Troubleshooting - Sirius XM RAdio Stratus7 User Manual

Troubleshooting

Stratus 7 has been designed and built to be trouble-free but if you
experience a problem, try this:
• Check that all connections are firm and secure .
• Make sure the vehicle power socket is clean and free of corrosion .
• Make sure you have connected Stratus 7 as described in this User
Guide . Verify that the PowerConnect Power Adapter is plugged into the
vehicle's cigarette lighter or power adapter socket, and that the LED
on the PowerConnect Power Adapter is lit (on) . If not, your vehicle may
need to be running to provide power to the socket .
If you see this on the
screen:
Acquiring Signal
Check Antenna Connection
72
Try this:
• Make sure that the vehicle is outdoors with a
clear view of the sky .
• Make sure the Magnetic Mount Antenna is
mounted outside of the vehicle .
• Move your Magnetic Mount Antenna away from
any obstructed area . For example, if you are
parked in an underground garage, you should
receive a signal after leaving the garage .
• Make sure that the antenna cable is firmly and
securely plugged into the PowerConnect Vehicle
Dock . Make sure the cable is not bent or broken .
• Turn Stratus 7 Off, then On, to reset this
message .
• If the message persists, most likely the Magnetic
Mount Antenna cable has been damaged .
Replace the antenna .