Troubleshooting - Sirius XM RAdio commander touch User Manual

Troubleshooting

Commander Touch has been designed and built to be trouble-free but if you experience a problem,
try this:
• Check that all connections are firm and secure .
• Make sure you have installed Commander Touch as described in this User Guide .
If screen displays:
Check Antenna
Check Tuner
No Signal
Subscription Updated
Channel XXX
Unavailable
Channel Not
Subscribed
Channel Locked
52
Try this:
The radio has detected a fault with the SiriusXM antenna . The antenna
cable may be either disconnected or damaged .
Verify that the antenna cable is connected to the Tuner Module .
Inspect the antenna cable for damage and kinks . Replace the antenna if the
cable is damaged .
SiriusXM products are available at your local car audio retailer or online at
siriusxm .ca/shop .
Check the connections to Tuner Module that all connections are firmly and
securely plugged in .
The SiriusXM Commander Touch is having difficulty receiving the SiriusXM
satellite signal .
Verify that your vehicle is outdoors with a clear view of the sky .
Verify that the SiriusXM magnetic mount antenna is mounted on a metal
surface on the outside the vehicle .
Move the SiriusXM antenna away from any obstructions .
Inspect the antenna cable for damage and kinks .
Consult the SiriusXM Commander Touch User Guide for more information
on antenna installation . Replace the antenna if the cable is damaged .
SiriusXM products are available at your local car audio retailer or online at
siriusxm .ca/shop .
The radio has detected a change in your SiriusXM subscription status .
Tap OK to clear the message .
Visit siriusxm .ca or call 1-888-539-7474 if you have questions about your
subscription .
The channel that you have requested is not a valid SiriusXM channel or the
channel that you were listening to is no longer available . You may also see
this message briefly when first powering on Commander Touch .
Visit siriusxm .ca for more information about the SiriusXM channel lineup .
The channel that you have requested is not included in your SiriusXM
subscription package or the channel that you were listening to is no longer
included in your SiriusXM subscription package .
Visit siriusxm .ca or call 1-888-539-7474 if you have questions about your
subscription package or would like to subscribe to this channel .
The channel that you have requested is locked by the radio's Channel Lock
feature . See "Channel Lock" on page 35 for more information on the
Channel Lock feature and how to access locked channels .
Commander Touch User Guide