NEC IP8800/S2400 Series Troubleshooting Manual page 201

Figure 5-1: Collecting Failure Information from the Remote Operation Terminal
Collecting basic information
client-host> ftp 192.168.0.60
Connected to 192.168.0.60.
220 192.168.0.60 FTP server (NetBSD-ftpd) ready.
Name (192.168.0.60:staff1): staff1
331 Password required for staff1.
Password:
230 User staff1 logged in.
Remote system type is UNIX.
Using binary mode to transfer files.
ftp> get .show-tech show-tech.txt
local: show-tech.txt remote: .show-tech
150 Opening BINARY mode data connection for '/etc/ftpshowtech'.
226 Transfer complete.
270513 bytes received in 8.22 seconds (32.12 KB/s)
ftp> quit
221 Thank you for using the FTP service on 192.168.0.60.
client-host>
"show-tech.txt" file is transferred to the client host.
Collecting unicast information
client-host> ftp 192.168.0.60
Connected to 192.168.0.60.
220 192.168.0.60 FTP server (NetBSD-ftpd) ready.
Name (192.168.0.60:staff1): staff1
331 Password required for staff1.
Password:
230 User staff1 logged in.
Remote system type is UNIX.
Using binary mode to transfer files.
ftp> get .show-tech-unicast show-tech-uni.txt
local: show-tech-uni.txt remote: .show-tech-uni.txt
150 Opening BINARY mode data connection for '/etc/ftpshowtech'.
226 Transfer complete.
343044 bytes received in 30.43 seconds (11.01 KB/s)
ftp> quit
221 Thank you for using the FTP service on 192.168.0.60.
client-host>
"show-tech-uni.txt" file is transferred to the client host.
1. Connected from ftp client to system via ftp
2. Transfer .show-tech file
3. Connected from ftp client to system via ftp
4. File transfer
Note
• Because ftp-related commands such as ls command cannot show any file to be obtained, the file sizes cannot be
determined in advance.
• Fetching the information takes a long time because the command is processed on the system. However, do not
cancel the process on the way.
• The loading state of the system or condition of the communication path might cause a network timeout, which
makes the client disconnect a line. In this case, set a longer period of time for the client timeout.
• Failure information obtained via ftp does not contain the results of executing the system administrator commands
such as show running-config command.
• Executing the show tech-support command records "ftpuser" as a user name in the log information.
5.
Collecting Failure Information
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