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9. The formatted datAshur Pro will appear in the Disk Utility window and will mount onto the desktop.
26. Technical Support
iStorage provides the following helpful resources for you:
iStorage's Website
http://www.istorage-uk.com
E-mail correspondence
support@istorage-uk.com
Telephone support with our Technical Support Department on +44 (0) 20 8991-6260.
iStorage's Technical Support Specialists are available from 9:00 a.m. to 5:30 p.m.
GMT - Monday through Friday.
27. Warranty and RMA information
Three Year Warranty:
iStorage offers a 3-year warranty on the iStorage datAshur Pro against defects in materials and workmanship under normal
use. The warranty period is effective from the date of purchase either directly from iStorage or an authorised reseller.
Disclaimer and terms of warranty:
THE WARRANTY BECOMES EFFECTIVE ON THE DATE OF PURCHASE AND MUST BE VERIFIED WITH YOUR SALES RECEIPT OR INVOICE DISPLAYING THE DATE OF PRODUCT
PURCHASE.
ISTORAGE WILL, AT NO ADDITIONAL CHARGE, REPAIR OR REPLACE DEFECTIVE PARTS WITH NEW PARTS OR SERVICEABLE USED PARTS THAT ARE EQUIVALENT TO NEW IN
PERFORMANCE. ALL EXCHANGED PARTS AND PRODUCTS REPLACED UNDER THIS WARRANTY WILL BECOME THE PROPERTY OF ISTORAGE.
THIS WARRANTY DOES NOT EXTEND TO ANY PRODUCT NOT PURCHASED DIRECTLY FROM ISTORAGE OR AN AUTHORIzED RESELLER OR TO ANY PRODUCT THAT HAS BEEN
DAMAGED OR RENDERED DEFECTIVE: 1. AS A RESULT OF ACCIDENT, MISUSE, NEGLECT, ABUSE OR FAILURE AND/OR INABILITY TO FOLLOW THE WRITTEN INSTRUCTIONS
PROVIDED IN THIS INSTRUCTION GUIDE: 2. BY THE USE OF PARTS NOT MANUFACTURED OR SOLD BY ISTORAGE; 3. BY MODIFICATION OF THE PRODUCT; OR 4. AS A RESULT
OF SERVICE, ALTERNATION OR REPAIR BY ANYONE OTHER THAN ISTORAGE AND SHALL BE VOID. THIS WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR.
NO OTHER WARRANTY, EITHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, HAS BEEN OR WILL BE
MADE BY OR ON BEHALF OF ISTORAGE OR BY OPERATION OF LAW WITH RESPECT TO THE PRODUCT OR ITS INSTALLATION, USE, OPERATION, REPLACEMENT OR REPAIR.
ISTORAGE SHALL NOT BE LIABLE BY VIRTUE OF THIS WARRANTY, OR OTHERWISE, FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGE INCLUDING ANY LOSS OF
DATA RESULTING FROM THE USE OR OPERATION OF THE PRODUCT, WHETHER OR NOT ISTORAGE WAS APPRISED OF THE POSSIBILITY OF SUCH DAMAGES.
#22
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Need help?
Do you have a question about the datAshur Pro and is the answer not in the manual?
Questions and answers
I have not used my datashur for several months and have forgotten my password how can I recover access
If you forget the User PIN, you can use the Admin PIN to unlock the drive and set a new User PIN. However, if you forget both the User and Admin PINs, there is no way to recover access to the data. In such a case, you must reset the datAshur PRO. The reset process deletes all data, clears the User and Admin PINs, and creates a new encryption key, reverting the device to the default User PIN of "1-1-2-2-3-3-4-4".
This answer is automatically generated
how can I recover my password
To recover your password for the iStorage datAshur Pro, you cannot retrieve the existing password. Instead, you must reset the device, which will delete all data and create a new encryption key. Follow these steps to reset the device:
1. Press and hold the number 7 button, then press the Key button once and release both buttons.
2. Enter 9-9-9.
3. Press and hold the number 7 button again, then press the Key button once and release both buttons.
After completing these steps, the red LED will fade out, indicating the reset process is complete. The device will revert to the default user PIN (1-1-2-2-3-3-4-4) and must be reformatted before use.
This answer is automatically generated
How can I recover a forgotten password
To recover a forgotten password for the iStorage datAshur Pro, you must reset the device. This process deletes all data, reverts the user PIN to the default (1-1-2-2-3-3-4-4), and forces the creation of a new encryption key. The device will also need to be reformatted. Follow these steps:
1. Press and hold the number 7 button, then press the Key button once and release both buttons.
2. Press 9-9-9.
3. Press and hold the number 7 button again, then press the Key button once and release both buttons.
Once the reset is complete, the red LED fades out.
This answer is automatically generated