Page 1 Voice Processing System Installation Manual POWER KX-TVP50 Model No. Thank you for purchasing a Panasonic Voice Processing System, Model KX-TVP50. Please read this manual before installing, customising, or operating the Voice Processing System.
Page 2 Thank you for purchasing the Panasonic Model KX-TVP50 Voice Processing System. We are confident that it will provide your customer or client with many years of dependable service. This Voice Processing System was especially tailored for the environment of your country. For example, it can be configured for English, Spanish, or a third language: System prompts —...
Page 3: Important Information
Important Information SAFETY REQUIREMENTS • Read all the information contained in this manual. • Follow all product warnings, cautions, and instructions. • Do not install the unit near water or moisture, heating appliances, or electrical noise generating devices such as televisions, monitors, fluorescent lamps, or electric motors. •...
Page 4 The serial number of this product may be found on the label affixed to the back of the unit. You should note the serial number of this unit in the space provided and retain this book as a permanent record of your purchase to aid in identification in the event of theft. MODEL NO.: SERIAL NO.: For your future reference...
Page 5 THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE, ENSURE THAT THE SOCKET-OUTLET IS LOCATED/INSTALLED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE. CAUTION Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer.
Page 6: Table Of Contents
Table of Contents 1 VOICE PROCESSING SYSTEM OVERVIEW 1.1 WHAT THE VPS CAN AND CANNOT DO............. 12 1.1.1 Why Voice Processing? ....................12 1.1.2 Basic Operations......................12 1.1.3 VPS Limitations ......................13 1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE....... 14 1.2.1 System Administration ....................14 1.2.2 System Management....................
Page 7 4.2 CONNECTING THE KX-TVP50 WITH THE PANASONIC KX-TA series..58 4.2.1 KX-TA series Software Verification and Programming for Digital Integration via the Manager's Extension ....................58 4.3 CONNECTING THE KX-TVP50 WITH THE PANASONIC KX-TD816 AND KX- TD1232 .........................64 4.3.1 KX-TD1232 Software Verification and Programming for Digital Integration via the Manager's Extension ....................64...
Page 8 5 CUSTOMISING THE SYSTEM 5.1 STARTING UP......................82 5.1.1 Before Programming ....................82 5.1.2 Quick Setup ........................ 82 5.1.3 Starting the Quick Setup..................... 83 5.2 PORT SETTING OPTIONS..................90 5.2.1 Custom Service Setting Example ................90 5.2.2 Custom Service Features .................... 91 5.2.3 Custom Service Programming..................
Page 9 7.2.4 Set Time (TIME) .......................124 7.2.5 Print Reports at Specified Time (PSET)..............124 7.2.6 Error Log Display (ELOG) ..................125 7.2.7 Saving the System Data to the Backup Device (SAVE)..........127 7.2.8 Loading New or Saved Data to the VPS (LOAD).............129 7.2.9 Print All of the VPS Parameters (GPRN)..............130 7.2.10 Program Version Display (VERS)................130 7.2.11 Custom Service Report (CREP) ................131 7.2.12 Custom Service Menu Access Count Clear (CCLR) ..........132...
Page 10 B6.2 Time Service ......................215 B6.3 Holiday Setting ......................217 B6.4 Daylight Saving Time (DST) ..................218 B6.5 Prompt Setting ......................219 B6.6 System Caller Name Announcement ................ 220 B6.7 Other Parameters....................... 222 B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS ........ 234 B7.1 RS-232C Parameters ....................
Page 11: Voice Processing System Overview
Section 1 VOICE PROCESSING SYSTEM OVERVIEW VOICE PROCESSING SYSTEM OVERVIEW...
Page 12: What The Vps Can And Cannot Do
1.1 WHAT THE VPS CAN AND CANNOT DO 1.1 WHAT THE VPS CAN AND CANNOT DO 1.1.1 Why Voice Processing? The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to appropriate extensions, takes and stores messages, and notifies subscribers when messages are left.
Page 13: Vps Limitations
TVP50 to the KX-TD1232/816 floating number of a UCD group. The call then rings at the next available phone. The KX-TVP50 supports UCD functions with very limited capabilities. Because the incoming call is forwarded as an intercom path and not a DIL (direct in line), the following items will not work: •...
Page 14: System Administration, Management, And Use
1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE 1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE 1.2.1 System Administration System Administration is accomplished by the installer and is concerned with setting and changing system parameters and diagnosing system problems. System Administration is accomplished using terminal emulation software. 1.2.2 System Management Two system functions are performed by the customer —...
Page 15: System Basics
1.3 SYSTEM BASICS 1.3 SYSTEM BASICS 1.3.1 General The KX-TVP50 is initially configured with 2 ports and 2 h of storage. 1.3.2 System Components Main Cabinet MODE (DIP Switch) Port 1 Port 2 Ferrite Core AC Inlet Earth Terminal EIA (RS-232C)
Page 16: System Components
1.3 SYSTEM BASICS System Components AC Inlet: Connects the power cable to an AC outlet dedicated for the VPS. Power Indicator: Indicates system status — when flashing, the system is off-line (not ready to receive calls). MODE (DIP Switch): (Check the status of this switch only at start-up.) Provides the following additional functions: Table 1 Position Additional Function...
Page 17: Which Phone Systems Are Compatible
2 h of messages from callers. Optional Expansion Memory Card: The KX-TVP52 can expand the flash memory capacity of the KX-TVP50 by 2 h. 1.3.3 Which Phone Systems are Compatible? We recommend integration with the following Panasonic phone systems: •...
Page 18: Installer Equipment And Software Requirements
Digital (APT/DPT) Integration is available when the VPS is connected to a Panasonic KX-TA series PBX or to a Panasonic KX-TD series PBX (depending on the software version). This digital integration provides the VPS with more information than DTMF Integration. This information enables the system to identify the extension number of the caller, know where the call is forwarded from and why, and recognise what the caller wants to do.
Page 19: Specifications
• 1 DIP Switch (4-bit)s 1.3.7 Flash Memory Expansion Capabilities Expansion of the flash memory capacity requires an optional expansion memory card (KX- TVP52). The KX-TVP50 initially has 2-h memory. The KX-TVP52 increases the capacity by 2 h. 1.3.8 Recommendations for System Configuration General guideline: a ratio of 6/1 (for every 6 lines, 1 port).
Page 20 1.3 SYSTEM BASICS Table 3 Outside (CO) lines Port 7-12 One port may not support an Automated Attendant configuration with 5 outside (CO) lines. The following recommendations for Automated Attendant ports may have to be modified for heavy traffic. Table 4 Outside (CO) lines Port VOICE PROCESSING SYSTEM OVERVIEW...
Page 21: Digital Integration
There are 2 types of Digital Integration: APT Integration and DPT Integration. APT Integration is available when the KX-TVP50 is connected to a KX-TA analogue PBX. DPT Integration is available when the KX-TVP50 is connected to a KX-TD digital PBX.
Page 22: Connection Example - Dpt Integration
For example, you can connect jack 15 of the KX-TD1232 to Port 1 of the VPS with a 4-wire connection (see diagram below). This connection creates 2 Voice Mail extensions and can simultaneously answer 2 calls. This means that a fully-configured 2-port system requires only 1 jack from the PBX. KX-TVP50 KX-TD1232 Port 1 Extensions 165 and 166 When DPT Integration is activated, a single extension jack provides 2 single-line interfaces at a Port on the VPS.
Page 23: Installation
Section 2 INSTALLATION INSTALLATION...
Page 24: Safety Precautions
2.1 SAFETY PRECAUTIONS 2.1 SAFETY PRECAUTIONS Please read the following precautions before installing the VPS. 2.1.1 Installation The VPS needs to be installed on the wall. Improper placement of the system may result in malfunction, noise, or discolouration. Avoid installing the VPS in the following places: •...
Page 25: Unpacking
2.2 UNPACKING 2.2 UNPACKING Unpack the box and check the items below. Table 5 Main Unit AC Cord Screws (Wall Mounting) Washers (Wall Mounting) INSTALLATION...
Page 26: Mounting The Vps On A Wooden Wall
2.3 MOUNTING THE VPS ON A WOODEN WALL 2.3 MOUNTING THE VPS ON A WOODEN WALL The wall where the VPS is to be mounted must be able to support the weight of the VPS. If screws other than the ones supplied are used, use the same-sized diameter screws as the enclosed ones.
Page 27: Frame Earth Connection
2.4 FRAME EARTH CONNECTION 2.4 FRAME EARTH CONNECTION IMPORTANT!!! Connect the frame of the main unit to the earth. Loosen the screw. Insert the earth wire. Tighten the screw. Connect the earth wire to the earth. POWE R To earth INSTALLATION...
Page 28: Installation Steps
Standard initialisation (For APT/DPT Integration Connection) Program the ports of the PBX for voice processings (See Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX). Program the KX-TA series, the KX-TD1232 or the KX-TD816 for Voice Mail integration.
Page 29 2.5 INSTALLATION STEPS Perform Quick Setup. (See Section 5 CUSTOMISING THE SYSTEM) Check Quick Setup: • The Power Indicator on the Voice Processor should be solid. • The screen output should be: [On Line]. If you do not see the "On Line" message, check the following: •...
Page 30: Installing An Optional Expansion Memory Card (Kx-Tvp52)
2.6 INSTALLING AN OPTIONAL EXPANSION MEMORY CARD (KX-TVP52) 2.6.1 General The flash memory capacity of the KX-TVP50 can be increased from 2 h to 4 h if an optional expansion memory card (KX-TVP52) is installed. 2.6.2 Installing the KX-TVP52 Disconnect the station wire(s). Wait a few minutes then disconnect the AC cord from the VPS.
Page 31 2.6 INSTALLING AN OPTIONAL EXPANSION MEMORY CARD (KX-TVP52) Attach the optional expansion memory card firmly. Secure the screw. Screw SLAVE CAUTION Do not attach the optional expansion memory card at the "MASTER" position. Attach it at the "SLAVE" position. Replace the metal bar and secure the screws. Screws Replace the cover and secure the screw.
Page 32: Connections
2.7 CONNECTIONS 2.7.1 Connecting to the PBX The KX-TVP50 can be connected to up to 2 extension ports of the PBX. Use a 4-conductor wire for connection with KX-TA systems that uses APT Integration, and for connection with KX-TD systems that use DPT Integration. Use a 2-conductor wire for connection to all other PBXs.
Page 33: Connection For Apt Integration
2.7 CONNECTIONS 2.7.3 Connection for APT Integration Ports 1-2 of the KX-TVP50 Telephone Line Modular Jacks PORT 1 PORT 1 PORT 2 PORT 2 To KX-TA series Extension Jacks 07 and 08 (or 15 and 16) To Extension Port of the PBX 2.7.4 Connection for DPT Integration...
Page 34: Connection For Non-Apt/Dpt Integration
2.7 CONNECTIONS 2.7.5 Connection for Non-APT/DPT Integration Ports 1-2 of the KX-TVP50 Telephone Line Modular Jacks PORT 1 PORT 1 PORT 2 PORT 2 To Extension Ports of To Extension Non-APT/DPT Integration PBX Port of the PBX INSTALLATION...
Page 35: Terminal Connection
2.8 TERMINAL CONNECTION 2.8 TERMINAL CONNECTION 2.8.1 Requirements for Connecting Programming Terminal The programming terminal must be connected with a serial cable with an RS-232C connector at the EIA port. This must be a null modem cable. This enables system administration (system setup, mailbox setup, and system diagnosis) to be performed.
Page 36 2.8 TERMINAL CONNECTION KX-TVP50 (9 pin) 9-pin Cable Printer/IBM-PC Circuit Circuit Signal Signal type type name name (EIA) (EIA) KX-TVP50 (9 pin) 25-pin Cable Printer/PC Circuit Circuit Signal Signal type type name name (EIA) (EIA) Table 7 Pin Configuration of the EIA (RS-232C)
Page 37: Eia (Rs-232C) Signals
2.8 TERMINAL CONNECTION Table 7 Pin Configuration of the EIA (RS-232C) Circuit Type Signal Name Number CCITT Signal Ground Data Carrier Detect Data Terminal Ready 108.2 2.8.3 EIA (RS-232C) Signals Frame Ground (FG) Connects an external ground to the unit frame, usually the earth pin of the AC power cord. Transmitted Data (TXD)—output Conveys signals from the unit to the terminal/printer.
Page 38 2.8 TERMINAL CONNECTION INSTALLATION...
Page 39: Integrating The Vps With Panasonic Kx-T Phone Systems
Section 3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS...
Page 40: Guidelines For Integration
3.1 GUIDELINES FOR INTEGRATION 3.1.1 APT/DPT or Inband Signalling? There are 3 types of integration available on the KX-TVP50: Inband Signalling, APT and DPT. The VPS used with any other brand of telephone equipment require inband equipment. KX-TA series PBX that can use APT Integration is: •...
Page 41: Pbx Requirements For Integration
The PBX extensions should light a lamp or receive stutter dial tone when the Message-Waiting- Lamp-On code is dialled by the VPS. The VPS functions best when the extension number of the voice mailbox owner follows the Light-On or Light-Off code. On some PBXs, however, the INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS...
Page 42 This operation is sometimes called Call Forward to Mailbox. Without this feature, the VPS cannot immediately play the greeting when the line is busy or there is no answer and allow the caller to leave a message. INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS...
Page 43: Pbx Parameters And Port Settings
There is no need to change these in a typical installation. Only change these parameters when using an outside (CO) line directly to the KX-TVP50. Each port on the VPS should be matched to the type of signalling the PBX expects. If you need to change these settings, refer to the PBX manual or customer support office to get the correct values for these settings.
Page 44: Pbx Interface Parameters
Specifies the method of integration to be used between the VPS and PBX. If PBX type is set to the Panasonic KX-T series, the Inband Signalling parameters are set automatically and should not be altered. APT Integration is only available when a KX-TA series PBX is connected and the software is upgraded.
Page 45 The extension dialled is forwarded to Voice Mail and Mail (Ringing) another Voice Mail port is able to answer. (This lets the first Voice Mail port, usually an Auto Attendant, send the call to the other Voice Mail port.) INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS...
Page 46 If they are found, the system utilises the output digits in their place. The Remainder of this section consists of step-by-step guides for software verification and programming of the recommended Panasonic PBX systems. INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS...
Page 47: Connecting The Vps With Panasonic Kx-T Series Pbxs
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 3.3.1 KX-TVP50 Programming for Inband Integration Set parameters from the System Administration Terminal. The table below lists recommended parameters for Panasonic KX-T series PBXs.
Page 48: Kx-Ta Series Programming For Inband Integration Via The Manager's Extension
NOTE Up to two KX-TVP50 units can be connected to the KX-TA series. When two KX-TVP50 units are connected to the KX-TA series, 2 different extension groups should be assigned for each KX-TVP50 in System Program [600]. One extension group is for jack 07, or jacks 07 and 08 of the KX-TA series.
Page 49 (CO) lines are DIL to the first port of the hunt group. Lines programmed as Normal do not hunt. If the KX-TVP50 is only answering calls not answered by the operator (Operator Backup): Flexible Ringing Assignment —...
Page 50: Kx-Td816 And Kx-Td1232 Programming For Inband Integration Via The Manager's Extension
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs CAUTION DO NOT create a mailbox in both VPS for the same extension. Each extension can have a maximum of 1 mailbox in either VPS. The extension should assign a Voice Mail extension from the VPS which contains its mailbox as the destination for Call Forwarding and Voice Mail Transfer.
Page 51 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Main Menu 1. System Data Programming (BATCH) 2. System Data Programming (INTERACTIVE) 3. Disk File Management 4. DSHS Management 5. DSHS Connect/Disconnect 6. Quit Select the number : [ ] Choose Station from the System Data Programming Main Menu.
Page 52 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Enable XDP ports. Place Voice Mail extensions in Extension Group 8. Station Setting 1 Jack EXT Name Doorphone DDI No. CLIP Night Trams /COLP Mode 1 2 3 4 1 2 3 4...
Page 53 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Choose the Call Hunting extension group. Set the last extension group to [A] for Automated Attendant. Miscellaneous EXP1 EXP2 EXP3 Expansion Card Type (Master) => EXT2 EXT1 (Slave ) => EXT2 EXT1 Local Access =>...
Page 54 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS...
Page 55: Integrating The Vps With The Panasonic Kx-Ta Analogue Pbx And Kx-Td Digital Pbx
Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX...
Page 56: Guidelines For Digital Integration
The KX-TVP50 works well with most PBXs because its connections are made through a standard single line (tip/ring) telephone interface. However, the communication between the PBX and VPS is best when Digital Integration is used; the KX-TVP50 is already set up to communicate through Digital Integration.
Page 57 ID information properly from the PBX. The KX-TVP50 System comes from the factory already set up for a KX-TA series PBX. When the power is turned on for the first time, the VPS will try to communicate with the KX-TA series PBX through Digital Integration.
Page 58: Connecting The Kx-Tvp50 With The Panasonic Kx-Ta Series
This version must be Y581B or higher for Digital Integration to be utilised. Set the date and time using System Program [000]. Date and time are automatically synchronised between the VPS and the Panasonic KX-TA series during initial setup. Assign the Voice Mail Port. This program tells the PBX which jacks will be connected to the VPS.
Page 59 VPS: A) to answer all incoming calls, B) as an operator backup, or C) to only answer calls not answered by user extensions. Recommended outside (CO) line feature settings: INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX...
Page 60 (CO) lines are DIL to the first port of the hunt group. Lines programmed as Normal do not hunt. If the KX-TVP50 is only answering calls not answered by the operator (Operator Backup): Flexible Ringing Assignment—For each outside (CO) line, use System Programs...
Page 61 Setting the DIP switch to position 5 will default the Voice Processing System, resulting in a loss of all user programming, and voice messages (except User 1 and User 2 prompts). Plug in and power up the KX-TVP50 and wait approximately 3.5 min while the system initialises.
Page 62 Go to the System Administration Top Menu. Type [5] and Press ENTER, or Type [3] then QSET and Press ENTER for Quick Setup and follow the Auto Configuration Instructions. INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX...
Page 63 When running the Quick Setup command (Section 5 CUSTOMISING THE SYSTEM) from the VPS, the PBX transmits the station information automatically. This saves time when programming the VPS. INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX...
Page 64: Connecting The Kx-Tvp50 With The Panasonic Kx-Td816 And Kx-Td1232
(For KX-TD816, the version must be version P301P or higher for Digital Integration to be utilised.) If the software version of the PBX is lower than this, consult your dealer. From the SYS-PGM NO ? screen: Enter [116]. INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX...
Page 65 Set the date and time using System Program [000]. Date and time are automatically synchronised between the VPS and the Panasonic KX-TD series telephone systems during initial setup. Assign the Voice Mail Port. This program tells the PBX which jack will be connected to the VPS.
Page 66 Set the DIP switch to position 5 will default the Voice Processing System, resulting in a loss of all user programming, and voice messages (except User 1 and User 2 prompts). Plug in and power up the KX-TVP50 and wait approximately 3.5 min while the system initialises.
Page 67 Inband Integration under required to support DPT Integration. hardware settings. The PBX is not programmed properly Do required integration to support DPT Integration. programming as described in this chapter. INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX...
Page 68: Kx-Td1232 Software Verification And Programming For Digital Integration Via The Operating And Maintenance Tool
This version must be 3.60X or higher to program the KX-TD1232 for Digital Integration. Note If you have an older version of the maintenance tool but have the correct ROM INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX...
Page 69 1. System Data Programming (BATCH) 2. System Data Programming (INTERACTIVE) 3. Disk File Management 4. DSHS Management 5. DSHS Connect/Disconnect 6. Quit Select the number : [ ] INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX...
Page 70 25. CS-INF Card 11. Voice Mail Integration 12. UCD 26. E1 Card 13. Phantom 27. E1 Minor Error 14. Operator/Manager/EXT Group Select the number : [ 11] INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX...
Page 71 Reg. 12 Y [8] Disable Disable EXT[165] EXT[165] Reg. Follow the Steps 5-11 in 4.3.1 KX-TD1232 Software Verification and Programming for Digital Integration via the Manager's Extension. INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX...
Page 72 When running the Quick Setup command (Section 5 CUSTOMISING THE SYSTEM) from the VPS, the PBX transmits the station information automatically. This saves time when programming the VPS. INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX...
Page 73: Common Digital Integration Features And Setup Procedures
The default mode is hands-free. (This is a station level program and should be done at each individual phone.) Enter Station Programming: INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX...
Page 74: Live Call Screening Button Assignment
With the phone on-hook, Press the PROGRAM button. b. Dial [99]. (Display changes to PT-PGM Mode.) Press the desired FLEXIBLE (CO or DSS/BLF) button you want to assign as the LCS button. INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX...
Page 75: Live Call Screening Cancel Button Assignment
Press the PROGRAM button or lift the handset. The Live Call Screening Cancel Button Assignment is optional; Live Call Screening can also be cancelled by Pressing the FLASH button. INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX...
Page 76: Live Call Screening Password Assignment
If a user forgets the pre-programmed password, Operator(s) and the Manager of the PBX can cancel the LCS password. Enter Station Programming: For KX-TA series With the phone on-hook, Set the MEMORY switch to "PROGRAM". INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX...
Page 77: Two-Way Recording Into One's Own Mailbox
Enter a Voice Mail extension number. Screen output: 2WAY-REC: _ _ _ (_ _ _ = The extension number you entered). Press STORE. Exit the program mode: INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX...
Page 78: Two-Way Transfer Into Mailbox
(_ _ _ = The extension number you entered). Press STORE. Exit the program mode: For KX-TA series Set the MEMORY switch to "SET". For KX-TD series Press the PROGRAM button or lift the handset. INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX...
Page 79: Voice Mail Transfer Button Assignment
Exit the program mode: For KX-TA series Set the MEMORY switch to "SET". For KX-TD series Press the PROGRAM button or lift the handset. Repeat these steps for each telephone. INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX...
Page 80 4.4 COMMON DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX...
Page 81: Customising The System
Section 5 CUSTOMISING THE SYSTEM CUSTOMISING THE SYSTEM...
Page 82: Starting Up
5.1 STARTING UP 5.1 STARTING UP 5.1.1 Before Programming Determine the customer's needs. • Work with the owner, manager, and receptionist to build the Custom Service Greetings, and Holiday Greetings. • Figure out which ports are to be answered by which greetings. •...
Page 83: Starting The Quick Setup
This utility provides a quick way of programming the Voice Processing System to operate in a standard automated attendant or voice mail configuration when connected to a Panasonic KX-T series telephone system. The system will prompt you to enter, modify or confirm settings based upon which PBX type you select.
Page 84 5.1 STARTING UP PBX Type Press ENTER. Screen output: Quick Setup - PBX type Please select your PBX type. 1. KX-T308/KX-T616 2. KX-T1232 3. KX-T96 4. KX-T336 5. KX-TD816/KX-TD1232 6. KX-TD308 7. KX-TA series 0. OTHERS Select your PBX type. The required steps are different for some models. Go to the step indicated below for that type.
Page 85 5.1 STARTING UP Extension Numbers of VPS Ports Screen output: Quick Setup - Assigned extension No. of VPS Port Please enter extension number of VPS. Please enter extension numbers. (2 digits) : = S: Next Screen Enter extension numbers of VPS ports with 2-digit numbers. This improves the VPS integration with the KX-T308 or KX-T616 by allowing the VPS to discriminate between VPS extensions and non-VPS extensions.
Page 86 5.1 STARTING UP Creating Mailboxes To go to the next screen (S) or to change the menu (P or N), the cursor must be in the MBX column. Screen output: Quick Setup - Mailbox Editing Extension and mailbox list Assigned 30 Vacant 0 Page 1/4 Owner (Last Name)
Page 87 5.1 STARTING UP Note •Mailbox numbers displayed on this screen Panasonic KX-TA Series and KX-TD Series Systems The same numbers as the extensions of the KX-TA series and KX-TD series systems that were automatically transmitted to the VPS — Auto Configuration.
Page 88 5.1 STARTING UP Port Service Setting Screen output: Quick Setup- Port Service Setting All ports are currently set up to handle callers with standard Automated Atten- dant operation, day and night mode, using the Custom Service feature (Custom 1). You can change the operation to standard Voice Mail (Custom 2) or leave it as Automated Attendant.
Page 89 5.1 STARTING UP Activating the Quick Setup Screen output: Quick Setup - Setup To set up the mailbox and restart, select "Yes." To cancel and exit, select "No." 1: Yes 2: No To activate the Quick Setup, Press [1]. The VPS begins to change system programming data.
Page 90: Port Setting Options
5.2 PORT SETTING OPTIONS 5.2 PORT SETTING OPTIONS Design each system to suit the needs of the customer. You should be familiar with all options for port assignment so that customers get exactly what they need and expect. Each port can be assigned as Voice Mail, Interview Service, Automated Attendant, or Custom Service.
Page 91: Custom Service Features
5.2 PORT SETTING OPTIONS The top of the tree should include what callers will hear when they are first connected to the VPS. Then create a branch for each option. This should be done until each caller option has been documented. Next, fill in each box with the action that it represents so you can easily remember what action corresponds to each keystroke.
Page 92 Assigns up to 2 fax machines that can be extensions from the PBX. If the CNG tone is heard, the KX-TVP50 will automatically forward the call to the first fax machine. If the first fax machine is busy or doesn't answer (is out of paper), the call is forwarded to the second fax machine.
Page 93: Custom Service Programming
5.2 PORT SETTING OPTIONS 5.2.3 Custom Service Programming After the tree is complete, enter the System Programming Custom Service Settings Menu. Access the Custom Service Setting Menu through the following sequence: System Administration Top Menu: Enter The Number: = 1 (Program) Enter The Number: = 4 (Service Settings) Enter The Number: = 2 (Custom Service) The system then asks what Custom Service number you want to edit.
Page 94 5.2 PORT SETTING OPTIONS Enter data into the Custom Service menu; use the table below as a guide. Table 19 Description Value Range Description/Function (Default) Prompt Mode 1. System Specifies the language that the caller will hear when 2. User 1 calling this Custom Service.
Page 95 5.2 PORT SETTING OPTIONS Keypad Assignment Options Table 20 Entry Function Sends the caller to the designated mailbox a. Transfer to Mailbox and plays the personal greeting. Transfers the caller to the specified b. Transfer to Extension extension. c. Operator Transfers the caller to the operator.
Page 96: Recording Menus
5.2 PORT SETTING OPTIONS 5.2.4 Recording Menus Once you have finished entering the parameters in each menu, the menu messages should be recorded. Menu messages tell the caller what options are available and what keys correspond to those options. For this reason, the prompts must match the programming that has been input. Access the Message Manager's mailbox (998) by dialling an extension connected to the VPS.
Page 97: Mailbox Groups
5.2 PORT SETTING OPTIONS 5.2.7 Mailbox Groups This program allows a message to be delivered to several mailboxes at the same time. The message activates the message waiting lamps on all of the proprietary telephones. These mailboxes may be assembled into a list called a System Group Distribution List. A voice label can be recorded for each System Group Distribution List;...
Page 98: Interview Service
5.2 PORT SETTING OPTIONS To establish an extension group: From the System Administration Top Menu, Type [1-5-1-2-1]. (Program - System Parameter - System Group Assignment - Extension Group - Enter). Enter a number that hasn't been assigned to another mailbox or Extension Group List. (This must be a vacant number).
Page 99: Automated Attendant
5.2 PORT SETTING OPTIONS 5.2.10 Automated Attendant Automated Attendant service answers incoming calls and waits for the caller to input an extension number. The caller is then transferred to the appropriate extension. Callers can access Automated Attendant Service by: • Automated Attendant Port - This service can be programmed independently of any or all ports of the VPS.
Page 100: Setting Ports
5.3 SETTING PORTS 5.3 SETTING PORTS 5.3.1 Port Service Menu Access the Port Service Menu through the following sequence: System Administration Top Menu: Enter The Number: = 1 (Program) Enter The Number: = 3 (Port/Trunk Service) Enter The Number: = 1 (Port Service) Screen output: Program - Port/Trunk Service - Port Service Enter the Port Number (1 - 2) :=...
Page 101 5.3 SETTING PORTS Table 21 Description Value Range Description/Function (Default) Prompt for 1. System Specifies in which language rotary callers hear the voice Rotary Callers prompts when they cannot enter any digit to select a 2. User 1 "Prompt Selection Number" while Multilingual Selection 3.
Page 102: Automated Attendant Parameters
5.4 AUTOMATED ATTENDANT PARAMETERS 5.4 AUTOMATED ATTENDANT PARAMETERS Automated Attendant parameters include: Department Dialling, operator parameters, and alternate extension. If the VPS needs a special transfer procedure for an extension (such as modem extension), alternate extension should be assigned (See "Alternate Extension Assignment" in B5.1 Automated Attendant Parameters).
Page 103 5.4 AUTOMATED ATTENDANT PARAMETERS To light Message Waiting Lamp at Operator 1's extension: Assign Mailbox 998 to Operator 1's extension. This will notify Operator 1 of messages left in the GDM. Operators 2 and 3: For KX-TD816 and KX-TD1232, Operators 2 and 3 can be assigned to a floating number that is assigned to a ring group.
Page 104 5.4 AUTOMATED ATTENDANT PARAMETERS Table 22 Description Value Range Description/Function (Default) No Answer 1. Caller Select Specifies the treatment of calls when Operator 1 Coverage does not answer. When "Caller select" is chosen, 2. Leave Message Mode and the Operator does not answer, the caller will 3.
Page 105: Setting Mailboxes
5.5 SETTING MAILBOXES 5.5 SETTING MAILBOXES 5.5.1 Mailbox Setting Menu Access the Mailbox Setting Menu through the following sequence: System Administration Top Menu: Enter The Number: = 1 (Program) Program Menu: Enter The Number: = 1 (Mailbox Setting) Program - Mailbox Setting 1.
Page 106 5.5 SETTING MAILBOXES Table 23 Value Range Description Description/Function (Default) Class of COS No. 1-62 Used to define a set of services available to the subscriber. Service No. 63 and 64 are fixed to the Message and System Managers. Most subscribers can be placed in the same COS. Anyone who needs unclaimed messages forwarded to a cell phone, beeper or another mailbox would need to be in a separate COS.
Page 107 5.5 SETTING MAILBOXES Table 24 Description Value Range Description/Function (Default) Dial Number Up to 32 Digits of Assigns the telephone or beeper number to Device 1, 2 and/or 3. [1-9,0, ,#,P,T,M,X] (None) P: Pause T: Dial Tone Detection M: Dial Mode Switching Code (DTMF to Pulse, or Pulse to DTMF) X: Callback Number Entry Code 1-9, 0, , #: Dial Codes...
Page 108: Deleting A Mailbox
5.5 SETTING MAILBOXES 5.5.3 Deleting a Mailbox From Mailbox Setting Menu: Enter The Number : = 2 Program - Mailbox Setting - Delete Enter the Mailbox Number : = Are you sure? (Y/ N) : = 5.5.4 Password Reset To reset a subscriber's password, go to the Password Reset Menu. "Enter the Mailbox Number" appears on the screen.
Page 109: Training The Subscriber
Finally, if Custom Service menus are used, subscribers should be encouraged to listen to these menus often and make suggestions for improvement. Custom service is a very powerful feature of the Panasonic VPS. Make the most of this feature. CUSTOMISING THE SYSTEM...
Page 110 5.6 TRAINING THE SUBSCRIBER CUSTOMISING THE SYSTEM...
Page 111: Final Setup
Section 6 FINAL SETUP FINAL SETUP...
Page 112: Message Manager's Mailbox (Mailbox 998)
6.1 MESSAGE MANAGER'S MAILBOX (Mailbox 998) 6.1 MESSAGE MANAGER'S MAILBOX (Mailbox 998) The Message Manager is responsible for recording and updating a wide variety of system messages. Please see Appendix D (D6 RECORDING MESSAGES) to see the full array of recording tasks.
Page 113: Customising User Prompts (Enter [#6*998,5,6])
6.1 MESSAGE MANAGER'S MAILBOX (Mailbox 998) To change the Custom Service Menu, Press [4]. Continue following voice prompts through appropriate menus. Prompts lead you through the choices and recording process. Example: Custom Service Greeting: "Thank you for calling ABC Company. If you know your party's last name, you may dial it at any time during this message."...
Page 114: Setting Up Mailboxes
6.2 SETTING UP MAILBOXES 6.2 SETTING UP MAILBOXES The following steps complete the basic installation of the KX-TVP50 system. For each mailbox on the system, a no-answer, busy, and after hours greeting should be recorded, as well as the owner's name and password. Please follow the steps below to set up the mailboxes accordingly.
Page 115 6.2 SETTING UP MAILBOXES When the port answers Press [#6 ], then the mailbox number you wish to change. Enter your password (if programmed), then Press [#]. You are now inside the mailbox. For mailbox management, Press [5]. To change the owner's name, Press [3]. The system will say: "Owner's name is not recorded.
Page 116: Backing Up The System
6.3 BACKING UP THE SYSTEM 6.3 BACKING UP THE SYSTEM Note Before saving a file, we recommend that the Call Progression Mode of the VPS be turned off by Typing [OFLN] and then pressing ENTER. This prevents data from changing while it is being saved.
Page 117 6.3 BACKING UP THE SYSTEM the flash memory (Master) and cannot be altered. We do recommend all other data be saved including User Prompt 1, and User Prompt 2 (if it has been recorded). Notes Recorded caller names for the Caller Name Announcement (System/Personal) cannot be saved by the above procedure, only Caller ID numbers can be saved.
Page 118 6.3 BACKING UP THE SYSTEM FINAL SETUP...
Page 119: System Maintenance And Troubleshooting
Section 7 SYSTEM MAINTENANCE AND TROUBLESHOOTING SYSTEM MAINTENANCE AND TROUBLESHOOTING...
Page 120: Initialising The System
7.1 INITIALISING THE SYSTEM 7.1 INITIALISING THE SYSTEM Initialising the system clears all voice data except user prompts and returns all system parameters to the default setting. Throughout this section, menu selections are indicated as "System Administration Top Menu - (Selection Number)." This means that the System Administration Top Menu must first be accessed.
Page 121 7.1 INITIALISING THE SYSTEM When system initialising is complete, the following display will appear: ** ON LINE MODE ** > Note The execution time for System Reset/Clear may differ each time it is performed because of system capacity and system programs. Generally, initialisation will take about 2 min to accomplish.
Page 122: Utility Commands
7.2 UTILITY COMMANDS 7.2 UTILITY COMMANDS In the Utility Command Mode, the System Administrator can access the functions described below by entering the appropriate command at the "$" prompt, and Pressing RETURN. To select the Utility Commands Menu, follow the menu path as shown: System Administration Top Menu - 3 Utility Command (Type ‘HELP’...
Page 123: On-Line Set (Onln)
7.2 UTILITY COMMANDS Type OFLN, then Press RETURN. If no VPS ports are in use, the VPS will immediately suspend the call progressing service. $ OFLN ** OFF LINE MODE ** If any VPS port is in use, the VPS will display the following warning: *** Now line is used!! *** <WAIT>...
Page 124: Set Time (Time)
7.2 UTILITY COMMANDS Verification: = c) Type the password again for verification. To clear a password: a) Type [1] or [2]. Maximum 8 characters NEW PASSWORD : = b) Press ENTER. Do not type a password on this screen. VERIFICATION : = c) Press ENTER.
Page 125: Error Log Display (Elog)
7.2 UTILITY COMMANDS printer or data terminal must be connected to the VPS at the RS-232C port for the reports to be printed or displayed. Type PSET, then Press RETURN. $ PSET Report Print Out Service [ Disable ] 1 : Enable 2: Disable := Type [1] to enable this function or Type [2] to disable it.
Page 126 7.2 UTILITY COMMANDS Device Error Log Indications Table 26 Indication Meaning MEM-GET CPU card software memory acquisition error. CPU card is short of memory temporarily because of too much traffic. CLOCK Clock access error. Clock IC is out of order. Check the hardware.
Page 127: Saving The System Data To The Backup Device (Save)
7.2 UTILITY COMMANDS Table 27 SYSTEM ERROR: 2 Error loading of report data. SYSTEM ERROR: 3 Clock error. SYSTEM ERROR: 4 Mailbox data error. SYSTEM ERROR: 5 Message data error (1). SYSTEM ERROR: 6 Message data error (2). SYSTEM ERROR: 7 Error loading of control data.
Page 128 7.2 UTILITY COMMANDS will require several minutes to SAVE for all the data selected. When performing this operation, always wait until the process completion indication appears. WARNING Never save (back-up) and upload the "Program" without your dealer's support. The memory required to save each data component is indicated below. 1.
Page 129: Loading New Or Saved Data To The Vps (Load)
7.2 UTILITY COMMANDS Perform a Standard File Transfer. Set the data terminal to the receiving (Answer) mode (Xmodem) and specify the backup filename. The specified data will be transmitted to the data terminal. Note The data terminal used must be equipped with communications software that supports the Xmodem file transfer protocol.
Page 130: Print All Of The Vps Parameters (Gprn)
7.2 UTILITY COMMANDS Note The data terminal used must be equipped with communications software that supports the Xmodem file transfer protocol. The command can be cancelled by Typing [\] before entering the sending mode. Once the sending mode has been selected, use the cancel command of the communication software being used.
Page 131: Custom Service Report (Crep)
7.2 UTILITY COMMANDS 7.2.11 Custom Service Report (CREP) The CREP command is used to display the Custom Service menu access count, the keypad assignments, message recording status and the tree-structure of the Custom Service. Type CREP, Press Space, Enter the Custom Service number (1-100), and Press RETURN. Custom [100] (System) (Access: 9 ) (Menu Msg.
Page 132: Custom Service Menu Access Count Clear (Cclr)
This command is used to specify the number of times the VPS will attempt to turn on the Message Waiting Lamp of the called extension. This setting is required when a PBX other than the Panasonic KX-T series telephone system is used. $ MWL Current Setting of M.W.L.
Page 133: Modified Prompt List (Mplt)
7.2 UTILITY COMMANDS Note The minimum recording length can only be set using this command. Type MRL, then Press RETURN. $ MRL Current Setting of Minimum Recording Length is 2 Enter Minimum Recording Length (0-3) = Type, the message length. 7.2.15 Modified Prompt List (MPLT) This command is used to display the user prompt recording status —...
Page 134: Utility Command List (Help)
7.2 UTILITY COMMANDS Blank: The prompt has not been recorded (but the default (System Prompt) is active).—WILL BE HEARD Prompt no.: The prompt has been recorded.—WILL BE HEARD Prompt no. with an*: The prompt has been recorded but is turned off.— WILL NOT BE HEARD "OFF": The prompt has never been recorded and the default...
Page 135: Quick Setup (Qset)
7.2 UTILITY COMMANDS 7.2.17 Quick Setup (QSET) This command is initially used to setup the VPS very roughly when you use your VPS for the first time or after system initialisation. Note Quick setup requires VT100 emulation software. Type QSET, then Press RETURN. 7.2.18 Circuit Condition Display (LMON) This command is used to display the circuit condition every 1.5 s.
Page 136 7.2 UTILITY COMMANDS To change the mode from "PUTD" to "OFF," Type PUTD again. $ PUTD Target Port : 00 Don't leave enabled after troubleshooting Note: "*" means "enable" for the port "0" means "disable" for the port To set the mode for only 1 port, Type PUTD and the port number. $ PUTD 1 Target Port : 0* Don't leave enabled after troubleshooting.
Page 137: System Reports
7.3 SYSTEM REPORTS 7.3 SYSTEM REPORTS The System Administrator is able to generate 8 System Reports to monitor VPS operating status. The reports can be displayed on a data terminal or printed. The terminal or printer must be connected to the RS-232C port. The following 8 report options are available. To select the System Reports Menu, follow the menu path as shown: System Administration Top Menu - 2 - 1 System Reports System Report Menu...
Page 138: Cos (Class Of Service) Assignments
7.3 SYSTEM REPORTS **Mailbox Assignments 28-JUL-1999 11:30 AM ** MBOX Extn. Name (Fir/Lst) CExtn IVMBOX AITrf MN1st MN2nd MN3rd JONE / DELY SCHE /---------- MAY /----------- JONE /---------- DAVE /--------- 4100 CLUS / ALCC 4201 WHIT / BLUE COS: Class of Service CExtn: Covering Extension IVMBOX:...
Page 139: System Service Report
7.3 SYSTEM REPORTS COS: Class of Service number Personal Greeting Length RtN: New Message Retention RtS: Saved Message Retention Time Message Length Time CaN: Maximum Message CaT: Maximum Message Time Message Retrieval Order (L=LIFO, F=FIFO) Message Scanning with Play System Prompt after Information Personal Greeting Use Call Waiting on Busy...
Page 140: Call Account Report
7.3 SYSTEM REPORTS ** System Service Report 4-JAN-1999 7:46 PM** [Night mode] [Lunch mode] [Break mode] Port [Day mode] V.M. C.S. (1) V.M. A.A. A.A. C.S. (1) V.M. A.A. Trunk [Day mode] [Night mode] [Lunch mode] [Break mode] C.S.(1) C.S.(2) V.M.
Page 141: Port Usage Statistics Clear
7.3 SYSTEM REPORTS To select the Port Usage Report, follow the menu path as shown: System Administration Top Menu - 2 - 1 - 5 ** Port Usage Report 4-JAN-1999 7:46 PM** FROM : : 3-JAN-1999 9:53 AM Port Connect Time 02:10:19 00:18:54 Total...
Page 142: Flash Memory Usage Statistics Clear
7.3 SYSTEM REPORTS • The number of messages that were deleted by subscribers, and expired and were removed by the system since the last clearing of this report. • The number of messages that expired and were removed by the system since the last clearing of this report.
Page 143: Mailbox Usage Report
7.3 SYSTEM REPORTS 7.3.9 Mailbox Usage Report The Mailbox Usage Report provides information about the usage at specific mailbox. It includes the number of recorded messages, the total amount of outgoing calling time, and external message, message notification and group message delivery. To select the Mailbox Usage Report, follow the menu path as shown: System Administration Top Menu - 2 - 1 - 7 Enter the Range : = 111...
Page 144: Mailbox Usage Statistics Clear
7.3 SYSTEM REPORTS Note New MSGs/Received MSGs/ED MSGs are current status indications. All else are accumulated indications since the last clearing of this report. 7.3.10 Mailbox Usage Statistics Clear The Mailbox Usage Report can be cleared of all values and prepared for use again. To clear the Mailbox Usage Report, follow the menu path as shown: System Administration Top Menu - 2 - 2 - 3 System Reports - System Report Clear - Mailbox Usage Statistics Clear...
Page 145: Fax Call Statistics Clear
7.3 SYSTEM REPORTS 7.3.12 Fax Call Statistics Clear The Fax Call Report can be cleared of all values and prepared for use again. To clear the Fax Call Statistics Report, follow the menu path as shown: System Administration Top Menu - 2 - 2 - 4 System Reports - System Report Clear - Fax Call Report Clear May I clear a fax call report data ? (Y/N) : = Type [Y] (yes) or [N] (no).
Page 146: Troubleshooting Guide
7.4 TROUBLESHOOTING GUIDE 7.4 TROUBLESHOOTING GUIDE Table 29 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Nothing is heard from the • Bad connection with PBX. • Check the System Program VPS when accessing the VPS [130] of the KX-TA series to even though APT see if the programming agrees Integration has been with the actual connection.
Page 147 7.4 TROUBLESHOOTING GUIDE Table 29 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Unable to make • Improper setting of the busy • Readjust the busy signal reconnection when the line is signal reconnection procedure. reconnection procedure to that busy. of the connected PBX. Unable to make a no- •...
Page 148: Specifications
7.5 SPECIFICATIONS 7.5 SPECIFICATIONS Table 30 Port: 2 Digital/Analogue ports Dialling Method: DTMF/Pulse (10/20 pps) Flash Time: 100/300/600/900 ms (programmable) CPC Detection 6.5/150/300/450/600 ms (programmable) Type of Line: Loop start minimum Loop Current: 20 mA minimum Line Voltage: 7 V DC minimum Ringing Voltage: 40 V AC Extension Numbering: 2 to 5 digits (programmable)
Page 149: System Features
Appendix A SYSTEM FEATURES SYSTEM FEATURES...
Page 150: Appendix A System Features
Glossary. Auto Configuration creates mailboxes by obtaining extension • See "System Components" in (APT/DPT numbers from the Panasonic KX-TA series or 1.3.2 System Components. Integration Only) KX-TD series telephone system. • See 4.1 GUIDELINES FOR Also sets the time and date automatically by DIGITAL INTEGRATION.
Page 151 A1 SYSTEM FEATURES Table 31 FEATURE DESCRIPTION REFERENCE Auto Forwarding forwards or copies messages not retrieved • See "Private Message" in this from one mailbox to another, after a specified Table. period of time. This service is only available • See "Authorisation for Auto to subscribers.
Page 152 A1 SYSTEM FEATURES Table 31 FEATURE DESCRIPTION REFERENCE Call Services include a series of both incoming and • See "Port Service Setting" in outgoing call services. 5.1.3 Starting the Quick Incoming Call Services - Automated Setup. Attendant Service, Voice Mail Service, •...
Page 153 A1 SYSTEM FEATURES Table 31 FEATURE DESCRIPTION REFERENCE Caller Name allows subscribers to assign up to 30 Caller • See 4.1 GUIDELINES FOR Announcement- ID numbers and record a caller name for each DIGITAL INTEGRATION. Personal (APT/DPT Caller ID number from their telephone. The •...
Page 154 A1 SYSTEM FEATURES Table 31 FEATURE DESCRIPTION REFERENCE Calling a Beeper allows a subscriber to be notified by a beeper • See "Dial Number" and "Type of when he has a message(s). If the beeper has a Device" in Table 35 in B2 display, it is possible to send to it a callback SYSTEM ADMINISTRATION number.
Page 155 A1 SYSTEM FEATURES Table 31 FEATURE DESCRIPTION REFERENCE Class of There are 62 COS levels for Subscribers. • See 7.3.2 COS (Class of Service(COS) Service) Assignments. COS 63 is for the Message Manager and COS 64 is for the System Manager. •...
Page 156 A1 SYSTEM FEATURES Table 31 FEATURE DESCRIPTION REFERENCE Department Dialling is a speed dialling function that permits the • See 5.4.2 Department caller to quickly reach the desired extension Dialling. by dialling a 1 digit number either during or • See "Department Dialing" in after the playing of the Department Dialling B5.1 Automated Attendant message.
Page 157 • See 3.1.1 APT/DPT or Inband Caller ID, Two-Way Record and Two-Way Signalling?. Transfer. • See Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX- TD DIGITAL PBX. • See "DPT Integration" in Glossary. Extension Group places several extensions into the same •...
Page 158 A1 SYSTEM FEATURES Table 31 FEATURE DESCRIPTION REFERENCE External Message allows a subscriber to send a message to • See "Authorisation for External Delivery Service several subscribers and non-subscribers Message Delivery" in Table 36 (including external parties) at the same time. in B3 SYSTEM This feature also permits the receiver to reply ADMINISTRATION -...
Page 159 A1 SYSTEM FEATURES Table 31 FEATURE DESCRIPTION REFERENCE Fax Management allows the system to automatically route an • See "Fax Management (1-5-7- incoming fax signal to a specific fax machine. 8)" in 5.2.2 Custom Service Up to 2 fax machines can be assigned using Features.
Page 160 Voice Mail Integration and DTMF Tone • See Section 3 INTEGRATING Integration. Voice Mail Integration works THE VPS WITH PANASONIC with the Call Forwarding Feature of the PBX KX-T PHONE SYSTEMS. to permit a caller to leave a message when the •...
Page 161 A1 SYSTEM FEATURES Table 31 FEATURE DESCRIPTION REFERENCE Intercom Paging permits callers to page subscribers by PBX • See 4.1 GUIDELINES FOR (APT/DPT paging (there are different kinds of PBX DIGITAL INTEGRATION. Integration Only) paging, and these can be specified by VPS •...
Page 162 A1 SYSTEM FEATURES Table 31 FEATURE DESCRIPTION REFERENCE Interview Service plays a set of recorded questions when a • See 5.2.9 Interview Service. caller accesses the service. The caller is • See "Interview Mailbox No." in provided an opportunity to answer each Table 34 in B2 SYSTEM question after it has been asked.
Page 163 A1 SYSTEM FEATURES Table 31 FEATURE DESCRIPTION REFERENCE Live Call Screening permits the subscriber to monitor incoming • See 4.1 GUIDELINES FOR (APT/DPT calls as messages are being recorded. The DIGITAL INTEGRATION. Integration Only) subscriber has the option of answering calls •...
Page 164 A1 SYSTEM FEATURES Table 31 FEATURE DESCRIPTION REFERENCE Logical Extension is an extension that always receives calls • See "All Calls Transfer to (All Calls Transfer directly into its mailbox. This feature is used Mailbox" in Table 34 in to Mailbox) by subscribers that are often unavailable or B2 SYSTEM that do not have a telephone.
Page 165 A1 SYSTEM FEATURES Table 31 FEATURE DESCRIPTION REFERENCE Message Delivery allows a subscriber to check the status of • See 3.2 Checking Mailbox Status messages that have been sent. The sending Distribution in the Subscriber's subscriber has the option of canceling any of Guide.
Page 166 A1 SYSTEM FEATURES Table 31 FEATURE DESCRIPTION REFERENCE Message Transfer allows the subscriber to transfer messages to • See "Transferring Messages" in other mailboxes after playing. The subscriber D2 MANAGING THE can also add a personal comment at the GENERAL DELIVERY beginning of the transferred message if MAILBOX.
Page 167 A1 SYSTEM FEATURES Table 31 FEATURE DESCRIPTION REFERENCE Message Waiting automatically illuminates the message • See "Message Waiting Notification - Lamp waiting lamp on the subscriber's telephone Notification from an SLT" in when there are unplayed messages waiting in 3.1.4 PBX Requirements for the mailbox.
Page 168 • See 2.7 CONNECTIONS. an integrated unit. Three integration options • See Section 3 INTEGRATING are available — Inband Integration, APT THE VPS WITH PANASONIC Integration and DPT Integration. KX-T PHONE SYSTEMS. • See Section 4 INTEGRATING THE VPS WITH THE...
Page 169 A1 SYSTEM FEATURES Table 31 FEATURE DESCRIPTION REFERENCE Personal Greeting permits subscribers to record up to 4 personal • See 4.1 GUIDELINES FOR for Caller ID (APT/ greetings for calls from pre-assigned Caller DIGITAL INTEGRATION. DPT Integration ID numbers. Each greeting supports up to 8 •...
Page 170 A1 SYSTEM FEATURES Table 31 FEATURE DESCRIPTION REFERENCE Play System Prompt allows the "Guidance for Recording" • See "Play System Prompt after After Personal message to be played for the caller after the Personal Greeting" in Table 36 Greeting "Personal Greeting." The "Guidance for in B3 SYSTEM Recording"...
Page 171 A1 SYSTEM FEATURES Table 31 FEATURE DESCRIPTION REFERENCE Service Access allow the caller to directly access several • See 5.2.6 Voice Mail. Commands standard features. • See 5.2.10 Automated Attendant. (0) to repeat the Help Menu or call the operator •...
Page 172 A1 SYSTEM FEATURES Table 31 FEATURE DESCRIPTION REFERENCE Time Service is a timer function that initiates the • See "Time Service (1-5-2)" in appropriate incoming call handling procedure 5.2.2 Custom Service in the Day, Night, Lunch or Break Mode. Features. •...
Page 173 A1 SYSTEM FEATURES Table 31 FEATURE DESCRIPTION REFERENCE Voice Prompts are announcements that instruct the caller. • See 6.1.4 Customising User Prompts (Enter [#6*998,5,6]). There are 3 kinds of voice prompts: • See " Prompt Mode" in Table 36 and 37 in B3 SYSTEM (1) System Prompts (recorded at the factory ADMINISTRATION - in English),...
Page 174 A1 SYSTEM FEATURES SYSTEM FEATURES...
Page 175: Appendix B System Administrator's Guide
Appendix B SYSTEM ADMINISTRATOR'S GUIDE SYSTEM ADMINISTRATOR'S GUIDE...
Page 176: B1 System Navigation
B1 SYSTEM NAVIGATION B1 SYSTEM NAVIGATION System Administration, which includes the setting and changing of system parameters, is performed using an RS-232C ASCII or VT terminal. This can be a personal computer with emulation software. Keyboard Use Menu options are chosen by Typing the number of the option desired and Pressing RETURN. Table 32 FUNCTIONS (1) - (9), then...
Page 177 B1 SYSTEM NAVIGATION 1. Mallbox 1. Program Setting 2. Class of Service 3. Port/Trunk Service 4. Service 1. Automated 1. Department Setting Attendant Dialing 2. Operator's Parameter 3. Alternate Extension 2. Custom Service SYSTEM ADMINISTRATOR'S GUIDE...
Page 178 B1 SYSTEM NAVIGATION Programming Menu Structure Diagram 1. Mailbox No 1. Mailbox 1. Enter/Edit Entry Setting 2. Delete 1. Mailbox 2. Notification 1. Program 1. 1st Device Setting 3. Password Reset Setting 2. 2nd Device 4. Mailbox Listing 3. 3rd Device 2.
Page 179 B1 SYSTEM NAVIGATION 1. Enter 5. System 1. System Group 1. Mailbox Parameter 2. Delete Assignment Group Setting 3. Listing 1. Enter 2. Extension 2. Delete Group 3. Listing 1. Day Service 2. Time Service 2. Lunch Service 3. Break Service 1.
Page 180: B2 System Administration - Mailboxes
B2 SYSTEM ADMINISTRATION - MAILBOXES B2 SYSTEM ADMINISTRATION - MAILBOXES Up to 30 Subscriber mailboxes can be created or edited by following the correct sequence of steps. To access the proper menu for mailbox setup, follow the menu path as shown: System Administration Top Menu - 1 - 1 - 1 - Mailbox No.
Page 181 B2 SYSTEM ADMINISTRATION - MAILBOXES Table 34 Parameter Value Range Description/Function (Default) The Extension 2-5 digits Used to transfer calls through the VPS to a Subscriber's of the Owner (None) mailbox. Any valid extension number including an Extension Group List number can be assigned. Note: If an Extension Group List number is assigned to a mailbox, all group members are able to share the information stored there.
Page 182 B2 SYSTEM ADMINISTRATION - MAILBOXES Table 34 Parameter Value Range Description/Function (Default) All Calls 1. Yes If this parameter is set to "Yes," all calls routed to the Transfer to 2. No extension are automatically forwarded to the extension's Mailbox (No) mailbox without ringing the telephone.
Page 183 B2 SYSTEM ADMINISTRATION - MAILBOXES Notification Setting - Device 1-3 Table 35 Parameter Value Range Description/Function (Default) Dial Number Up to 32 digits Assigns a telephone or beeper number to Device 1, 2, or consisting of 1-9, 3. The subscriber can also specify the dial number from his telephone.
Page 184 B2 SYSTEM ADMINISTRATION - MAILBOXES Table 35 Parameter Value Range Description/Function (Default) No Answer 60-120 min Specifies the time (in minutes) the VPS must wait after Delay Time (60) a no-answer condition is received before making a notification call to Device 1, 2, or 3. Time Frame 1, 2 1-12: h Specifies the daily schedule for the Message Waiting...
Page 185 B2 SYSTEM ADMINISTRATION - MAILBOXES To display the list of all mailbox numbers, follow the menu path as shown: System Administration Top Menu - 1 - 1 - 4 SYSTEM ADMINISTRATOR'S GUIDE...
Page 186: Parameters
B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS The COS - Class of Service parameters define the set of services that are available to Subscribers. A maximum of 64 (1-64) classes can be specified. A class of service number can be assigned for each mailbox.
Page 187 B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS Class of Service Setting COS Nos. 1-62 (for Subscribers) To access Class of Service Numbers 1-62 for Subscribers, follow the menu path as shown: System Administration Top Menu - 1 - 2 - COS No. (1-62) Table 36 Parameter Value Range...
Page 188 PBX allows the conversation to be recorded. If set to "No", the recording will be automatically saved. Note: The Live Call Screening feature is available if APT/DPT Voice Mail Integration is activated with a Panasonic KX-TA series or KX-TD series telephone system. SYSTEM ADMINISTRATOR'S GUIDE...
Page 189 COS NO.10-62 all groups . : Group 1) Note: The Intercom Paging feature is available if APT/ DPT Voice Mail Integration is activated with a Panasonic KX-TA series or KX-TD series telephone system. Prompt Mode 1. System Specifies the language used for voice prompts played for 2.
Page 190 B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS Table 36 Parameter Value Range Description/Function (Default) Authorisation 1. Yes If set to "Yes," Subscribers are able to utilise the Message for Message 2. No Waiting Notification feature. The sub-parameters to be Notification (No) set include Beeper Callback No.
Page 191 B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS Table 36 Parameter Value Range Description/Function (Default) Device 1. Yes When this parameter has been set to "Yes" and when Notification for 2. No unplayed messages remain, the system calls the Unreceived (No) appropriate device in numerical order until all unplayed...
Page 192 B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS COS Nos. 63 & 64 (for Managers) To access Class of Service Numbers 63 & 64 for Managers, follow the menu path as shown: System Administration Top Menu - 1 - 2 - COS No. (63-64) Only the parameters listed below can be assigned for COS numbers 63 and 64.
Page 193 B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS Table 37 Parameter Value Range Description/Function (Default) Prompt mode 1. System Specifies the language used for voice prompts. 2. User 1 3. User 2 Note: If User 2 is specified as Prompt Mode but not (System) recorded by the Message Manager, the VPS will automatically play the factory recorded System Prompts in...
Page 194 B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS Table 37 Parameter Value Range Description/Function (Default) Device 1. Yes When this parameter has been set to "Yes" and when Notification for 2. No unplayed messages remain, the system calls the appropriate Unreceived (No) device in numerical order until all unplayed messages are...
Page 195: B4 System Administration - Port/Trunk Service
B4 SYSTEM ADMINISTRATION - PORT/TRUNK SERVICE B4 SYSTEM ADMINISTRATION - PORT/TRUNK SERVICE One of 4 incoming call services can be assigned to each VPS port and each PBX outside line (trunk) group: Voice Mail, Automated Attendant, Interview, or Custom Service. The Port Assignment menu and Trunk Group Assignment menu allow the prompt mode, and delayed answer time to be programmed.
Page 196 B4 SYSTEM ADMINISTRATION - PORT/TRUNK SERVICE Table 38 Parameter Value Range Description/Function (Default) Incoming Call 1. Voice Mail Specifies one of 4 incoming call services. Service 2. Auto. Attn. 3. Interview Note 1: When you specify the Interview Service, one of 4.
Page 197: B4.2 Trunk Group Assignment
B4 SYSTEM ADMINISTRATION - PORT/TRUNK SERVICE Port 1 - Break Mode To select the Break Mode Features for port 1, follow the menu path as shown: System Administration Top Menu - 1 - 3 - 1 - Port No. (1) - 4 Note The port assignment procedure for Port 2 is the same as Port 1.
Page 198 B4 SYSTEM ADMINISTRATION - PORT/TRUNK SERVICE Table 39 Parameter Value Range Description/Function (Default) Incoming Call 1. System Specifies the language of voice prompts to be played on Service Prompt 2. User 1 this outside line (trunk) group. 3. User 2 4.
Page 199 B4 SYSTEM ADMINISTRATION - PORT/TRUNK SERVICE Trunk 1 - Break Mode To select the Break Mode Features for PBX outside line (trunk) group 1, follow the menu path as shown: System Administration Top Menu - 1 - 3 - 2 - Trunk Group No. (1) - 4 Note The trunk group assignment procedure for Trunks 2-24 is the same as Trunk 1.
Page 200: B5 System Administration - Service Settings
B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS B5.1 Automated Attendant Parameters The Automated Attendant Service has 3 main functions: Department or Speed Dialling, Operator's Parameters, and Alternate Extension. To select the Automated Attendant Parameters, follow the menu path as shown: System Administration Top Menu - 1 - 4- 1 Department Dialing Department Dialling is a speed-dialling feature that permits a caller to reach the intended...
Page 201 B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS To select Operator's Parameters, follow the menu path as shown: System Administration Top Menu - 1 - 4 - 1 - 2 Operator's Parameters - Day Mode - Operator 1 This parameter is used to enable or disable the Operator Service. It specifies Operator 1's extension and the treatment of the calls transferred to that extension.
Page 202 B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS Table 41 Parameter Value Range Description/Function (Default) Operator No 10-60 s When a call to Operator 1, 2, or 3 is not answered within Answer Time (30) the time set, the VPS will offer other options as defined by the "No Answer Coverage Mode."...
Page 203 B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS Operator's Parameters - Day Mode - Operator 2 Operator-seeking calls are received at Operator 2 when Operator 1 is busy or does not answer and Operator 1's parameters are set as follows. • Busy Coverage Mode - No Answer Coverage •...
Page 204 B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS Table 42 Parameter Value Range Description/Function (Default) No Answer 1. Caller Select Specifies how Operator 2 calls are handled when not Coverage 2. Leave Message answered within the time period set through the Mode 3.
Page 205 B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS Table 43 Parameter Value Range Description/Function (Default) Busy Coverage 1. Hold Specifies how calls are handled when the Operator 3 Mode 2. No Answer extension is busy. Coverage 3. Call Waiting 1. Hold - The caller is automatically placed on hold and 4.
Page 206 B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS Alternate Extension Assignment Used to assign extensions that should be transferred differently from the normal extension transfer sequence. Calls to the extensions in this group will be transferred following the sequence defined by "Alternate Extension Transfer Sequence" (See "Alternate Extension Transfer Sequence"...
Page 207: B5.2 Custom Service
B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS To select the Alternate Extension - Listing Parameter, follow the menu path as shown: System Administration Top Menu - 1 - 4 - 1 - 3 - 3 B5.2 Custom Service Custom Service is one of 4 incoming call services. By assigning a function to each key, a customised key operation service can be provided to callers.
Page 208 B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS Table 45 Parameter Value Range Description/Function (Default) Wait for 1-5 s Resolves the problem when the first digit of the Second Digit extension or mailbox number is the same as one of the Custom Service menu choices. The VPS waits the specified period of time for a second digit to be dialled.
Page 209 B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS Table 45 Parameter Value Range Description/Function (Default) Keypad Any of the 14 services listed below (a-n) can be Assignment ( : d, 0: c assigned to the 0 through 9, and # keys on the 0-9, , # Others: None) telephone keypad.
Page 210: B5.3 Caller Id Call Routing Parameters
B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS B5.3 Caller ID Call Routing Parameters Up to 120 Caller ID numbers can be assigned to be automatically forwarded to a desired destination. Calls from the assigned Caller ID numbers are automatically forwarded to a programmed extension, mailbox (System Group Distribution List included) or Custom Service.
Page 211 B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS Table 46 Parameter Value Range Description/Function (Default) Description Up to 20 Enters a name and/or description of the Caller ID number. characters Any ASCII character (except \) can be used. (None) Note: When nothing is registered in this parameter but the caller's name is transmitted from the Central Office, the name will be automatically registered in this parameter.
Page 212: B6 System Administration - System Parameter Settings
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS B6.1 System Group Assignment To access the proper menu for System Group Assignment, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 1 System Group Assignment - Mailbox Group This parameter allows a Subscriber to send a message simultaneously to several mailboxes.
Page 213 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Table 47 Parameter Value Range Description/Function (Default) Group Name Up to 16 Allows a group name to be specified. If a group name is characters not required, press RETURN, and specify the mailbox (None) numbers.
Page 214 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Extension Group - Enter To access the proper menu for Extension Group - Enter, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 1 - 2 - 1 - Group List No. Table 48 Parameter Value Range...
Page 215: B6.2 Time Service
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS B6.2 Time Service Time Service is a timer function that selects the desired call handling method based upon time of day: Day, Night, Lunch and Break Services are available. Night Service can be assigned within Day Service parameters;...
Page 216 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Time Service - Lunch Service To access the proper menu for Lunch Service, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 2 - 2 Table 50 Parameter Value Range Description/Function...
Page 217: B6.3 Holiday Setting
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS B6.3 Holiday Setting A special service mode can be programmed for up to 20 holidays. When a day is set as a holiday, settings in this parameter have priority over settings for Trunk Service, Port Service and Caller ID Call Routing.
Page 218: B6.4 Daylight Saving Time (Dst)
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Table 52 Parameter Value Range Description/Function (Default) Service 1. Voice Mail Specifies one of 4 incoming call services for the 2. Auto. Attn. holiday. 3. Interview 4. Custom Note: When Interview Service is specified, one of (Auto.
Page 219: B6.5 Prompt Setting
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS To access the proper menu for Daylight Saving Time, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 4 Table 53 Parameter Value Range Description/Function (Default) Start Date/ End DD: Day Specifies the starting and ending dates of daylight Date...
Page 220: B6.6 System Caller Name Announcement
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Table 54 Parameter Value Range Description/Function (Default) System Prompt Assigns a selection number (1-9) to each prompt. Callers Selection (None) use the numbers to select the desired language for their Number message prompts. This setting is required when either one or both of the following parameters are set to "Selective."...
Page 221 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS be heard when the callers use the Intercom Paging features. The recorded names will be added to the end of the page. The Caller ID Screening feature is enabled or disabled in the COS (Class of Service) settings. This feature is also enabled by selecting "Call Screening"...
Page 222: B6.7 Other Parameters
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS To access the proper menu for System Caller Name Announcement — Listing, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 6 - 3 B6.7 Other Parameters To access the proper menu for Other Parameters, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 7 Other Parameters - Extension Numbering Plan...
Page 223 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Table 56 Parameter Value Range Description/Function (Default) Numbering 2-5 digits Specifies the first 1 or 2 digits of the PBX extension Plan consisting numbers. Up to 16 entries can be added to the list. Each 1-16 of 0-9, X entry can contain 2-5 digits of numeric characters, "0-9",...
Page 224 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Other Parameters - Dialing Parameter To select Dialing Parameter, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 7 - 2 Table 57 Parameter Value Range Description/Function (Default) Number of 0-8 digits...
Page 225 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Table 57 Parameter Value Range Description/Function (Default) Outgoing Call Up to 12 digits Specifies the sequence of codes used by the VPS when Setup consisting of calling an outside line. Up to 12 digits can be set. The Sequence default value is "T."...
Page 226 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Table 58 Parameter Value Range Description/Function (Default) Message Port No. Specifies the port numbers used for the Message Waiting Waiting Lamp (1, 2) Notification Lamp feature. Ports The VPS turns on the Message Waiting Lamp of the extension using the port specified in this field.
Page 227 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS To select the External Message Delivery, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 7 - 4 Table 59 Parameter Value Range Description/Function (Default) Retry Times 0-3 times Specifies the number of times that an external message delivery call should be attempted when the destination is...
Page 228 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Other Parameters - Call Hold To select Call Hold, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 7 - 5 Table 60 Parameter Value Range Description/Function (Default) Call Hold 1.
Page 229 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS To select Rotary Telephone Service, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 7 - 6 Table 61 Parameter Value Range Description/Function (Default) Rotary 1. G. D. M. Defines how the VPS treats calls received from rotary Telephone Call 2.
Page 230 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Table 62 Parameter Value Range Description/Function (Default) Intercom Up to 12 digits con- Specifies the intercom paging sequence required by Paging the PBX. It can be programmed using up to 12 of the sisting of 0-9, , # Sequence following 8 letters and 12 dial codes.
Page 231 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Table 62 Parameter Value Range Description/Function (Default) Paging Code Up to 12 digits Specifies the intercom paging access code required by for Group 1-8 consisting of the PBX. 0-9, ,# for each Paging Code group Note: The Intercom Paging Group Number available for All Groups...
Page 232 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Table 63 Parameter Value Range Description/Function (Default) Fax No Answer 5-60 s Specifies the length of time (in seconds) the VPS must Time (10) wait before taking other action when there is no answer at either fax extension.
Page 233 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Other Parameters - Disconnect Parameter To select the Disconnect Parameter, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 7 - 9 Table 64 Parameter Value Range Description/Function (Default) Maximum...
Page 234: B7 System Administration - Hardware Settings
B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS For System Administration (system setup, mailbox setup, and system diagnosis) an RS-232C terminal must be connected to the serial interface of the VPS. System Administration Top Menu - 1 - 6 B7.1 RS-232C Parameters To the RS-232C Parameter, follow the menu path as shown: System Administration Top Menu - 1 - 6 - 1...
Page 235: B7.2 Port Setting
B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS B7.2 Port Setting To select Port Setting, follow the menu path as shown: System Administration Top Menu - 1 - 6 - 2 Port Setting Menu To select the Port Setting Menu for Port 1, follow the menu path as shown: System Administration Top Menu - 1 - 6 - 2 - 1 Table 66 Parameter...
Page 236: B7.3 Pbx Interface Parameters
These parameters specify how the VPS will initiate and control call transfers, setup outgoing calls, and control message waiting lamps on extensions. The procedure for verifying the correct code sequences for non-Panasonic KX-T series telephone systems is to manually execute the sequences from a single line telephone (SLT) with the PBX.
Page 237 B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS Table 68 PBX Type Other KX-T series Manufacturers T308/ TD816/1232/ T1232 T336 TA series T616 Integration None None None None None None None Mode Inband Inband Inband Inband Inband Inband Operator Transfer Sequence Extension Transfer Sequence Alternate...
Page 238 Panasonic KX-T series telephone systems: T1232, TA series, T96, T336, TD816, TD1232. 3. APT - The VPS communicates with the PBX via the APT interface. This is available only with Panasonic KX-TA series. 4. DPT - The VPS communicates with the PBX via the DPT interface.
Page 239 B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS To program the following 10 Parameters on the following page, use the Special Commands and Dial Codes listed below. Up to 12 digits can be set for each parameter. D: Disconnecting F: Hook Flash R: Ringback Tone Detection S: Silence Detection T: Dial Tone Detection...
Page 240 B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS Table 70 Parameter Value Range Description/Function (Default) Call Waiting This sequence is carried out by the VPS when performing Sequence call waiting if the extension being called is busy. Release This sequence is performed by the VPS to release call Sequence for waiting.
Page 241 B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS Table 71 Parameter Value Range Description/Function (Default) Forward to VM Sent to the VPS if the called extension is forwarded to a Busy voice mail port and that voice mail port is not available to accept the call.
Page 242 B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS Digit Translation Table Parameters The Digit Translation Table is used to translate the Follow On ID Signal from the PBX into the proper codes for the VPS. This translation table is only effective for the incoming signal. To select the Digit Translation Table Parameters, follow the menu path as shown: System Administration Top Menu - 1 - 6 - 3 - 3 Digit Translation Table Parameters - Inter-Digit Timeout...
Page 243 B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS Table 74 Parameter Value Range Description/Function (Default) Table Input digit Up to 8 Do not assign more than 1 code to an incoming signal. If this occurs, the system will take the first digits assignment.
Page 244 B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS SYSTEM ADMINISTRATOR'S GUIDE...
Page 245: Appendix C System Manager's Guide
Appendix C SYSTEM MANAGER'S GUIDE SYSTEM MANAGER'S GUIDE...
Page 246: C1 Accessing The System Manager'smailbox
C1 ACCESSING THE SYSTEM MANAGER'S MAILBOX C1 ACCESSING THE SYSTEM MANAGER'S MAILBOX The System Manager's Mailbox must be accessed before any System Manager task can be performed. Three items of information must be known before accessing the System Manager's Mailbox — the telephone number connected directly to the Voice Mail Service, the System Manager's Mailbox Number and the Password for that mailbox (if assigned).
Page 247: C2 Setting Up Mailboxes
C2 SETTING UP MAILBOXES C2 SETTING UP MAILBOXES The System Manager's primary function is to create mailboxes for new Subscribers and to maintain system organization by deleting unneeded passwords and mailboxes. Note While the System Administrator programs via a computer, the System Manager cannot set up mailboxes and "Sorry, this function is not available.
Page 248 C2 SETTING UP MAILBOXES Press [2] to accept the entry. As each parameter is played: Press [1] to enter the new parameter or [2] to leave the parameter unchanged. Enter the parameter and Press [1]. Confirm the new parameter is correct and Press [2] to accept it. The All Calls Transfer to Mailbox parameter is the last parameter to be entered.
Page 249 C2 SETTING UP MAILBOXES Press [6] for Other Features. Press [1] for the Mailbox Setup. Press [3] for reset Password. Type the mailbox number. Press [1] to delete the password. SYSTEM MANAGER'S GUIDE...
Page 250: C3 Setting Cos (Class Of Service) Parameters
C3 SETTING COS (CLASS OF SERVICE) PARAMETERS C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Class of Service defines the set of VPS services available to Subscribers. A maximum of 64 Class of Services can be established. Each Class of Service can be set using the telephone. COS No.
Page 251 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Log in the Main Menu. Press [6] for Other Features. Press [2] to set the Class of Service. Type the Class of Service Number (1-64). Personal Greeting Length The current setting is played. Press [1] to change the current length. Type the Personal Greeting length (8 -60 s).
Page 252 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Number of Messages The current setting is played. Press [1] to change the current number. Type the number of messages (5-100). Confirm the entry is correct and Press [2] to accept it. Total Message Time The current setting is played.
Page 253 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Message Cancel for Live Call Screening The current setting is played. Press [1] to change the setting (enable or disable). Confirm the entry is correct and Press [2] to accept it. Direct Mailbox Access Status The current setting is played.
Page 254: Caller Id Screening
C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Play Personal Greeting for Caller ID The current setting is played. Press [1] to change the setting (enable or disable). Confirm the entry is correct and Press [2] to accept it. Caller ID Screening The current setting is played.
Page 255: External Message Delivery Status
C3 SETTING COS (CLASS OF SERVICE) PARAMETERS External Message Delivery Status The current setting is played. Press [1] to change the setting (enable or disable). If the External Message Delivery Status is enabled, set the prompt mode for receiving External Delivery Messages (go to Step 23 b) below). The current prompt mode is played.
Page 256: C4 Setting The System Clock
C4 SETTING THE SYSTEM CLOCK C4 SETTING THE SYSTEM CLOCK The system clock can be set directly from the telephone. It is important to set the exact time because Message Waiting Notification, External Message Delivery, redialling and rescheduling of External Message Delivery, and Automatic Message Deletion, are all scheduled using this setting.
Page 257 C4 SETTING THE SYSTEM CLOCK Type the last 2 digits of the year and Press [#]. Press [2] to accept the date. SYSTEM MANAGER'S GUIDE...
Page 258: C5 Checking System Usage (System Reports)
C5 CHECKING SYSTEM USAGE (SYSTEM REPORTS) C5 CHECKING SYSTEM USAGE (SYSTEM REPORTS) Eight System Reports can be generated to help monitor the VPS operating status. The reports are sent from the RS-232C port to either a printer or a terminal. The System Administrator is also able to output System Reports.
Page 259 C5 CHECKING SYSTEM USAGE (SYSTEM REPORTS) to specify the mailbox range 101 through 209, enter 101 in Step 5 and 209 in Step 6. Note While the System Administrator programs via a computer, a System Report will not be generated. The System Report starts to be generated after the System Administrator has completed programming and system prompt [>] is displayed on the computer.
Page 260: C6 Delivering Messages
C6 DELIVERING MESSAGES C6 DELIVERING MESSAGES There are 2 methods of delivering messages. The distributions of each message can also be checked. Delivering Messages to All Mailboxes (Broadcasting Messages) An identical message can be delivered to all VPS Subscribers at the same time. This procedure is referred to as Broadcasting Messages.
Page 261 C6 DELIVERING MESSAGES Press [2] to accept the number if it is correct. Note Add mailbox numbers by Pressing [2]. Review the mailing list by Pressing [3] and cancel message transfer by Pressing [ ]. Press [1] to record a message. Record the message at the tone and Press [1].
Page 262 C6 DELIVERING MESSAGES Note Listen to messages by Pressing [1]. Check the previous message by Pressing [1] twice. Check the next message by Pressing [2]. Press [1] to delete verification of this message, or [2] to cancel message delivery. SYSTEM MANAGER'S GUIDE...
Page 263: C7 Customising The System Manager'smailbox
C7 CUSTOMISING THE SYSTEM MANAGER'S MAILBOX C7 CUSTOMISING THE SYSTEM MANAGER'S MAILBOX In order to ensure system security, a password must be established consisting of up to 8 numeric characters. Anyone requesting access to the System Manager's service will be required to enter this password before proceeding.
Page 264: C8 Listening To System Manager Messages
C8 LISTENING TO SYSTEM MANAGER MESSAGES C8 LISTENING TO SYSTEM MANAGER MESSAGES Log in the Main Menu. The VPS plays the number of new messages. Press [1] to listen to the messages. The VPS plays each message with the sender identified along with when the message was recorded.
Page 265: Appendix D Message Manager's Guide
Appendix D MESSAGE MANAGER'S GUIDE MESSAGE MANAGER'S GUIDE...
Page 266: D1 Accessing The Message Manager'smailbox
D1 ACCESSING THE MESSAGE MANAGER'S MAILBOX D1 ACCESSING THE MESSAGE MANAGER'S MAILBOX The Message Manager's Mailbox must be accessed before any Message Manager task can be performed. Three items of information are required before accessing the Message Manager's Mailbox — the telephone number connected directly to the Voice Mail Service, the Message Manager's Mailbox Number, and the Message Manager's Password.
Page 267: D2 Managing The General Delivery Mailbox
D2 MANAGING THE GENERAL DELIVERY MAILBOX D2 MANAGING THE GENERAL DELIVERY MAILBOX One of the Message Manager's functions is to check the General Delivery Mailbox for messages and transfer them to the appropriate mailbox. This can be done at any time using the telephone.
Page 268 D2 MANAGING THE GENERAL DELIVERY MAILBOX The VPS plays the first (next/last) message. Press [7] to transfer the message. Type the destination mailbox number. Press [2] to accept the number. Press [2] to transfer with comment. Note Messages can be transferred without comment by Pressing [1]. A mailbox number can be added by Pressing [3].
Page 269: D3 Setting Up Message Waiting Notification
D3 SETTING UP MESSAGE WAITING NOTIFICATION D3 SETTING UP MESSAGE WAITING NOTIFICATION The VPS is able to notify the Message Manager that unplayed messages are waiting in the Message Manager's Mailbox. Two types of Message Waiting Notification are available — Notification by Message Waiting Lamp and Notification by Calling.
Page 270 D3 SETTING UP MESSAGE WAITING NOTIFICATION • [3] Not Use (disabled whole day) Assigning Notification Numbers Up to 3 telephone or beeper numbers can be set for message notification. The 0 to 9 keys, the tone/pulse switch, and the beeper Callback Number Display Entry Code [X] are used to make these assignments.
Page 271: D4 Customising The Message Manager'smailbox
D4 CUSTOMISING THE MESSAGE MANAGER'S MAILBOX D4 CUSTOMISING THE MESSAGE MANAGER'S MAILBOX The Message Manager is able to customise the Message Manager's Mailbox by specifying the password and the extension numbers of Operator 1, 2, and 3. Note While the System Administrator programs via a computer, this service cannot be accessed and "Sorry, this function is not available."...
Page 272 D4 CUSTOMISING THE MESSAGE MANAGER'S MAILBOX Type the extension number. The VPS plays the current extension setting. Press [2] to accept the entry. Repeat the Steps 6-8 to assign or to delete the extension number for the Day, Night, Lunch and Break Modes for each operator.
Page 273: D5 Setting The System Clock
D5 SETTING THE SYSTEM CLOCK D5 SETTING THE SYSTEM CLOCK The system clock can be set directly from the telephone. It is important to set the exact time because Message Waiting Notification, External Message Delivery, redialling and rescheduling of External Message Delivery, and Automatic Message Deletion, are all scheduled using this setting.
Page 274 D5 SETTING THE SYSTEM CLOCK Type the last 2 digits of the year and Press [#]. Press [2] to accept the date entered. MESSAGE MANAGER'S GUIDE...
Page 275: D6 Recording Messages
These menus guide callers to the services they require without the need for a human operator. This is the most useful and powerful feature of your Panasonic Voice Processing System. For example, the Message Manager can record menus in a wide variety of foreign languages.
Page 276 D6 RECORDING MESSAGES • [4] Record the Custom Service Menus. • [5] Record the Voice Labels for System Group Distribution Lists. • [7] Record the Multilingual Selection Menu. For the item selected in Step 3, follow these steps: • For the Department Dialling Menu - Go to Step 5. •...
Page 277 D6 RECORDING MESSAGES To change specified prompts: Press [1] Enter the prompt number you want to change. (There is a complete list of modifiable prompts at the end of this section.) The VPS plays the prompt number. Press [1] to change the prompt. If a prompt has not yet been recorded, go to Step 6g. Note •...
Page 278 D6 RECORDING MESSAGES Record a prompt at the tone and Press [1] to end recording. Press [2] to accept the recorded prompt. Note • Press [1] to review the recorded prompt. • Press [3] to erase the recorded prompt and try again.- Return to Step 7e. •...
Page 279 D6 RECORDING MESSAGES Record the name at the tone and Press [1]. The VPS plays the recorded name. Press [2] to accept it. Note • Press [1] to change the recorded name. - Return to Step 6. • Press [3] to erase the recorded name. - Return to Step 4. Record names for other Caller ID List numbers by repeating Steps 4-7.
Page 280: D7 List Of Modifiable Prompts
D7 LIST OF MODIFIABLE PROMPTS D7 LIST OF MODIFIABLE PROMPTS The table below shows the modifiable prompts. Record prompts as User 1 or User 2. Some of the modifiable prompts are listed along with their linked prompt number. In order to make certain sentences in 1 voice, record the related prompts together.
Page 281 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) [ 17] [594], [ 17] [304], [432], [ 17] [323], [17], [197], [259] [323], [ 17], [197], [258] [158], [379], [ 17] [318], [ 17] [305], [816], [ 17] [159], [ 17] [318], [ 17], [197], [259]...
Page 282 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) Call transferred from the voice [ 36] processing system CALLBACK NUMBER [ 37] Caller ID (number) [ 38], [252] [ 38], [253] Caller ID number and caller name [ 39] deleted Caller ID number entries for this box...
Page 283 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) Covering extension not assigned [ 58] Covering extension transfer disabled [ 59] Covering extension transfer enabled [ 60] Custom service menu [ 61] [ 61], [154] Custom service number (number) [ 62] Date is (date)
Page 284 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) Device notification for unreceived [ 79] message enabled Device number is (number) [ 80] DIAL TONE [ 81] digits [411], [822], [ 82] [411], [822], [ 82], [820] [121], [822], [ 82] Direct mailbox access disabled [ 83]...
Page 285 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter 1 for AM, or 2 for PM [107] Enter a class of service number from [108] 1 to 64 Enter a group number from 1 to 8 [109] Enter a group number, 1 through 4 [110]...
Page 286 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter the day, followed by the hash [127] sign Enter the day, followed by the pound [128] sign Enter the delay time, followed by the [129] hash sign Enter the delay time, followed by the...
Page 287 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter the operator's extension number [144] Enter the owner's extension number [145] Enter the prompt number [146] Enter the telephone number and wait [147] To insert a pause or special command, enter the partial number and wait for the options menu Enter the time, followed by the hash...
Page 288 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) External message delivery disabled [162] External message delivery enabled [163] FAX messages [824], [164] FEBRUARY [165] FIFTEEN [166] FIFTEEN [HOUR] [167] FIFTEEN [MINUTE] [168] FIFTEENTH [169] FIFTH [170]...
Page 289 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) First telephone number is (telephone [192] number) First telephone number is not [193] assigned FIVE [194] FIVE [HOUR] [195] FIVE [MINUTE] [196] [197] [323], [ 17], [197], [259] [323], [ 17], [197], [258] [318], [ 17], [197], [259] For 'Q', press 7...
Page 290 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) For help, press 0 [149], [208] [149], [665], [208] [717], [706], [679], [726], [753], [208] [717], [706], [679], [753], [208] [143], [208] [141], [208] [148], [208] [148], [664], [208] [142], [208] [140], [208]...
Page 291 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) FORTY SIX [228] FORTY SIX [MINUTE] [229] FORTY THREE [230] FORTY THREE [MINUTE] [231] FORTY TWO [232] FORTY TWO [MINUTE] [233] Forwarding mailbox number is [234] (mailbox number) Forwarding mailbox number is not...
Page 292 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) Group member deleted [254] Group name erased [255] Group name not recorded [256] Group number (number) [257] has been erased, because message [323], [ 17], [197], [258] retention time expired has not been received [323], [ 17], [197], [259]...
Page 293 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) If you want me to call back later, [268], [711], [690], [275] press 3 If you would like to hold, press 1 [276], [392] Incorrect entry [277] Intercom paging disabled [278]...
Page 294 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) Message cancel for live call screening [300] disabled Message cancel for live call screening [301] enabled Message delivery cancelled [302] Message erased [303] Message for (name) [304], [432], [ 17] Message from (name) [305], [816], [ 17]...
Page 295 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) Message scanning with information [322] is enabled Message sent on (date) [323], [ 17], [197], [259] [323], [ 17], [197], [258] Message to (name) [324], [ 31] Message transferred via (mailbox [325], [ 12] number)
Page 296 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) Night mode first operator's extension [342] is not assigned Night mode second operator's [343] extension is (extention number) Night mode second operator's [344] extension is not assigned Night mode third operator's extension [345] is (extention number)
Page 297 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) No letters have been specified [368] No messages to verify [369] No more messages [370] No one specified by this number [371] No previous message [372] No question recorded [373]...
Page 298 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) Otherwise, press 2 [676], [392] [697], [392] [532], [647], [392] [651], [392] [276], [392] [533], [647], [392] [654], [392] [720], [392] [653], [392] [ 42], [647], [392] [ 41], [647], [392] Owner's extension is (extention [393]...
Page 299 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) Please call (telephone number) [410] Please enter your callback number [411], [822], [ 82] [411], [822], [ 82], [820] Please enter your party's extension [412], [675] [412], [675], [202] [412], [674] [412],[674],[202]...
Page 300 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) Question erased [430] Question number (number) [431] received on (date) [304], [432], [ 17] Record caller name at the tone [433] Record company name at the tone [434] Record greeting at the tone [435]...
Page 301 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) seconds [454] [ 14], [454] [407], [454] Selection Menu [455] Selection menu erased [456] Selection menu is (selection menu) [457] Sending report now to terminal or [458] printer connected to RS-232 port SEPTEMBER...
Page 302 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) SEVENTY TWO [478] [479] SIX [HOUR] [480] SIX [MINUTE] [481] SIXTEEN [482] SIXTEEN [HOUR] [483] SIXTEEN [MINUTE] [484] SIXTEENTH [485] SIXTH [486] SIXTY [487] SIXTY EIGHT [488] SIXTY FIVE [489]...
Page 303 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) Sorry, there are no more matching [505] names [505], [756] Sorry, there is no space for recording [506] Sorry, there is no space for recording [507] in this mailbox Sorry, this function is not available...
Page 304 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) [526] TEN [HOUR] [527] TEN [MINUTE] [528] TENTH [529] Thank you [530] Thank you for calling [531] The callback number is (telephone [532], [647], [392] number) The callback number is not assigned [533], [647], [392] The FAX transfer situation is as...
Page 305 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) THIRTEEN [HOUR] [550] THIRTEEN [MINUTE] [551] THIRTEENTH [552] THIRTIETH [553] THIRTY [554] THIRTY [MINUTE] [555] THIRTY EIGHT [556] THIRTY EIGHT [MINUTE] [557] THIRTY FIRST [558] THIRTY FIVE [559] THIRTY FIVE [MINUTE]...
Page 306 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) This device is for scheduled use [579] This device is not be used [580] This group has no members [581] This is a new mailbox [582] This is for message manager [ 51], [583]...
Page 307 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) To accept, press 2 [732], [603], [678], [614], [677] [738], [603] [647], [603] [732], [603], [678] [639], [603], [733] [647], [603], [661] [647], [603], [682] [647], [603], [733], [608], [692], [740], [693] [647], [603], [733], [608], [692], [740], [693], [691]...
Page 308 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) To answer the call, press 1 [615] Otherwise, press 2 and hang up To assign or edit mailboxes, press 1 [616] To delete mailboxes, press 2 To reset mailbox passwords, press 3 To call message sender, press 1 [617]...
Page 309 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) To change the department dialling [629] menu, press 3 To change the custom service menu, press 4 To change the voice label, press 5 To modify the user prompt, press 6 To change the selection menu, press 7 To change the system caller name announcement, press 8...
Page 310 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) To change the recipient's name, press [641], [636], [638], [643] To change the setting, press 1 [639], [603], [733] To change the specified prompt, press [640] To change all prompts, press 2 To change the telephone number,...
Page 311 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) To clear all mailbox usage counts, [751], [650] press 2 To continue holding, press 1 [651], [392] To customise your mailbox, press 3 [752], [745], [652], [742], [699], [670] [711], [663], [652], [649], [200], [212], [670] To delete all caller ID numbers, press [653], [392]...
Page 312 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) To end recording, hang up [667] To cancel your message, press , if you have a touch tone phone To end recording, hang up or press 1 [668], [702] for more features To end recording, press 1...
Page 313 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) To erase and try again, press 3 [732], [603], [678], [614], [677] [732], [601], [678], [677] [732], [603], [678] To erase this message, press 3 [717], [706], [679], [726], [753], [208] [717], [724], [706], [679], [726], [734], [683], [753], [698]...
Page 314 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) To generate system service report, [688] press 1 For flash memory usage report management, press 2 For port usage report management, press 3 For mailbox usage report management, press 4 To generate mailbox parameter report, press 5...
Page 315 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) To let the caller select prompt [759], [760], [761], [696], [605] language, press 4 To make this message private, press 1 [697], [392] To message scan, press 8 [717], [724], [706], [679], [726], [734], [683], [753], [698] [717], [724], [706], [679], [734], [683], [753],...
Page 316 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) To reach the covering extension, press [710] To receive the message, press 1 [268], [711], [690] [268], [711], [690], [275] [711], [663], [648], [201], [210], [212], [670] [711], [663], [648], [201], [210], [670] [711], [663], [652], [649], [200], [212], [670] To record a message for external...
Page 317 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) To replay the previous message [722] information, press 1 To play the next message's information, press 2 To play the message, press 3 To replay the previous message, press [723], [706], [703] To replay the previous message, press [717], [724], [706], [679], [726], [734], [683],...
Page 318 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) To rewind, press 5 [717], [725], [734], [683], [670] [717], [724], [706], [679], [726], [734], [683], [753], [698] [717], [724], [706], [679], [734], [683], [753], [698] To select caller select mode, press 1 [735]...
Page 319 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) To set the group distribution lists, [637], [636], [634], [743] press 4 [637], [636], [634], [743], [628] To set up mailbox, press 1 [744] To set class of service, press 2 To set the clock, press 3 To set up message waiting [745]...
Page 320 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) To turn off the prompt, press 3 [647], [750], [757] [714], [680], [757] To use for scheduling, press 1 [758] To use continuously, press 2 To use not at all, press 3 To use the system prompt, press 1 [759], [760], [761], [604]...
Page 321 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) TWENTY FOUR [HOUR] [782] TWENTY FOUR [MINUTE] [783] TWENTY FOURTH [784] TWENTY NINE [785] TWENTY NINE [MINUTE] [786] TWENTY NINTH [787] TWENTY ONE [788] TWENTY ONE [HOUR] [789] TWENTY ONE [MINUTE] [790]...
Page 322 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) Use call waiting on busy signal [811] enabled Use the hash sign key as a wild card [137], [812] character Use the pound sign key as a wild card [137], [813] character Verification deleted...
Page 323 D7 LIST OF MODIFIABLE PROMPTS Table 75 Prompt Modifiable Prompts Linked to Prompt No. (s) ZERO [830] Break mode first operator's extension [831] is (extension number) Break mode first operator's extension [832] is not assigned Break mode second operator's [833] extension is (extension number) Break mode second operator's [834]...
Page 324 D7 LIST OF MODIFIABLE PROMPTS Receive Message Table 77 [317] Message recorded by (mailbox number) [325] Message transferred via (mailbox number) [ 13] and transferred via (mailbox number) [ 12] and (mailbox number) [ 12] and (mailbox number) [318] Message recorded on (date) [824] You have (number) [ 17]...
Page 325 D7 LIST OF MODIFIABLE PROMPTS Personal Group Distribution List Table 80 [821] You can add up to (number) [335] more members Check Mailbox Distribution Table 81 [304] Message for (name) [323] Message sent on (date) [432] received on (date) [ 17] at (time) [ 17] at (time)
Page 326 D7 LIST OF MODIFIABLE PROMPTS Message Waiting Notification Table 83 [411] Please enter your callback number [411] Please enter your callback number [822] You can enter up to (number) [822] You can enter up to (number) [ 82] digits [ 82] digits [820] When you are finished hang up, stay on...
Page 327: Glossary
Glossary Alternate Extension Group Transfers the call coming into the extensions in this group following the sequence specified by "Alternate Extension Transfer Sequence". APT Integration Digital Integration between the KX-TA series telephone system and the VPS. Auto Configuration (Available with APT/DPT Integration only.) The VPS can automatically draw information from the KX-TA series or KX-TD series telephone system.
Page 328: Caller Id Call Routing
Caller ID Call Routing (Available with APT/DPT Integration only.) The VPS automatically sends calls from pre- assigned Caller ID numbers to the desired extension, mailbox (System Group Distribution List included) or Custom Service. Caller Name Announcement (System/Personal) (Available with APT/DPT Integration only.) The VPS announces pre-recorded Caller ID caller's names when extension users listen to messages from pre-assigned numbers left in the user's mailbox.
Page 329: Direct Mailbox Access
Direct Mailbox Access (Available with APT/DPT Integration only.) A subscriber can enter his mailbox directly when he calls the VPS from his extension. He does not have to enter any special codes. But his password, if established, must be entered. DPT Integration Digital integration between the KX-TD series telephone system and the VPS.
Page 330: Incomplete Call Handling Service
HELP One of the utility commands. It lists all utility commands with a brief description of each. Immediate Reply Allows the message receiver to reply to a message without specifying the extension number of the sender. Inband Signalling The Follow-On ID (or Called Party ID) that integrates the VPS and the telephone switch. Uses intercom paths to light message wait light.
Page 331: Live Call Screening
Liquid crystal display Live Call Screening (Available with APT/DPT Integration only.) The proprietary telephone works like an answering machine. The subscriber can hear the caller through the speakerphone while the message is being recorded. LOAD One of the utility commands. It is used to load new or saved data to the VPS from a personal computer.
Page 332: Message Transfer
Message Retrieval Order The order in which the subscriber retrieves messages: Last In First Out (LIFO) or First In First Out (FIFO). Message Transfer Allows a subscriber to reroute a message to another mailbox unless the message was marked "private." Additional comments can be added to this message. Message Waiting Lamp Light on proprietary telephones that lights when there are messages in the mailbox.
Page 333: Personal Greetings
Prompt Prompts are pre-recorded VPS sentences that guide subscribers and non-subscribers through specific VPS operations. The KX-TVP50 supports 3 prompts: (1) System prompts (pre-recorded by the factory in English), (2) User 1 prompts (pre-recorded by the factory in Spanish), and (3) User 2 prompts (freely recorded by the Message Manager).
Page 334 SAVE One of the utility commands. It is used to save VPS data to a personal computer. Scanning Messages Allows the subscriber to listen to only the first 4 s of each message. Another method is to use the digit [2] while listening to a message; this advises the VPS to skip to the next message.
Page 335: Two-Way Recording
Voice Mail A general term used for messages recorded over the phone from one person to another. Voice Prompt Recorded VPS instructions to callers. These are either system prompts or user prompts. Voice Processing System (e.g., Panasonic KX-TVP50). Glossary...
Page 336 Glossary...
Page 337: Index
Index Index...
Page 338 Index Alternate extension group Hardware settings APT integration Hold Auto configuration Holiday service Auto forwarding Automated attendant Inband integration Incomplete call handling service Beeper - calling a beeper Initializing the system Broadcasting messages Intercom paging Busy coverage mode Interview service Call services Live call screening Call transfer status...
Page 339 Index Special feature authorisation Specifications System administration System administrator's guide System clock System components System management System manager's guide System reports Time service Troubleshooting Trunk service Two-way recording Two-way transfer Utility commands Voice mail service Voice prompts...
Page 340 Kyushu Matsushita Electric Co., Ltd. 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This manual is copyrighted by Kyushu Matsushita Electric Co., Ltd. (KME). Under the applicable copyright laws, this manual may not be reproduced in any form, in whole or part, without the prior written consent of KME.

Panasonic KX-TVP50 Installation Manual

1 Voice Processing System Overview

2 Installation

3 Integrating the Vps with Panasonic Kx-T Phone Systems

4 Integrating the Vps with the Panasonic Kx-Ta Analogue Pbx and Kx-Td Digital Pbx

5 Customising the System

6 Final Setup

7 System Maintenance and Troubleshooting

Appendix A SYSTEM FEATURES

A1 System Features

Appendix B SYSTEM ADMINISTRATOR'S GUIDE

B1 System Navigation

B2 System Administration - Mailboxes

Parameters

B4 System Administration - Port/Trunk Service

B5 System Administration - Service Settings

B6 System Administration - System Parameter Settings

B7 System Administration - Hardware Settings

Appendix C SYSTEM MANAGER'S GUIDE

C1 Accessing the System Manager'smailbox

C2 Setting up Mailboxes

C3 Setting Cos (Class of Service) Parameters

C4 Setting the System Clock

C5 Checking System Usage (System Reports)

C6 Delivering Messages

C7 Customising the System Manager'smailbox

C8 Listening to System Manager Messages

Appendix D MESSAGE MANAGER'S GUIDE

D1 Accessing the Message Manager'smailbox

D2 Managing the General Delivery Mailbox

D3 Setting up Message Waiting Notification

D4 Customising the Message Manager'smailbox

D5 Setting the System Clock

D6 Recording Messages

D7 List of Modifiable Prompts

Glossary

Index

Quick Links

Troubleshooting

Related Manuals for Panasonic KX-TVP50

Summary of Contents for Panasonic KX-TVP50