Resolving Interactive Whiteboard Issues - SMART 600i4 User Manual

C H A P T E R 6
Troubleshooting your interactive whiteboard system
Projector Projector
Power light Service light
Error statuses
Solid green Off
Solid green Off
Solid green Off
Solid green Off
Solid green Off
Solid amber Flashing red
Off Flashing red
Off Solid red
Off Off

Resolving interactive whiteboard issues

This section includes information on resolving issues with your interactive whiteboard.
For information not covered in this section, see the SMART Board 600 and D600 series interactive
whiteboard installation and user's guide (smarttech.com/kb/001414).
52
ECP light Ready light
Solid green Solid green
Solid green Solid green
Solid green Flashing green Correct
Solid green Off
OR
Solid red
Off Off
OR
Solid red
N/A N/A
Flashing green Off
and amber
N/A N/A
Off Off
Projected Touch and
image pen control
Incorrect Full control
Correct None
Touch only
N/A None
N/A N/A
None N/A
None None
None N/A
None None
Status and related
troubleshooting
There's an issue with the projected
image.
See Resolving image issues on page
56.
There's an issue with the interactive
whiteboard.
See Resolving operation issues on
the next page.
SMART Product Drivers isn't
installed or running correctly on the
connected computer.
There's an issue with the connections
between the interactive whiteboard
and the other components of the
system.
See Resolving connection issues on
the next page.
The ECP isn't receiving power.
See Resolving ECP issues on page
60.
There's an issue with the projector
lamp.
See The "Lamp Failure" message
appears on page 55.
The projector's operating temperature
has been exceeded.
See The "Projector Overheated", "Fan
Failure" or "Color Wheel Failure"
message appears on page 54.
There's an issue with the projector's
fan or color wheel.
See The "Projector Overheated", "Fan
Failure" or "Color Wheel Failure"
message appears on page 54.
The projector power cable isn't
properly connected.
OR
There's an issue with the mains
power supply (for example, the circuit
breaker is off).