Sam4s SPS-500 Operator's Manual
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Sam4s SPS-500 Operator's Manual

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See also: Service Manual , Reference Manual
SAM4s SPS-500
Operator Manual
2014 CRS, Inc.
All specifications are subject to change without notice.
OM-SPS-500 manual version 1.20

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  • Page 1 SAM4s SPS-500 Operator Manual 2014 CRS, Inc. All specifications are subject to change without notice. OM-SPS-500 manual version 1.20...
  • Page 2 CRS, Inc. Limited Warranty and Disclaimers of Warranty This manual has been developed by CRS, Inc. It is intended for the use of its customers and service personnel and should be read in its entirety before attempting to install, use or program the product(s). Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, the product or any of the products to which this manual applies.

  • Page 3: Safety Precautions

    Precaution Statements Follow these safety, servicing and ESD precautions to prevent damage and to protect against potential hazards such as electrical shock. Safety Precautions 1. Be sure that all built-in protective devices are replaced. Restore any missing protective shields. 6. Observe the original lead dress, especially near the following areas: sharp edges, and especially the AC 2.
  • Page 4 Servicing Precautions WARNING: First read the-Safety Precautions-section of this manual. If some unforeseen circumstance creates a conflict between the servicing and safety precautions, always follow the safety precautions. WARNING: An electrolytic capacitor installed with the wrong polarity might explode. 5. Check the insulation between the blades of the AC 1.

  • Page 5: Table Of Contents

    Contents Introduction   SAM4s SPS-500 Overview ....................... 9   Power Requirements ....................9   Safe Operation ......................10   Important Battery Backup Note ................. 10   SAM4s SPS-500 Configurations ................10   Standard Hardware ....................10   Standard Connectivity ....................11  ...
  • Page 6 Foreign Currency Subtotal & Tender ................ 55   Food Stamp Subtotal & Tender ................. 55   Post-Finalization Procedures ....................56   Paid Order Recall ...................... 56   Receipt Issue ......................56   6  Contents SAM4s SPS-500 Operator Manual v1.19...
  • Page 7 Selecting Options from Keylinks ................58   Drive Thru Operations ....................59   Training Mode ......................... 61   SPS-500 Delivery System ......................62   Delivery System Features ..................62   Delivery Related Programs ..................63   Delivery Operations ....................64  ...
  • Page 8   Report Function Key Report Code Structure ................. 145   Report # Table ......................145   Report Option Table ....................148   Special Report Commands ..................148   Manual Revision Record   8  Contents SAM4s SPS-500 Operator Manual v1.19...

  • Page 9: Introduction

    CRS P/N 701002, which will support an SPS-500 ECR and printer. An uninterruptible power supply (UPS) is recommended where frequent power disruptions occur. Without a UPS, the SPS-500 will shut down and reboot when power is disrupted. (The SPS-500 reboots in less than one minute.) CRS also recommends: 1.

  • Page 10: Safe Operation

    Important Battery Backup Note Before using the SAM4s SPS-500 for the first time, leave it powered on in the REG key lock position for at least twenty-four hours. This allows the Ni-MH battery, which maintains the memory of the ECR while the power is off, to charge completely.

  • Page 11: Standard Connectivity

    6MB Compact Flash Memory Expansion Software The built-in SPS-500 POS application has considerable flexibility and can be configured for both retail sales and food sales in quick and table service environments. Like ECR programs, the SPS-500 application program allows the reseller to configure the terminal to perform in a specific setting.

  • Page 12: Controls & Connections

    Power Switch Optional Magnetic Card Reader (MCR) Front Panel Angle Adjustment Set the LCD panel to the optimum viewing angle Access panel allows installation of optional 6MB Compact Flash Memory card. 12  Introduction SAM4s SPS-500 Operator Manual v1.19...

  • Page 13: Rear Customer Display

    Rear Customer Display Standard Rear Display— Turn and/or lift for optimum viewing SD Memory Card Slot The Standard SPS-500 SD Memory Card slot is located inside the printer compartment. It can be used to:  Load Application Program Updates ...

  • Page 14: Connection Panel

    LAN port  2-USB Ports (1 back panel/1 front)  4-RS-232C Comm. Ports (2-DB9 Male/2-RJ45) Serial Number/ Identification Label Front USB port located behind access door (for keyboard, USB memory stick or scanner) 14  Introduction SAM4s SPS-500 Operator Manual v1.19...

  • Page 15: Control Lock

    Use for tests and special settings. This position is not S MODE marked on the control lock. The SPS-500 includes two sets of keys that can be used to access the following control lock positions. Positions Accessible VOID, OFF, REG, X...

  • Page 16: Keyboards

    í ó ú ë ï ÿ ¿ ¼ ½ CHECK    à è ì ò ù Ф Є SBTL  â ê î ô û ¢ £ ¥ DONE CASH 16  Introduction SAM4s SPS-500 Operator Manual v1.19...

  • Page 17: Default Raised-Key Keyboard-Sps-520Rt/Sps-530Rt

    MACRO MACRO ENTER DONE VOID #/NS CANCEL EMP# FEED FEED ISSUE SHIFT RTRN CORR TIME   X/TIME CLEAR SHIFT IN/OUT MISC   PAGE PAGE CHECK TEND DOWN SBTL YES/NO CASH Introduction  17 SAM4s SPS-500 Operator Manual v1.19...

  • Page 18: Default Screen Layout

    A screen saver can be implemented by going to page #5 of P Mode General Function Options. Depending upon the setting, the screen saver will display after 1 to 99 minutes of inactivity. When the screen saver is activated, simply touch the screen to restore the normal display. 18  Introduction SAM4s SPS-500 Operator Manual v1.19...

  • Page 19: Mode Main Menu

    Note: X Mode Menu buttons are not active until a clerk is signed on in REG position. Z Mode Main Menu Note: Z Mode Menu buttons are not active until a clerk is signed on in REG position. Introduction  19 SAM4s SPS-500 Operator Manual v1.19...

  • Page 20: P Mode Main Menu

    P Mode Main Menu Note: P Mode Menu buttons are not active until a clerk is signed on in REG position. S Mode Main Menu 20  Introduction SAM4s SPS-500 Operator Manual v1.19...

  • Page 21: Getting Started

    199 additional 24-location screens referred to as “Keylinks”. (Note that the default program pre- defines the first 10 keylinks for PLU lists and various function lists.) In the example depicted below, the PLU List keys and the Payment key open new Keylink Screens. Getting Started  21 SAM4s SPS-500 Operator Manual v1.19...
  • Page 22 Keylinks can be programmed to remain open for unlimited entries, with the DONE key used to close the Keylink screen, or can be programmed to close automatically after a set number of entries are completed. 22  Getting Started SAM4s SPS-500 Operator Manual v1.19...

  • Page 23: Custom Screen Layouts

    Custom Screen Layouts After your authorized dealer prepares your SPS-500 for installation, your main screen and keylink screens will look different. Each screen will contain the variety of item and function keys that you require. Your screens will be designed using the following capabilities:...

  • Page 24: Screen Saver

    Perform this procedure only as necessary. Contact your authorized SAM4S dealer first if you have questions about operating or programming your SPS-500. To Initialize the SPS-500, turn the main power switch off, then on again (in any key lock position.) ...

  • Page 25: Function Key Definitions

    Reports are generated by first entering the report code, then touching the REPORT key, i.e.: [Report Code] [REPORT]. See “Report Function Key Report Code Structure” on page 145 in the appendix of this manual. Note: Getting Started  25 SAM4s SPS-500 Operator Manual v1.19...
  • Page 26 Open Batch, Close Current Batch, Close Batch with Debit, Gratuity, and Get Gift Card Balance functions. Use to execute string report from REG mode. Enter number of string STRING REPORT report to execute. Manager password may be required. 26  Getting Started SAM4s SPS-500 Operator Manual v1.19...
  • Page 27 #/NO SALE function) or use to open the cash drawer outside of a sale (no sale function). Beginning at version 1.00s (Sept 12, 2013) capability to scan a non-add number was added. Getting Started  27 SAM4s SPS-500 Operator Manual v1.19...
  • Page 28 [2] [RECEIPT ON/OFF] to turn receipt off. You must first have a receipt printer connected, identified to the register, and the print receipt automatically option (see General Printing Options) turned on. Key also controls report printing. 28  Getting Started SAM4s SPS-500 Operator Manual v1.19...
  • Page 29 Use to enter the table number of the check. If a table number is entered, TABLE # (1-4) 219- the TABLE # key can also be used to recall the check. Reserved Getting Started  29 SAM4s SPS-500 Operator Manual v1.19...
  • Page 30 Used in conjunction with a kitchen video system and the PARK SERVE ORDER ORDER function key. Enter a number and touch SERVE ORDER to serve or bump the order from a video monitor. No video keypad is needed for this function. 30  Getting Started SAM4s SPS-500 Operator Manual v1.19...
  • Page 31 This allows the pre-programmed price of an item to be changed though PRICE CHANGE the sequence: [PRICE CHANGE] [PLU] [PRICE] [PRICE CHANGE]. The PLU flag “ALLOW PRICE CHANGE” controls this function. Getting Started  31 SAM4s SPS-500 Operator Manual v1.19...

  • Page 32: Passwords

    Error Messages The SPS-500 displays messages on the top line of the screen, immediately to the right of the function tabs. Note that each of the standard messages described below can be customized. Your program may display slightly different text messages.
  • Page 33 GALLON AMOUNT REQUIRED This entry involves a gallonage PLU, and requires an amount entry. HALO OVER! The amount entered exceeds the programmed HALO i.e. the task exceeds the maximum amount allowed. Getting Started  33 SAM4s SPS-500 Operator Manual v1.19...
  • Page 34 Slip printer is out of paper, appears when printing to a loose-leaf printer. NO PLU! The number entered is not a valid PLU. This message will also appear if a PLU number “built” using modifier keys recalls an invalid PLU number. 34  Getting Started SAM4s SPS-500 Operator Manual v1.19...
  • Page 35 This item requires a weight this may be entered either manually or automatically. SEQUENCE ERROR! The preceding key sequence is not allowed. SINGLE ITEM! This PLU has been programmed as a single item PLU and cannot be used within a sale. Getting Started  35 SAM4s SPS-500 Operator Manual v1.19...
  • Page 36 Also appears when attempting to sign on a new employee without first signing the current employee off, if overlap employee is not programmed. ZERO AMOUNT The register has been programmed to not allow negative sales, and to consider a zero amount as a negative sale. 36  Getting Started SAM4s SPS-500 Operator Manual v1.19...

  • Page 37: Basic Operations

    (i.e. 1-10) for each employee in the employee file.  Employee operation can be stay down or pop up. (See "System Option Programming/General Function Options" in the Program Manual.) Basic Operations  37 SAM4s SPS-500 Operator Manual v1.19...

  • Page 38: Sign On By The Employee Key

    Under the new employee, a new transaction can be entered and completed. When the employee processing the suspended transaction signs on again, the suspended transaction can be continued and finalized. 38  Basic Operations SAM4s SPS-500 Operator Manual v1.19...

  • Page 39: Clocking In/Out

    1. Enter the employee clock in code and press or touch the CLK IN/OUT function key to display the clock in/out window: Clock in and out times for the day are displayed. 2. Press or touch the OUT FOR BRK key. Basic Operations  39 SAM4s SPS-500 Operator Manual v1.19...

  • Page 40: Clock In From Break

    5. Press or touch the field to be corrected, and then enter the correct time and press or touch OK. Use the PAGE UP and/or PAGE DOWN keys as necessary to display all records. 6. When corrections are completed, press or touch SAVE to exit with changes saved. 40  Basic Operations SAM4s SPS-500 Operator Manual v1.19...

  • Page 41: Outside Of Sale Functions

    Enter miscellaneous tenders paid out, press or touch the appropriate key 3. The transaction detail area of the screen keeps a running total of media paid out. Press or touch DONE to finalize. Basic Operations  41 SAM4s SPS-500 Operator Manual v1.19...

  • Page 42: Registering Plus/Items

    In REG mode, the sequence: [PRICE CHANGE] [PLU] [PRICE] [PRICE CHANGE] will change the  PLU price. The PLU flag “ALLOW PRICE CHANGE” controls this function. Repeat After an item has been registered, press or touch the PLU again to repeat the item.  42  Basic Operations SAM4s SPS-500 Operator Manual v1.19...

  • Page 43: Registering A Not Found Plu

    5. Enter the primary group link for the PLU, press or touch ENTER. The DESCRIPTOR entry box displays. 6. Use the alpha keyboard overlay to type the descriptor for the item, press or touch OK. The item is registered. Basic Operations  43 SAM4s SPS-500 Operator Manual v1.19...

  • Page 44: Price Level Shift

    (pop up). When price level keys are used, press or touch the appropriate price shift key prior to entering the PLU. Scale Items The SPS-500 can be interfaced to an electronic scale, allowing direct entry of the item's weight by using the SCALE key. Scale Program Notes ...
  • Page 45 2. Enter the tare # and press or touch the SCALE key. to display the weight less the tare. 3. The weight less the tare displays on the scale for the customer to view while a dialog displays the weight less the tare on the operator screen: Basic Operations  45 SAM4s SPS-500 Operator Manual v1.19...

  • Page 46: Print Key

    The PRINT key also sends items in group sequence using the “meal order feature”. Items are given a meal order priority through group programming. Each time the PRINT key is pressed/touched, the next priority of items will be release to the kitchen printer. 46  Basic Operations SAM4s SPS-500 Operator Manual v1.19...

  • Page 47: Auto Grill Item

    2. Press or touch the PLU item key on the screen or enter the PLU number and press or touch the PLU key. 3. Press or touch the PLU key again if you wish to register the item. Basic Operations  47 SAM4s SPS-500 Operator Manual v1.19...

  • Page 48: Food Stamp Shift

    Excepting Tax on an Entire Sale Taxes can be removed from an entire sale by using a pre-programmed TAX EXEMPT key or by pressing the appropriate tax shift key before tendering the sale. 48  Basic Operations SAM4s SPS-500 Operator Manual v1.19...

  • Page 49: Corrections & Voids

    3. Enter Items to be voided. Finalize the void sale using the appropriate tender. 4. If necessary, void additional transactions. 5. Press or touch the VOID MODE key again to exit void mode. Basic Operations  49 SAM4s SPS-500 Operator Manual v1.19...

  • Page 50: Merchandise Return

    5. Finalize the transaction. To deduct a preset percentage discount from a sale: 1. Register items. 2. Press or touch SUBTOTAL. 3. Press or touch the % key. 4. Finalize the transaction. 50  Basic Operations SAM4s SPS-500 Operator Manual v1.19...

  • Page 51: Item Discounts

    To deduct a store coupon against an item: 1. Enter the amount of the coupon, press or touch the % key. 2. Enter or touch the PLU the discount is to be applied to. Basic Operations  51 SAM4s SPS-500 Operator Manual v1.19...

  • Page 52: Surcharges

    The register will display the change due. Check Press or touch the CHECK key, or enter the amount of the cash tendered and press or touch the  CHECK key. The register will display the change due. 52  Basic Operations SAM4s SPS-500 Operator Manual v1.19...

  • Page 53: Check Cashing

    2. Press or touch or tender into the appropriate MISC TEND key. The message “SLIDE CARD” displays. 3. Swipe card. The message “WAITING RESP.” displays until the card verification is complete. 4. When verification is complete, the draft is printed. Basic Operations  53 SAM4s SPS-500 Operator Manual v1.19...
  • Page 54 4. Enter the account number and press or touch OK (or press or touch CLEAR again to abort the transaction.) 5. The “WAITING RESP.” message displays and the transaction completes normally. 54  Basic Operations SAM4s SPS-500 Operator Manual v1.19...

  • Page 55: Foreign Currency Subtotal & Tender

    1. Enter items. (Food stamp eligibility is pre-set for each item.) 2. Press or touch FD/S SUBTL. The total of items eligible for food stamp payment displays: 3. Enter food stamp tender amount, press or touch FD/S TEND. Basic Operations  55 SAM4s SPS-500 Operator Manual v1.19...

  • Page 56: Post-Finalization Procedures

    RECEIPT a second time to print a receipt copy. Validate When a printer supporting single line validation is attached, insert paper into the printer and press or touch the VALID key to initiate the single line validation. 56  Basic Operations SAM4s SPS-500 Operator Manual v1.19...

  • Page 57: Advanced Application Operations

    Advanced Application Operations Overview A large array of functions can be deployed to power the SAM4s SPS-500 in many common food service and retail environments. The application design for the SPS-500 is provided as a value-added service by your SAM4s dealer. Names of functions and operations for your specific application may differ slightly. Consult with your dealer for detailed operation information.

  • Page 58: Quick Service Operations

    (keylink) screen. In this example, many options and condiments are available for each sandwich. Touch the desired condiment(s) for the sandwich. After all condiments are selected, touch DONE to exit the keylink. The register is ready for another entry or finalization. 58  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.19...
  • Page 59 Sample Transaction Receipt A SAM4s SPS-530 provides a 3” receipt (actual size). Customer logo Programmable preamble message (up to 6 lines) Date, time, day of week Transaction information: consecutive number, register number, employee, Programmable preamble message (up to 6 lines) Advanced Application Operations ...

  • Page 60: Drive Thru Operations

    The message is saved and printed/displayed with the order. Note: Alpha text entries made after a held item will not follow the item when a check is recalled and the item is released. 60  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.19...

  • Page 61: Training Mode

    1. Designate an employee file to be used for training. Set the P Mode Employee Option for that employee to “Training Mode” = YES. 2. Refer to P Mode System Options/Training Mode Options select printing, drawer and other training related options. Advanced Application Operations  61 SAM4s SPS-500 Operator Manual v1.19...

  • Page 62: Sps-500 Delivery System

    SPS-500 Delivery System Delivery System Features  Customer records (called “Delivery Tables”) are stored in the SPS-500 memory. The number of Deliver Tables is defined in memory allocation (each requiring 660 bytes), with a maximum of 9999 records.  Eleven customer information fields are stored for each delivery table.

  • Page 63: Delivery Related Programs

    Print Delivery Info on Gusest Checks: - PGM\Tracking File Options\Option #27  Print Delivery Info on KP: - PGM\KP Options\Option #19  Print Delivery Info on Receipt: - PGM\General Printing Options\Option #39 Advanced Application Operations  63 SAM4s SPS-500 Operator Manual v1.19...

  • Page 64: Delivery Operations

    First Name, Last Name, Telephne Number or Zip Code. 6. If the number entered is a new account, a blank record screen will display with customer record fields open for entry. 64  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.19...
  • Page 65 Each field will store information as shown below: Field # Characters Account No Title First Name Last Name Address Address 2 City Post Code (Zip) Telephone E-mail Price Level Two Digit (1-20) Last Vist 8 (MMDDYYYY) Advanced Application Operations  65 SAM4s SPS-500 Operator Manual v1.19...
  • Page 66 9. Register the items for the customer order. 10. Touch the Store Check key to save the order. Requistions will be directed to the kitchen printer (if used). Deliver the order when compete. 66  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.19...
  • Page 67 Check key to recall the order then enter the appropriate payment. 2. You can also use the Delivery List key to reopen the oder – select Open Only on the delivery list and choose the appropriate order, then press Open. Advanced Application Operations  67 SAM4s SPS-500 Operator Manual v1.19...
  • Page 68 2. Enter the time preparation for the order should begin in 24-hour (HHMM) format and then touch OK. 3. Touch the Store Check function key. Items will automatically be held (S) and not routed to kitchen printers. “Hold” Status 68  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.19...
  • Page 69 9. Requistions will be directed to the kitchen printer(s) (if used). Deliver the order when compete. When the delivery person returns with payment, pay the check by using the Recall Check key and entering the appropriate payment. Advanced Application Operations  69 SAM4s SPS-500 Operator Manual v1.19...
  • Page 70 Last Purchase screen, select the item(s) (a check mark will display for the item) and touch OK. The item(s) will automatically register on a new order for the customer. 70  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.19...

  • Page 71: Running Tabs Or Guest Checks

    Multiple Tracking Files The SPS-500 allows up to four separate tracking files. This allows you to set up different files for guest check/table tracking, phone order tracking, drive-thru tracking for multiple windows, delivery order tracking or whatever your application requires.

  • Page 72: Manual Previous Balance

    Traditionally, check numbers are numeric, either manually entered or assigned by the register. However, the SPS-500 has the capability of using an alphanumeric name for a check. (Alpha check numbers are set with P Mode System Option/Tracking File Option #17.) Alpha check numbers are especially useful for ordering systems where the customer is called by name when the order is ready.

  • Page 73: Hard Check Posting

    It is not necessary to print the check at each posting. The PRINT CHECK key will print the check at the designated printer. The PRINT CHECK key can be programmed to automatically service the transaction. Soft Check Tracking Program Notes: Discuss these options with your authorized SPS-500 dealer or refer to the SPS-500 Program Reference Manual. ...
  • Page 74 4. Touch the appropriate Store Check function, i.e. STORE #1. The message “SERVED” displays momentarily. The check #, table #, guest count and employee associated with the check are displayed. 74  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.19...
  • Page 75 2. If you open a table where more than one check is open, the screen will list the open checks for the table: 3. Touch a check to select it and then touch OPEN. A dotted line displays to separate items posted previously from items posted at this time. Advanced Application Operations  75 SAM4s SPS-500 Operator Manual v1.19...
  • Page 76 2. If you open a table where more than one check is open, the screen will list the open checks for the table. Touch a check to select it and then touch OPEN. 76  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.19...
  • Page 77 Touch one of the miscellaneous tender keys, or enter the amount tendered and touch of the miscellaneous tender keys. Note: If tender is less than balance, touch STORE #1 to finalize. Sample Print of Soft Check Guest Check Guest Check before Settlement after Settlement Advanced Application Operations  77 SAM4s SPS-500 Operator Manual v1.19...

  • Page 78: Seat # Assignment

    5. Enter the seat number for the next item, touch the SEAT # key. 6. Enter the next item and its condiments. The seat number “S1” displays after the item to indicate seat 78  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.19...
  • Page 79 When seat # is not compulsory, touch the item to which you wish to assign a seat number. Touch SEAT # and then enter a seat number and touch SEAT #. Advanced Application Operations  79 SAM4s SPS-500 Operator Manual v1.19...
  • Page 80 When like items are consolidated, touch the SPLIT ITEM key to separate items for separate seat assignment or split checks. 1. Touch the consolidated item you wish to split. 2. Touch SPLIT ITEM to split the items. 80  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.19...
  • Page 81 3. Touch the seat you wish to pay and enter the appropriate payment, CASH, CHECK or MISC TENDER. 4. Continue to settle each seat until the check is completely paid, or touch STORE CHECK to store the unpaid seats. Advanced Application Operations  81 SAM4s SPS-500 Operator Manual v1.19...

  • Page 82: Split Check

    When four or more checks are open, use these keys to view the check where you wish to move items. 82  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.19...
  • Page 83 The original check and two additional checks can be viewed simultaneously. If more than two checks are added, use the arrow left () and arrow right () keys to select the check you wish to view. Advanced Application Operations  83 SAM4s SPS-500 Operator Manual v1.19...
  • Page 84 Touch Remove to remove a check (you cannot remove when items are assigned to the check. Touch Finish to exit to the Split Check Edit screen saving all changes. Newly created checks will be serviced. The original check will remain open. 84  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.19...
  • Page 85 Split Check Edit screen will open with the next checks available to move items. For example, touch [2] and SPLIT CHECK; the Split Check Edit screen will open with the next two available check numbers available. Advanced Application Operations  85 SAM4s SPS-500 Operator Manual v1.19...

  • Page 86: Hold/Print Hold

    2. Touch the HOLD key. Note that when a main item is held, its condiments or instructions are also held. Note that an ‘H’ displays next to the held items. 3. Store the check by touching the appropriate store check key, i.e. STORE CHK1. 86  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.19...
  • Page 87 “S” to an “H”. (You can press ENTER repeatedly to toggle the marking from “S” to “H”.) Items marked “H” when the check is stored will continue to be held. Advanced Application Operations  87 SAM4s SPS-500 Operator Manual v1.19...

  • Page 88: List Check

    PREV and/or NEXT keys to scroll through the list. 3. Touch a check to select it. Touch OPEN to open the selected check, or touch CLOSE to close the list check window. 88  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.19...

  • Page 89: Repeat

    1. Open a check. Enter Items. 2. Touch the appropriate store check key, i.e. STORE CHECK 1. 3. Recall the Check. 4. Touch REPEAT. Note that the items posted previously are repeated. Advanced Application Operations  89 SAM4s SPS-500 Operator Manual v1.19...

  • Page 90: Transfer Table

    2. Enter a new table number by entering the number and touching the TABLE # key. 3. Continue with the transaction by adding items, accepting payment or servicing Current Table number is displayed. 90  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.19...

  • Page 91: Combine Checks For Payment

    4. Touch Recall Check and continue to enter check names until all the checks you wish to combine are entered. 5. Pay checks or service (if serviced checks are stored in the last check entered.) Advanced Application Operations  91 SAM4s SPS-500 Operator Manual v1.19...

  • Page 92: Transfer Check

    To transfer check through a transfer check key: 1. Sign on an employee. 2. Touch the TRANS CHECK key. 3. Select the FROM employee from the list. 4. Select the TO employee from the list. 92  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.19...
  • Page 93 OPEN. If “All Checks” is selected, the “Check Transferred” message will display. 7. The “Check Transferred” message displays. Printed Chit for Transferred Check Advanced Application Operations  93 SAM4s SPS-500 Operator Manual v1.19...

  • Page 94: Tip Declare

    The TIP DECLARE key can be used to enter cash tips when the time keeping feature is not used. 1. Touch the TIP DECLARE key. Enter the Employee number 2. Enter the declared amount and touch OK 94  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.19...
  • Page 95 Printed Chit for Tip Declaration Advanced Application Operations  95 SAM4s SPS-500 Operator Manual v1.19...
  • Page 96 96  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.19...

  • Page 97: Reports

    Reports Report Menu Turn the key lock to X position to view the report menu. (Note: An employee must be signed on to  view the menu.) Reports  97 SAM4s SPS-500 Operator Manual v1.19...

  • Page 98: Report Table

    Report Table The following table summarizes all of the SPS-500 reports, the mode in which they are available and whether the report is available from an individual register or from a group of registers through IRC. Report Button Report Name...
  • Page 99 Open Check For Track 1,2,3,&4 X1/Z1 - X2/Z2 Individual/IRC Product Mix¹ Individual/IRC Product Projections Individual/IRC PLU Stock¹ Individual/IRC Stock by PLU Range Individual/IRC Stock by Group Individual/IRC Stock by Individual Group Inventory¹ PLU Minimum Stock Reports  99 SAM4s SPS-500 Operator Manual v1.19...

  • Page 100: Printing & Saving Reports

    Note: Verify that the store name in S-Mode system options is the same as the store name in the SD/USB directory. If the names do not match, the file will not be copied. 100  Reports SAM4s SPS-500 Operator Manual v1.19...

  • Page 101: Cash Declaration

    Turn the key lock to the X position and touch CASH DECLARATION to display the Cash  Declaration Screen Enter an amount and press the appropriate tender key. Repeat to enter additional amounts. After completing all entries, press OK to accept entries and exit the screen. Reports  101 SAM4s SPS-500 Operator Manual v1.19...

  • Page 102: Mode Program

    5. Touch the field to be corrected, and then enter the correct time and touch OK. Use the PAGE UP and/or PAGE DOWN keys as necessary to display all records. 6. When corrections are completed, touch SAVE to exit with changes saved. 102  Reports SAM4s SPS-500 Operator Manual v1.19...

  • Page 103: Edit Inventory Item

    1. Turn the key lock to the X position. 2. Touch X MODE PGM and then touch DATE TIME SETTING. The RTC SETTING (real time clock) screen displays. 3. Input the Date/Time in MMDDYYYYHHMMSS format. Touch OK. Reports  103 SAM4s SPS-500 Operator Manual v1.19...

  • Page 104: Drawer Assignment

    FTP Transmission Reports can be saved/restored to an SD card, USB memory stick or to an FTP site. All reports are saved simultaneously. Refer the the “SPS-500 Series Program Reference Manual” for details. Receipt Reprint Receipt copies can be printed after the sale provided that the transaction data is resident in the electronic journal.

  • Page 105: Datatran Operation

    2. Touch DATATRAN. The DATATRAN OPERATION menu screen displays. 3. Touch the operation you wish to perform. 4. Touch PAGE DOWN to view the second page of options. 5. Touch PAGE DOWN to view the last page of options. Reports  105 SAM4s SPS-500 Operator Manual v1.19...

  • Page 106: Initialize Eft

    This report is added for ease of customer balancing actual totals in the Datatran to the system wide reports. A summary of each kind of credit card and a batch total should match the totals within the SPS-500 system-wide report before the Settle Batch is attempted. This report must be run at the register where the Datatran is connected.

  • Page 107: Issue Local Transaction

    The Local Batch Status Report also prints when a batch is closed. DATE 5/24/2004 **** LOCAL BATCH STATUS **** See Explanations C 1 2 2 5.00 2 5.00 NO.000011 REG01 EMPLOYEE1 TIME 11:07 Reports  107 SAM4s SPS-500 Operator Manual v1.19...

  • Page 108: Enable Dial In Load/Enable Dial Out Load

    To load a TwinTran using a Sam4s register; With the TwinTran connected to the register and an active Ethernet line, enter into the Dial Out mode. At the Phone number field enter the number “1”.

  • Page 109: Post Authorization

    Transactions voided using this method will appear on the Local Transaction Report prefaced with a “V”, indicating “VOID”. Example DATE 5/24/2004 ****LOCAL TRANSACTION REPORT **** V 30 1 V 1234000990139424 09/12 APP: 00004 AMT: 1.09 TIP: * 03/08/05 08:37:40 NO.000015 REG01 EMPLOYEE1 TIME 09:32 Reports  109 SAM4s SPS-500 Operator Manual v1.19...

  • Page 110: Void Returns By Record Number

    4 - CREDIT MID SETTINGS 5 - GFT/CHK MID SETTINGS 6 - AUTH ACCESS SETTINGS 7 - SETTLE ACCESS SETTINGS 8 - GFT ACCESS SETTINGS 9 - CHK ACCESS SETTINGS 10- IPTRAN-IP ADDRESS 110  Reports SAM4s SPS-500 Operator Manual v1.19...

  • Page 111: Issue Local Tran. (Last 5)

    Datatran is connected. Can be accessed from the Datatran Operation menu, or by in REG mode by entering [8] and pressing the EFT function key. See “Issue Local Transaction” on page 107 to see the report format. Reports  111 SAM4s SPS-500 Operator Manual v1.19...

  • Page 112: Report Samples

    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 112  Reports SAM4s SPS-500 Operator Manual v1.19...
  • Page 113 C O N V 4 C H A R G E $ 0 . 0 0 C O N V 5 C H A R G E $ 0 . 0 0 Reports  113 SAM4s SPS-500 Operator Manual v1.19...
  • Page 114 G R A N D T O T A L ( G R O S S ) $ 0 . 0 0 N O . 0 0 0 0 1 0 R E G 0 1 Z A C T I M E 0 7 : 0 9 114  Reports SAM4s SPS-500 Operator Manual v1.19...

  • Page 115: Sales By Time Period

    $ 3 0 . 0 0 N O . 0 0 0 0 1 0 R E G 0 1 Z A C T I M E 0 7 : 0 9 Reports  115 SAM4s SPS-500 Operator Manual v1.19...

  • Page 116: Employee Reports

    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 116  Reports SAM4s SPS-500 Operator Manual v1.19...
  • Page 117 C O N V 4 C H A R G E $ 0 . 0 0 C O N V 5 C H A R G E $ 0 . 0 0 Reports  117 SAM4s SPS-500 Operator Manual v1.19...
  • Page 118 E S T I M A T E D T I P S $ 0 . 0 0 N O . 0 0 0 0 1 0 R E G 0 1 Z A C T I M E 0 7 : 0 9 118  Reports SAM4s SPS-500 Operator Manual v1.19...

  • Page 119: Group

    C O U P O N S A L E S $ 0 . 0 0 N O . 0 0 0 0 1 0 R E G 0 1 Z A C T I M E 0 7 : 0 9 Reports  119 SAM4s SPS-500 Operator Manual v1.19...

  • Page 120: Labor Groups

    NET SALES to LABOR COST. 'LABOR$/CUST' is labor cost for one customer which can be calculated dividing the LABOR COST by number of customers. Divide NET SALES by 'HRS LBR' to yield 'SALES/MANHOUR'. 120  Reports SAM4s SPS-500 Operator Manual v1.19...

  • Page 121: Daily Sales

    G R O U P 8 $ 0 . 0 0 N O . 0 0 0 0 1 0 R E G 0 1 Z A C T I M E 0 7 : 0 9 Reports  121 SAM4s SPS-500 Operator Manual v1.19...

  • Page 122: Destination By Time Periods

    T O T A L $ 0 . 0 0 N O . 0 0 0 0 1 0 R E G 0 1 Z A C T I M E 0 7 : 0 9 122  Reports SAM4s SPS-500 Operator Manual v1.19...

  • Page 123: Track By Time Periods

    T O T A L $ 0 . 0 0 N O . 0 0 0 0 1 0 R E G 0 1 Z A C T I M E 0 7 : 0 9 Reports  123 SAM4s SPS-500 Operator Manual v1.19...

  • Page 124: Open Check

    6 6 7 . 0 8 N O . 0 0 0 0 1 0 R E G 0 1 Z A C T I M E 0 7 : 0 9 124  Reports SAM4s SPS-500 Operator Manual v1.19...

  • Page 125: Product Projections

    D R A W E R 3 $ 0 . 0 0 N O . 0 0 0 0 1 0 R E G 0 1 Z A C T I M E 0 7 : 0 9 Reports  125 SAM4s SPS-500 Operator Manual v1.19...

  • Page 126: Daily Time Keeping

    0 : 0 0 H R $ 0 . 0 0 C S T T O T A L L B R 6 : 0 0 H R $ 5 7 . 0 0 C S T 126  Reports SAM4s SPS-500 Operator Manual v1.19...

  • Page 127: Period Time Keeping

    $ 0 . 0 0 N O . 0 0 0 0 1 1 R E G 0 1 D A V E T I M E 1 4 : 1 7 Reports  127 SAM4s SPS-500 Operator Manual v1.19...

  • Page 128: Shift Report

    $ 0 . 0 0 C R E D I T T A X 5 $ 0 . 0 0 C R E D I T T A X 6 $ 0 . 0 0 128  Reports SAM4s SPS-500 Operator Manual v1.19...
  • Page 129 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Reports  129 SAM4s SPS-500 Operator Manual v1.19...
  • Page 130 D E S T I N A T I O N 1 0 $ 0 . 0 0 N O . 0 0 0 0 1 0 R E G 0 1 Z A C T I M E 0 7 : 0 9 130  Reports SAM4s SPS-500 Operator Manual v1.19...

  • Page 131: Inventory

    Transfer In The Transfer In Quantity as entered in X-mode (inventory - edit inventory item-daily edit/period) Transfer Out Transfer Out Quantity as entered in X-mode (inventory - edit inventory item -daily edit/period) Reports  131 SAM4s SPS-500 Operator Manual v1.19...
  • Page 132 END=[(BEGIN)+(RECPT)+(TR/IN)-(TR/OUT)-(RAW WASTE)-(A.USE)] Value Of Inventory The Value of inventory items on hand. VALUE=[(END)*(COST)] Variance +/- The Variance +/-. VR+/- =[(T.USE)-(A.USE)] Variance Cost The Variance Cost. V.CST=[(VR+/-)*(COST)] Food Cost The Food Cost. FDCST=[(A.USE)*(COST)] 132  Reports SAM4s SPS-500 Operator Manual v1.19...

  • Page 133: Plu Stock

    T O T A L 1 2 3 4 N O . 0 0 0 0 1 0 R E G 0 1 Z A C T I M E 0 7 : 0 9 Reports  133 SAM4s SPS-500 Operator Manual v1.19...

  • Page 134: Electronic Journal

    TRANSACTIONS NEGATIVE All Transactions with negative product sales. REPORTS All Read & Reset reports which are printed PROGRAM SCANS All Program scans which are printed. CHECK TRACKING All sales registered for open checks. 134  Reports SAM4s SPS-500 Operator Manual v1.19...

  • Page 135: Food Cost

    Sales Count (SALES COUNT) Net Sales (SALES COUNT * PRICE) Shelf Count The Shelf is the Actual Inventory Quantity as entered in X-mode (inventory - edit inventory item - daily edit/period edit). Reports  135 SAM4s SPS-500 Operator Manual v1.19...

  • Page 136: Balancing Formulas

    Mix & Match Total Gross Sales Grand Total (NEG) Accumulation of Negative PLUs and Transaction Void totals Grand Total (NET) Accumulation of Daily NET Sales Grand Total (GROSS) Acculmuation of Daily Gross Sales 136  Reports SAM4s SPS-500 Operator Manual v1.19...

  • Page 137: Program Maintenance

    Changing Item Prices 1. From the PGM mode PROGRAMMING MENU touch PLU to view the PLU program selection window. 2. Touch PLU ADD & CHANGE to view the SELECT PLU screen. Program Maintenance  137 SAM4s SPS-500 Operator Manual v1.19...
  • Page 138 6. Depending upon memory allocation, prices or HALOs (high amount lock outs that apply to open price entry PLUs) will display for one to five price levels. Touch the current price to make a price change. 138  Program Maintenance SAM4s SPS-500 Operator Manual v1.19...
  • Page 139 8. If you wish to change prices on another PLU, touch the PREV. RECORD or NEXT RECORD keys to display the price screen for the previous or next sequential PLU, or touch CLOSE to return to the PLU Select screen. Program Maintenance  139 SAM4s SPS-500 Operator Manual v1.19...

  • Page 140: Employee File Maintenance

    NEXT RECORD or PREV. RECORD keys until the appropriate employee is in view. If you are adding a new employee, touch the NEXT RECORD key until the next unused employee file displays. 140  Program Maintenance SAM4s SPS-500 Operator Manual v1.19...
  • Page 141 Note that the job code you assign for JOB1 is the default job code for clocking in/out. OPEN DRAWER# DRAWER PORT (NO, 1-2) SERIAL (1-6) or PARALLEL Program Maintenance  141 SAM4s SPS-500 Operator Manual v1.19...
  • Page 142 Note: An employee with the appropriate authority level must be signed on to perform pay rate programming. The pay rates set here can be used by all employees. There are up to 50 pay rates. DALLAS KEY LINK This option is not available. 142  Program Maintenance SAM4s SPS-500 Operator Manual v1.19...
  • Page 143 5. Touch the page #3 tab to set the last employee file option. LEFT HAND This option determines whether the transaction information portion of the operator screen is left justified or right justified. Choose YES to left justify. Program Maintenance  143 SAM4s SPS-500 Operator Manual v1.19...
  • Page 144 144  Program Maintenance SAM4s SPS-500 Operator Manual v1.19...

  • Page 145: Appendix

    INDIVIDUAL & IRC PLUs by Group X1 & Z1 also X5 to Z5 INDIVIDUAL & IRC PLUs by Group for Selected Group X1 & Z1 also X5 to Z5 INDIVIDUAL & IRC Appendix  145 SAM4s SPS-500 Operator Manual v1.19...
  • Page 146 X1 & Z1 IRC from REG holding data Checks for Track 3 X1 & Z1 IRC from REG holding data Checks for Track 4 X1 & Z1 IRC from REG holding data 146  Appendix SAM4s SPS-500 Operator Manual v1.19...
  • Page 147 Reports #61-64: Generates X/Z Level based on string report programming in PGM mode. Report #50: Prints an EMPLOYEE report for each employee that is currently CLOCKed in. Report #68: Prints a list of employee names that are clocked in. Appendix  147 SAM4s SPS-500 Operator Manual v1.19...

  • Page 148: Report Option Table

    Print Super Macro 99100 Print Super Macro and Reset 98000 Save PGM/Reports to SD card (available at version 1.00p or later) 98100 Save PGM/Reports to USB Memory (available at version 1.00p or later) 148  Appendix SAM4s SPS-500 Operator Manual v1.19...

  • Page 149: Manual Revision Record

    Updated report samples and balancing information. V1.17 5/30/2012 Transfer Check explanation updated. V1.18 9/16/2013 Supports version 1.00s (Sept 12,2013) features V1.19 10/10/2013 Delivery system operations updated. V1.20 6/17/2014 FTP Transmission information added. Manual Revision Record  149 SAM4s SPS-500 Operator Manual v1.19...
  • Page 150 150  Manual Revision Record SAM4s SPS-500 Operator Manual v1.19...

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