Panasonic KX-VC1600SX User Manual page 156

Additional Information
Problem
You cannot control your own
video camera (main or sub
video camera) with the
remote control.
You cannot control the other
party's video camera (main or
sub video camera) with the
remote control.
156 User Manual
•
Your video camera is not a video camera supported by this unit.
→
Use a video camera that is supported by this unit. For details, contact
your dealer.
•
You are trying to use a function that is not supported by your video
camera. For example, you tried to use the pan function with a video
camera that supports only the zoom function.
→
Check whether your video camera supports the function you are trying
to use.
•
When you connect both the main video camera and sub video camera
to your unit, you may become unable to control one or both of the video
cameras.
→
Disconnect the HDMI cable of the video camera you cannot control,
and then connect that video camera's HDMI cable again.
•
The other party's video camera is not a video camera supported by this
unit.
→
Ask the other party to use a video camera that is supported by this unit.
For details, have the other party contact the dealer.
•
"CAM ctrl from remote site(s)" is set to "OFF" on the other party's
unit (Page 108).
→
Ask the other party to set "CAM ctrl from remote site(s)" to "ON" on
their unit.
•
You are trying to use a function that is not supported by the other
party's video camera. For example, you tried to use the pan function
with a video camera that supports only the zoom function.
→
Check whether the other party's video camera supports the function
you are trying to use.
•
When the other party connects both the main video camera and sub
video camera to their unit, you may become unable to control one or
both of their video cameras.
→
Ask the other party to disconnect the HDMI cable of the video camera
you cannot control, and then connect that video camera's HDMI cable
again.
•
One of the parties is using a unit with an incompatible software version.
→
Check the software version of all parties. Update the unit so that the
versions match.
•
The other party is using a non-Panasonic video conference system.
→
If the other party uses a non-Panasonic video conference system, some
operations may not be possible or some operations may not function
as expected.
•
Your own site is a Sub Site in a multiple-party video conference call
using a built-in MCU, and so you are not permitted to control the other
party's video camera.
→
Set "Camera control transmitting" of "MCU Settings" to "ON".
Cause and Solution
Document Version 2015-03