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Panasonic Attune WX-C3010 Installation Instructions Manual

Digital wireless communication system
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WX-C3000 Series
Digital Wireless Communication System
Installation Instructions
Responsible Party: Panasonic Corporation of North America
One Panasonic Way, Secaucus, NJ 07094

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  Summary of Contents for Panasonic Attune WX-C3010

  • Page 1 WX-C3000 Series Digital Wireless Communication System Installation Instructions Responsible Party: Panasonic Corporation of North America One Panasonic Way, Secaucus, NJ 07094...

  • Page 2: Table Of Contents

    Technical Support Party: Panasonic Consumer Electronics Company 5201 Tollview Drive, Rolling Meadows, IL.60008 USA Technical Support Tel No.: 886-472-6767 Rev 0.02 10/14/2008 TABLE OF CONTENTS 1. INTRODUCTION ..................................5 2. FEATURES ....................................5 3. PRECAUTIONS ..................................6 4. WX-C3010 SERIES SYSTEM PARTS AND ACCESSORIES ....................7 4.1 Center Module WX-C3010 ..............................8...
  • Page 3 6.1.3 Digital Noise Reduction (DNR) Adjustment........................32 6.1.4 Setup Tandem Operation for Dual Lane ........................33 6.1.5 Lane Select ................................34 6.1.6 POS Remote ................................34 6.1.7 TX Power Setting ...............................34 6.2 Center Module Operational Setting...........................35 6.2.1 Speed Team................................35 6.2.2 Vehicle Detector BEEP DAY/NIGHT..........................36 6.2.3 Outside Speaker Level DAY/NIGHT ..........................37 6.2.4 Vehicle Detector Normal/Override On........................37 6.2.5 Talk/Page Release ..............................38...
  • Page 4 11. Factory Switch Position of Center Module ..........................58 12. SPECIFICATIONS ................................59 FCC NOTICE FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.

  • Page 5: Introduction

    All-in-One Headset. DNR (Digital Noise Reduction) The DNR function provides sound quality without noise that accompanies digital processing. (WX-C3010 Center Module has the sound quality of customer's voice, which has been improved over previous Panasonic drive-thru systems. Speed Team Mode This SPEED TEAM operation is used at busy times for line busting.

  • Page 6: Precautions

    Outside Speaker Level DAY/NIGHT The Outside Speaker audio level can be set up. Day/Night setup can be made by button operation at the front panel of this unit. 3. PRECAUTIONS This center module is a sensitive device and should be regarded as such. If handled carelessly, the hazard of electric shock may exist.

  • Page 7: Wx-C3010 Series System Parts And Accessories

    4. WX-C3010 SERIES SYSTEM PARTS AND ACCESSORIES Note: Illustrations may differ from actual products.

  • Page 8: Center Module Wx-C3010

    4.1 Center Module WX-C3010 4.1.1 Center Module Major Operating Controls and Their Functions [INSTALLER AREA] AC Inlet Through-hole Antenna Antenna INSTALLED SYSTEM SETTING Mounting Hole ID REGISTRATION Mounting Hole Terminal Board Cover [USERS AREA] 1. Power On/Off Switch Control Indicator Volume Communication Control...
  • Page 9 1. Power ON/OFF Switch [VOLUME CONTROLS] This switch turns the power of the center module on and off. [COMMUNICATION INDICATORS] 8. Outside Speaker Volume (OUTSIDE, SP) This control sets output volume level of the outside speaker. 2. Power Indicator (Green) (POWER) This indicates that the power of center module is on.
  • Page 10 [OPERATIONAL SETTING] 22.Talk/Page Release Button (T/P RELEASE) The button is used to release temporarily the talk/page communication of the Order Taker or All-in-One Headset. [GREETER] 14.Speed Team Indicator (yellow) (SPEED TEAM) This indicates that the speed team mode is on. 15.Speed Team On/Off Button 23.Greeter On/Off Indicator (yellow) (GREETER, ON) This button turns the speed team mode on and off.
  • Page 11 27.Greeter Start Delay Indicator (Yellow)(START DELAY) This indicates that the greeter start delay has selected 28.Greeter Start Delay Button (START DELAY) This button turns the greeter start delay normal and delay. 29.Greeter Record Indicator (Red) (REC) This indicates that while recording in the selected greeter memory (1 or 2).
  • Page 12 44. DNR Effect Level Control Indicator (DNR LEVEL) [INSTALLED SYSTEM SETTING] The more the noise is reduced, the lower the sound Only qualified service personnel or system installers quality will be. The table on page 27 shows the should use the following buttons. relationship between noise reduction level and sound quality.

  • Page 13: Order Taker

    4.2.1 Order Taker Unit (WX-T3020) Major Operating Controls and Their Functions Order Taker WX-T3020 is exclusively designed for Panasonic Wireless Communication System, which is used with drive-thru menu boards, etc. By using optional Headset WX-H3027, users can communicate with other store personnel...

  • Page 14: All In One Headset (Wx-H3050) Major Operating Controls And Their Functions

    4.2.2 All in One Headset (WX-H3050) Major Operating Controls and Their Functions All-in-One Headset WX-H3050 is exclusively designed for Panasonic Wireless Communication System, which is used with drive-thru menu boards, etc. This headset is equipped with the microphone and earphone as well as battery compartment and control buttons.
  • Page 15 When the button is released, you can hear 11.Earphone Output Jack the communications among store personnel. While the This jack is used for connection with the Panasonic button is held down in the Press-To-Page mode, you WXH3027 Headset. can speak to store personnel. When the button is pressed in the Page-Lock mode, you can speak to the 12.Microphone Input Jack...
  • Page 16 15.Head Band and Head Pad Adjustable to your head by sliding the head pad. 16.Battery Case / Battery (Optional accessory) 17.Head Pad Cushion 18.Earphone Pad 19.Microphone Boom Adjust the microphone position to your mouth by rotating and bending the boom. 20.Microphone...

  • Page 17: Operating Procedures

    4.2.3 Operating Procedures [Order Taker Unit WX-T3020 ] [ALL in One Headset WX-H3050] 1.When connecting the headset plug to this product, 1.Press the power button to turn on the headset. hold the plug and push it straight into the earphone output jack and microphone input jack.

  • Page 18: Id Registration

    4.2.4 ID Registration • To talk with the headsets (Order Taker and All-in-One Headset), ID registration is required. • For ID registration, set the center module in ID registration mode and make operation of ID registration by means of a follower unit.

  • Page 19: Deletion Of Id

    • If ID registration is performed for 2 or more headsets, follow the steps 2-4 individually. 4.2.5 Deletion of ID To delete the registered ID of All-in-One Headset, follow the steps below. 1. Hold down the POWER button for more than 2 seconds to turn off the power of All-in-On-Headset. Order Taker Unit All in One Headset (WX-T3020)

  • Page 20: Battery Loading & Replacement

    4.3 Battery Loading & Replacement Note: • Prepare a fully charged battery. • Battery replacement is recommended when the power indicator lights up in red and a constant beep is heard in the headset. [Order Taker Unit WX-T3020 ] [ALL in One Headset WX-H3050] Insert the battery as shown in the figure.

  • Page 21: Battery Charger

    4.4 Battery Charger This battery charger is exclusively designed for Battery WX-B3030 (1UF653450R-MDSP)*. • It is possible to charge four batteries quickly at the same time. • It is possible to charge the batteries while the battery cases of All-in-One Headset are being attached. •...

  • Page 22: Battery Charger Preparation/Installation

    4.4.2 Battery Charger Preparation/Installation It is possible to use this charger either by laying on a level place or mounting on the wall. 1. Insert the DC connector of AC adaptor into the DC jack of charger. 2. Pass the cable tie through either of the cable rings at the side of charger, and make a loop with the cable tie.

  • Page 23: How To Charge Batteries

    4.4.3 How to Charge Batteries It may take around 3 hours to complete the charging. 1. Insert the rechargeable batteries into the battery charger until they click. 2. Plug the AC adaptor into the AC outlet. LED indicator will light yellow. 3.

  • Page 24: Center Module Installation

    (This is the electric box, usually loop coil or other type vehicle sensor outside). Existence of continues, dry contact closure with a vehicle present on the loop coil. Panasonic microphone (5.6”x5.6”x5.6”) will fit menuboard speaker post. Location for mounting Battery Charger. Suspended ceiling does not require additional wiring routing concerns.

  • Page 25: Installation Preparations

    5.3 Installation Preparations 1. Before installation confirm the following: (A) Unpack the equipment and check for any damage. Make sure all equipment needed to complete the installation is on site. Record all serial numbers. (B) Make sure that Loop Coil cable is installed, or sonar detector in useable location is used. There must be a continuous dry contract closure when the vehicle is at the speaker post.
  • Page 26 This speaker will be mounted outside underneath the microphone. Make sure the acoustic installation is installed in the WX-C550 after mounting. 6. The Panasonic WX-C688 supplies all the cables needed for installation and are fire rated CL-2 to meet zoning requirements.

  • Page 27: Mount Center Modules On Wall

    5.3.1 Mount Center Modules on Wall Fix the center module directly to the wall, using the prepared 4 screws. (These screws are not furnished.) The Center Module was designed to be mounted on a wall directly. Please be advised of the following: IMPORTANT: •...

  • Page 28: Wiring To The Center Modules

    5.3.2 Wiring to the Center Modules 1. Remove the terminal cover. Slide the front cover downwards by pressing its arrow marked part and pull the lower side of the cover toward you. 4. Mount the cabled socket on the main unit. Note: Insert the socket firmly into the main unit.

  • Page 29: Clamping The Power Plug And Power Cord

    5.3.3 Clamping the Power Plug and Power Cord 3. Insert the power plug into the power cord inlet. IMPORTANT: Securely clamp the power plug to this center module and 4. Push the holder forward until the holder touches the screw the AC cable to the wall using the provided AC power plug.

  • Page 30: Setup

    6. SETUP 6.1 Center Module Installed System Setting After the completion of installation work, system setup shall be made according to the equipment to be connected and the operation mode. Setup operation for the installed system shall be carried out by the use of the PREV/NEXT button and the SEL button.

  • Page 31: Setup Operation For Auxiliary Speaker

    6.1.1 Setup operation for Auxiliary Speaker The sound output is set up for the AUX SP. 6.1.2 Echo Cancel Level Adjustment This setting sets the reduction level of the order taker talk back echo. AUX IN ECHO CANCELLER DUAL LANE DNR LEVEL LANE SELECT TALK...

  • Page 32: Digital Noise Reduction (Dnr) Adjustment

    6.1.3 Digital Noise Reduction (DNR) Adjustment Increasing the noise reduction reduces the sound quality. Low or mid level is recommended. OFF : No DNR processing. This level is useful to demonstrate the actual effect of noise reduction to the customer. AUX IN ECHO CANCELLER DUAL LANE...

  • Page 33: Setup Tandem Operation For Dual Lane

    6.1.4 Setup Tandem Operation for Dual Lane When the TANDEM operation at the double drive-thru, set to ON. AUX IN ECHO CANCELLER DUAL LANE TALK DNR LEVEL LANE SELECT : MAX POS REMOTE PAGE YELLOW : M TX POWER BEEP GREE N : LOW OFF : OFF...

  • Page 34: Lane Select

    6.1.5 Lane Select In the case of Double-Drive-Thru, one unit of Center Module is set for Lane A and Lane B, respectively. Only for the Center Module of Lane B, the Dual Lane is set at ON. When Lane A or Lane B setup is changed over, the center module will be restarted automatically.

  • Page 35: Center Module Operational Setting

    6.2 Center Module Operational Setting 6.2.1 Speed Team This SPEED TEAM operation is used for line busting. The outside microphone and speaker is disabled in this mode. An Order Taker or All-in-One Headset communicates order from outside into the stores in a full duplex mode. 1.

  • Page 36: Vehicle Detector Beep Day/Night

    6.2.2 Vehicle Detector BEEP DAY/NIGHT In the case of Double Drive-Thru configuration, it is possible to select the Vehicle Detector Beep tone to be heard when a customer approaches the menu board. Day/Night setup can be made by button operation at the front panel of this unit. When the Day mode is set, the Beep Day/Night indicator of the center module will light in yellow.

  • Page 37: Outside Speaker Level Day/Night

    6.2.3 Outside Speaker Level DAY/NIGHT The Outside Speaker level can be set up. Day/Night setup can be made by button operation at the front panel of this unit. When the Day mode is set, the Outside SP Level indicator of the center module will light in yellow. When the Outside SP Level button is pressed, the Night mode is assumed and this indicator will disappear.

  • Page 38: Talk

    6.2.5 Talk/Page Release In Talk or Page mode, any talk is temporarily interrupted at the headset (Order Taker or All-in-One Headset). Operation of Talk/Page Release is possible by button operation at the front panel of this unit. Note: • If POS Remote is set for ON, you have to note that no button operation of the Talk or Page Release is possible at the center module.

  • Page 39: Center Module Greeter Setting

    6.3 Center Module Greeter Setting When the customer approaches the menu board, the Notes: • At the time of shipment from the factory, a message of voice message recorded in the Center Module is automatically output to the outside speaker. The Center “Please pull forward”...

  • Page 40: Order Taker Unit (Wx-T3020), All In One Headset (Wx-H3050)

    6.4 Order Taker Unit (WX-T3020), All in One Headset (WX-H3050) 6.4.1 Opening the Switch Compartment 1. Press the power button for 2 seconds or more to turn off the headset. 2. Unscrew the screw and open the switch compartment. 3. Set the switches as described below. 4.
  • Page 41 1. Press the power button for 2 seconds or more to turn off the headset. 2. Set the switches as follows. SW#1: This switch selects Auto Talk Lock ON/OFF ON: Auto Talk Lock ON OFF: Auto Talk Lock OFF SW#2: This switch selects the target lane for "SW#1:Auto Talk Lock". ON: Lane B OFF: Lane A SW#3: This switch selects Direct Lane Select Mode or Normal.

  • Page 42: Auto-Talk-Lock Setup (Only One Headset)

    6.4.3 Auto-Talk-Lock setup (for only one headset) When a customer approaches the menu board, it is automatically possible to make the predetermined personnel’s headset (Order Taker or All-in-One Headset) stay in TALK state. (The Talk Lock Mode is assumed.) In regard to the method of Auto Talk Lock Mode setup, refer to the operating instructions of the Order Taker (WX-T3020) or the All-in-One Headset (WX-H3050).

  • Page 43: Manager Mode (Only One Headset)

    6.7 Manager Mode (Only one headset) You can set one headset (Order Taker or All-in-One Headset) to the manager mode in a Lane. Refer to the operation manual of Order Taker or All-in-One Headset about the setting method. The headset set to the MANAGER MODE has following functionality.

  • Page 44: Canceling The Manager Mode

    6.7.1 Canceling the Manager Mode 1. Turn off the power of All-in-One Headset that has been set for the manager mode. Order Taker Unit All in One Headset (WX-T3020) (WX-H3050) 2. When LANE A is set in the manager mode, keep pressing the R and T1 buttons simultaneously and start up the power of All-in-One Headset.

  • Page 45: Double Drive-Thru Installation

    7 DOUBLE DRIVE-THRU INSTALLATION In the case of double drive-thru, it is possible to talk or page by selecting either Lane A or Lane B. In regard to the method of lane changeover operation, refer to the operating instructions of the Order Taker (WX-T3020) or the All-in-One Headset (WX-H3050).
  • Page 46 <For Direct Lane Select Setup> 1. While a connection is maintained to Lane A, the lane indicator is lit in yellow. Press the T2 button if you want to make a connection changeover to Lane B. When connected to Lane B, a voice of [Lane B] is heard from the speaker of the headset and the lane indicator is lit in green.

  • Page 47: System Interface

    8. SYSTEM INTERFACE 8.1 Connect to Speaker Post Center Module WX-C3010 Microphone Menuboard or speaker post Speaker VEHICLE DETECTOR LOOP IN PAVEMENT Conduit 917-1S...

  • Page 48: Overview Of Speaker Post

    8.2 Overview of Speaker Post (A) Solder Loop Connections (B) Keep loop leads as short as possible and lightly twisted, avoid running wires near AC lines. WX-C550 float microphone acoustical sound insulation . Connect as Microphone microphone. Insulate the space between the speaker and microphone it isolate feedback.

  • Page 49: Wx-C550 Installation

    8.2.1 WX-C550 Installation Note: 1.You should use a acoustical insulation so that C550 and a menu post cannot touch. (The menu post resonates with a speaker output, therefore a microphone sound quality and feedback may occur if not properly isolated.) 2.When using C550 for both a microphone and a speaker, you should insert the acoustic glass wool between the microphone and the speaker.

  • Page 50: Install Speaker Post Example

    8.2.2 Install Speaker Post Example <Good example> The example of installation Cushion Acoustic glass wool <Bad example> The hole is plugged up A hole is too small. You should make the hole size equivalent to C550.

  • Page 51: Center Module Connection

    9. CENTER MODULE CONNECTION CONNECTOR 7 CONNECTOR 5 CONNECTOR 2 CONNECTOR 1 CONNECTOR 3 CONNECTOR 4 DDT INTERFACE TEL INTERFACE ORDER INTERFACE ORDER INTERFACE POS INTERFACE POS INTERFACE Double Drive-Thru Basic Interface Interface Auxiliary Speaker CN1, 1, 2 (2 is for GND) Lane B Center Module Outside Speaker...

  • Page 52: Basic Connection

    9.1 Basic Connection CONNECTOR 1 CONNECTOR 2 ORDER INTERFACE ORDER INTERFACE AUX SPEAKER Outside Microphone Gooseneck Microphone Outside Speaker MARSH Signal Fault Power VEHICLE DETECTOR 917-1S DC9-14V POWER SUPPLY WHITE N.Open BLACK ORANGE COMMON LOOP COIL IN PAVEMENT...

  • Page 53: Telephone Interface

    9.2 Telephone Interface CONNECTOR 5 TEL INTERFACE TELOS SYSTEMS The LINK (Intercom-to-Telephone Interface) +9VDC PHONE LINE PHONE CONTROL CONTROL/STATUS TO INTERCOM MONITOR OUT...

  • Page 54: External Device Control

    9.3 External Device Control The external equipment connected with the DEVICE CONT terminal of the Center Module can be controlled with C button of All in One Headset or Order Taker Unit. Center Module CONNECTOR 2 External operation ORDER INTERFACE AUX MIC + VDD: 5VDC AUX MIC -...

  • Page 55: Pos Interface

    9.4 POS Interface CONNECTOR 4 SPEED TEAM Panasonic TALK LOCK RELEASE MANAGER SELECT POS System AUDIO IN: LINE OUT PAGE SELECT AUDIO OUT: POS AUDIO IN IN COM POS AUDIO IN POS AUDIO GND POS AUDIO OUT POS AUDIO GND...

  • Page 56: Double Drive-Thru Interface

    9.5 Double Drive-Thru Interface 9.5 Double Drive-Thru Interface Lane A Lane B AUX IN ECHO CANCELLER DUAL LANE AUX IN ECHO CANCELLER DUAL LANE TALK DNR LEVEL LANE SELECT TALK DNR LEVEL LANE SELECT : MAX : MAX POS REMOTE POS REMOTE PAGE PAGE...

  • Page 57: Adapting To Exiting Vehicle Detection System

    SONAR Although the Panasonic system is compatible with these units, it is preferred to use a loop coil for more reliable performance, it is a motion sensor device that is mounted outdoors and above ground. The movement of a vehicle in the proximity of the menuboard/speaker post triggers this device.
  • Page 58 11. Factory Switch Position of Center Module TELEPHONE TELEPHONE TELEPHONE TELEPHONE ECHO CANCELLER ECHO CANCELLER ECHO CANCELLER DUAL LANE DUAL LANE DUAL LANE AUX IN AUX IN AUX IN LANE SELECT LANE SELECT LANE SELECT CONTROL OUT CONTROL OUT CONTROL OUT CONTROL OUT TALK TALK...

  • Page 59: Specifications

    12. SPECIFICATIONS Center Module Operating frequency (TX/RX) 1 920 MHz-1 930 MHz Power supply 100-240VAC, 50-60Hz Power consumption 11 W Outside speaker output 1.25 watts into 8 ohms Aux speaker output 1.25 watts into 8 ohms Switch / Control 2-position speed team ON/OFF switch 2-position beep DAY/NIGHT switch 2-position outside speaker level DAY/NIGHT switch 2-position vehicle detector switch (Normal, Override)
  • Page 60 Order Taker Unit Operating Frequency Operating Frequency Required Power Supply Rechargeable Li-ion Battery, 3.7 V DC Control Function Power (On/Off) Volume (Up/Down) Talk (T1/T2) Page Lane Selection (A/B) External Device Control (C) DIP Switch Setup (8 bit) Dimensions 121 mm (W) x 61 mm (H) x 24 mm (D) {4-3/4"...

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