promote the development and popularization of energy-efficient office equipment. TAR ® As an E Partner, Brother Industries, Ltd. has determined NERGY TAR ® that this product meets the E guidelines for energy NERGY efficiency.
This product is equipped with a 3-wire grounded plug, a plug having a third (grounded) pin. This plug will only fit into a grounded power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, call your electrician to replace your obsolete outlet.
Important Information for New Zealand Important Safety Instructions Read all of these instructions. Save them for later reference. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network.
All persons using this device for recording telephone conversations shall comply with New Zealand law. This requires that at least one party to the conversation is to be aware that it is being recorded. In addition, the Principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected, the purpose for its collection, how it is to be used and what it disclosed to any other...
Do not attempt to service this product yourself, because opening or removing covers may expose you to dangerous voltage points and/or other risks. Refer all servicing to service personnel. Unplug this product from the mains power and telephone line sockets, and refer servicing to qualified Service Personnel under the following conditions: ■...
IMPORTANT-For Your Safety To ensure safe operation the three-pin plug supplied must be inserted only into a standard three-pin power point which is effectively grounded through the normal household wiring. Extension cords used with the equipment must be three-conductor and be correctly wired to provide connection to ground. Incorrectly wired extension cords are a major cause of fatalities.
Important Information for Some Countries Important Safety Instructions Read all of these instructions. Save them for later reference. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. Do not place this product near water.
Authorized Service Personnel. A list of Authorized Service Centres has been included for your convenience, or you may contact the Brother Dealer for Service. Unplug this product from the wall outlet and refer servicing to Authorized Service Personnel under the following conditions: ■...
This equipment may not be used on coin service lines provided by the telephone company or connected to party lines. Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages.
Troubleshooting and routine maintenance Troubleshooting Error messages As with any sophisticated office product, errors may occur. If this happens, your machine identifies the problem and displays an error message. The most common error messages are shown below. ERROR MESSAGES ERROR CAUSE ACTION MESSAGE...
The print heads are too cold. Allow the machine to warm up. Temperature The machine has a mechanical problem. Call Brother Customer Service. Machine Error The media card is either bad or not formatted. Reinsert the correct media card. Media Error...
ERROR MESSAGES ERROR CAUSE ACTION MESSAGE You can’t store data in the memory. (Fax sending or copy operation in Out of Memory process) (May occur when the machine’s Press Stop/Exit and wait until the used as a printer) other operations in progress finish and then try again.
Document jams If the document is jammed, follow the steps below. Document is jammed in the top of the ADF unit. Take out any paper from the ADF that is not jammed. Lift the ADF cover. Pull the jammed document out to the right. Close the ADF cover.
Printer jam or paper jam Remove the jammed paper depending on where it is jammed in the machine. Paper is jammed inside the front of the machine. Pull the jammed paper toward you. Paper is jammed in the paper tray. Remove any paper from the paper tray that is not jammed.
Pull up the jammed paper to remove it. If you have difficulty removing the jammed paper, press and hold the paper release lever as you pull out the page. Paper Release Lever Paper is jammed inside the paper tray Pull the paper tray out of the machine. Paper Tray 13 - 6 TROUBLESHOOTING AND ROUTINE MAINTENANCE...
Pull up the jammed paper to remove it. Jammed paper Paper is jammed inside the machine. Open the scanner cover by lifting the scanner cover. Remove the jammed paper. Scanner Cover If the jammed paper is under the print heads, unplug the machine, and then you can move the print heads to take out the paper.
Mono Start key to see if the same problem top and bottom of sentences occurs. If the copy is also bad, call your Brother dealer for service. are cut off. Poor quality print.
For example: If you are sending or receiving a fax message while a custom feature signal comes through on the line, the signal can temporarily interrupt or disrupt the fax data. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive data on a single, shared line with custom features.
TWAIN errors appear while Make sure the Brother TWAIN driver is selected as the primary source. scanning. In PaperPort, click Scan in the File menu and select the Brother TWAIN driver. Software Difficulties Cannot perform ‘2 in 1 or 4 in 1’...
DIFFICULTY SUGGESTIONS ™ PhotoCapture Center Difficulties (MFC-3820CN only) ® Removable Disk does not a) Have you installed the Windows 2000 update? work properly. If not, do the following: 1. Disconnect the USB cable. ® 2. Install the Windows 2000 update. Please see the Quick Setup Guide.
If you clean the print head at least five times and the print has not improved, call Brother your dealer for service. Print quality check If the print quality is not good, you can print a Print Quality Check Sheet to help you find the settings you may need to change.
STEP A: Colour block quality check The LCD shows: Is Step "A" OK? 1.Yes 2.No Check the quality of the four colour blocks on the sheet. (Black/Cyan/Yellow/Magenta). If all lines are clear and visible, press ( Yes ) to go to STEP B. —OR—...
STEP B: Alignment Check The LCD shows: Is Step "B" OK? 1.Yes 2.No Check the 600 dpi and 1200 dpi test prints to see if number 5 most closely matches number 0. If the number 5 sample of both the 600 dpi and 1200 dpi are the best matches, press ( Yes ) to finish STEP B.
Quality Check Sheet. If the problem still exists, repeat the cleaning and test print procedures at least five times for the new ink cartridge. If ink is still missing, call Brother dealer. Caution Do NOT touch the print head. Touching the print heads may cause permanent damage and may void the print head’s warranty.
Packing and shipping the machine Whenever you transport the machine, use the packing materials that came with your machine. If you do not pack the machine properly, you could void your warranty. Caution Do NOT unplug the machine after a print job until you hear the final click.
Attach the yellow protective bar. Protective Yellow Bar Remove the paper tray and output paper support. Wrap the machine in the bag and place it in the original carton with the original packing material. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 17...
Pack the printed materials in the original carton as shown below. Do not pack the used ink cartridges in the carton. Close the carton. 13 - 18 TROUBLESHOOTING AND ROUTINE MAINTENANCE...
Routine maintenance Cleaning the scanner Unplug the machine and lift the document cover. Clean the scanner glass and the white film with isopropyl alcohol on a soft lint-free cloth. White Film Document Cover Open the document cover. Clean the white film and the glass strip under the film with isopropyl alcohol on a lint-free cloth.
Cleaning the machine printer platen Be careful not to touch the paper feed star wheels and flat cable, and encoding film. Be sure to unplug the machine from the AC power outlet before cleaning the printer platen. To clean your machine printer platen, wipe it with a soft lint free cloth that is dry.
Replacing the ink cartridges Your machine is equipped with an ink dot counter that automatically monitors the ink level in each colour cartridge. When the counter detects an ink cartridge is running out of ink, the machine will notify you with a message on the LCD. The LCD shows you which colour cartridges are low or empty.
Open the new ink cartridge bag for the colour shown on the LCD, and then take out the ink cartridge. Hold the new ink cartridge as shown in the illustration, and then peel the sealing tape from the side of the ink cartridge. Carefully peel the tape in the direction away from you.
If the ink cartridge you installed is not a brand new one, please be sure to press —OR— For each new cartridge, press on the dial pad to automatically reset the ink dot counter for that colour. (The ink dot counter enables the machine to notify you when a colour is running low.) The machine will enter a cleaning cycle for approximately 3 minutes for each replaced cartridge.
■ Brother strongly recommends that you do not refill the ink cartridges provided with your machine. We also strongly recommend that you continue to use only Genuine Brother Brand replacement ink cartridges. Using or attempting to use potentially incompatible inks and/or cartridges in your machine may cause damage to the machine itself and/or it may result in unsatisfactory print quality.
Glossary ADF (automatic document feeder) The document can be placed in the ADF and scanned one page at a time automatically. Auto Reduction Reduces the size of incoming faxes. Automatic fax transmission Sending a fax without picking up the handset of an external phone. Automatic Redial A feature that enables your machine to redial the last fax number after five minutes if the fax did not go through because the line was busy.
External phone A TAD (telephone answering device) or telephone that is plugged into the socket. F/T Ring Time The length of time that the Brother machine rings (when the Receive Mode setting is Fax/Tel) to notify you to pick up a voice call that it answered.
MFL-Pro Suite (MFC-3820CN only) Turns your machine into a printer and a scanner and enables PC faxing using the machine. MFL-Pro Suite (MFC-3420C only) Turns your machine into a printer and a scanner and enables PC fax (sending) using the machine.
Pause Allows you to place a 3.5 second delay in the dialling Redial/Pause sequence stored on Speed-Dial numbers. Press as many times as needed for longer pauses. ™ PhotoCapture Center (MFC-3820CN only) Allows you to print digital photos from your digital camera at high resolution for photo quality printing.
Scan to Card (MFC-3820CN only) You can scan a black and white or colour document into a Media Card. Black and white images will be in TIFF file format and colour images may be in PDF or JPEG file format. Search An electronic, alphabetical listing of stored Speed-Dial and Group numbers.
Weight 10 kg (MFC-3420C) 11 kg (MFC-3820CN) Noise Operating: 48 dB A or less Standby: 35 dB A or less Temperature Operating: 10 - 35 °C Best Print Quality: 20 - 33 °C Humidity Operating: 20 to 80% (without condensation)
Up to 12 pages/minute (A4 paper) Colour Up to 10 pages/minute (A4 paper) Does not include the time it takes to feed the paper. Based on Brother standard pattern. Fast mode Multiple Copies Stacks or Sorts up to 99 pages...
Compatibility ITU-T Group 3 Coding System MH/MR/MMR/JPEG Modem Speed Automatic Fallback 14400 bps: (MFC-3420C) 33600 bps: (MFC-3820CN) Document Size ADF Width: 148 mm to 216 mm ADF Height: 148 mm to 356 mm Scanner Glass Width: Max. 216 mm Scanner Glass Height: Max. 297 mm...
/400* pages (MFC-3820CN) “Pages” refers to the “Brother Standard Chart No. 1” (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice. "Pages" refers to the "ITU-T Test Chart #1" (a typical business letter, Standard resolution, MMR code).
4800 x 1200 optimized dpi when Photo mode is selected in the printer driver. * Colour Printing: The machine uses Brother’s OP Technology to automatically vary the printing resolution for producing the highest quality output.
PC-FAX Send and Remote Setup* Only) NOTE: All registered trademarks referenced herein are the property of their respective companies. For the latest drivers, go to the Brother Solutions Center at http://solutions.brother.com/ ® Application Software is different for Windows ® Macintosh Scanning is supported in 10.2.1 or greater.
This process consumes a small amount of ink. Network (LAN) (MFC-3820CN only) You can connect your machine to a network for Network Printing, Network Scanning and Internet Fax. Also included is Brother BRAdmin Professional Network Management software. Support for: ® Windows 98/Me/2000/XP ®...
Index Control panel overview ..1-2 Copy Access codes, storing and brightness ....10-10 dialling ......7-5 color adjustment ... 10-16 ADF (automatic document contrast ......10-15 feeder) ....... 2-1, 6-3 default settings ..... 10-15 ADF cover ......13-4 Enlarge/Reduce ..... 10-5 Answering machine (TAD) enter Copy mode ...
Search ......6-2 from extension phone ..5-7 Speed-Dial ....... 6-2 reducing to fit on paper ..5-6 Dual Access ......6-8 retrieving from a remote site .......8-6 Ring Delay, setting ..5-3 sending ......6-1 ECM (Error Correction Mode) automatic .......6-4 ........... 1-8 Broadcasting ....6-11 Envelopes ....2-5, 2-7 canceling from memory Error messages on LCD ...
HELP Options key (copying) display messages .... 3-1 Brightness ....10-10 navigation keys ..... 3-2 Paper Size ..... 10-9 Help List ......9-3 Paper Type ....10-8 Ink cartridges Paper ......2-4, S-2 checking ink volume ..13-15 capacity ......2-5 replacing ......
Remote Retrieval Access card If you plan to receive fax messages while away from your machine, carrying the Remote Retrieval Access Card printed below will serve as a convenient reminder of the retrieval procedures. Simply cut out the card and fold it to fit your wallet or organizer. Keeping it handy will help you derive the full benefit of your MFC’s Fax Forwarding, and Remote Retrieval features.