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6 Problem Solving
Printed toner
smudges when
rubbed with your
finger.
Toner is not
fused.
The paper is
soiled with toner.
The entire paper
area is printed
black.
6
Nothing is
printed.
White areas or
white stripes
appear.
108
Symptom
The paper is damp.
The paper is unsuitable.
The drum cartridge has
deteriorated or is damaged.
High-voltage power supply
may have malfunctioned.
Two or more sheets of
paper are being fed
simultaneously (double-
feed).
No toner remains in the
toner cartridge.
Power supply or high-
voltage power supply may
have malfunctioned.
The paper is damp.
The paper is unsuitable.
Cause
Replace the paper with a new one.
Refer to "Loading Paper" (P.66).
Load suitable paper.
Refer to "Loading Paper" (P.66).
Contact our Customer Support Center.
Contact our Customer Support Center.
Fan the paper well and load it again.
Refer to "Loading Paper" (P.66).
Replace the toner cartridge with a new
one.
Refer to "Replacing the Toner Cartridge"
(P.91).
Contact our Customer Support Center.
Replace the paper with a new one.
Refer to "Loading Paper" (P.66).
Load suitable paper.
Refer to "Loading Paper" (P.66).
Remedy
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