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POS SYSTEM SPS-500 SERIES SERVICE Manual SPS-500 Series C O N T E N T S Precaution Statements Product Specifications Installation and Operation Disassembly and Assembly Maintenance and Adjustment Troubleshooting Exploded Views and Parts List PCB Layout and Parts List Wiring Diagram 10.
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Overview of this POS System This service manual provides the technical information for many individual component systems and circuits and gives an analysis of the operations performed by the circuits. Schematics and specifications provide the needed information for the accurate troubleshooting. All information in this manual is subject to change without prior notice.
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About this Manual This service manual describes how to perform hardware service maintenance for the SAM4S SPS-500 Series POS System Notes Notes may appear anywhere in the manual. They describe additional information about the item. Precaution symbols . Indicates a Safety Precaution that applies to this part component.
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This manual may not, in whole or in part, be copied, photocopied, reproduced, translated or converted to any electronic or machine readable from without prior written permission of Shin Heung Precision . SAM4S SPS-500 SERIES Aug. 2009. V1.1 Printed in KOREA...
Remplacer uniquement avec une batterie du même recommended by the manufacturer. type ou d’un type équivalent recommandé par le Dispose used batteries according to the constructeur. manufacturer’s instructions. Mettre au rebut les batteries usagées conformément aux instructions du fabricant. SAM4S SPS-500 SERIES...
5. Use only a grounded-tip soldering iron when soldering or unsoldering ESDs. 6. Use only an anti-static solder removal device. Many solder removal devices are not rated as anti-static; these can accumulate sufficient electrical charge to damage ESDs. SAM4S SPS-500 SERIES...
12(W) × 24(H) Font (Including a Horizontal) Character Structure 1.25 mm(W) ×3.0 mm(H) Character Size 1.5 mm Column Pitch 3.75 mm (Including 6-dot Line Spacing) Line Pitch 32 (12×24 Dots/Character) Number of Column Table2-4 Character Specification (SPS-520) SAM4S SPS-500 SERIES...
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: 30% ~ 80% RH Weight Approximately 12Kg (Net) 430(W) × 468(L) × 344(H) : With A+ Drawer Dimensions(mm) Set Size 400(W) × 468(L) × 344(H) : With G Drawer Table2-5 General Specifications (SPS-530) SAM4S SPS-500 SERIES...
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① Printer Cover ② SD Card ③ Key Board ④ USB ⑤ Drawer ⑥ Customer LCD Display (16char*2line LCD) ⑦ Operator LCD Display(7” TFT-LCD(800*480)) ⑧ Mode Key ⑨ MSR ⑩ Dallas Key (i-BUTTON) Figure2-5 Location Features (SPS-530) SAM4S SPS-500 SERIES...
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Auto Cutter Type 100Km , 1×10 Pulses Reliability Paper : PD-160R-N 1,000,000 Cuts Auto-cutter (Oji paper co.,Ltd) 110.2 (W) ×54 (D) ×25.8 (H) Dimension (mm) Approx. 175 g Weight Table2-6 Thermal Printer Specifications (SPS-530) SAM4S SPS-500 SERIES...
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12(W) × 24(H) Font (Including a Horizontal) Character Structure 1.25 mm(W) ×3.0 mm(H) Character Size 1.5 mm Column Pitch 3.75 mm (Including 6-dot Line Spacing) Line Pitch 32 (12×24 Dots/Character) Number of Column Table2-8 Character Specification (SPS-530) SAM4S SPS-500 SERIES...
If the Total Power Consumption exceeds specification (1A), the system cuts “VCC” of COM#1~COM#4. “VCC “ is supplied for the USB Device. Supply current 1A is total value including USB1#~USB#2. If the total Power Consumption exceeds specification 1A, the system cuts “VCC” of USB#1~USB#2. SAM4S SPS-500 SERIES...
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Function DSUB9(CN1) RJ45(CN3) Carrier Detect Receive Data Transmit Data Data Set Ready Data Terminal Ready Request To Send Clear To Send Ring Indicator Total Power : 1A (COM#1,#2 : Pin9, COM#3 ,#4 : Pin1 ) +5V/500mA 2-10 SAM4S SPS-500 SERIES...
(DSUB25 MALE) (+5V) (COM1, COM2 I/F CABLE PIN CONNECTION ) SPS-500 SIDE USER SIDE (DSUB9 FEMALE) (DSUB9 MALE) (+5V) ( COM1, COM2 I/F CABLE PIN CONNECTION ) CAUTION : COM#1~COM#2 supplies “+5V” to DSUB9 “Pin Num 9”. SAM4S SPS-500 SERIES 2-11...
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USER SIDE SPS-500 SIDE 3(TXD) 2(TXD) (DSUB25 MALE) 2(DSR) 20(DTR) 7(S.GND) 7(S.GND) 8(DTR) 6(DSR) 5(RTS) 4(RTS) 6(CTS) 5(CTS) ( COM3, COM4 I/F CABLE PIN CONNECTION ) CAUTION : COM#3~COM#4 supplies “+5V” to RJ45 “Pin Num 1”. 2-12 SAM4S SPS-500 SERIES...
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Frame GND VBUS Host Power : DC5[V] / 500[mA] White Differential Data Line Green Differential Data Line Black Signal GND 2-5-6 USB Interface Cable SPS-500 SIDE USER SIDE "B" TYPE PLUG "A" TYPE PLUG (USB I/F CABLE) SAM4S SPS-500 SERIES 2-13...
Make sure that installed “+24V Cash Drawer”. Make sure that the Cash Drawer Solenoid Resistance is more than 20[Ohm] 2-5-10 DRAWER Interface Cable DRAWER COMPULSORY RJ11 6P (DRAWER I/F CABLE) SPS-500 SIDE USER SIDE ( DRAWER CONNECTOR ) SAM4S SPS-500 SERIES 2-15...
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3 Installation and Operation 3-1 OS and Application Update from PC 3-1-1 Setup the TFTP32 Setup Method Remark Download or copy the “tftpd32.300.zip” file from the FTP server. Unpack the file. Execute the “tftpd32.exe” file SAM4S SPS-500 SERIES...
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3 Installation and Operation 3-1 OS and Application Update from PC 3-1-1 Setup the TFTP32 Setup Method Remark Press “Settings” button on the bottom of the window. Change the Base Directory and press the “OK” button SAM4S SPS-500 SERIES...
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Press and hold this key position during power-up in S-mode. CAS H Press the upper left key of the keyboard, then the lower left key, then the upper right key, and finally press the lower right key. SAM4S SPS-500 SERIES...
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3 Installation and Operation 3-1 OS and Application Update from PC 3-1-3 OS and Application Update Update Method Remark Enter the system password : 1 2 8 7 Select “Update” from the menu on LCD. SAM4S SPS-500 SERIES...
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3 Installation and Operation 3-1 OS and Application Update from PC 3-1-3 OS and Application Update Update Method Remark Select “Copy All” from the menu on LCD. Select “YES” from the menu on LCD. SAM4S SPS-500 SERIES...
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3 Installation and Operation 3-2 OS and Application Update from SD card. 3-2-1 Format the SD card with FAT-32 file system Format Method Remark Format the SD card with FAT-32 file system. SAM4S SPS-500 SERIES...
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3-2 OS and Application Update from SD card. 3-2-2 Program Update Preparation Update Method Remark Create a directory named “Update\sps500” on root of the SD card. Copy following files to “Update” directory of the SD card. (nb_500.bin, zImg500, rdisk500.gz, xlib500.bin, app500.bin) SAM4S SPS-500 SERIES...
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Press and hold this key position during power-up in S-mode. CAS H Press the upper left key of the keyboard, then the lower left key, then the upper right key, and finally press the lower right key. SAM4S SPS-500 SERIES...
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3 Installation and Operation 3-2 OS and Application Update from SD card. 3-2-3 OS and Application Update Enter the system password : 1 2 8 7 Select “Update” from the menu on LCD. 3-10 SAM4S SPS-500 SERIES...
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3 Installation and Operation 3-2 OS and Application Update from SD card. 3-2-3 OS and Application Update Select “Copy All - SD” from the menu on LCD. Select “YES” from the menu on LCD. SAM4S SPS-500 SERIES 3-11...
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Press and hold this key position during power-up in S-mode. CAS H Press the upper left key of the keyboard, then the lower left key, then the upper right key, and finally press the lower right key. 3-12 SAM4S SPS-500 SERIES...
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3 Installation and Operation 3-3 Boot Area Update (Nor Flash A29l800UV) From PC Update Method Remark Enter the system password : 1 2 8 7 Select “Update” from the menu on LCD. SAM4S SPS-500 SERIES 3-13...
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3 Installation and Operation 3-3 Boot Area Update (Nor Flash A29l800UV) From PC Update Method Remark Select “BOOT Update” from the menu on LCD. Select “YES” from the menu on LCD. 3-14 SAM4S SPS-500 SERIES...
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Press and hold this key position during power-up in S-mode. CAS H Press the upper left key of the keyboard, then the lower left key, then the upper right key, and finally press the lower right key. SAM4S SPS-500 SERIES 3-15...
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3 Installation and Operation 3-4 Boot Area Update (Nor Flash A29l800UV) From SD card Update Method Remark Enter the system password : 1 2 8 7 Select “Update” from the menu on LCD. 3-16 SAM4S SPS-500 SERIES...
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3 Installation and Operation 3-4 Boot Area Update (Nor Flash A29l800UV) From SD card Update Method Remark Select “Boot Update SD” from the menu on LCD. Select “YES” from the menu on LCD. SAM4S SPS-500 SERIES 3-17...
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Press and hold this key position during power-up in S-mode. S UB- TOTL CAS H Press the upper left key of the keyboard, then the lower left key, then the upper right key, and finally press the lower right key. 3-18 SAM4S SPS-500 SERIES...
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3 Installation and Operation 3-5 IO Board CPU Update From PC Update Method Remark Select one of three buttons marked in red. Select “YES” from the menu on LCD. SAM4S SPS-500 SERIES 3-19...
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Press and hold this key position during power-up in S-mode. S UB- TOTL CAS H Press the upper left key of the keyboard, then the lower left key, then the upper right key, and finally press the lower right key. 3-20 SAM4S SPS-500 SERIES...
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3 Installation and Operation 3-6 IO Board CPU Update From SD card Update Method Remark Select one of three button marked in red. Select “YES” from the menu on LCD. SAM4S SPS-500 SERIES 3-21...
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Press and hold this key position during power-up in S-mode. S UB- TOTL CAS H Press the upper left key of the keyboard, then the lower left key, then the upper right key, and finally press the lower right key. 3-22 SAM4S SPS-500 SERIES...
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3 Installation and Operation 3-7 LCD Board CPU Update From PC Update Method Remark Select one of three button marked in red. Select “YES” from the menu on LCD. SAM4S SPS-500 SERIES 3-23...
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Press and hold this key position during power-up in S-mode. S UB- TOTL CAS H Press the upper left key of the keyboard, then the lower left key, then the upper right key, and finally press the lower right key. 3-24 SAM4S SPS-500 SERIES...
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3 Installation and Operation 3-8 LCD Board CPU Update From SD card Update Method Remark Select one of three button marked in red. Select “YES” from the menu on LCD. SAM4S SPS-500 SERIES 3-25...
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Turn the Power Switch to “ON Position”. After finishing update procedure, the front LEDs blink Return DIP Switch (SW2) state as follows. (Refer to Chapter 11) SW No STATE Note] For more detailed information, Please contact our R&D Institute. 3-26 SAM4S SPS-500 SERIES...
Press and hold this key position during power-up in S-mode. CAS H Press the upper left key of the keyboard, then the lower left key, then the upper right key, and finally press the lower right key. SAM4S SPS-500 SERIES 3-27...
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3 Installation and Operation 3-10 Hardware Self Test Test Method Remark Press “Display/Touch” from the main menu in the Touch Screen. Display / Press one of following buttons. Touch 3-28 SAM4S SPS-500 SERIES...
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3 Installation and Operation 3-10 Hardware Self Test Test Method Remark Press “SRAM” from the main menu in the Touch Screen. SRAM ** This test will clear all memory. SAM4S SPS-500 SERIES 3-29...
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8(CTS) 7(N.C) 9(RI) 8(N.C) ( CONNECTOR CIRCUIT ) LAN (RJ-45) (CONNECTOR CIRCUIT ) COM1,2 (MALE) (IRC Test Connector) (RS-232C Test Connector) Loop Back (RS-232C Test Connector) Press “Loopback” from the main menu in the Touch Screen. 3-30 SAM4S SPS-500 SERIES...
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3 Installation and Operation 3-10 Hardware Self Test Test Method Remark Press “Etc” from the main menu in the Touch Screen. This will test flash memory, SD card, Dallas key, MSR, Drawer and Printer. SAM4S SPS-500 SERIES 3-31...
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3 Installation and Operation 3-10 Hardware Self Test Test Method Remark Press “RTC” from the main menu in the Touch Screen. Press ”RTC Write” and enter date and time then press “RTC Read” to check the clock. 3-32 SAM4S SPS-500 SERIES...
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3 Installation and Operation 3-10 Hardware Self Test Test Method Remark Press “Keyboard” from the main menu in the Touch Screen. Keyboard Test keyboard and mode key. SAM4S SPS-500 SERIES 3-33...
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3 Installation and Operation 3-10 Hardware Self Test Test Method Remark Press “Printer” from the main menu in the Touch Screen. Select one of following buttons. Printer 3-34 SAM4S SPS-500 SERIES...
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3 Installation and Operation 3-10 Hardware Self Test Test Method Remark Press “SD” from the main menu in the Touch Screen. SD card Press “Check SMC Bad” from the main menu in the Touch Screen. NAND flash block SAM4S SPS-500 SERIES 3-35...
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Press and hold this key position during power-up in S-mode. CAS H Press the upper left key of the keyboard, then the lower left key, then the upper right key, and finally press the lower right key. 3-36 SAM4S SPS-500 SERIES...
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3 Installation and Operation 3-11 Setup Test Method Remark Press “Setup” from the main menu in the Touch Screen. Press “Write MAC Addr” from the Touch Screen. Write Addr SAM4S SPS-500 SERIES 3-37...
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3 Installation and Operation 3-11 Setup Test Method Remark Press “MCR” from the Touch Screen. track info. Press “Printer Density” from the Touch Screen. Printer Density 3-38 SAM4S SPS-500 SERIES...
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3 Installation and Operation 3-11 Setup Test Method Remark Press “Select KBD” from the Touch Screen. Keyboard type Press “Power output” from the Touch Screen. Serial Port Power output SAM4S SPS-500 SERIES 3-39...
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3 Installation and Operation 3-11 Setup Test Method Remark Press “LCD B-Light Adj” from the Touch Screen. Backlit Adjust 3-40 SAM4S SPS-500 SERIES...
SRAM 6MByte (2Mbyte * 3) 1Slot Table 3-1 Option 3-13-2 Supplies Item Description Remark SPS-520 : 2 EA Paper Roll SPS-530 : 1EA Mode Key VD, REG, X, Z, P, C User Manual 1 EA Table 3-2 Supplies 3-42 SAM4S SPS-500 Series...
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3. Ensure that the paper is being fed from the bottom of the roll. Place the roll into the concave bottom of the printer. And put the leading edge of the paper over the printer in Figure3-2-②. 4. Close the printer cover slowly until it locks firmly. 5. Tear off the excess paper. Figure 3-2 Paper Installation (SPS-530) SAM4S SPS-500 Series 3-43...
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10. Place the TAKE-UP SPOOL into the HOLDER SPOOL behind the PRINTER(JOURNAL) above the roll paper as illustrated Figure3-3-④. 11. If the paper is loose, rewind the TAKE-UP SPOOL to tighten the paper. Figure 3-3 Paper & Spool Installation 3-44 SAM4S SPS-500 Series...
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· Be careful not to bind interface cables and AC power cord together. 1. Cut off the area (MSR assembly area) shown in the Figure 3-4-○ by using a (-) shaped screw driver. 2. Figure 3-4-○ shows the difference before and after. Figure 3-4 MSR Installation (1) SAM4S SPS-500 Series 3-45...
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3. Insert MSR Assembly into the main set bracket holes as in Figure 3-5-○ , Figure 3-5-○ 4. Tighten MSR Assembly by moving it to the direction shown in Figure 3-5-○ Figure 3-5 MSR Installation (2) 3-46 SAM4S SPS-500 Series...
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3 Installation and Operation 3-13 Installation 3-13-8 Installation of MSR Assembly 1. Figure 3-6 shows the MSR Assembly is in position Figure 3-6 MSR Installation (3) SAM4S SPS-500 Series 3-47...
Turn off the system mains power before attempting to install Memory Card. If Memory Card is installed while power is on, the system will seriously be damaged. 1. Unscrew Memory Card Cover by using a (+) shaped screw driver, Figure 3-7. Figure 3-7 Memory Card Installation (1) 3-48 SAM4S SPS-500 Series...
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(1) If no Memory inserted: 200000 will be shown. (2) If 2MB Memory inserted: 400000 will be shown. (3) If 6MB Memory inserted: 800000 will be shown Figure 3-8 Memory Card Installation (2) SAM4S SPS-500 Series 3-49...
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Turn off the system mains power before attempting to uninstall Memory Card. If Memory Card is uninstalled while power is on, the system will seriously be damaged. 1. Unscrew Memory Card Cover by using a (+) shaped screw driver, Figure 3-9. Figure 3-9 Memory Card Uninstallation (1) 3-50 SAM4S SPS-500 Series...
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2. Push the rounded area as shown in the Figure 3-10-○ by using a sharp object, i.e. pin or paper clip, Memory Card will be ejected. 3. Take Memory Card as shown in Figure 3-10-○ Figure 3-10 Memory Card Uninstallation (2) SAM4S SPS-500 Series 3-51...
Off, Register, Manager, Clear Totals Void, Off, Register, Manager, Clear Totals, Program Void, Off, Register, Manager, Clear Totals, Program, Service Mode Table3-4 Key Function Note : Key can be removed from the key lock in the OFF or REG position. 3-52 SAM4S SPS-500 Series...
5. When the buzzer beeps, press the upper left key of the keyboard, then the lower left key, then the upper right key, and finally press the lower right key. 6. Press REG NO(1-32) and ‘ENTER’ SAM4S SPS-500 Series 3-53...
2. Remove the four screws(C-15 and C-20) on the ASS'Y COVER MODE S/W and separate the ASS'Y SWITCH ROTARY (Reference:C-16), LED BOARD(C-19) from the COVER MODE S/W(C-12). (Page7-5) 3. Remove the two screws(C-13) on the ASS'Y SWITCH ROTARY(Reference:C-16) and separate the BRKT MODE SWITCH(C-14) and the SWITCH ROTARY (C-16). (Page7-5) SAM4S SPS-500 SERIES...
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2. Lift up the ASS'Y DALLAS KEY. 3. If don’t use it, only lift up COVER FRONT(G-57) from the ASS'Y CASE LOWER(G).(Page7-15,Page7-18) Note There are three types in DALLAS KEY; ADDIMAT KEY, DALLAS KEY or ADDIMAT KEY SAM4S SPS-500 SERIES...
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5-3. Remove the screw (E-10) and separate the SWITCH MICRO(E-11) from the BOTTOM CUTTER(E-15). 5-4. Remove the two screws (E-14). Move the MOTOR ASS'Y(E-16) right slow and Put it down vertically not to touch the PINION GEAR of the MOTOR ASS'Y(E-16) to the BOTTOM CUTTER(E-15). SAM4S SPS-500 SERIES...
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4 Assembly and Disassembly MEMO SAM4S SPS-500 SERIES...
Caution: Note that the thermal head(Thermal Element and Radiation Plate) becomes very hot during normal operation. To prevent the danger of burn injury from thermal, be sure to wait for about 10 minutes after turning power off before beginning the cleaning. SAM4S SPS-500 SERIES...
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1. Turn the ORANGE KNOB clockwise until the buzzer beep stops as illustrated Figure5-2. 2. Push the ORANGE CAP LEVER towards the rear of the PRINTER and lift up to open the PRINTER COVER. 3. Remove the jammed paper at the PRINTER. Figure 5-2 Removing Paper Jam (SPS-520) SAM4S SPS-500 SERIES...
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1. Lift it off COVER. (Figure 5-3-①) 2. Turn the KNOB(Orange color) forward or backward until the buzzer beep stops as illustrated Figure5-3-②. 3. Remove the jammed paper from the PRINTER. Figure 5-3 Removing Paper Jam (SPS-530) SAM4S SPS-500 SERIES...
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5 Maintenance and Adjustment MEMO SAM4S SPS-500 SERIES...
6-1-3 LCD B’D power-up sequence The micom (ATMEGA8) is reset. The power(5V) LED are light on LCD B’D The Rear 2Line LCD are displayed And than, LED B’D is waiting for communication with main B’D. SAM4S SPS-500 SERIES...
Measure other voltage.(Ex : VLCD3.3V,VDD3.3V, VLVOLT4.2V) If these voltages above mentioned do not go out, check the appropriate regulator or component. And check power line is short or open. NOTE : During servicing & repairing, Be careful against receiving an electric-shock. SAM4S SPS-500 SERIES...
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→ If the program is erased or broken during program upgrade, boot error is occurred. → In this case, Perform are-download use to the sd-card or lan → For program download or upgrade, refer the chapter 3. SAM4S SPS-500 SERIES...
Never short circuit the battery. It is caused that back-up data is gone. Do not use CR2032 battery. The CR2032 is not rechargeable battery. Charging problem → Check relate component & circuit. Battery change → Before changing the battery, make sure save the data on SRAM. SAM4S SPS-500 SERIES...
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→ Performs the SDCARD test at H/W test mode. → Check the harness between SD B’D and MAIN B’D, if it is connected or not. → Check the 10-Pin harness, it is OK or not. → Check related circuit & component whether short or not. SAM4S SPS-500 SERIES...
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→ Check related circuit & component whether short or not. 6-6-5 LED B’D problem Operation Fail → Performs the LED test at H/W test mode. → Check the harness between LED B’D to LCD B’D. → Check related circuit & component whether short or not. SAM4S SPS-500 SERIES...
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→ Check the harness between PRINTER and IO B’D, if it is connected or not. → Check the Driver (TEA3718, U24) enable signal. → Check the sensor’s input. → Check related circuit & component whether short or not. SAM4S SPS-500 SERIES...
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FEED MOT DRIVE B TPH_STROBE #3,#4 FEED MOT DRIVE B TPH_CLK FEED MOT DRIVE /A TPH_CLK AUTO-CUT MOT DRIVE /A FEED MOT DRIVE /A AUTO-CUT MOT DRIVE A TPH_STROBE #1,#2 FEED MOT DRIVE A TPH_STROBE #1,#2 FEED MOT DRIVE A SAM4S SPS-500 SERIES...
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DALLAS_SIGNAL CN23 (KEY BOARD FFC CONNECTOR 20PIN ) CN26 (USB#0 CONNECTOR 5PIN BOX TYPE) -> KEY SCAN LINE SIGNAL NAME SIGNAL NAME CN24 (KEY BOARD FFC CONNECTOR 8PIN ) -> KEY RETURN LINE Vserial 5V USB#0_DATA- USB#0_DATA+ SAM4S SPS-500 SERIES...
Use this page to record any special servicing information such as Service Bulletins or Supplements. When possible, record changes to Code numbers directly on the actual Parts List. Always record Service Bulletin numbers and Application Dates on this log to ensure that your data is always as current as possible. SAM4S SPS-500 SERIES...
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ⓒ Shin Heung Precision. Aug. 2009 Printed in KOREA V1.1 Code No. : JK68-70127A...