Questions And Answers - Gigaset dx800a Instruction Manual

Questions and answers

If you have any questions about the use of
your base, visit our website at
www.gigaset.com/service
for assistance 24/7. The table below contains
a list of common problems and possible
solutions.
Registration or connection problems with a
Bluetooth headset.
¥
Reset the Bluetooth headset (see the user
¥ guide for your headset).
Delete registration data from the base by
¥ deregistering the device
¢
Repeat the registration process
( page 102).
The display is blank.
1. The base is not connected to the mains power
¥ supply.
¢
Check the mains connection
( page 15).
2. The backlight is deactivated because a time
¥
control was activated
Press any key on the base to temporarily
activate the display backlight.
¥
Or:
¢
Deactivate the time control
( page 112).
No connection between the base and handset.
¥
1. Handset is out of the range of the base.
Move the handset closer to the base.
2. Range of the base has been reduced as
¥
Eco mode is active.
Deactivate Eco Mode
reduce the distance between the handset
and the base.
3. The handset has not been registered to the
base or was deregistered due to the registra-
tion of an additional handset (more than
¥
six DECT registrations).
¢
Register the handset with the base
( page 97).
¥
4. The firmware is currently being updated.
Please wait until the update is complete.
5. Base is not switched on. ¥
¢
Check the power adapter for the base
( page 14).
¢
( page 103).
¢
( page 112).
¢
( page 93) or
Service (Customer Care)
The base does not ring.
¥
1. The ringer is switched off.
Activate the ringer
¥
2. Call divert set for "All Calls".
Deactivate call divert
The display shows "Please check phone connec-
tion".
Connector to the telephone network may not be
¥
plugged in.
¢
Check the telephone connection
( page 14).
You cannot hear a ringer/dialling tone from the
fixed line.
The supplied phone cable is not being used or
¥ the phone cable may be faulty.
Replace the phone cable. When purchasing
from a phone retailer, ensure the cable has
¢
the correct jack pin connections
( page 140).
Some of the network services do not work as
specified.
£
Features are not activated.
Query with the network provider.
Error tone sounds after system PIN prompt.
¥
You have entered the wrong system PIN.
Repeat input of system PIN.
The other party cannot hear you.
You have pressed the mute button P.
¥
The base is "muted".
Unmute the microphone
The number of the caller is not displayed
despite CLIP/CLI being activated.
¥
Calling Line Identification is not enabled.
The caller should ask the network provider to
enable Calling Line Identification.
You hear an error tone when keying in informa-
tion (a descending tone sequence).
¥
Action has failed/invalid input.
Repeat the process.
Watch the display and refer to the user guide
if necessary.
No time is specified for a message in the call list.
Date and time have not been set. ¥
¥
Set date/time or
Activate synchronisation with a time server
on the Internet via the Web configurator.
¢
( page 114).
¢
( page 52).
¢
( page 51).
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